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Problems with purchase of Koleos

2»

Comments

  • #52
    TenBeers
    Registered Users Posts: 28 ✭TenBeers


    banie01 wrote: »
    Sorry, I might have missed it.
    Did you ask for help or advice in the OP?

    Try reading the first line.
    Feedback appreciated usually indicates helpful comments are welcome, sometimes even negative comments can be helpful.


  • #53
    i57dwun4yb1pt8
    Closed Accounts Posts: 2,655 ✭✭✭i57dwun4yb1pt8


    emails with forums links , instagram, face book and twitter are usually good ways to get a foccussed attention , just saying like .


  • #54
    TenBeers
    Registered Users Posts: 28 ✭TenBeers


    Alana Enough Cheddar wrote: »
    emails with forums links , instagram, face book and twitter are usually good ways to get a foccussed attention , just saying like .


    Are you signing off as Grumpbag or calling me a Grumpbag? 😜😜

    If i am being a bit grumpy about this, i think I have every justification in being so.
    Apart from all the warranty work and being out of pocket each time it happens and all the extra km's put up without compensation, to top it all off is the disgusting and disgraceful way the csr was dropped back to me.


  • #55
    Henry Ford III
    Moderators, Business & Finance Moderators Posts: 17,757 Mod ✭✭✭✭Henry Ford III


    FrankC21 wrote: »

    I do about 500km per week commuting and every second early sunday morning i blast the fluence upt to 120-160km/hr for 40mins on the motorway that's about 4-5k rpm and that is not me trolling.

    Why not do 4-5k rpm in a lower gear and avoid the risk of getting caught speeding?


  • #56
    statto25
    Registered Users, Registered Users 2 Posts: 3,862 ✭✭✭statto25


    TenBeers wrote: »
    Are you signing off as Grumpbag or calling me a Grumpbag? 😜😜

    If i am being a bit grumpy about this, i think I have every justification in being so.
    Apart from all the warranty work and being out of pocket each time it happens and all the extra km's put up without compensation, to top it all off is the disgusting and disgraceful way the csr was dropped back to me.


    Look I know the dealer in question and I'm not surprised being honest. Its not ideal but if you can at all try another main dealer. 1 trip with the car may be more inconvenience but it may resolve the issue and you can bring your business further afield in future.


  • #57
    fryup
    Registered Users, Registered Users 2 Posts: 18,067 ✭✭✭✭fryup


    TenBeers wrote: »
    Cant post vid or other pics as too large

    here download and use this to make pic's smaller (its easy to use)

    back to topic: no way would i accept that, seems to me they did it out of spite...did you have a heated argument with them in the past? or something?


  • #58
    FrankC21
    Registered Users, Registered Users 2 Posts: 808 ✭✭✭FrankC21


    Henry Ford III wrote: »
    Why not do 4-5k rpm in a lower gear and avoid the risk of getting caught speeding?

    4th or 5th? Lower gear for 40 mins? Ill try it.


  • #59
    Henry Ford III
    Moderators, Business & Finance Moderators Posts: 17,757 Mod ✭✭✭✭Henry Ford III


    FrankC21 wrote: »
    4th or 5th? Lower gear for 40 mins? Ill try it.

    Try 4th


  • #60
    TenBeers
    Registered Users Posts: 28 ✭TenBeers


    Henry Ford III wrote: »
    Why not do 4-5k rpm in a lower gear and avoid the risk of getting caught speeding?

    This was one of the "tricks" the dealership asked me to carry out when the lights came back on shortly after leaving their garage after just getting them to fix it again.

    It worked. Then coupe of days later the same lights all on again.


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  • #61
    TenBeers
    Registered Users Posts: 28 ✭TenBeers


    Alana Enough Cheddar wrote: »
    emails with forums links ,instagram, face book and twitter are usually good ways to get a foccussed attention , just saying like .

    I called Renault (un)customer service yesterday. Even though they said they had closed the case because the dealership had offered to clean the car, I still wanted it escalated to a higher level. They agreed and said it would take up to 48-72 working hours to respond

    I don't believe it will be a positive response going on past experience and if this is the case I will take it to the next level on social media. I am not on these platforms but I know many people who are and that are equally disgusted at the way I have been treated and the lack of decent customer service.


  • #62
    TenBeers
    Registered Users Posts: 28 ✭TenBeers


    fryup wrote: »
    here download and use this to make pic's smaller (its easy to use)

    back to topic: no way would i accept that, seems to me they did it out of spite...did you have a heated argument with them in the past? or something?

    It was definitely done out of spite. I am quite sure of this.
    They had the car for quite a long time as I did not want to take the car back without some assurances that this would not happen again. I am still waiting for this.

    I always told them that I had no issue with the dealership and that I blamed Renault for the issues with the car. Looking back, I couldn't have been more wrong. They were both as bad as each other.


  • #63
    Casati
    Registered Users, Registered Users 2 Posts: 3,043 ✭✭✭Casati


    I think the OP is allowed a rant as the dealer experience has been horrible and the distributor is doing nothing. The amount of driving they have have done in your car is not acceptable too, nor is leaving it back such bad condition. You are out of pocket and time getting it cleaned by them too so that’s not really a big benefit.

    These cars have ad blue which really reduced the number of regenerations and with your driving not being short trips I doubt it’s DPF related at all, but the dealer should really be able to get a fix either way. It’s a pity your so far from another dealer - I had a Renault up to five years ago and got great service between main dealers in Westmeath, Swords and Kerry

    I would not hesitate stating all over social media the issues you are having - one of the most effective ways is to comment on Facebook or Twitter advertising posts by Renault asking if they threat all customers the same way as you etc.


  • #64
    TenBeers
    Registered Users Posts: 28 ✭TenBeers


    Casati wrote: »
    I think the OP is allowed a rant as the dealer experience has been horrible and the distributor is doing nothing. The amount of driving they have have done in your car is not acceptable too, nor is leaving it back such bad condition. You are out of pocket and time getting it cleaned by them too so that’s not really a big benefit.

    These cars have ad blue which really reduced the number of regenerations and with your driving not being short trips I doubt it’s DPF related at all, but the dealer should really be able to get a fix either way. It’s a pity your so far from another dealer - I had a Renault up to five years ago and got great service between main dealers in Westmeath, Swords and Kerry

    I would not hesitate stating all over social media the issues you are having - one of the most effective ways is to comment on Facebook or Twitter advertising posts by Renault asking if they threat all customers the same way as you etc.


    Obviously I agree :-D

    Here is an example of good customer service I had recently:

    Bought an internet radio (€60) for elderly parent so they can listen to few radio stations that play the music they like. It was a German company.
    Radio didn't work and returned it at no cost to myself.
    Few weeks later still nothing from retailer so contact them on live-chat.
    They offer full refund and as way of apology give €20 voucher as well.
    Go on their website and purchase 2 internet radios for €80 after using the voucher. All delivered last few days and all working perfectly. Everybody HAPPY.
    Hopefully there is no problem advertising the shop: https://www.hifi-tower.ie/

    Then there is Renault and their dealership in Mayo (I presume I cant name them) who treat customers like dog sh1t even after spending tens of thousands on their cars.


  • #65
    Dirty Nails
    Registered Users, Registered Users 2 Posts: 479 ✭✭Dirty Nails


    TenBeers wrote: »

    Then there is Renault and their dealership in Mayo (I presume I cant name them)


    Don't know why tip-toeing around that one. You've already named them,there being only one Renault dealer in county Mayo :)


  • #66
    TenBeers
    Registered Users Posts: 28 ✭TenBeers


    Dirty Nails wrote: »
    Don't know why tip-toeing around that one. You've already named them,there being only one Renault dealer in county Mayo :)

    😜😜


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  • #67
    Odyssey 2005
    Registered Users, Registered Users 2 Posts: 21,065 ✭✭✭✭Odyssey 2005


    OP what happened about the Interest rate discrepancy, there's a big difference between 9.4% and 4.9% .


  • #68
    TenBeers
    Registered Users Posts: 28 ✭TenBeers


    Odyssey 2005 wrote: »
    OP what happened about the Interest rate discrepancy, there's a big difference between 9.4% and 4.9% .

    It was changed back to the agreed 4.9% before the first payment.
    Both dealer and Renault bank blamed each other for the discrepancy.
    Still don't know who tried to fiddle me out of the extra interest.


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