So we switched from our broadband and phone budnle to the gigabit fibre three months ago. We had two separate engineers come to the house to install the fibre but couldn't due to work needing to be carried out on the civil property. The first engineer coming was udnerstandable, but sending a second one to do the same work was a bit of a joke.
Cue calling the fulfilment team every few days for an update, from which they gave me a forecast date of this week (three month), despite constant reminders that we have a household where people required an active and stable connection to attend class and to work from home.
Despite being told one story for at least two months, about how Eir coming out to fix a propblem wiht our active connection would expedite the fibre order, we were rudely told otherwise on an hour-long phonecall in which the agent named Brian told me that "nobody here is asking you to call us all the time".
Since then, I found out that my uncle had fibre installed to his home in a process spanning three weeks from query to installation, and here we are three months later, past our forecast date. Eir's agents told us they'd ring "if" they had an update.
We've been loyal customers for +10 years and to be treated like this is absolutely astonishing. I personally had to move away from the house for a few weeks to where I could use a reliable connection, despite having high-risk patients in the home. Not only that, but our new fibre bill actually works out cheaper than our old broadband bundle - meaning that every extra day that Eir takes to carry out work which several agents had told me would be done within a week, is costing us money!
I am genuinely so sick of their service, and would have jumped ship months ago except I know OpenEir hold the contract for civil installations an yway, so I figured we'd be waiting even longer again with another provider.
Absolutely shocking service, promising things and then failing to deliver, with no remorse shown whatsoever.