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Barbecue delivered a few bits missing

  • 21-04-2021 8:42pm
    #1
    popa smurf
    Registered Users, Registered Users 2 Posts: 379 ✭✭


    Bought a Barbecue online Homestore and more and it arrived today with a side panel
    and cooking grills missing it looked like somebody tried to assemble it before as there was a few small dents in a few of the panels I email them there this evening to let them know my displeasure. Wondering what's the procedure now will they send on spare parts or look for it back as kids had great fun with box it came in and it's in bits.


Comments

  • #2
    popa smurf
    Registered Users, Registered Users 2 Posts: 379 ✭✭popa smurf


    It's a master cook pro 600 cost 625 delivered. Cant put it together with out side panel and no cooking grills with it so its sitting out the back no good to know one would be happy if they can get me the parts to Finnish it and get it working.


  • #3
    Jim_Hodge
    Registered Users, Registered Users 2 Posts: 11,263 ✭✭✭✭Jim_Hodge


    Their customer service is quite good. Try phoning them. I've no doubt they'll sort it.


  • #4
    endofrainbow
    Registered Users, Registered Users 2 Posts: 2,767 ✭✭✭endofrainbow


    I had a similar issue with a bathroom cabinet I bought from them. They sent the missing parts after about a week or so.


  • #5
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    popa smurf wrote: »
    It's a master cook pro 600 cost 625 delivered. Cant put it together with out side panel and no cooking grills with it so its sitting out the back no good to know one would be happy if they can get me the parts to Finnish it and get it working.

    Did you really pay €625 for that?

    general price is about £300-£340 in the UK.

    Complete ripoff if you paid €625.

    I would suspect they will deliver a replacement and take the old one away


  • #6
    Jim_Hodge
    Registered Users, Registered Users 2 Posts: 11,263 ✭✭✭✭Jim_Hodge


    Darc19 wrote: »
    Did you really pay €625 for that?

    general price is about £300-£340 in the UK.

    Complete ripoff if you paid €625.

    I would suspect they will deliver a replacement and take the old one away

    I think you're looking at the wrong model. The connoisseur 600 is £300ish.


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  • #7
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    Jim_Hodge wrote: »
    I think you're looking at the wrong model. The connoisseur 600 is £300ish.

    General UK price is just over £500
    https://www.gardenchic.co.uk/platinum-600-deluxe-gas-bbq-4-burner-with-side-and-searing-burner-p607

    So homestore so called RRP of €900 is made up.

    Op, you paid full price. You did not get any particularly good deal so be sure you have a 100% fully functional item.


  • #8
    [Deleted User]
    Posts: 5,369 ✭ [Deleted User]


    It's ok, it just means you won't be left with a load of screws that you can't find a use for at the end.


  • #9
    popa smurf
    Registered Users, Registered Users 2 Posts: 379 ✭✭popa smurf


    Darc19 wrote: »
    General UK price is just over £500
    https://www.gardenchic.co.uk/platinum-600-deluxe-gas-bbq-4-burner-with-side-and-searing-burner-p607

    So homestore so called RRP of €900 is made up.

    Op, you paid full price. You did not get any particularly good deal so be sure you have a 100% fully functional item.
    They were quick to get back to me in fairness and are supposed to get missing parts out to me so hopefully have it up and running for long weekend next weekend probably be pissing rain but sure what can you do. I persume that all these things have gone up with Brexit and people staying at home and spending more money on out door stuff, it looks impressive enough from a distance but the materials are light, was it worth 900, NO is it worth 600 maybe, time will tell how long it will last.


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