Eir Broadband €49.99 a month for life

Lord Spence · 07-11-2019 1:21pm #1

Eir seem to be copying their little brother GoMo trying to stir up broadband customers, offering €49.99 a month for life for Broadband to first 10,000 customers (12 month contract). Personally won't go near them but it might interest some.

Broadband & Landline up to 100Mb
€49.99
a month forever!

Totally Unlimited Broadband
Our fastest WiFi with our new fibre box
Unlimited Off-Peak local & national calls
FREE eir sport pack with Virgin Media Sport
Speeds up to 100Mb

https://www.eir.ie/forlife/bundles/?gclid=Cj0KCQiAno_uBRC1ARIsAB496IWkZNLNcE-vGIbv4qcc8CkBfnneW6J9qyruLmavsmTYOJqOEgRFd2QaAv56EALw_wcB

Slutmonkey57b · 07-11-2019 1:27pm

Pretty sure they were doing 29.99 a month for 70mb not that long ago.

keyboard_cat · 07-11-2019 1:28pm

Would never go back to them regardless of price. I
had three months of phone calls and talking to comreg before they refunded me for money that they took for broadband that they never even provided to me.

Take a look at the old talk to eir forums before signing up! eir is a disaster to get out of.

Also I’d imagine it would be cheaper to switch to sky virgin and Vodafone every 12 months as they frequently have deals for new customers

TheDriver · 07-11-2019 1:42pm

Seems expensive

corcaigh07 · 07-11-2019 1:51pm

Vodafone is 25 a month and 40 after the initial 6 months, how is this a bargain?

Lord Spence · 07-11-2019 2:02pm

I agree its a weak effort from Eir but I suppose its the fixed price for life they are trying to sell

07-11-2019 2:29pm

I pay €68 for 100mb and tv I’m two rooms

B-D-P-- · 07-11-2019 2:35pm

Until they call you and say they are breaking your contract...

Absolute filth of a company.

GBX · 07-11-2019 2:42pm

Lord Spence wrote: »

I agree its a weak effort from Eir but I suppose its the fixed price for life they are trying to sell

By what definition is life though? Life of the contract till they increase the offer or cease to offer it at all.

Ush1 · 07-11-2019 2:55pm

Lord Spence wrote: »

I agree its a weak effort from Eir but I suppose its the fixed price for life they are trying to sell

Eir for life sounds like an even worse deal.

I pay Pure Telecom 30 quid a month and can get through to them on the phone if needed.

curranbaz · 07-11-2019 3:12pm

https://www.eir.ie/opencms/export/sites/default/.content/pdf/terms/for_life_offer.pdf

Points 9 & 12 give them a Get out of Jail Free card!

Kenny Logins · 07-11-2019 3:15pm

Ush1 wrote: »

Eir for life sounds like an even worse deal.

I pay Pure Telecom 30 quid a month and can get through to them on the phone if needed.

What's the service like?

B-D-P-- · 07-11-2019 3:39pm

curranbaz wrote: »

https://www.eir.ie/opencms/export/sites/default/.content/pdf/terms/for_life_offer.pdf

Points 9 & 12 give them a Get out of Jail Free card!

What absolute scum

GBX · 07-11-2019 3:41pm

B-D-P-- wrote: »

What absolute scum

Same as any network or provider really. Most people look at what they want to see - "X amount for Y length". But nearly all deals or contracts have clauses to change them.

editorsean · 07-11-2019 3:48pm

If you don't need the sport, Digiweb's equivalent is €40/month and this is not a promotional price:
https://digiweb.ie/product/fibre-home-broadband/

Anytime calls (instead of off-peak) is an additional €5/month:
https://digiweb.ie/product/fibre-broadband-unlimited/

One niggle is they still have fair usage limits in heir T&C's, however, I haven't heard of anyone in the past few years having their account suspended for excess usage.

When I had Digiweb a few years ago (DSL service), their customer service and technical support were quick to get through to and they generally were helpful, totally different to my previous experience with Eir.

Doodah7 · 07-11-2019 3:51pm

B-D-P-- wrote: »

What absolute scum

Would you just cop yourself on! It is the likes of you that has seen this site go to absolute hell over the past while with absolutely no push back from the admins.

They are putting an offer out there for those interested. They are a company running a business! (And no I don't work for them before you jump to the usual Boards bullsh1t answer).

07-11-2019 4:24pm

Report Eir to the ASAI for misleading advertisement, I just did.

Oige1981 · 07-11-2019 4:29pm

Did not even see this until now - funny - I rang Digiweb was put through to sales within 1 minute hold time - gave them all details regarding EIR we are currently paying €78 a month! I tested the speed last night it was approx 25-40mb - GoMo which I swapped over to was 50mb so 4G was faster! parents didn’t want to lose phone line - I searched all last night for deals and Sky - Virgin Etc all came in same as EIR then came across DigiWeb and the cost for faster broadband then EIR and unlimited calls both landline and mobile for €44.95 like that’s seriously some saving! the bill from EIR always kept changing so one month €79 the next €81 etc and it might be because we called 0818 numbers some businesses use these etc so you have no choice in calling them. I had issues before with EIR speed went really slow and they didn’t fix it automatically or was it flagged - I had to call helpline - I rang waited no joke 50 minutes listening to ****e hold music only for them to disconnect the call when it was ringing to put me through to someone - I was fuming! Digiweb has the highest ratings via Trust Pilot which are independent. I was only on the phone for approx 6 minutes today and all signed up and modem being sent out - I asked do you install it - no he said just plug it in when EIR is disconnected and plug your landline into the modem instead of the landline socket and everything will be working. That’s fantastic if it works which I have no doubt it will. Every bill each month is €78-83 with EIR over 12 months is €936 - again we need the landline number - swapped over to Digiweb and total cost per month is €44.95 no increase in price after 6 months that’s the price. €539 approx per year for landline all calls and higher speeds etc parents are going to be very happy!

JAMCAR · 07-11-2019 4:36pm

I have to agree, digiweb are very good, the only reason I left them was because of the 500GB fair usage cap on the up to 100MB broadband plans

Ush1 · 07-11-2019 4:56pm

Kenny Logins wrote: »

What's the service like?

Very good for what they can do. It's Eirs network they're reselling so they are relying on Eir for any network repairs or checks but they are helpful and always pick up the phone.

Odyssey 2005 · 07-11-2019 5:05pm

Signed up with 3 yesterday for 4g broadband. €30 on a 30 day contract. Seems to be very quick. Says unlimited but fair usage applies @ 750 gb per month. Seems fair enough

fermanagh_man · 07-11-2019 5:06pm

Eir for life, jesus good luck

GhostyMcGhost · 07-11-2019 5:14pm

[Deleted User] wrote: »

Report Eir to the ASAI for misleading advertisement, I just did.

Life like the word “unlimited” has a different meaning to operators and I double ASAI will come back with the result you expect

Akrasia · 07-11-2019 5:15pm

Slutmonkey57b wrote: »

Pretty sure they were doing 29.99 a month for 70mb not that long ago.

They won’t give you 70mb if your house can get fiber. They refuse to sell you something for less money if it’s all you need

Oige1981 · 07-11-2019 5:16pm

JAMCAR wrote: »

I have to agree, digiweb are very good, the only reason I left them was because of the 500GB fair usage cap on the up to 100MB broadband plans

I didn't read that are you sure? I only signed up today as it's saving us allot of money, I think someone mentioned 1Tb per month if that's the case that's still loads as I don't do much etc but if you can point me in the right direction that would be great.

clintondaly · 07-11-2019 5:21pm

I'm with Eir with a couple of years and paying 39.99 for 100MB and the phone.
I ring annually and say if they want me to stay make me an offer to stay.

Oige1981 · 07-11-2019 5:26pm

clintondaly wrote: »

I'm with Eir with a couple of years and paying 39.99 for 100MB and the phone.
I ring annually and say if they want me to stay make me an offer to stay.

We pay over 78 a month sometimes 85 unlimited and calls to didn't even think of calling them letting them know we are leaving you, when I called before the 50 minutes hold time was ridiculous. The speed I got last night with EIR was 25-30mb and that was 2am so Digiweb 44.95 and not going up and can do everything the same was too good to pass up. Didn't know about them until searching last night and the highest Trustpilot reviews to.

ebeanz · 07-11-2019 5:27pm

I jumped ship with Eir today, I was on the €29.99 Black Friday deal that was due to increase up to €61.99 next month. It took 3 phone calls - two of which they just cut me off after waiting about half an hour! Finally when I spoke to someone the best they could offer was this €49.99 deal so I passed and cancelled the contract.

Trying to choose between Sky and Vodaphone for a broadband / phone connection, they're both €420 for the year which is and average of €35 per month.

tobdom · 07-11-2019 5:28pm

Odyssey 2005 wrote: »

Signed up with 3 yesterday for 4g broadband. €30 on a 30 day contract. Seems to be very quick. Says unlimited but fair usage applies @ 750 gb per month. Seems fair enough

I hope it works out well for you, but you can possibly expect pathetic speeds at peak usage times, like we had.... Best speed we could ever get (with our service/location) with 3 Mobile BB was up to about 35mbps, but it could drop as low as 2mbps at the high-usage times, evenings etc. when you really want to be using it.....

I'm just in the process of ordering FTTH which has now become available to us and thanks to this thread I have another option to consider (Digiweb - didn't realise they were offering FTTH in our area). Eir aren't under consideration due to all the horror stories about their shambles of a customer service.

lawred2 · 07-11-2019 5:29pm

Lord Spence wrote: »

Eir seem to be copying their little brother GoMo trying to stir up broadband customers, offering €49.99 a month for life for Broadband to first 10,000 customers (12 month contract). Personally won't go near them but it might interest some.

Broadband & Landline up to 100Mb
€49.99
a month forever!

Totally Unlimited Broadband
Our fastest WiFi with our new fibre box
Unlimited Off-Peak local & national calls
FREE eir sport pack with Virgin Media Sport
Speeds up to 100Mb

https://www.eir.ie/forlife/bundles/?gclid=Cj0KCQiAno_uBRC1ARIsAB496IWkZNLNcE-vGIbv4qcc8CkBfnneW6J9qyruLmavsmTYOJqOEgRFd2QaAv56EALw_wcB

€50 isn't that enticing

Oige1981 · 07-11-2019 5:30pm

ebeanz wrote: »

I jumped ship with Eir today, I was on the €29.99 Black Friday deal that was due to increase up to €61.99 next month. It took 3 phone calls - two of which they just cut me off after waiting about half an hour! Finally when I spoke to someone the best they could offer was this €49.99 deal so I passed and cancelled the contract.

Trying to choose between Sky and Vodaphone for a broadband / phone connection, they're both €420 for the year which is and average of €35 per month.

I jumped ship today also after being with them over 15 years or more just the bills are way too much for what we are getting look up Digiweb all calls peak included and mobile and up to 100mb 44.95 they were super friendly and nice and said we look after the porting over we send you the modem plug it in and we take over simple as that. I'll have that next week so I'll be able to comment. But that's a massive saving from usually €78-83 a month.

Odyssey 2005 · 07-11-2019 5:40pm

tobdom wrote: »

I hope it works out well for you, but you can possibly expect pathetic speeds at peak usage times, like we had.... Best speed we could ever get (with our service/location) with 3 Mobile BB was up to about 35mbps, but it could drop as low as 2mbps at the high-usage times, evenings etc. when you really want to be using it.....

I'm just in the process of ordering FTTH which has now become available to us and thanks to this thread I have another option to consider (Digiweb - didn't realise they were offering FTTH in our area). Eir aren't under consideration due to all the horror stories about their shambles of a customer service.

Me too. It's for my young lad 22

. He needs it for work purposes. Rolling contract works out cheaper.

splashthecash · 07-11-2019 5:42pm

Lord Spence wrote: »

Eir seem to be copying their little brother GoMo trying to stir up broadband customers, offering €49.99 a month for life for Broadband to first 10,000 customers (12 month contract). Personally won't go near them but it might interest some.

Broadband & Landline up to 100Mb
€49.99
a month forever!

Totally Unlimited Broadband
Our fastest WiFi with our new fibre box
Unlimited Off-Peak local & national calls
FREE eir sport pack with Virgin Media Sport
Speeds up to 100Mb

https://www.eir.ie/forlife/bundles/?gclid=Cj0KCQiAno_uBRC1ARIsAB496IWkZNLNcE-vGIbv4qcc8CkBfnneW6J9qyruLmavsmTYOJqOEgRFd2QaAv56EALw_wcB

I would pay Eir €49.99 a month for life to never have to deal with them again - absolute shower is what they are....took years off my life trying to wrangle out of the death grip

Fr_Dougal · 07-11-2019 6:25pm

Whatever about their mobile offerings, which you can cancel relatively easily, avoid their broadband at all costs. They are constantly in the papers for all the wrong reasons.

https://www.irishtimes.com/news/consumer/i-am-absolutely-disgusted-frustration-with-eir-customer-service-reaches-crescendo-1.3792723

Oige1981 · 07-11-2019 6:39pm

Fr_Dougal wrote: »

Whatever about their mobile offerings, which you can cancel relatively easily, avoid their broadband at all costs. They are constantly in the papers for all the wrong reasons.

https://www.irishtimes.com/news/consumer/i-am-absolutely-disgusted-frustration-with-eir-customer-service-reaches-crescendo-1.3792723

Wow! I thought it was just me - I waited about 2 months ago for 50 minutes then it rang and call dropped - I didn’t call back as I was so peed off waiting that long - That was customer support for broadband. In the end I asked a friend to fix it for me but paying over €70 a month I’d of expected better - looking forward to trying Digiweb now the savings will be amazing if it’s good.

Marhay70 · 07-11-2019 6:53pm

Is Digiweb not a 24 month contract? That put me off when looking into SIRO

Oige1981 · 07-11-2019 7:21pm

Marhay70 wrote: »

Is Digiweb not a 24 month contract? That put me off when looking into SIRO

No only 12 month for the one I signed up - never knew about SIRO until googling last night sounds amazing but again didn’t include the calls at the cost I wanted so getting the €44.95 deal which is amazing value! Fingers crossed next week when it’s switched over it’s all good and I’m not on boards giving out.

HomeBuyer32 · 07-11-2019 7:29pm

Never, NEVER sign up with Eir. Never!

It baffles me how customer service can be allowed to be so bad. I suppose the blame lies with COMREG for being such a poor regulator.

Odyssey 2005 · 07-11-2019 8:09pm

HomeBuyer32 wrote: »

Never, NEVER sign up with Eir. Never!

It baffles me how customer service can be allowed to be so bad. I suppose the blame lies with COMREG for being such a poor regulator.

Poor regulation. It seems to be a Irish phenomenon.

Crunchienut · 07-11-2019 8:24pm

clintondaly wrote: »

I'm with Eir with a couple of years and paying 39.99 for 100MB and the phone.
I ring annually and say if they want me to stay make me an offer to stay.

This always works for me too, I currently have off peak calls, 100Mb broadband and sim only mobile for €39.99 for 12 months. It's well worth calling eir at the end of your contract to tell them you want to cancel.

IrishHomer · 07-11-2019 8:29pm

Crunchienut wrote: »

This always works for me too, I currently have off peak calls, 100Mb broadband and sim only mobile for €39.99 for 12 months. It's well worth calling eir at the end of your contract to tell them you want to cancel.

Do you need to give them a months notice like Sky?

Blade · 07-11-2019 8:29pm

I must be one of the lucky ones with Eir so going by the comments. I'm with them around 14 years. Every year when my 12 month contract is up the price goes back up to 78 Euro, but I call them before hand and renegotiate it back down.

I'm currently on 45 Euro per month with free calls anytime, off peak and peak and that's for everything, mobiles, international and even international mobiles

My speeds are always solid too, I'm on an 80/20 profile:
PING ms 6 - DOWNLOAD Mbps 76.38 - UPLOAD Mbps 19.18

Oige1981 · 07-11-2019 8:34pm

Blade wrote: »

I must be one of the lucky ones with Eir so going by the comments. I'm with them around 14 years. Every year when my 12 month contract is up the price goes back up to 78 Euro, but I call them before hand and renegotiate it back down.

I'm currently on 45 Euro per month with free calls anytime, off peak and peak and that's for everything, mobiles, international and even international mobiles

My speeds are always solid too, I'm on an 80/20 profile:
PING ms 6 - DOWNLOAD Mbps 76.38 - UPLOAD Mbps 19.18

You are one of the lucky ones - Im leaving them since today cant wait - with them over 14-15 years to but the speed just now shows everything 10mb - I cant increase it id have to ring care which is 50 minutes waiting time and they cut you off - Digiweb today was lovely and hoping once I get the modem it will be fast and solid. We pay the 78-83 and its got out of hand now that we cant afford it, instead of them trying to keep us and bring it down it looks like they dont care you'd think that when you sign up to someone else they would get in contact with you but im not worried.

Blade · 07-11-2019 9:06pm

Oige1981 wrote: »

You are one of the lucky ones - Im leaving them since today cant wait - with them over 14-15 years to but the speed just now shows everything 10mb - I cant increase it id have to ring care which is 50 minutes waiting time and they cut you off - Digiweb today was lovely and hoping once I get the modem it will be fast and solid. We pay the 78-83 and its got out of hand now that we cant afford it, instead of them trying to keep us and bring it down it looks like they dont care you'd think that when you sign up to someone else they would get in contact with you but im not worried.

All these providers operate the same way, your deal with them is only for whatever length of time you sign up for, then the price automatically increases. This goes for your electric and gas too which I change provider for every year. But it's up to you to either renegotiate or switch provider every single time your contract ends. Eir is no different. There is no point them calling you after you've already switched provider away from them as it's then too late to try to keep you with them.

The wait times are terrible, agreed, but I just leave the speaker phone on and go about doing other things. And I don't mind as I only have to do it once a year. The only time I got cut off after a long wait was when it went past 5 O'Clock when presumably the operators were dying to go home. So call early.

Something to consider regarding your connection is that you may just have a terrible line and changing provider may not necessarily make any difference. The first thing you should do is go into your router's settings to check the statistics, the figures you're looking for are the Net Attainable rates which will tell you the max speed your line is capable of. Then look at the actual speed you're connected at. For example if your attainable is 100mbits and you're connected at 10, then it's just a case of you calling the Net support team and getting them to increase your profile. If your attainable rate is only 10, then I think it's unlikely you'll get any better from another provider as Eir still run the infrastructure.

Oige1981 · 07-11-2019 9:52pm

Blade wrote: »

All these providers operate the same way, your deal with them is only for whatever length of time you sign up for, then the price automatically increases. This goes for your electric and gas too which I change provider for every year. But it's up to you to either renegotiate or switch provider every single time your contract ends. Eir is no different. There is no point them calling you after you've already switched provider away from them as it's then too late to try to keep you with them.

The wait times are terrible, agreed, but I just leave the speaker phone on and go about doing other things. And I don't mind as I only have to do it once a year. The only time I got cut off after a long wait was when it went past 5 O'Clock when presumably the operators were dying to go home. So call early.

Something to consider regarding your connection is that you may just have a terrible line and changing provider may not necessarily make any difference. The first thing you should do is go into your router's settings to check the statistics, the figures you're looking for are the Net Attainable rates which will tell you the max speed your line is capable of. Then look at the actual speed you're connected at. For example if your attainable is 100mbits and you're connected at 10, then it's just a case of you calling the Net support team and getting them to increase your profile. If your attainable rate is only 10, then I think it's unlikely you'll get any better from another provider as Eir still run the infrastructure.

Thanks so much when it first began the service was brilliant - the box for the whole estate is literally outside my house so it should be as fast as lightening - I left it on speaker phone and rang them before to tell them its gone so slow and the wait time was 50 minutes for them to fix it - paying such a high amount they should have a dedicated line instead of waiting and waiting and waiting - the last time was only 2 months and it was 50 minutes and then the line went dead I was so annoyed. Digiweb will be interesting to see how they will compare but the price alone was enough to tempt me away.

emclau · 08-11-2019 7:51pm

Out of contract next month with Eir. Rang today about switching. Was given the option of broadband, home phone (which we don’t use), 2 mobile sims with all data/ Irish calls covered for 75pm. Told them I was going to wait until Black Friday and will probably go somewhere else.

They told me I don’t need to give 30 days notice when I am switching provider which I was surprised about.....

I called 6 times, the first 6 my dial tone didn’t register so I couldn’t type in my account number, then 3 times where the line went dead after 7 minutes, then waited 15min and got to talk to someone...

Oige1981 · 08-11-2019 9:18pm

emclau wrote: »

Out of contract next month with Eir. Rang today about switching. Was given the option of broadband, home phone (which we don’t use), 2 mobile sims with all data/ Irish calls covered for 75pm. Told them I was going to wait until Black Friday and will probably go somewhere else.

They told me I don’t need to give 30 days notice when I am switching provider which I was surprised about.....

I called 6 times, the first 6 my dial tone didn’t register so I couldn’t type in my account number, then 3 times where the line went dead after 7 minutes, then waited 15min and got to talk to someone...

I got the text today to say my modem has been dispatched from Digiweb - can’t wait to start saving money each month. Final bill from Eir came today and again €80 way too much for what we get and Digiweb half the price and hopefully will be faster also. I’ll update once Eir is gone and Digiweb is the main broadband.

johny33 · 19-11-2019 12:18pm

with regular switching, you can keep the price around €35 per month - vodafone to sky to eir to pure telecom to vodafone... I think they just re-sell the same broadband.

WarZoneBrother · 21-11-2019 12:14am

Signed up for this last week was told I get 1 years Amazon Prime see below screenshot..

Agreed to this now they tell me it's Prime Video subscription and they won't even offer me a discount I have to phone them when broadband is set up..

Vodafone said broadband not available which was weird because I had broadband with them before

Sky returned I couldn't get it

Eir told me I could get 30mb fibre optic which is strange..

BBMcQ · 21-11-2019 8:46am

Got Eir installed yesterday on the One Big Switch deal from early November.

€40 per month for 12 months with €100 account credit and €50 installation cost. Average €36. Getting 95Mbps WiFi.

I was paying €60 with Virgin BB plus €15 Eir sport rising to €30. Average €72. Virgin offered me 6 months at half price only. Was getting 238 WiFi but didn’t need it!

Tiger31 · 02-04-2020 11:28am

Can't wait for our Eir contract to finish in 2 months time.

Appalling customer support, most difficult to make phone contact with, and when you get through, you'll most likely get transferred to another department, meaning a further long wait.

To top it, I've been charged €80 for 'non return of a set top box' for which I have proof of return confirmed. So now starts another cycle of 20 minutes plus wait to speak to 'customer service'. Apparently a common issue, I'm told.

Eir.... Forty foot barge pole comes to mind. &#55357;&#56865;&#55357;&#56865;&#55357;&#56865;&#55357;&#56865;

Eir Broadband €49.99 a month for life

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