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Submit meter reading webpage error

  • 14-07-2020 4:33pm
    #1
    Morrisseeee
    Registered Users, Registered Users 2 Posts: 5,146 ✭✭✭


    Hi, I've tried to submit my meter readings via the phone & the PC but both give an error ! 
    Any ideas/help ?
    [font=Helvetica, Arial, "Arial Narrow", sans-serif]Error Code: 8001.500[/font]
    [font=Helvetica, Arial, "Arial Narrow", sans-serif]Request Id: 2f5f391f-2ced-4788-aff7-cdf187215e58[/font]


Comments

  • #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi Morrisseeee,

    Thanks for getting in touch.

    If your scheduled bill is due to issue soon, allow that to release first, check whether it is based on a meter-reading or is estimated, and if it is estimated and there is a significant difference between the estimate and the reading, send in the meter-reading then.

    If your bill is not pending release, send me a private message with the Electric Ireland account number, name, address, telephone number, meter-reading, and stating for GDPR that you are the account-holder.

    All reps will receive the message and one of us will respond as soon as possible.

    Kind regards,
    Una


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