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New watch 'lost' in post - What next

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    #32
    CalamariFritti
    Registered Users Posts: 5,423 ✭✭✭CalamariFritti


    Del2005 wrote: »
    The OP has no case with An Post or DHL, their contract is with the seller and the seller has to deal with the delivery companies.

    OP I'd be onto my bank to start a charge back against PayPal, they had their chance now use your next level of protection.

    Thanks Del, I wasn't sure whether that was still an option. The sale dates back to the end of June.


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    #33
    CalamariFritti
    Registered Users Posts: 5,423 ✭✭✭CalamariFritti


    Ciaranis wrote: »
    As a regular and long-time PayPal user, I'm quite alarmed that they found against you on this issue. Unless you're opening disputes left, right and centre (which I'm quite sure you're not), they should have your back. I'm sure justice will prevail, but if you have to resort to chargeback to get it, I'd ask serious questions of PayPal's judgment.

    I would too yes and I'm a bit miffed about it. Never had any issues. My first dispute ever (15 years or so).


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    #34
    Ciaranis
    Registered Users Posts: 125 ✭✭Ciaranis


    Did PayPal give a rationale for finding against you? Or was it just a No handed down from on high?


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    #35
    CalamariFritti
    Registered Users Posts: 5,423 ✭✭✭CalamariFritti


    Ciaranis wrote: »
    Did PayPal give a rationale for finding against you? Or was it just a No handed down from on high?

    Their line was that the carrier info says 'delivered' so they'll go with that and in any case they dont get involved in delivery issues. The last bit I got on the chat after the decision. Sound cock & bull to me.
    We received the case(s) you filed on 11 August 2020

    We have reviewed this transaction(s) and are denying your case(s).

    This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered.


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    #36
    geotrig
    Registered Users Posts: 1,729 ✭✭✭geotrig


    CalamariFritti wrote: »
    Their line was that the carrier info says 'delivered' so they'll go with that and in any case they dont get involved in delivery issues. The last bit I got on the chat after the decision. Sound cock & bull to me.

    I suspected that paypal would go this route as ive seen some people have similar issues once an item was delivered , I'd also raise a dispute with an post as well to cover all angles.


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    #37
    CoBo55
    Registered Users Posts: 8,809 ✭✭✭CoBo55


    geotrig wrote: »
    I suspected that paypal would go this route as ive seen some people have similar issues once an item was delivered , I'd also raise a dispute with an post as well to cover all angles.

    I'd just claim the money back from the bank. Clearly An Post are to blame here and let PayPal chase them for the money.


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    #38
    banie01
    Registered Users Posts: 16,498 ✭✭✭✭banie01


    geotrig wrote: »
    I suspected that paypal would go this route as ive seen some people have similar issues once an item was delivered , I'd also raise a dispute with an post as well to cover all angles.

    OP has no legal standing with an post to raise a dispute.
    The postal service/courier's contract is with the seller.
    The OP can certainly request the confirmation from An Post that it wasn't delivered to the correct address but any liability for misdelivery that accrues is to the seller/sender and not the recipient.

    The OP's choices for settlement here are agreement with the seller, PayPal finding in their favour, or chargeback and forgoing PayPal as a payment option for the future as they tend to nuke accounts that go down that route.


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    #39
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,797 Mod ✭✭✭✭L1011


    Ciaranis wrote: »
    As a regular and long-time PayPal user, I'm quite alarmed that they found against you on this issue. Unless you're opening disputes left, right and centre (which I'm quite sure you're not), they should have your back. I'm sure justice will prevail, but if you have to resort to chargeback to get it, I'd ask serious questions of PayPal's judgment.

    PayPal have gone to utter crap in terms of where they used to be in the last few months to a year. Vastly more seller-focused now.


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    #40
    Dr Turk Turkelton
    Registered Users Posts: 2,906 ✭✭✭Dr Turk Turkelton


    Sorry to hear this op,I actually had a delivery from Dhl a couple of weeks ago with the wrong address on it as well that had been filled in by PayPal and the seller had my address also.
    It was another estate in the town I live in and the person there must have refused delivery as I got an email and had to change the address they had down to my own.


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    #41
    CalamariFritti
    Registered Users Posts: 5,423 ✭✭✭CalamariFritti


    I have it verbally that my package was delivered to a similar sounding estate in the next town. I was told that the vans have GPS and its pretty clear from the record as thats where the van was on that date at that time. But I tried to get a written statement out of anPost to that effect but no joy. The best I got was 'not addressed to you'.


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    #42
    Fitz II
    Registered Users Posts: 2,529 ✭✭✭Fitz II


    CalamariFritti wrote: »
    I have it verbally that my package was delivered to a similar sounding estate in the next town. I was told that the vans have GPS and its pretty clear from the record as thats where the van was on that date at that time. But I tried to get a written statement out of anPost to that effect but no joy. The best I got was 'not addressed to you'.

    What sort of money are we talking here, what watch was it???


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    #43
    CalamariFritti
    Registered Users Posts: 5,423 ✭✭✭CalamariFritti


    A 2020 Seiko Alpinist. €559.


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    #44
    Fitz II
    Registered Users Posts: 2,529 ✭✭✭Fitz II


    CalamariFritti wrote: »
    A 2020 Seiko Alpinist. €559.

    Will an post cover the 300 euro max insurance???


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    #45
    893bet
    Registered Users Posts: 8,763 ✭✭✭893bet


    CoBo55 wrote: »
    I'd just claim the money back from the bank. Clearly An Post are to blame here and let PayPal chase them for the money.

    This seems to be the best option but you are finished with PayPal there after.

    It’s not as straight forward With the back either I have heard.


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    #46
    CoBo55
    Registered Users Posts: 8,809 ✭✭✭CoBo55


    893bet wrote: »
    This seems to be the best option but you are finished with PayPal there after.

    It’s not as straight forward With the back either I have heard.

    I've done it twice and never had any trouble. I'm with Ulster Bank. One was non delivery of an item and the other was for something being paid for twice, once by the bank and the other by postal order.


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    #47
    CalamariFritti
    Registered Users Posts: 5,423 ✭✭✭CalamariFritti


    Fitz II wrote: »
    Will an post cover the 300 euro max insurance???

    I dont know and I shouldn't care I think. All that is seller business. Seller wants to wait with refund until liability is sorted and the two liable parties involved - DHL and anPost - are twisting and turning.

    Just called the bank. Chargeback procedure is available for 120 days from the date of purchase which was June 30. So that's the end of October give or take a couple of days. I can wait another month for this to sort itself out.

    At least thats one last option available to me but doesnt sound straightforward either. And if Paypal kicked me out then I guess so be it. Paypal is handy and I use it a lot, but the 'privilege' of using it isn't worth a €559 write-off.

    Will give the solicitor another call too to get his opinion.


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    #48
    CalamariFritti
    Registered Users Posts: 5,423 ✭✭✭CalamariFritti


    All's well that ends well.

    Got email from seller this evening, DHL accepted liability and the seller reimbursed me immediately. Money is back in the bank. I can put the Paypal case to bed and enjoy a different watch that I would have never bought had I gotten the Alpinist.

    Thanks for your interest. Sometimes things do end well.


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    #49
    Nigzcurran
    Registered Users Posts: 2,699 ✭✭✭Nigzcurran


    CalamariFritti wrote: »
    All's well that ends well.

    Got email from seller this evening, DHL accepted liability and the seller reimbursed me immediately. Money is back in the bank. I can put the Paypal case to bed and enjoy a different watch that I would have never bought had I gotten the Alpinist.

    Thanks for your interest. Sometimes things do end well.

    Congrats I’d say your sick of it all at this stage


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    #50
    CalamariFritti
    Registered Users Posts: 5,423 ✭✭✭CalamariFritti


    Nigzcurran wrote: »
    Congrats I’d say your sick of it all at this stage

    You can say that again. Purchase date was 27/6 and here I am 3 months later.

    But I got my money back and I bought a lovely watch of a boardsie in the meantime that makes me really happy which I wouldnt have bought had the Seiko arrived. And the seller made me whole even though they 'won' the PayPal case. And it was the first time I had trouble with an online purchase in over 15 years. Trying to look at the positives.


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    #51
    fat bloke
    Registered Users Posts: 5,822 ✭✭✭fat bloke


    Nice one.

    And fair play to the seller. Sounds like a fella worth dealing with again in the future. -Maybe share his details so he benefits from his customer focus :)

    Still got the goo on ya for an Alpinist? They are lovely.


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    #52
    oxocube
    Registered Users Posts: 456 ✭✭oxocube


    fat bloke wrote: »
    Nice one.

    And fair play to the seller. Sounds like a fella worth dealing with again in the future. -Maybe share his details so he benefits from his customer focus :)

    Still got the goo on ya for an Alpinist? They are lovely.

    Just, one, more, Seiko :D

    Please share the sellers details. Sounds like great customer service :)


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    #53
    CalamariFritti
    Registered Users Posts: 5,423 ✭✭✭CalamariFritti


    No problem and I must repeat the seller was courteous and helpful all along and never hinted once they didnt believe me. Even in the PayPal case they never said anything against me. It was just that Paypal didnt really care.

    They have a great Seiko range and good prices too.

    Obviously I had a bad experience with their carrier chain so I'm not sure how quickly I'd order something again where DHL/anPost was involved. Not saying anPost is dodgy. Mistakes or bad apples can happen everywhere its just once bitten and all that...

    Anyway this would have been my new watch had things gone ok, well, the black one actually, seems out of stock now: https://www.faszinationzeit.de/seiko-prospex-alpinist-automatic-spb119j1_78424_5505


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    #54
    CalamariFritti
    Registered Users Posts: 5,423 ✭✭✭CalamariFritti


    Looking at that lovely off white dial now and I still kind of want it. Its a very very nice watch.


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    #55
    fat bloke
    Registered Users Posts: 5,822 ✭✭✭fat bloke


    CalamariFritti wrote: »
    Looking at that lovely off white dial now and I still kind of want it. Its a very very nice watch.

    Would you roll those DHL dice again though?


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    #56
    blingrhino
    Registered Users Posts: 1,127 ✭✭✭blingrhino


    buy local.


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    #57
    fat bloke
    Registered Users Posts: 5,822 ✭✭✭fat bloke


    At your local Alpinist shop.


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    #58
    unkel
    Registered Users Posts: 64,878 ✭✭✭✭unkel


    fat bloke wrote: »
    At your local Alpinist shop.

    There's 4 of them here in Lucan.


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    #59
    CalamariFritti
    Registered Users Posts: 5,423 ✭✭✭CalamariFritti


    blingrhino wrote: »
    buy local.

    There is that but where I live the last proper jeweller just closed this summer. And what would be the chance he'd have that watch? Next to none.
    Plus that watch was €700 plus everywhere I looked, but on that site it was €550.


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