Helly Hansen - Any orders Processed

JustMac · 21-05-2020 7:43pm #1

There was a recent thread on here with a discount code for Helly Hansen but it was removed as it wasn't for the general public. Just wondering if anyone has had their orders processed? I got an order in but it has remained in a 'processing' state ever since. The amount appears in my online banking as a 'pending transaction' but hasn't changed either. Anybody else see any progress towards getting their order?

Irishweather2 · 21-05-2020 7:47pm

JustMac wrote: »

There was a recent thread on here with a discount code for Helly Hansen but it was removed as it wasn't for the general public. Just wondering if anyone has had their orders processed? I got an order in but it has remained in a 'processing' state ever since. The amount appears in my online banking as a 'pending transaction' but hasn't changed either. Anybody else see any progress towards getting their order?

Sent an email the day after I ordered because I stupidly picked the wrong size and was hoping to change before it shipped, but anyway I got an email yesterday to say order was shipped but still no reply from customer service and payment is still in pending..

JustMac · 21-05-2020 9:29pm

Irishweather2 wrote: »

Sent an email the day after I ordered because I stupidly picked the wrong size and was hoping to change before it shipped, but anyway I got an email yesterday to say order was shipped but still no reply from customer service and payment is still in pending..

That's encouraging to hear. It looks like I ordered about 8 hours after you. Hopefully mine will go through too.

blackplum123 · 21-05-2020 9:39pm

I ordered on the first evening of offer. confirmation of order received.
Payment still pending and fingers crossed...

afatbollix · 21-05-2020 9:40pm

Mine is being delivered tomorrow.

vintagecosmos · 22-05-2020 3:06am

I havent heard back from them. Ordered that afternoon. Also picked a wrong size and opened a support ticket but still nothing...

afatbollix · 22-05-2020 11:08am

afatbollix wrote: »

Mine is being delivered tomorrow.

Just to say it just arrived via DHL.

Great coat looks like it would keep the Irish sea out let alone a bit of drizzle.

ILikeBoats · 22-05-2020 11:10am

I placed 2 orders. A big one and a single item (I found after the first order).

The single item was shipped and I got an email say it'll be delivered today.

The bigger order hasn't been shipped yet.

billcullen1 · 22-05-2020 11:21am

I ordered but was cancelled, was hoping if any one had another code could order again with a discount tks!

irish_major · 22-05-2020 12:31pm

ILikeBoats wrote: »

I placed 2 orders. A big one and a single item (I found after the first order).

The single item was shipped and I got an email say it'll be delivered today.

The bigger order hasn't been shipped yet.

In the same boat & the larger order has actually reverted to my debit card so I'm assuming it's been cancelled

Vinnie222 · 22-05-2020 12:32pm

My jackets arrived today.

blackplum123 · 22-05-2020 12:34pm

Vinnie222 wrote: »

My jackets arrived today.

Nice one ðŸ‘

This is it · 22-05-2020 12:35pm

My stuff is out for delivery today.

Pepp1989 · 22-05-2020 1:11pm

My payment is still pending and received nothing bar the order confirmation. Looking unlikely at this stage.

Royale with Cheese · 22-05-2020 1:12pm

Made 3 separate orders, two were delivered today but the very first one hasn't shipped yet and transaction is still pending.

The two that were delivered were single items, the one I've heard nothing about contained two items. Might be the key here.

ILikeBoats · 22-05-2020 1:13pm

ILikeBoats wrote: »

I placed 2 orders. A big one and a single item (I found after the first order).

The single item was shipped and I got an email say it'll be delivered today.

The bigger order hasn't been shipped yet.

Just got the small order.

SteM · 22-05-2020 1:14pm

3 orders, all delivered today.

ILikeBoats · 22-05-2020 1:18pm

Royale with Cheese wrote: »

Made 3 separate orders, two were delivered today but the very first one hasn't shipped yet and transaction is still pending.

I've just noticed my larger order transaction is still pending. Doesn't fill me with hope

JustMac · 22-05-2020 1:47pm

Hope fading. My only order had 5 items in it so it looks like it's mainly single order items that are being completed. Not as hopeful that mine will be fulfilled. Was hoping to get €380 worth of gear for €152.

This is it · 22-05-2020 2:18pm

I emailed a question and they apologised for the delay in response and mentioned the promotional code and how busy they were, no indication that they weren't fulfilling orders. Mine were two separate ones, 1 item in each.

dmn22 · 22-05-2020 2:43pm

Made 2 separate orders. One with 3 items the night the offer was posted here. The second with one item the morning after (after the code was removed from here).

The second order arrived today. The first one is still pending.

pajoguy · 22-05-2020 2:44pm

Payment still pending on my account and only the Order Receipt from them in an email. I only set up the HH account after the order went through so its not on my HH account. I ordered 3 items.

toonarmy1 · 22-05-2020 3:35pm

ordered one jacket and arrived today via DHL

tphase · 22-05-2020 4:25pm

put an order in on Monday, showing up as a transaction in progress so hopefully it will go through

tphase · 22-05-2020 4:30pm

billcullen1 wrote: »

I ordered but was cancelled, was hoping if any one had another code could order again with a discount tks!

those codes are for those with pro store accounts and for personal use only, not supposed to be made public
https://www.hellyhansen.com/prostore/

This is it · 22-05-2020 5:15pm

Both items delivered today

JustMac · 22-05-2020 5:48pm

billcullen1 wrote: »

I ordered but was cancelled, was hoping if any one had another code could order again with a discount tks!

Strange only one order cancelled so far. Would have expected more to be cancelled at this stage if that was what they
are going to do.

blackplum123 · 22-05-2020 9:38pm

Just had my money refunded now . Pity

snowcat · 22-05-2020 9:45pm

afatbollix wrote: »

Just to say it just arrived via DHL.

Great coat looks like it would keep the Irish sea out let alone a bit of drizzle.

I am the only one that thinks people who wear those HH jackets are complete knobs. I would like to be a sailor but in reality i go out in a rainshower in Ireland. This overbranding by companies is tiresome. HH is the new Superdry. Already out of fashion.

glanman · 22-05-2020 11:21pm

How are people tracking orders? Have an email and order number but can't see where to track. Money pending still from my account

colm_mcm · 22-05-2020 11:22pm

Received mine today.

This is it · 22-05-2020 11:25pm

glanman wrote: »

How are people tracking orders? Have an email and order number but can't see where to track. Money pending still from my account

Got DHL email and text with estimated delivery Monday 25th and then another text today saying they were out for delivery. I'd say if you were getting them you'd have a DHL email by now

tnegun · 22-05-2020 11:25pm

Same here picked up a jacket for the young lad and it arrived this am.

sydthebeat · 22-05-2020 11:26pm

Got my order today.

Delighted, high quality rain jacket

Royale with Cheese · 23-05-2020 12:57am

The pending transaction for my third order has fallen off my credit card. Looks like any order with more than one item was rejected.

tphase · 23-05-2020 7:50am

Royale with Cheese wrote: »

The pending transaction for my third order has fallen off my credit card. Looks like any order with more than one item was rejected.

still pending on mine but it's 2 items

Ricey3509 · 23-05-2020 8:19am

Yeah - no movement on mine, I had an order in for 3 items.

BTW did people get order cancellation emails or did the transaction just not go through on your cards?

SNNUS · 23-05-2020 8:38am

My payment is gone from pending and dissapeared

blackplum123 · 23-05-2020 8:52am

SNNUS wrote: »

My payment is gone from pending and dissapeared

Mine too .

youcancallmeal · 23-05-2020 9:16am

Has anyone ordered 2 or more items and had them delivered/dispatched? I ordered 2 items and still pending

Darc19 · 23-05-2020 9:26am

tphase wrote: »

those codes are for those with pro store accounts and for personal use only, not supposed to be made public
https://www.hellyhansen.com/prostore/

And the qualifying criteria to be a member?

Healthcare worker
First responser
Anyone who has any leadership role in any outdoor pursuit even a local group.
Any firefighters
Any law enforcement officer
Any outdoor sports person. Pro or amateur

And many other.

Basically it would be difficult not to be a member.

Ishmael · 23-05-2020 10:06am

Had an order in for 4 items. The transaction seems to have disappeared. No cancellation email or other notification.

Soulsun · 23-05-2020 10:14am

Order received this morning.

Hespy · 23-05-2020 10:17am

Ishmael wrote: »

Had an order in for 4 items. The transaction seems to have disappeared. No cancellation email or other notification.

Exactly the same for me. Was checking every day. My bank balance suddenly shot up this morning. When i checked, there was no sign of the transaction anywhere. They probably waited until Saturday, so their support offices would be closed, hoping that by Monday people would have just forgotten.

Rowley Birkin QC · 23-05-2020 10:17am

I rang them yesterday and the customer service person said they planned to have all orders to Ireland shipped next week. No mention of cancellations and transaction is still showing on my Revolut app.

Not all that bothered about the 60% off stuff but I bought a jacket that was in their regular sale that I hope arrives.

Ricey3509 · 23-05-2020 11:23am

I've sent them an email asking when I can expect my order to be delivered, lets see what they reply.

This is it · 23-05-2020 11:25am

Hespy wrote: »

Exactly the same for me. Was checking every day. My bank balance suddenly shot up this morning. When i checked, there was no sign of the transaction anywhere. They probably waited until Saturday, so their support offices would be closed, hoping that by Monday people would have just forgotten.

Most likely the money was held and reverted after x amount of days by your bank because it wasn't taken by the supplier. Has anyone with a cancelled order tried their customer service? Strange they let single times through but not multiple items on single orders

Prunty · 23-05-2020 11:26am

My two orders arrived yesterday, pair of boots and a pair of pants. Great bargain

Hespy · 23-05-2020 12:15pm

This is it wrote: »

Most likely the money was held and reverted after x amount of days by your bank because it wasn't taken by the supplier. Has anyone with a cancelled order tried their customer service? Strange they let single times through but not multiple items on single orders

Good point. I'll contact them, see if they will put the order though again.

sekelly11 · 23-05-2020 3:48pm

Prunty wrote: »

My two orders arrived yesterday, pair of boots and a pair of pants. Great bargain

Do you mind me asking what day did you order?

I ordered on Monday and it still says "processing" on my account page. Not hopeful now as the pending amount on my bank account has disappeared.

JustMac · 23-05-2020 4:43pm

sekelly11 wrote: »

Do you mind me asking what day did you order?

I ordered on Monday and it still says "processing" on my account page. Not hopeful now as the pending amount on my bank account has disappeared.

Snap. Ordered on Monday early afternoon, still says processing but the pending amount on my bank account has disappeared. I thought on Tuesday that I saw the full amount taken from my bank account but then later became just a pending amount and now has disappeared completely. Last hope is that they were swamped with orders and processed the easier single item orders first but unlikely I suppose.

Helly Hansen - Any orders Processed

Comments