Boards.ie uses cookies. By continuing to browse this site you are agreeing to our use of cookies. Click here to find out more x
Post Reply  
 
Thread Tools Search this Thread
25-05-2011, 21:49   #1
 
Join Date: Mar 2010
Posts: 1,199
Returning an unwanted item

I bought a pair of trousers today and liked them in the shop, but when I got home and put them on again I completed changed my mind. I want to return them but not because they are faulty or anything, I've just changed my mind.

Would I be likely to get a refund or just a credit note do you think? Any tips on what to say when I bring them back to increase the chances of a refund??

Thanks - having a scatty day!
Susie_Q is offline  
Advertisement
25-05-2011, 22:07   #2
 
Join Date: Jul 2009
Posts: 668
Depends on the store policy... where did you buy them?
Most shops have a full refund policy once you have your receipt and the items are in the condition they were sold to you in.
Cookie Jar is offline  
Thanks from:
25-05-2011, 22:09   #3
phasers
Registered User
 
phasers's Avatar
 
Join Date: Jun 2006
Posts: 17,295
The majority of the time the store will refund you as long as the clothes are still in perfect condition, but some shops are a bit mean. Which shop did you buy them in?
phasers is offline  
25-05-2011, 22:21   #4
spinandscribble
Registered User
 
spinandscribble's Avatar
 
Join Date: Mar 2006
Posts: 2,896
Send a message via MSN to spinandscribble
Generally the high street are ok with this, its privately owned places that you have to be careful with.
spinandscribble is offline  
Thanks from:
25-05-2011, 22:30   #5
 
Join Date: Mar 2010
Posts: 1,199
I got them in a small boutique rather than a high street chain... will this make a refund more difficult?
Susie_Q is offline  
Advertisement
25-05-2011, 22:32   #6
 
Join Date: Jul 2009
Posts: 668
Yeah generally smaller shops will only give an exchange or credit note.. If thats their policy they more than likely won't budge on it.
Cookie Jar is offline  
Thanks from:
25-05-2011, 22:58   #7
Corruptedmorals
Registered User
 
Corruptedmorals's Avatar
 
Join Date: Aug 2004
Posts: 4,047
Quote:
Originally Posted by Susie_Q View Post
I got them in a small boutique rather than a high street chain... will this make a refund more difficult?

Yep, one-off shops can't afford to absorb goodwill refunds, but they will still give credit notes. They still might offer goodwill refunds, but it's unlikely in a boutique. The receipt might say?
Corruptedmorals is offline  
26-05-2011, 12:01   #8
 
Join Date: Mar 2010
Posts: 1,199
Gah! Thanks for responses. Receipt doesn't give any info on returns. I'll give it a go tomorrow and see how I go. Worst case scenario I get a credit note and HAVE to get a fabulous dress then!
Susie_Q is offline  
Thanks from:
26-05-2011, 16:44   #9
dudara
Administrator
 
dudara's Avatar
Legally, the shop has zero obligation to do anything for you. If the trousers were faulty in some way, then they would have to do something, but it it's a simple case of "change of mind", then they are not obliged to do anything.

However, most shops are decent and many will offer a full refund, as long as the item is returned with a receipt and intact. Other shops may not refund, but might instead give store credit.

The only way to find out is to head back to the shop and ask nicely.
Worst case scenario - you're stuck with the pants.
Medium case scenario - you have store credit for something else.
Best case scenario - you get a refund.
dudara is offline  
Advertisement
26-05-2011, 18:39   #10
MangoLime
Registered User
 
Join Date: May 2011
Posts: 105
I'm fairly certain that your not legally entitled to a refund if you change your mind. However most high street chain shops WILL give you a refund as long as your have your receipt.

Not sure about small boutiques.........but there's no harm in asking. All they can say is no. Just be really nice and polite
MangoLime is offline  
Thanks from:
Post Reply

Quick Reply
Message:
Remove Text Formatting
Bold
Italic
Underline

Insert Image
Wrap [QUOTE] tags around selected text
 
Decrease Size
Increase Size
Please sign up or log in to join the discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search



Share Tweet