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Amazon wtf??

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  • 10-12-2019 9:44pm
    #1
    amacca
    Registered Users Posts: 6,781 ✭✭✭


    Dont suppose anyone could tell me why the amazon.co.uk site has no problem shipping me dewalt power tools with batteries etc but objects to sending me a bare unit (tool with no battery) as part of the same order

    Tool is not from a third party, is in stock and their delivery terms and conditions etc which was supposed to explain why they can't ship the product to me does absolutely jack **** to clarify ...in fact it seems to clearly state that they have no problem shipping diy/power tools etc to the republic

    their seemingly random objections to shipping products is really becoming a PIA at this stage....a couple of months ago they were objecting to sending me a kindle offs (until they mysteriously weren't)


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    #2
    muffler
    Registered Users Posts: 45,855 ✭✭✭✭muffler


    Have you asked Amazon?


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    #3
    Tefral
    Registered Users Posts: 4,318 ✭✭✭Tefral


    I get around this by using parcel motel or addresspal


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    #4
    jarvis
    Registered Users Posts: 1,497 ✭✭✭jarvis


    Use parcel motel, address Pal or buy in a local shop. I wouldn’t be spending time trying to figure it out.


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    #5
    amacca
    Registered Users Posts: 6,781 ✭✭✭amacca


    muffler wrote: »
    Have you asked Amazon?

    Yes, actually, pissed off enough to brave the call centre version of road rage (in fairness it was prompt and they were polite if a little hard to get your point across to)...

    anyway just off the phone with them, the first two people had no idea why it was happening and just kept quoting the completely unhelpful rules stating it was the battery causing the problem

    they seemed impervious to conflicting information that

    a) amazon were willing to sell me other tools with batteries + batteries on their own

    and

    b) the item it was objecting to was a bare unit with no battery



    after an uphill struggle of repeating this information a couple of times and letting it sink in the second person grudgingly conceded that their explanatory link explained absolutely nothing in this case at which point I got to speak to a manager (thank god at least they don't hang up when something doesn't match the script ...I'm looking at you almost every other outsourced customer service dept I've dealt with)

    The manager actually gave me one of the two explanations I had anticipated given their delivery terms and conditions

    I had thought either

    A) a complete mislabelling or misclassification of the product...some database **** up

    or

    B) its coming from a different location to the other more likely to not be delivered equipment and theres some sort of logistics issue


    Manager came up with B but said theres a good chance they can rectify the issue and I will be notified after he sends a request if they can ship the product from the other location

    I'm still not sure its actually just A or some version of A and he's buying himself a bit of time to get someone to fix the problem but I will update for the hell of it



    Its just a bit of pain its so hard to give them money, you'd think they'd be mad to get it and not make it an uphill struggle.


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    #6
    amacca
    Registered Users Posts: 6,781 ✭✭✭amacca


    jarvis wrote: »
    Use parcel motel, address Pal or buy in a local shop. I wouldn’t be spending time trying to figure it out.

    Ur probably correct, just don't want to spend ages signing up again + thats an extra cost, Id nearly as well buying some of the stuff of another site as the costs add up + I have prime, its meant to be free delivery, It sticks in my craw to pay for delivery after all...call me strange


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    #7
    muffler
    Registered Users Posts: 45,855 ✭✭✭✭muffler


    amacca wrote: »
    Ur probably correct, just don't want to spend ages signing up again + thats an extra cost, Id nearly as well buying some of the stuff of another site as the costs add up + I have prime, its meant to be free delivery, It sticks in my craw to pay for delivery after all...call me strange
    Have you any friends or relations in NI that you could use their address for delivery? Or even if you were planning a shopping trip there you could avail of delivery to a post office there.


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    #8
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    Probably a mistake in their database. The one with the battery is probably the one that should not be shipped, although if you did order it I doubt there would be a problem.


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    #9
    amacca
    Registered Users Posts: 6,781 ✭✭✭amacca


    muffler wrote: »
    Have you any friends or relations in NI that you could use their address for delivery? Or even if you were planning a shopping trip there you could avail of delivery to a post office there.

    No...I have no friends in the north....or enemies:D...hopefully


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    #10
    fryup
    Registered Users Posts: 18,069 ✭✭✭✭fryup


    whats the story about batteries anyway?

    are they seen as a hazard on a flight cargo?


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    #11
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,847 Mod ✭✭✭✭whiterebel


    fryup wrote: »
    whats the story about batteries anyway?

    are they seen as a hazard on a flight cargo?

    Yes, they are a hazard.


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    #12
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    fryup wrote: »
    whats the story about batteries anyway?

    are they seen as a hazard on a flight cargo?

    Yes lithium ion batteries can catch fire if damaged. There are special guidelines on how they should be packed and not all shipping companies will send them.


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