Helly Hansen - Any orders Processed

dhaughton99 · 27-05-2020 9:33pm

iwillhtfu wrote: »

I got that also today but just checked again there now and info displayed it's being shipped from Belgium :eek:

Same here!

rob316 · 27-05-2020 9:35pm

iwillhtfu wrote: »

I got that also today but just checked again there now and info displayed it's being shipped from Belgium :eek:

Its dhl Express its fairly quick service. I regularly get stuff with express from Shenzhen in 72 hours.

Lightscribe · 28-05-2020 11:31am

Telly wrote: »

I had to ring them this morning about exchanging my jacket for a diff size and he said they were really busy with the promotion from last week so i'd say they are filling all orders. I'm getting my exchange at the discount price. Thought they'd charge the full cause the code wasnt for us.

Can I ask what number you got through on? I'm trying the Dublin number on the website and it's telling me number is not recognised. I'm like you looking to exchange for size. Delighted to hear they'll do it at the discount price.

Thanks

blackplum123 · 28-05-2020 11:42am

Lightscribe wrote: »

Can I ask what number you got through on? I'm trying the Dublin number on the website and it's telling me number is not recognised. I'm like you looking to exchange for size. Delighted to hear they'll do it at the discount price.

Thanks

I used the UK number. Irish number was down for me too.

irish_major · 28-05-2020 12:21pm

Just got notification that my order has shipped!

Lightscribe · 28-05-2020 12:52pm

blackplum123 wrote: »

I used the UK number. Irish number was down for me too.

Got through straight away, replacement jacket is on the way and to return the one I have at a time that suits me. She did warn there's a delay due to increased demand but I'm in no rush.

Great customer service from them in fairness.

E mac · 28-05-2020 1:13pm

My jacket just arrived! It's been a bit of a rollercoaster but I'm delighted with it. I'll be shopping with H/H again.

wolfyboy555 · 28-05-2020 2:50pm

Ordered last Tuesday and money reverted back onto revolut yesterday. No sign of a dispatch email yet unfortunately.

tphase · 28-05-2020 3:35pm

wolfyboy555 wrote: »

Ordered last Tuesday and money reverted back onto revolut yesterday. No sign of a dispatch email yet unfortunately.

patience....
Pending transaction disappeared on Sunday night, email yesterday to confirm shipment dispatched, latest tracking is Departed Facility in BRUSSELS, money is still in my account

vintagecosmos · 28-05-2020 3:39pm

got the dispatch email. Anyone who missed out there is a limited time sale on Amazon on some items.

https://www.amazon.co.uk/Clothing-Helly-Hansen/s?i=clothing&bbn=83450031&rh=n%3A83450031%2Cp_4%3AHelly+Hansen%2Cp_89%3AHelly+Hansen&dc&qid=1590676633&rnid=1632651031&ref=sr_nr_p_89_1

ted1 · 28-05-2020 8:09pm

So after being returned by Revolut the transaction went through. But marked as delayed transaction

McMurphy · 28-05-2020 9:51pm

Like a load of others it seems, I ordered over 600€ (pre discount) and money deducyfrom revolut for over a week as pending.

Money made its way back to revolut yesterday morning, and a few hours later I got a shipping notification...... Then another ........ Then another.

Eindhoven - Brussels - now in DHL in Dublin.

Feel kind of guilty, but I did nothing wrong.

Gin_in_a_tin · 29-05-2020 12:05am

Put through two orders one big, one small. Same as everyone else here. Money pending for over a week and then it disappeared and the money went back into my account. Then one email yesterday and one today saying my order was dispatched and will be with me Tuesday. Still have the money.
For those of you who got the deliveries when did they take the money? It’s very strange. Will they definitely take the money? Have never had a parcel due for delivery and the money credited back to my account. It’s over €300 in total

downtheroad · 29-05-2020 8:47am

My delivery confirmation email arrived Wednesday and payment taken from my account yesterday having being reverted on Monday of this week.

ILikeBoats · 29-05-2020 8:51am

Shipment now in Dublin. I'd say there's a big pile of Helly Hansen orders sitting there!

Payment was taken from my account last night, so odd.
I wonder what would have happened if that bounced

tphase · 29-05-2020 8:59am

ILikeBoats wrote: »

Shipment now in Dublin. I'd say there's a big pile of Helly Hansen orders sitting there!

Payment was taken from my account last night, so odd.
I wonder what would have happened if that bounced

shipment in Shannon, payment also taken yesterday. Just waiting for the driver to get back to me, hopefully it's on the van for delivery today

iwillhtfu · 29-05-2020 9:59am

Same as myself today, money deducted from account and parcel out for delivery due by the end of today apparently. Happy days.

Cossax · 29-05-2020 10:13am

Just delivered there but they still haven't taken the money.

rob316 · 29-05-2020 10:16am

Just delivered, no money taken

boydkev · 29-05-2020 10:19am

My Order is out for delivery for today, transaction disappeared off account but money taken this morning on CC. Fair play to HH for processing all the orders.
Pity weather is too warm for the jacket:D

silver2020 · 29-05-2020 10:54am

Thanks to the person who posted originally. I've always liked HH stuff so i knew the sizing and fit. Find it expensive, but this deal made it superb value and I went a bit wild.
Three boxes just delivered

Almost €2k savings

rob316 · 29-05-2020 11:03am

Just opened, wrong size jacket and wrong size boots.

McMurphy · 29-05-2020 11:16am

Money taken last night after the goods arrived in Dublin.

Fairplay to HH but it's not a business model I would be willing to emulate.:D

downtheroad · 29-05-2020 11:28am

Order delivered just now. Tried on my jacket and was sweating, the heat of it!

Thanks OP, great bargain.

ILikeBoats · 29-05-2020 11:30am

silver2020 wrote: »

Almost €2k savings

Wow

Wildly Boaring · 29-05-2020 11:43am

Mine just arrived, money taken last night

tphase · 29-05-2020 11:47am

rob316 wrote: »

Just opened, wrong size jacket and wrong size boots.

they give you a pre-paid label for returns, should be easy to get them exchanged

Telly · 29-05-2020 11:52am

Lightscribe wrote: »

Can I ask what number you got through on? I'm trying the Dublin number on the website and it's telling me number is not recognised. I'm like you looking to exchange for size. Delighted to hear they'll do it at the discount price.

Thanks

01 4877039

wolfyboy555 · 29-05-2020 12:55pm

tphase wrote: »

patience....
Pending transaction disappeared on Sunday night, email yesterday to confirm shipment dispatched, latest tracking is Departed Facility in BRUSSELS, money is still in my account

Just got my shipping email!!

ILikeBoats · 29-05-2020 2:14pm

Got my delivery. All good and correct. Fair play HH and OP

godtabh · 29-05-2020 4:36pm

Order arrived and payment taken

iwillhtfu · 29-05-2020 5:03pm

silver2020 wrote: »

Almost €2k savings

This would be the kind of guy that normally ruins these bargains for everyone.

Thankfully my order arrived and fair play to HH for honouring the orders.

pajoguy · 29-05-2020 10:48pm

Yep order arrived today. Great quality and packed perfectly. Many thanks to the OP for the code. 3 hh jackets for €146....

TheKBizzle · 30-05-2020 8:36am

Yeah, I emailed them about mine after the money was unclaimed in my revolut account. I got an email then with a tracking number and the money was returned to my account and then taken 2 days later. Items arrived yesterday and are great quality. Great find OP

manor · 30-05-2020 10:41am

Delivered today, Yipee

Pepp1989 · 30-05-2020 12:42pm

Delivered. Excellent gear. Thanks op.

frash · 02-06-2020 3:22pm

I had to return a top as it was a bit smaller than expected but it's free returns (pre-paid label) and then they'll send me the top in the next size up.

Great customer service!

silver2020 · 05-06-2020 2:39pm

iwillhtfu wrote: »

This would be the kind of guy that normally ruins these bargains for everyone.

Thankfully my order arrived and fair play to HH for honouring the orders.

I make no apology whatsoever and had no doubt that they would honor all orders as it was not an error code or mistaken price and neither was it some independent retailer that would be losing money. They also know codes like this will be shared, though usually its friends and family.

Basically at 60% off, they were giving slightly better than standard wholesale prices and were still making a profit. (I used to be in textile trade, so know the margins) They also do about $500m turnover, so a few orders from some Irish guys will not be making a dent in their business

I ordered 14 items for myself and herself, (2 jackets had a rrp of over 1k) so not excessive in any way.

jonnyatomic · 06-06-2020 1:27pm

silver2020 wrote: »

I make no apology whatsoever and had no doubt that they would honor all orders as it was not an error code or mistaken price and neither was it some independent retailer that would be losing money. They also know codes like this will be shared, though usually its friends and family.

Basically at 60% off, they were giving slightly better than standard wholesale prices and were still making a profit. (I used to be in textile trade, so know the margins) They also do about $500m turnover, so a few orders from some Irish guys will not be making a dent in their business

I ordered 14 items for myself and herself, (2 jackets had a rrp of over 1k) so not excessive in any way.

I agree completely, I ordered €500 worth of gear, I wasn't trying to ruin it for anyone, I wasn't thinking this was a mistake and it'd hardly go through at the time, I didn't even get the code through boards, someone text me. Away from that, Helly Hanson have excellent customer support, had to return a pair of runners and it was so easy, they have new ones shipped already..

ILikeBoats · 06-06-2020 1:55pm

I got an email from them asking to review the products I bought. I did one for each item I bought, just very quick multiple choice review. They gave me a 15% off code for each review. Goes up to 20% if you share on social media.

Great stuff from HH

tphase · 06-06-2020 7:50pm

ILikeBoats wrote: »

They gave me a 15% off code for each review. Goes up to 20% if you share on social media.

unfortunately it doesn't work on stuff that's already discounted which is fair enough but it's not made clear in the email

"Write a review and get 15% off on your next purchase.
For 20% off please write and share your review!"

HeidiHeidi · 08-06-2020 1:59pm

I got a pair of boots with this offer, but had to return them..... posted them 2 weeks ago.... since then, no acknowledgement of receipt, and no refund.

I've emailed, no reply.
I've tweeted and DM'd, no response.
Their Irish phone line seems to have been disabled.
I can't get FB messenger to work.

I appreciate there may be delays at the moment, no problem at all with that - but the fact that the items are gone and there's complete radio silence is a bit worrying.

I'm very surprised tbh, I'd have expected much better customer service from them - which is making me even more worried!

Anyone have any suggestions as to what else I could try?

silver2020 · 08-06-2020 2:32pm

HeidiHeidi wrote: »

I got a pair of boots with this offer, but had to return them..... posted them 2 weeks ago.... since then, no acknowledgement of receipt, and no refund.

I've emailed, no reply.
I've tweeted and DM'd, no response.
Their Irish phone line seems to have been disabled.
I can't get FB messenger to work.

I appreciate there may be delays at the moment, no problem at all with that - but the fact that the items are gone and there's complete radio silence is a bit worrying.

I'm very surprised tbh, I'd have expected much better customer service from them - which is making me even more worried!

Anyone have any suggestions as to what else I could try?

Their parent company had a turnover of $14.3 BILLION last year and profits of $329 Million. So i think its fairly safe.

I would suspect that the delivery of your package took over a week due to current delays around Europe and with many companies operating on shoestring staff, email may not be answered.

Here's the uk number 00 44 115 896 2388

Sam Hain · 12-06-2020 11:40am

silver2020 wrote: »

I make no apology whatsoever and had no doubt that they would honor all orders as it was not an error code or mistaken price and neither was it some independent retailer that would be losing money. They also know codes like this will be shared, though usually its friends and family.

Basically at 60% off, they were giving slightly better than standard wholesale prices and were still making a profit. (I used to be in textile trade, so know the margins) They also do about $500m turnover, so a few orders from some Irish guys will not be making a dent in their business

I ordered 14 items for myself and herself, (2 jackets had a rrp of over 1k) so not excessive in any way.

She's so lucky to have such a benevolent partner.

dennispenn · 13-06-2020 2:12am

HeidiHeidi wrote: »

I got a pair of boots with this offer, but had to return them..... posted them 2 weeks ago.... since then, no acknowledgement of receipt, and no refund.

I've emailed, no reply.
I've tweeted and DM'd, no response.
Their Irish phone line seems to have been disabled.
I can't get FB messenger to work.

I appreciate there may be delays at the moment, no problem at all with that - but the fact that the items are gone and there's complete radio silence is a bit worrying.

I'm very surprised tbh, I'd have expected much better customer service from them - which is making me even more worried!

Anyone have any suggestions as to what else I could try?

ive returned hiking shoes.(wrong size) i filled out the reason why before returning them. ive since received the new size up. very quick turnaround.

SNNUS · 21-06-2020 10:10am

HeidiHeidi wrote: »

I got a pair of boots with this offer, but had to return them..... posted them 2 weeks ago.... since then, no acknowledgement of receipt, and no refund.

I've emailed, no reply.
I've tweeted and DM'd, no response.
Their Irish phone line seems to have been disabled.
I can't get FB messenger to work.

I appreciate there may be delays at the moment, no problem at all with that - but the fact that the items are gone and there's complete radio silence is a bit worrying.

I'm very surprised tbh, I'd have expected much better customer service from them - which is making me even more worried!

Anyone have any suggestions as to what else I could try?

I have had the same experience, ordered 2 items, were too large so returned about 4 weeks ago, would have preferred to go a size down but out of stock. No acknowledgement of return or refund and hard to get in contact with.

frash · 22-06-2020 7:57am

Similar here.

I returned 3 items
1 for exchange & 2 for refund

The exchange was processed pretty quickly but I'm still waiting on the refund!

Have emailed twice & have had no luck with the phone.

frash · 22-06-2020 9:19am

Just got them on the phone right now if anyone has been trying to get them

Refund gone through now (he blamed the warehouse not scanning them)

HeidiHeidi · 22-06-2020 10:55am

I should have updated my earlier post!

After that, I eventually got a reply to my tweet, then the refund went through, then about five days later I got a reply to my email (which had been the first communiction attempt).

Clearly their systems are all massively slowed down at the moment.

Anyway, happy ending (which is what I would have expected from them, the complete inability to get in contact about it was what concerned me).

ILikeBoats · 26-06-2020 12:26pm

I bought a few more bits using the 15% code given for a simple review.

I have 3 more of them if anyone wants one. They can't be used together (tried that!)

Helly Hansen - Any orders Processed

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