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new laptop issues

  • 28-06-2020 11:18am
    #1
    mumof2
    Registered Users, Registered Users 2 Posts: 1,368 ✭✭✭


    Can anyone tell me - am I being fobbed off?

    I have a relatively new laptop (Oct 2019) HP Pavilion AMD Ryzen 5.

    It was a display model I bought as it was the last one and I was happy to get a discount.

    The first issue I had was initially a simple one to solve - the retailers login details were still on the laptop meaning all the folders had the retailers path name and not mine.

    That was fixed by doing a factory reset.

    Next issue I noticed which is ongoing is the Radeon software updates will not install saying "windows cannot find Bin64/InstallManagerAPP.exe". All very strange.

    The bigger main issue is that the laptop powers off itself and I get an error code (blue screen) STOP CODE; KERNEL_SECURITY_CHECK_FAILURE.

    Does anyone know if this will be solved by taking it back to the retailers who are offering to completely replace the OS installation on the laptop?

    Or do I need to get anything else checked?

    Thanks for reading this far!


Comments

  • #2
    smuggler.ie
    Registered Users, Registered Users 2 Posts: 4,197 ✭✭✭smuggler.ie


    mumof2 wrote: »
    Can anyone tell me - am I being fobbed off?

    I have a relatively new laptop (Oct 2019) HP Pavilion AMD Ryzen 5.

    It was a display model I bought as it was the last one and I was happy to get a discount.

    The first issue I had was initially a simple one to solve - the retailers login details were still on the laptop meaning all the folders had the retailers path name and not mine.

    That was fixed by doing a factory reset.

    Next issue I noticed which is ongoing is the Radeon software updates will not install saying "windows cannot find Bin64/InstallManagerAPP.exe". All very strange.

    The bigger main issue is that the laptop powers off itself and I get an error code (blue screen) STOP CODE; KERNEL_SECURITY_CHECK_FAILURE.

    Does anyone know if this will be solved by taking it back to the retailers who are offering to completely replace the OS installation on the laptop?

    Or do I need to get anything else checked?

    Thanks for reading this far!
    STOP CODE; KERNEL_SECURITY_CHECK_FAILURE might be indicating driver issue and once you mention "Radeon software updates will not install " seams related.
    in start menu search "RUN" and type in, hit Enter after:
    perfmon /rel
    this command will/should show you all/latest crashes and tech detail about cause

    Get Windows all up to date, try uninstall/re-install Radeon.

    Clean install would ensure you are on latest Win10 version and most likely resolve corrupt driver issues. With "display unit" i would do it from day one anyway.

    notes:
    1. backup your data before clean install
    2. you will loose installed applications - re-install/re-activate will be needed
    3. only install from legit sources - https://www.microsoft.com/en-gb/software-download/windows10
    history of boards 2021




  • #3
    mumof2
    Registered Users, Registered Users 2 Posts: 1,368 ✭✭✭mumof2


    smuggler.ie wrote: »
    STOP CODE; KERNEL_SECURITY_CHECK_FAILURE might be indicating driver issue and once you mention "Radeon software updates will not install " seams related.
    in start menu search "RUN" and type in, hit Enter after:
    perfmon /rel
    this command will/should show you all/latest crashes and tech detail about cause

    Get Windows all up to date, try uninstall/re-install Radeon.

    Clean install would ensure you are on latest Win10 version and most likely resolve corrupt driver issues. With "display unit" i would do it from day one anyway.

    notes:
    1. backup your data before clean install
    2. you will loose installed applications - re-install/re-activate will be needed
    3. only install from legit sources - https://www.microsoft.com/en-gb/software-download/windows10

    Thank you for the reply. Drivers were indeed mentioned by the guy in the shop. I've everything backed up as a norm.
    I don't have much installed as it's new yet, I purchased Microsoft office but it can be reinstalled once I sign in presumably - I'll figure that out later.
    Fingers crossed now!
    Cheers!ðŸ™


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