Item 'missing'

Seanachai · 10-12-2019 10:22am #1

Has anybody ever had an order go 'missing' when ordering from Amazon.co.uk? I ordered a hard to find pair of Sennheiser headphones and after some back and forth between them and Parcel Motel they determined that they went missing. It makes me wary about ordering from them again.

nava · 10-12-2019 6:46pm

Seanachai wrote: »

Has anybody ever had an order go 'missing' when ordering from Amazon.co.uk? I ordered a hard to find pair of Sennheiser headphones and after some back and forth between them and Parcel Motel they determined that they went missing. It makes me wary about ordering from them again.

You don't specify, I assume the parcel was delivered to Parcel Motel depot but it went missing after that? I do ordered from Amazon all the time directly to my home address, I say 1 % might go missing.

banie01 · 10-12-2019 6:51pm

Missing from where?
If Amazon shipped and it was actually delivered to Parcel Motel, its being lost isn't an Amazon issue.

If it wasn't delivered to Parcel Motel, then Amazon will replace it.
Where does the last location scan on the tracking show as?

NewbridgeIR · 10-12-2019 7:11pm

If sold by a third party seller on Amazon, then they may not have put the PMID on the package. Has happened to me a few times on both Amazon and Ebay - now I always send a separate message to the seller "Just confirming postal address - it's _________________"

Seanachai · 11-12-2019 12:27pm

nava wrote: »

You don't specify, I assume the parcel was delivered to Parcel Motel depot but it went missing after that? I do ordered from Amazon all the time directly to my home address, I say 1 % might go missing.

Parcel Motel didn't receive it, Amazon CS confirmed that it arrived at their Amazon Flex depot in Carrickfergus and then went missing. They said they're going to investigate it and it won't happen again etc etc.

Seanachai · 11-12-2019 12:31pm

banie01 wrote: »

Missing from where?
If Amazon shipped and it was actually delivered to Parcel Motel, its being lost isn't an Amazon issue.

If it wasn't delivered to Parcel Motel, then Amazon will replace it.
Where does the last location scan on the tracking show as?

Carrickfergus, Amazon Flex depot, then 'delayed in transit'

Rc4172f

https://ibb.co/Rc4172f

stronglikebull · 11-12-2019 3:36pm

Amazon are very good to refund or replace missing items. I had a parcel delivered last week tom y An Post delivery box, and it had burst open and one of the items inside was missing. I took a picture of it and all, ready to send, but they just refunded me the cost immediately once I contacted them on chat, plus gave an additional £5 gift voucher for the inconvenience. Granted the items was only £9, but they didn't even ask for the picture of the package.

banie01 · 11-12-2019 3:37pm

Seanachai wrote: »

Carrickfergus, Amazon Flex depot, then 'delayed in transit'

https://ibb.co/Rc4172f

In that case, without a delivery record Amazon will replace or refund in my experience.

Seanachai · 11-12-2019 4:11pm

banie01 wrote: »

In that case, without a delivery record Amazon will replace or refund in my experience.

I got a refund, it's the fact that these headphones are hard to find that annoyed me. It also makes me suspicious about deliveries getting nicked.

Cabaal · 11-12-2019 4:55pm

Ordering off Amazon since 1999 and only had one item get losed in transit over the years and that was last year, can't say its a problem

Discodog · 14-12-2019 4:08pm

I have received several packages, from Amazon, where it was possible to remove the item without breaking any seals.

fman · 16-12-2019 1:56pm

Warning, as much a vent as anything but a heads up too.
Had a new one today waiting for an Amazon delivery from "i-parcel". A very kind and helpful lady from 1 or 2 estates over drove it to my house after it had been left on her doorstep. No problem with the label, it was all very clear.
Would love to see how that finally updates on tracking. Seems impossible to give any kind of feedback to Amazon on this.

Seanachai · 16-12-2019 3:51pm

Discodog wrote: »

I have received several packages, from Amazon, where it was possible to remove the item without breaking any seals.

I've lost things like tools myself while working, I find it hard to believe how a shoebox size package could go missing though.

NewbridgeIR · 16-12-2019 9:01pm

fman wrote: »

Warning, as much a vent as anything but a heads up too.
Had a new one today waiting for an Amazon delivery from "i-parcel". A very kind and helpful lady from 1 or 2 estates over drove it to my house after it had been left on her doorstep. No problem with the label, it was all very clear.
Would love to see how that finally updates on tracking. Seems impossible to give any kind of feedback to Amazon on this.

iParcel delivered an Amazon UK package to me last Friday, four days late with half the stuff (CDs + BDs) having cracked / smashed cases. Looks like it was thrown around quite a bit. Amazon refunded for the items in question - I told them they should ditch i-Parcel and stick to An Post.

L1011 · 16-12-2019 9:59pm

iParcel = Fastway = Incompetent.

Since I got a refund for something damaged by them I haven't had anything sent by them; but I've massively reduced my Amazon usage alos.

ED E · 16-12-2019 11:26pm

Prime = nearly always ExpressPost by An Post. Dodge FastF@ckers altogether.

slave1 · 19-12-2019 2:29pm

I-parcel are a disaster, drivers only want to make deliveries when their van is crammed full, damaged and lost items aplenty.

With my Prime it appears to be virtually all An Post with a bit of UPS the odd time?
An Post is great as they try and deliver in the morning and then late afternoon/tea time before they will try again the following morning and eventually leave a not for collection at sorting centre. This is the "Prism" agreement with Amz

I had a lost package for the first time in years last week (An Post), they ordered a replacement Friday and we got it Tuesday.

Item 'missing'

Comments