Your best and worst customer service experiences [rant & praise]

kilkennycat2004 · 20-05-2014 5:01pm

Woeful experience with Tennyson Grass Machinery Piltown Co. Kilkenny.
I rang on Friday to ask for my drive mower to be collected. They cannot do so for 5 days (Tuesday- I.e. today). I waited in all day and decided to ring at 4.30pm. The office girl gave a "cock and bull story" about trying to get through to me and asked had I several missed calls on my phone, which obviously I don't.
The girl in the office says it will be Thursday now with not even a hint of an apology.
Some companies badly need competition and CS retraining in my humble opinion.

Penny Tration · 22-05-2014 10:15am

Good experience with City Bins.

Signed up to them recently on a deal with unlimited weight restrictions on the green, brown and black bins. Signed with a door to door rep, which I don't generally do!

Got a welcome pack, detailing my contract clauses. These stated that I was paying a lesser amount than agreed, for unlimited restrictions on weight of brown and green bins, but with a weight restriction on the black bin.

Sent them an email, querying it. They replied the next morning, saying I was being given a better deal.

I explained that the sole reason I signed was for unlimited weight restrictions on the black bin.

They emailed back, saying they'd look into it.

Got another email this morning, apologising for the delay (it's only three days since their last email!), and saying that the sales rep made a mistake as he's new. The deal I signed for didn't exist.

However, as I signed for it, they are going to honour it.

Great customer service and very speedy responses.

dubstarr · 24-05-2014 7:54pm

Great customer care services from Carphone Warehouse.Ordered a new phone,delivery between 3-5 days.Didnt arrive,sent an email.They said it was out of stock.Next day money back on my card.Great doing business with someone you dont have to chase for your money back.

Packattack · 25-05-2014 1:42pm

V disappointed with Lifestyle Sports yest in a Dub shopping centre. I got a fine top there, which I love, and their clothes are great, and the staff are fine too, but it was the people not present at ground level that I have an issue with - management.

Firstly, they had employed no staff at the changing rooms to monitor the number of items you had, which most shops have.
And then whilst paying, I had to sign my name, which was fine, but the biros they pulled out were 20 cent jobs, wouldn't write, and there was nothing to lean on. The girl looked for a better pen off her colleague, which was just as cheap of a pen that also wouldn't write.

Now if this is the way they treat their staff, I'm not impressed with them. They've excellent flashy & cool marketing & advertisements, but they won't even spend on the basic stuff, and have forgotten some of the basic principles of customer relationship.

I wouldn't mind if they were a low-cost no frills operator like Aldi/Ryanair, but they're not. Their stock is top quality sports gear for top prices too. If you're paying this much, you expect a bit better. They have large margins, and should be putting more back into developing basic parts of their business, which they aren't doing.

It reflected poorly, and left me with a poor impression of them. If that's the kind of under-current they have running through their stores, it is not good. You wouldn't catch this in a family-run sports shop in Ireland, most of whom have been wiped out by this giant chain.

athtrasna · 25-05-2014 4:36pm

Packattack wrote: »

V disappointed with Lifestyle Sports yest in a Dub shopping centre. I got a fine top there, which I love, and their clothes are great, and the staff are fine too, but it was the people not present at ground level that I have an issue with - management.

Firstly, they had employed no staff at the changing rooms to monitor the number of items you had, which most shops have.
And then whilst paying, I had to sign my name, which was fine, but the biros they pulled out were 20 cent jobs, wouldn't write, and there was nothing to lean on. The girl looked for a better pen off her colleague, which was just as cheap of a pen that also wouldn't write.

Now if this is the way they treat their staff, I'm not impressed with them. They've excellent flashy & cool marketing & advertisements, but they won't even spend on the basic stuff, and have forgotten some of the basic principles of customer relationship.

I wouldn't mind if they were a low-cost no frills operator like Aldi/Ryanair, but they're not. Their stock is top quality sports gear for top prices too. If you're paying this much, you expect a bit better. They have large margins, and should be putting more back into developing basic parts of their business, which they aren't doing.

It reflected poorly, and left me with a poor impression of them. If that's the kind of under-current they have running through their stores, it is not good. You wouldn't catch this in a family-run sports shop in Ireland, most of whom have been wiped out by this giant chain.

You're joking right? You're disappointed that they trusted you not to steal stuff (the main reason for monitoring items in the changing rooms) and that the pens at the desk weren't up to your usual standards?? Really????

fondue · 25-05-2014 4:38pm

athtrasna wrote: »

You're joking right? You're disappointed that they trusted you not to steal stuff (the main reason for monitoring items in the changing rooms) and that the pens at the desk weren't up to your usual standards?? Really????

I thought that was a joke too! Why wud u specifically want a staff member at the changing rooms?

athtrasna · 25-05-2014 6:09pm

fondue wrote: »

I thought that was a joke too! Why wud u specifically want a staff member at the changing rooms?

And I was just in a Lifestyle shop in a Dublin shopping centre and had to sign something and the pen worked perfectly and was absolutely acceptable to me, nothing sub standard about it!

schemingbohemia · 26-05-2014 12:15pm

Amazon - I bought a book for my kindle the other night, clicked on 1-click purchasing and only then realised it was £9.99 not £0.99 as I had thought, they allow a refund within 7 days without any quibble. I thought I'd end up with a complicated discussion with customer service but was able to do it all online, excellent.

gismoet · 28-05-2014 10:32pm

Booked for pickup on 26th May in Dublin 3 for deliver to Dublin 2 via parcel2go website. Earliest I could get was collection Wednesday 28th with a window of 9-5pm.

They had a very precise business address to collect from with a contact number.

No collection made , no contact and all you can get now is a web chat. They say they can now only offer a re-book for collection on Friday 30th May. I would have walked quicker to the delivery address at this stage.

They could not give me any reason as to why collection was not made. No apologies just a very dis-interested response 'Sorry about that, but no we dont have anyone we can contact and no we can guarantee that it will be collected on the re-book'

Fab customer service!!! Thumbs up there.

Anyone else have this experience with FASTWAY?

Rockystones80 · 28-05-2014 10:57pm

If u expect to wait 45mins for ur Chinese to be delivered on a wensday evening order here even though u might be 5 mins drive away! Hope yous have a microwave!

dudara · 28-05-2014 11:15pm

Merged into Best/Worst Customer Service thread

dudara

disco girl · 29-05-2014 9:49am

If you do a search of FastWay here you'll see a lot of complaints about them....thankfully I've never had to deal with them and thanks to boards I'll never use them.

Fred Swanson · 29-05-2014 2:48pm

This post has been deleted.

discombobulate · 29-05-2014 4:25pm

Rockystones80 wrote: »

If u expect to wait 45mins for ur Chinese to be delivered on a wensday evening order here even though u might be 5 mins drive away! Hope yous have a microwave!

Wouldn't have thought that was a crazy amount of time to wait. If it's cold that'd be an issue though

BoB_BoT · 30-05-2014 5:02pm

Do yourself a favour and never use parcel2go again, there is absolutely no way to contact them. They have a "live chat" tool, the times I needed it, it wasn't working or it wouldn't connect to an operator.
There's no email, there's no phonenumber.

I had booked in a pickup with Fastway a couple of months back via parcel2go, package was never picked up. I tried to contact parcel2go, no joy. I got onto Fastway, they told me they had nothing on the system, the following day, Fastway got back to me letting me know they now had a pickup request on the system. That was 3 days after placing the next day pickup request.

So to this day, I don't know if it was Parcel2go or Fastway that were at fault, but at least I could talk to someone in Fastway.

Benesca · 31-05-2014 1:07pm

ButtersSuki wrote: »

Best - B&Q; I'm clueless as to DIY and the Swords (Dublin) branch were especially helpful, knowledgable and understanding in helping me through my various DIY issues.

Worst - Tierney Kitchens; damaged my walls in my hall whilst storing wardrobe units prior to installation. When I rang to complain (whilst the work was ongoing) they asked me to put it in writing. I did so and then they said I should have notified them of the damage at the time - ah, what were the numerous phone calls about??? Going to court to resolve. Crazy. Way to build a customer service reputation.

Hi. Just wondering did you end up in Court or were you able to get the matter resolved before then?.Thanks

vandriver · 02-06-2014 5:02pm

Rockystones80 wrote: »

If u expect to wait 45mins for ur Chinese to be delivered on a wensday evening order here even though u might be 5 mins drive away! Hope yous have a microwave!

If the shop had 7 or 8 deliveries to do before yours, then 45 minutes seems fine.Did you ask about the likely wait time?

Mightycraic · 02-06-2014 5:09pm

Zero brownie points for Bus Eireann today. We have a group of 5 American tourists who need to catch a bus back to Dublin this evening from the Garlow Cross area (outside Dalgan Park where a brand new bus stop has been built/upgraded). Two separate calls to Bus Eireann's customer service could not confirm whether the bus would actually stop there, upon request! One rep even suggested that the bus will only stop at locations shown on the timetable (and not the multitude of intermediate stops between Navan and Dublin). The other rep stated that the Navan stop is at the Ardboyne Hotel and not Market Square (wrong!). Clueless.

Their website 'trip planner' is down today with server errors, as it seems that nobody travels on a Bank Holiday!

Gob****es, the lot of them!

PeteK* · 02-06-2014 11:43pm

Mightycraic wrote: »

Their website 'trip planner' is down today with server errors, as it seems that nobody travels on a Bank Holiday!

Maybe that's why they couldn't answer you properly, though unlikely.

Mightycraic · 03-06-2014 11:28am

PeteK* wrote: »

Maybe that's why they couldn't answer you properly, though unlikely.

Do you think it's reasonable that their customer service staff do not know whether their buses will stop at a request stop without computer assistance?

stuba · 04-06-2014 11:16pm

Might seem like a stupid question but can you purchase an item more than once off of Grabone?

PeteK* · 05-06-2014 5:19pm

Mightycraic wrote: »

Do you think it's reasonable that their customer service staff do not know whether their buses will stop at a request stop without computer assistance?

Of course not, but I doubt they're going by printouts to get their information.
In the end though, your question should have been answered correctly.

stuba wrote: »

Might seem like a stupid question but can you purchase an item more than once off of Grabone?

I know a guy who buys a few at at time for restaurants he likes.

athtrasna · 05-06-2014 9:56pm

Be careful with Time Magazine subscriptions. Have had one for years and it was on auto renew. Cancelled it online several weeks before the auto renewal date, as directed on the notice I got, yet they still took the money. Emailed them and they blamed me first, after an exchange they finally conceded it was their system at fault but it will still take 30 DAYS to get a refund :mad:

Africanfarmer · 07-06-2014 11:09am

Has anyone here had any experiences of doing business with Turkish companies?
I recently got ripped off by a Turkish Company that took payment for goods and failed to deliver.
People should be aware.....

silvercrown · 09-06-2014 10:50pm

Best:
ASOS- polite emails that show the person had actually took the time to think about what they're writing rather than just the standard 'I apologize for the inconvenience'. Also, they give voucher codes even after they give you a full refund/ exchange a faulty item.

Worst:
Holland & Barrett
Slow, impolite. took one month to send an item that was missing

Update:
Bus Eireann!! buses always arrive late even when there's hardly any traffic and the routes are mostly on motorways

Lostman1990 · 16-06-2014 11:30am

I am sitting here in my kitchen now listening to my parents discuss a letter which they received from Eircom this morning. They left Eircom 4 weeks ago to try out the service of another land-line provider. The bill was been paid in the normal manner and up to this date half the bill was paid. The balance is less than three figures. This morning they had the privilege of receiving a letter from the "Head of Credit Risk" threatening legal action and recommending "prudence" to pay this sum. My parents were customers of Eircom nearly as many years as the sum left on the bill. My dad, who was extremely upset by this, rang them to register his feelings. It seems he has "an attitude" and because the process is automated, they treat ex-customers like this. Well done Eircom, what a fantastic experience...

I must add that the customer service rep on the phone stated that this was an automated letter. If a bill is 7 days overdue, a letter threatening disconnection is automatically sent out to the customer. As my parents account was disconnected, the process led this way. This is clearly wrong. My parents have said to me that if they ever had residuals on a previous bill, this was just added to the next bill. They never received any reminder of any sort from Eircom in all their years as customers. Why would the customer service rep try to justify it in this way when it is clearly a wrong statement?

Michael D Not Higgins · 16-06-2014 12:49pm

Lostman1990 wrote: »

I am sitting here in my kitchen now listening to my parents discuss a letter which they received from Eircom this morning. They left Eircom 4 weeks ago to try out the service of another land-line provider. The bill was been paid in the normal manner and up to this date half the bill was paid. The balance is less than three figures. This morning they had the privilege of receiving a letter from the "Head of Credit Risk" threatening legal action and recommending "prudence" to pay this sum. My parents were customers of Eircom nearly as many years as the sum left on the bill. My dad, who was extremely upset by this, rang them to register his feelings. It seems he has "an attitude" and because the process is automated, they treat ex-customers like this. Well done Eircom, what a fantastic experience...

I must add that the customer service rep on the phone stated that this was an automated letter. If a bill is 7 days overdue, a letter threatening disconnection is automatically sent out to the customer. As my parents account was disconnected, the process led this way. This is clearly wrong. My parents have said to me that if they ever had residuals on a previous bill, this was just added to the next bill. They never received any reminder of any sort from Eircom in all their years as customers. Why would the customer service rep try to justify it in this way when it is clearly a wrong statement?

Your complaint is a little unclear. Do your parents actually have an outstanding debt with Eircom? If yes, what's the issue with an automated letter asking for payment of the balance? If the sum was around 40 or 50 euro do you really think someone from the 'Head of Credit Risk' sat down to personally type up a letter for your parents?

The residual sum carrying over to the next month is fine when a minimum payment has been met. It's likely the automated letter only kicks in when no payment is made. Hence the difference between their experience as customers and now as former customers.

Did the person on the phone say your father had 'an attitude'? It's important to understand exactly what was said and in what context. If this is the crux of the complaint, then complain and ask for them to review the recording of that call.

Lostman1990 · 16-06-2014 1:25pm

Michael D Not Higgins wrote: »

Your complaint is a little unclear. Do your parents actually have an outstanding debt with Eircom? If yes, what's the issue with an automated letter asking for payment of the balance? If the sum was around 40 or 50 euro do you really think someone from the 'Head of Credit Risk' sat down to personally type up a letter for your parents?

Yes, there was an outstanding debt with Eircom. This was never in dispute. The main issue was the manner in which the letter was written. It "hereby gave notice"...threatened of "an Action of Law to be commenced"..."deemed it prudent"...I think you get the gist. It was serious escalation to take without a reminder ever been sent. I the space of just over three weeks from the last bill date.
Let's refrain from the condescending remarks about whether I know if the "Head of Credit Risk" personally sat down to type this. Of course, i don't think that. That is clear from my initial post about "automated letters". But just because he/she didn't personally type it doesn't mean that it wasn't sent by him/her. It is clearly signed by the person.

Michael D Not Higgins wrote: »

The residual sum carrying over to the next month is fine when a minimum payment has been met. It's likely the automated letter only kicks in when no payment is made. Hence the difference between their experience as customers and now as former customers.

The issue in regards to this is that the customer service rep attempted to justify what happened due to a set automated response. There was no statement from her regarding "no payment been made". Again, the issue was the escalation of this to threatening legal letters from the "Head of Credit Risk" within such a short time frame. And in this time-frame, the bill was been continued to be paid in the exact same way as it was over the previous 30 or more years.

Michael D Not Higgins wrote: »

Did the person on the phone say your father had 'an attitude'? It's important to understand exactly what was said and in what context. If this is the crux of the complaint, then complain and ask for them to review the recording of that call.

Yes, the person on the phone did say my dad had "an attitude". He was extremely upset and angry and this probably came across. He has never received a letter of this sort in his life. He was been fobbed off with this "automated letter" nonsense. He asked whether there was any human involvement in the process. He was angry(to be expected) and couldn't believe what was happening. When told that it was no need to have "an attitude", he responded by saying it was not an attitude and that he was "extremely upset and angry" about the episode. This was secondary though. The letter was a downright disgrace. My parents are actually of the belief that it came to this because they cancelled their account. It may just be their perception but it is a terrible perception for any company to have live- long customers believe.

ytpe2r5bxkn0c1 · 16-06-2014 6:42pm

Good

They left Eircom, paid only half the bill due, had a history of not clearing current bills, so they got the standardised letter threatening the only action open to the company in pursuit of an unpaid debt against a former customer.
I really don't see why you are being so harsh towards eircom. If the amount is trivial then just pay it

ABajaninCork · 16-06-2014 7:05pm

Was in my local Dunnes on Friday. They had some Haagen Dazs on special offer in one of the top freezers, along with some pizzas. So I decided to buy some ice-cream.

To my surprise, the ice-cream was soft, freezer felt warm, and there was an awful smell coming from it. Clearly, the food inside had started to defrost, and was going off in the heat. Tried to find a manager to point this out, but saw no-one. So I fetched a supervisor. She agreed that the freezer was broken and would call someone to strip it out and fix it.

I was in there Saturday and today. The freezer has been fixed, I think last night as I checked the freezer on Saturday, and it was still warm. But the food is still in there for sale. And it is still smelly...

I guess there's no point in complaining to Head Office as they are useless. And I don't have proof.

The_Conductor · 16-06-2014 7:11pm

ABajaninCork wrote: »

Was in my local Dunnes on Friday. They had some Haagen Dazs on special offer in one of the top freezers, along with some pizzas. So I decided to buy some ice-cream.

To my surprise, the ice-cream was soft, freezer felt warm, and there was an awful smell coming from it. Clearly, the food inside had started to defrost, and was going off in the heat. Tried to find a manager to point this out, but saw no-one. So I fetched a supervisor. She agreed that the freezer was broken and would call someone to strip it out and fix it.

I was in there Saturday and today. The freezer has been fixed, I think last night as I checked the freezer on Saturday, and it was still warm. But the food is still in there for sale. And it is still smelly...

I guess there's no point in complaining to Head Office as they are useless. And I don't have proof.

Report it to the FSAI- I do it whenever I find freezers not working, to ensure the food isn't simply refrozen and sold on to unsuspecting customers.

Fred Swanson · 16-06-2014 7:19pm

This post has been deleted.

ABajaninCork · 16-06-2014 7:24pm

They're crap, I agree. And the staff in my local at Ballyvolane are the most miserable, unhelpful bunch I've ever seen. But it still beats Tesco's!

ABajaninCork · 17-06-2014 11:15pm

ABajaninCork wrote: »

Was in my local Dunnes on Friday. They had some Haagen Dazs on special offer in one of the top freezers, along with some pizzas. So I decided to buy some ice-cream.

To my surprise, the ice-cream was soft, freezer felt warm, and there was an awful smell coming from it. Clearly, the food inside had started to defrost, and was going off in the heat. Tried to find a manager to point this out, but saw no-one. So I fetched a supervisor. She agreed that the freezer was broken and would call someone to strip it out and fix it.

I was in there Saturday and today. The freezer has been fixed, I think last night as I checked the freezer on Saturday, and it was still warm. But the food is still in there for sale. And it is still smelly...

I guess there's no point in complaining to Head Office as they are useless. And I don't have proof.

The_Conductor wrote: »

Report it to the FSAI- I do it whenever I find freezers not working, to ensure the food isn't simply refrozen and sold on to unsuspecting customers.

Well - I took The Conductor's advice and reported it to the FSAI via mail last night. They were pretty prompt and got back to me this morning. But - they're not allowed to tell me what, if any action was taken. But I did see one of the freezers (not the one I reported) had been taken out of service. So I guess something happened. I'll be keeping a close eye from now on!

The_Conductor · 18-06-2014 6:58am

ABajaninCork wrote: »

Well - I took The Conductor's advice and reported it to the FSAI via mail last night. They were pretty prompt and got back to me this morning. But - they're not allowed to tell me what, if any action was taken. But I did see one of the freezers (not the one I reported) had been taken out of service. So I guess something happened. I'll be keeping a close eye from now on!

They publish lists of all enforcement or prohibition orders. If you pop on their website- you can see the list there- it'll give you an idea of what they've done. Its published retrospectively on a monthly basis- so it may be a few weeks for your report to feature. And no, I don't work for them.......

SeantheMan · 18-06-2014 7:15am

Eircom - they tried to charge me for months on end for bills when I wasn't even living there. I eventually sorted it by going all the way up the chain to the head of a department through the National Consumer Agency

Good - Bolands, the biscuit crowd. I sent an email, just to inform them that I was disappointed how they changed Jersey Creams. I know that sounds ridiculous, I've never written to another company about anything of the sort...but you see I loved Jersey Creams for years and years.
They wrote back to tell me a French company had taken them over or something, and so the recipe and biscuit were slightly changed or something...but to make up for my disappointment...they sent out a HUGE box of other biscuits.
(Unfortunately the other box was full of ones I never eat...like Lemon Puffs and what not.....but was a nice gesture all the same)

Tayto - They were always good for sending out vouchers etc when you'd contact them about getting bags of flavourless crisps.

bobwilliams · 18-06-2014 7:21am

SeantheMan wrote: »

Eircom - they tried to charge me for months on end for bills when I wasn't even living there. I eventually sorted it by going all the way up the chain to the head of a department through the National Consumer Agency

Good - Bolands, the biscuit crowd. I sent an email, just to inform them that I was disappointed how they changed Jersey Creams. I know that sounds ridiculous, I've never written to another company about anything of the sort...

Tayto - They were always good for sending out vouchers etc when you'd contact them about getting bags of flavourless crisps.

you're rumbled,now you're going to say you rang Tayto yeah?

SeantheMan · 18-06-2014 2:10pm

No, I told you my Dad did.
He used to send back the packets to them if there were no flavour at all.

I've always been a King man

Kalimah · 18-06-2014 5:05pm

Excellent. Parking at Dublin airport. I booked twice in error today. Sent them an email. 10 minutes later all was sorted. Thank you Sinead!

washiskin · 19-06-2014 7:24pm

Kalimah wrote: »

Excellent. Parking at Dublin airport. I booked twice in error today. Sent them an email. 10 minutes later all was sorted. Thank you Sinead!

Have to second this ^^^

Lost a receipt for parking in T2 a month ago - sorted within 24 hours of contacting them.

Lostman1990 · 20-06-2014 11:03pm

Alejandra Defeated Spine wrote: »

They left Eircom, paid only half the bill due, had a history of not clearing current bills, so they got the standardised letter threatening the only action open to the company in pursuit of an unpaid debt against a former customer.
I really don't see why you are being so harsh towards eircom. If the amount is trivial then just pay it

That is a bit of a straw man argument. Payment of the bill was never an issue. Customer relationship management of Eircom was the issue. An escalation, due to a residual on a bill, to a legal letter from "Head of Credit Risk" to customers of over 30 years is a pathetic way to manage customers. Customer relations run using automated letters will lead in the long-run to problems for a company. Simply stating, we have a legal right to do a, b, or, c simply doesn't cut it. All from a company who fail to meet its debts. My parents were and still are a very low credit risk for this company. A customer relationship management system that fails to see this will cost the company...

ytpe2r5bxkn0c1 · 21-06-2014 8:54am

Good

Lostman1990 wrote: »

That is a bit of a straw man argument. Payment of the bill was never an issue. Customer relationship management of Eircom was the issue. An escalation, due to a residual on a bill, to a legal letter from "Head of Credit Risk" to customers of over 30 years is a pathetic way to manage customers. Customer relations run using automated letters will lead in the long-run to problems for a company. Simply stating, we have a legal right to do a, b, or, c simply doesn't cut it. All from a company who fail to meet its debts. My parents were and still are a very low credit risk for this company. A customer relationship management system that fails to see this will cost the company...

You seem blinkered to the basic points - payment of the bill is the issue. Your parents have not paid it. They are no longer customers of long or good standing as they left Eircom. They are certainly a credit risk as the company has no means to pursue except the one they took and you stated that your parents habitually did not clear accounts by the due dates when they were Eircom customers. Customer relations do not come in to it as they are no longer customers. Right now they are people who left them without paying what was owed. We'll see how their new supplier reacts after a few bills have issued without payment in full.

PeteK* · 21-06-2014 12:53pm

Lostman1990 wrote: »

My parents were and still are a very low credit risk for this company.

I'm sure there are many more and it all adds up.

ThisRegard · 21-06-2014 11:16pm

The_Conductor wrote: »

They publish lists of all enforcement or prohibition orders. If you pop on their website- you can see the list there- it'll give you an idea of what they've done. Its published retrospectively on a monthly basis- so it may be a few weeks for your report to feature. And no, I don't work for them.......

The poster most likely won't see anything in those reports unless a prosecution or enforcement order results from it. The FSAI make recommendations and instructions on a daily basis and faulty fridges or freezers are common enough for them to deal with.

Thomas7806 · 25-06-2014 10:45am

Would not recommend this crowd to my worst enemy. They're rude and arrogant. Zero skills in customer services. Don't be fooled by groupon deals either especially the air con service and re-gas which is advertised on groupon for €70 down to €30. When you get there they just say your air con isn't working or "it's seized", top it up with gas and wave you on your onward journey. groupon claimed no responsibility. Lesson learnt!
Anyone else have similar experience??

karlyk1 · 25-06-2014 10:48am

Eh..... wrong forum.:rolleyes:

witnessmenow · 25-06-2014 11:47am

Moved from BA

coylemj · 25-06-2014 11:30pm

Thomas7806 wrote: »

Would not recommend this crowd to my worst enemy. They're rude and arrogant. Zero skills in customer services. Don't be fooled by groupon deals either especially the air con service and re-gas which is advertised on groupon for €70 down to €30. When you get there they just say your air con isn't working or "it's seized", top it up with gas and wave you on your onward journey. groupon claimed no responsibility. Lesson learnt!
Anyone else have similar experience??

Did you seriously think there was any money left for that guy to anything useful to your car by the time you paid Groupon the €30 and they took their slice of the action? It sounds like you got away lightly, I suspect that most people would end up being upsold to a heap of expensive and probably unnecessary work which is exactly what happens when they fall for the 'cut-price' services being offered by a certain chain of tyres shops.

How Groupon is able to convince people that these offers constitute a 'deal' is beyond me.

kristian12 · 26-06-2014 1:08pm

I have to say Sky were brilliant today, i called to say i needed to reduce my bills for a while. They reduced my bill by nearly half for the next 6 mnths without reducing my package. Very impressed with the way it was handled as well.

bobwilliams · 26-06-2014 4:30pm

best customer service I've ever experienced is 'Brabantia',I've had 2 issues with them on a bin that was about 6 years old and a washing line.
The stuff they sell is a bit dear but well worth it and with customer service like I experienced I will buy there stuff again for sure.

Both faulty parts were shipped to me asap with no charge or no rigmarole at all.

Your best and worst customer service experiences [rant & praise]

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