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Hotel in Portugal won't issue COVID Refund

  • 02-07-2020 4:56pm
    #1
    Esse85
    Registered Users, Registered Users 2 Posts: 8,246 ✭✭✭


    Hi,

    Has anyone else successfully gotten a refund from a hotel in Portugal that closed for COVID?

    I booked through booking.com and the hotel cancelled the booking yey won't issue me a refund, they'll only issue a credit note which doesn't suit.

    Here's the response they gave:


    Dear Madam

    We have inform all the clients that Due to the Pandemia Covid - 19 and Government recommendations / State of Emergency Declaration/ Calamity, which affect the operation of Hotel units, we decided to close our unit Luna Hotel da Oura from 28/03/2020 to 30/05/2020.



    Please be informed that for all the no-refundable reservations.

    who are unable to travel in the year 2020, the Portuguese Government stated that Hotels must issue a voucher valid until 31th December 2021.

    According to the Emergency Declaration, Decree-Law 17/2020 of 23/04/2020, hotels are not obliged to return the deposits.

    We will send you a voucher on the next days

    Melhores Cumprimentos, | Best Regards,


Comments

  • #2
    bluenose1956
    Registered Users, Registered Users 2 Posts: 91 ✭✭bluenose1956


    I had a similar situation with a Spanish hotel who said no refund on a non-refundable reservation. They didn’t even offer a credit note.
    I did a chargeback on the credit card (BOI).
    Got my refund within days but not sure if the hotel relented or it was through the chargeback.


  • #3
    Esse85
    Registered Users, Registered Users 2 Posts: 8,246 ✭✭✭Esse85


    bluenose1956 wrote: »
    I had a similar situation with a Spanish hotel who said no refund on a non-refundable reservation. They didn’t even offer a credit note.
    I did a chargeback on the credit card (BOI).
    Got my refund within days but not sure if the hotel relented or it was through the chargeback.

    Thanks for your reply.
    I tried a charge back with my bank PTSB and they said they could do nothing. They were incredibly bad and offered no help or guidance.


  • #4
    bluenose1956
    Registered Users, Registered Users 2 Posts: 91 ✭✭bluenose1956


    That is very strange. They should at least give a reason.
    All I put on the chargeback form was “hotel closed” but as I said I’m not sure who/what brought about the refund.
    Hope you get your money back.


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