Eir

There was a lot of fanfare, 2019 I think, about Eir getting rid of the company that handled their call centre and moving to a new calll centre with Eir employees. Any update on how that went?
With the rollout of fibre broadband I might consider them again but not a hope if their pathetic customer service hasnt improved

Pauliedragon wrote: »

I've only been with them about about 18 months and only had to ring 2 or 3 times but they were fine. 5mins at most I'd say on hold and problem solved straight away.

Check it here onboards they are still diabolical

corks finest wrote: »

Any link to that? As by all accounts on here and elsewhere they're still the pits

It was actually Sept 2018! If Eir's customer service is still as bad as ever is carolan lennon still in situ??

https://www.irishtimes.com/business/technology/eir-to-bring-hundreds-of-outsourced-customer-service-jobs-back-in-house-1.3617755


The new chief executive of Eir says the company plans to bring “hundreds” of outsourced customer service jobs back in-house, as it tries to shake-off an image for poor customer service delivery.

Carolan Lennon, who took over the business after Eir was bought out earlier this year by French investors, said it has already moved to bring back in-house much of its credit management, field sales and retail staff.

She declined to comment on ongoing talks with its Indian call centre provider, HCL Technologies, with whom Eir has clashed over allegedly poor standards of customer service. HCL employs about 1,000 staff in Ireland on the Eir contract, as well as others back in India. Ms Lennon would only say Eir is “working with” HCL to raise standards.

“We have started bringing outsourced customer-facing functions back in house, in order to help build a world-class customer experience,” said Ms Lennon, who was speaking as Eir announced full-year results that saw sales fall by 2 per cent.

M three wrote: »

It was actually Sept 2018! If Eir's customer service is still as bad as ever is carolan lennon still in situ??

https://www.irishtimes.com/business/technology/eir-to-bring-hundreds-of-outsourced-customer-service-jobs-back-in-house-1.3617755


The new chief executive of Eir says the company plans to bring “hundreds” of outsourced customer service jobs back in-house, as it tries to shake-off an image for poor customer service delivery.

Carolan Lennon, who took over the business after Eir was bought out earlier this year by French investors, said it has already moved to bring back in-house much of its credit management, field sales and retail staff.

She declined to comment on ongoing talks with its Indian call centre provider, HCL Technologies, with whom Eir has clashed over allegedly poor standards of customer service. HCL employs about 1,000 staff in Ireland on the Eir contract, as well as others back in India. Ms Lennon would only say Eir is “working with” HCL to raise standards.

“We have started bringing outsourced customer-facing functions back in house, in order to help build a world-class customer experience,” said Ms Lennon, who was speaking as Eir announced full-year results that saw sales fall by 2 per cent.

So it's a whitewash,more palava , spin in other words lying through their teeth ref changing their customer care standards,buy cheap sell dear is eirs motto where customer care service is concerned

No answer to phone calls - automated reply telling me I'll be waiting more than 30 minutes and then the call cancels. No reply to an email sent a week ago.

Turbohymac wrote: »

Amazing how people on this island still spend their money on such a crap company..they would be forcefully closed down if they were operating and giving such ****e service to their customers in any other eu country

They wouldn't be forcefully shut down. But there'd likely be a lot more competition. To be honest eir broadband is grand as long as your don't actually have any issues or need to talk to them. If you do, you're on your own.

namloc1980 wrote: »

They wouldn't be forcefully shut down. But there'd likely be a lot more competition. To be honest eir broadband is grand as long as your don't actually have any issues or need to talk to them. If you do, you're on your own.

Gangsters