I am a small 2 director LTD company. I recently switched accountants as my previous account would up the practice and have gone with a larger firm in the city.
Price is roughly 1750+VAT for the usual services inc payroll, accounts, returns VAT etc.
I've emailed numerous times and only get half responses and some questions are ignored. I appreciate I may be a smaller client but I'm still paying for a service. I might have sent 5-6 emails over several months never more than 2 weeks together so I'm not hassling anybody. Some questions have just be ignored more half answered.
I'm tempted to just pull the plug as I need to know whats's going on with by accounts and submissions. Last thing I want is late submission.
Has anyone any advice. The accountancy side of things is very simple but it would be preferable to have someone I could ask tax advice to also.
A quick google brings up ICON accounting. Anyone any experience with these?