Watch Lost during service

thomasm · 18-09-2020 12:48pm #1

Looking for a bit of a steer on an issue I’m having re a watch I bought that went missing while being serviced. I bought the watch in early 2019 and it came with an offer of free first replacement battery/service when it ran out. Due to the watch type it had to go to Italy for battery replacement and resealing. This was serviced and sent back but to the store but in a shipping problem back to the store the watch has now been declared lost. The watch is no longer in stock with the manufacturer and the store through them are offering the newer model of the watch which is significantly different from what I bought and really liked originally.

I have located the watch on sale in a Jewelers in Ireland (the only one I can see in Europe) and suggested the manufacturer/shop source this from them and this gives me back what was lost. However they are unwilling to do this and say I can get something else in the store instead. I think part of the problem here is that the watch was a very good price when I bought it and significantly cheaper than anywhere online. The cost of this last remaining watch in the jewelers is twice what I paid.

Should I have an expectation that they replace like for like or am I stuck with the offer of newer model or watch of similar value to my original purchase price. Any thoughts appreciated.

david · 18-09-2020 12:57pm

That's a tough break. What is the watch? Perhaps we can crowdsource an identical one for you.

I'd say the best outcome is a full refund of purchase price and try to look at the positives. I wouldn't accept a different model you don't like for the sake of it. You got the use of a watch you love for free for 18 months and the opportunity to change it up at zero cost to you.

Fitz II · 18-09-2020 1:01pm

I have heard of this happening before. Personally I would take full refund of purchase price seems fair, what watch was it?

thomasm · 18-09-2020 7:50pm

This is the one that went missing.

https://weirandsons.ie/certina-ds-2-chrono-precidrive-watch.html

The newer model has silver buttons and silver around the bezel instead of the green.

https://www.watchshop.com/watches/mens-certina-ds-2-precidrive-chronograph-watch-c0244471705102.pdp

omeara1113 · 18-09-2020 7:54pm

Lovely watch I to like the older model over the newer one

david · 18-09-2020 8:24pm

https://www.chrono24.com/certina/certina-ps2-precidrive--id15769735.htm

Accepting offers, €630 asking?

Lorddrakul · 19-09-2020 11:28am

I would have thought that, irrespective of what you paid initially, the obligation would be to replace like for like.

I'd be fairly insistent that the purchase price is now irrelevant. Threaten them with the small claims court if they are trying to limit the options.

893bet · 19-09-2020 11:31am

Was this Keanes?

Fitz II · 19-09-2020 11:55am

Lorddrakul wrote: »

I would have thought that, irrespective of what you paid initially, the obligation would be to replace like for like.

I'd be fairly insistent that the purchase price is now irrelevant. Threaten them with the small claims court if they are trying to limit the options.

Seeing as the origional watch cannot be got new they cant do that, its not a retailers obligation to provide you with a second hand watch from another seller nor could they stand over that watch. Purchase price refund is the best that will happen, or take the new version as a replacement, the retailer would much rather that as the cost to them is half retail.

Watch Lost during service

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