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Airbandb

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  • 12-11-2018 5:18pm
    #1
    longbow
    Registered Users Posts: 7 ✭


    Bought a house 2 years ago. Previous tenant was doing airbandb. Still getting callers to house for their reservations. Rang airbandb to take house off the website. They can't help as they don't know who the host is, even though they have the address. Their solution was for me to find out who the host is from the next person who we have to refuse to let into our house. Not ideal. Anyone else have a similar problem with airbandb?


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    #2
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,697 Mod ✭✭✭✭L1011


    Registered letter to AirBnB would bypass their support desk and likely have a result; solicitor letter would be the next step


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    #3
    Páid
    Registered Users Posts: 916 ✭✭✭Páid


    Can you find your house on the airbnb website? It should tell you who the host is.


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    #4
    longbow
    Registered Users Posts: 7 ✭longbow


    Páid wrote: »
    Can you find your house on the airbnb website? It should tell you who the host is.

    Set up an account and trawled through the listings to find house successfully. Messaged the host. Hoping for the best. My point is still valid though. Surley airbandb should have been able to do this from their end using the house address alone. Very poor organisation. It took a lot of searching to find the listing. Could any one with an email account and a phone number sign up any random house to airbandb?


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    #5
    seamus
    Registered Users Posts: 68,317 ✭✭✭✭seamus


    I reckon under a very generous interpretation of GDPR, one could claim that AirBnB are in breach by allowing someone to list your house and not remove it.

    I would get in touch with them again and point out that since the property is yours and not the other person's, then they have an obligation under GDPR to ensure the accuracy of the data in their possession, and when an error is brought to their attention they are required by law to remove it or correct it. The data subject does not have to be the one to bring the error to their attention.

    The very minimum they should be doing is suspending the listing and contacting the host to obtain an up-to-date verification from them.

    Another option is to use the "Report this listing" option beside it to bring it to the attention of someone besides a support desk.


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    #6
    TheChizler
    Registered Users Posts: 9,405 ✭✭✭TheChizler


    seamus wrote: »
    I reckon under a very generous interpretation of GDPR, one could claim that AirBnB are in breach by allowing someone to list your house and not remove it.
    Is your address and/or pictures of the inside before you bought it your personal information? I wouldn't have thought so.


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    #7
    longbow
    Registered Users Posts: 7 ✭longbow


    TheChizler wrote: »
    Is your address and/or pictures of the inside before you bought it your personal information? I wouldn't have thought so.
    The host has 2 addresses listed on the site, the current address that she is using and ours. However she is accepting bookings and handing out reservations for both addresses


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    #8
    TheChizler
    Registered Users Posts: 9,405 ✭✭✭TheChizler


    longbow wrote: »
    The host has 2 addresses listed on the site, the current address that she is using and ours. However she is accepting bookings and handing out reservations for both addresses
    Yes I'm just wondering how this could be a GDPR issue. I don't think it is.


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    #9
    seamus
    Registered Users Posts: 68,317 ✭✭✭✭seamus


    TheChizler wrote: »
    Yes I'm just wondering how this could be a GDPR issue. I don't think it is.
    The information that AirBnB hold on the host is incorrect. ;)

    Once they are aware of this, they are obliged to verify/correct it.


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    #10
    Páid
    Registered Users Posts: 916 ✭✭✭Páid


    longbow wrote: »
    The host has 2 addresses listed on the site, the current address that she is using and ours. However she is accepting bookings and handing out reservations for both addresses

    From a reputational standpoint Airbnb are mad not to do anything about this. If lots of people complain that their bookings were not honoured then Airbnb gets a bad name.


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    #11
    Zzippy
    Moderators, Sports Moderators Posts: 14,166 Mod ✭✭✭✭Zzippy


    longbow wrote: »
    The host has 2 addresses listed on the site, the current address that she is using and ours. However she is accepting bookings and handing out reservations for both addresses

    Hang on, she is still taking bookings for a house she no longer has an interest in? Is that not fraud?


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