Appliances Delivered.ie - any experiences - this one is not good

Johnnio13 · 22-12-2016 4:31pm

Had same decision to make during summer. New washer dryer. Thought about AD, I didn't pull the trigger at the time just because I heard another horror story from a neighbour dealing with them. Bought from actual shop so I have a face to go back to if something went wrong and it was still cheaper than AD. (Delivered and Fitted)

Boards.ie: Mark · 22-12-2016 5:51pm

Hi galwaytt, AppliancesDelivered.ie has been in touch, so I'm posting the below on their behalf.

AppliancesDelivered.ie wrote:

Hi galwaytt,
I’m sorry to hear about the experience of your colleague.

We have no records of this issue on our internal CRM system but we would love to assist further.

We would be happy to resolve this issue should you contact us directly on the below details.

Regards,
AppliancesDelivered.ie Customer Support Team
01-5312270

bambi eyes · 18-01-2017 8:09pm

We had a problem with them . I posted this review on Trust Pilot today ( and their reply to same ) Avoid them like the plague

We bought a Montpelier washing machine from this company at the end of September last year . It started leaking after using it a few times so we contacted appliances delivered.ie . They won't fix it because we were using it in our small salon ( used it 5 or 6 times to wash towels ) and they told us in their terms and conditions that they don't have to repair it .
It goes without saying we won't be using this company again . We have a brand new washing machine sitting there useless . At least you would have some comeback if you went to a store . Never again !!
Patricia

Reply from AppliancesDelivered.ie

Published 108 minutes ago Hi Patricia,

Sorry you had a bad experience when ordering from us. However due to the fact that you used the machine, we cannot take it back, as you're aware. In all cases, we then assist you in troubleshooting, or returns (if necessary) with the manufacturer

However, due to the fact that the domestic appliance was used in a commercial property, the terms of the sale have been broken.

I'm sorry that you felt aggrieved by us, however this is the result of manufacturers policy.

Sincerely,

Stephen - AppliancesDelivered.ie

quadrifoglio verde · 18-01-2017 8:54pm

Jesus how crap is that washing machine if it only lasts 6 washes

Pkiernan · 18-01-2017 9:03pm

bambi eyes wrote: »

We had a problem with them . I posted this review on Trust Pilot today ( and their reply to same ) Avoid them like the plague

We bought a Montpelier washing machine from this company at the end of September last year . It started leaking after using it a few times so we contacted appliances delivered.ie . They won't fix it because we were using it in our small salon ( used it 5 or 6 times to wash towels ) and they told us in their terms and conditions that they don't have to repair it .
It goes without saying we won't be using this company again . We have a brand new washing machine sitting there useless . At least you would have some comeback if you went to a store . Never again !!
Patricia

Reply from AppliancesDelivered.ie

Published 108 minutes ago Hi Patricia,

Sorry you had a bad experience when ordering from us. However due to the fact that you used the machine, we cannot take it back, as you're aware. In all cases, we then assist you in troubleshooting, or returns (if necessary) with the manufacturer

However, due to the fact that the domestic appliance was used in a commercial property, the terms of the sale have been broken.

I'm sorry that you felt aggrieved by us, however this is the result of manufacturers policy.

Sincerely,

Stephen - AppliancesDelivered.ie

So much bull on this post it's not even funny.
nothing is preventing you from taking back the appliance except your piss poor attitude.

tororosso · 18-01-2017 10:12pm

Geez glad I read this thread. Will be looking for an oven this week but think I'll give them a miss now! Thanks OP

bambi eyes · 18-01-2017 11:23pm

Reading other posters experience with them on this thread , you would get the impression that they look for get out clauses rather than having to fix the faulty appliance . The previous washing machine we had in the salon ( a Bosch ) must have been there at least 10 years , and this new one breaks after 2 months!.
It would put you off buying something on line . The only recourse you have is through e mail or post , you cant just march into the store and speak to a manager . Or maybe this company are not typical of what you have to deal with ?

RoYoBo · 19-01-2017 2:31am

Saw an ad on TV for this crowd and was considering purchasing a washing machine. Thankfully, I came across this thread and will now go elsewhere. I've also advised my daughter not to purchase there either - she is in the market for a dryer. Poor customer service highlighted like it is here is a godsend for buyers!

worded · 19-01-2017 2:48am

Is this a Dennis OBrian owned Company ?

worded · 19-01-2017 2:53am

Used to be buy and sell .ie

https://www.appliancesdelivered.ie/services/our-story

I read a year ago in Wikipedia that the company www.buyandsell.ie sold for approx 20 million and then became Appliances direct after a time ....

L1011 · 19-01-2017 8:24am

worded wrote: »

Is this a Dennis OBrian owned Company ?

Yes

worded · 19-01-2017 4:39pm

Nice one ! > So buy and sell sold for 28 Million in 2007. 28 big ones.

Dooh .... 3 years later .... > Buy & Sell had to cease trading on March 31st 2014. The reason released being "The ongoing market shift from print to online has been a major factor in this outcome".

In the same year, Buy & Sell was sold to Demirca Ltd, a subsidiary of Denis O'Brians for a disclosed amount.

> Word on the street is that the domain was eventually swapped for an 80s Soda Stream. See image attached.

www.donedeal.ie If I recall correctly their sales are 3% of GDP in Irleand re McWilliams. Buy and sell really didnt evolve.

https://en.wikipedia.org/wiki/Buy%26Sell

BuyandSell.ie is an Irish owned online marketplace. It began as a magazine which has been owned by a number of non-Irish based businesses, including Loot, a UK-based magazine and Associated Newspapers who sold Buy & Sell to the current owners in 2007.[1]

B&S Ltd, the last owner of the Buy & Sell magazine was beneficially owned, by Boundary Capital plc, an Irish venture capital company, who acquired the company from Associated Newspapers for €28,000,000 in 2007.[citation needed]

Buy & Sell went through Examinership and Receivership in late 2009, and the assets of the business were sold to a company representing Nelson Loane, the former head of the publicly quoted Adare printing group, and his family.[2]

The new owners were to have said they planned to retain the current workforce of 55 with potential for new job creation in the online business. Unfortunately this business model did not work and Buy & Sell had to cease trading on March 31st 2014. The reason released being "The ongoing market shift from print to online has been a major factor in this outcome".[3]

In the same year, Buy & Sell was sold to Demirca Ltd, a subsidiary of Denis O'Brians for a disclosed amount.[citation needed]

robo · 19-01-2017 5:28pm

Is Boards.ie the new Liveline - definitely worth seeing people's experiences seeing as they are taking over the radio world with those annoying ads...jaysus you would think that butter wouildn't melt :rolleyes:

Plenty of other choices out there, I don't think I'll darken their website ther way they seem to look for ways to NOT help THEIR customers ... now how long before we them on the Liveline

Delacent · 19-01-2017 8:30pm

worded wrote: »

In the same year, Buy & Sell was sold to Demirca Ltd, a subsidiary of Denis O'Brians for a disclosed amount.

Well that explains how it is advertised with the most annoying adverts possible on Newstalk and Today fm 24/7

The second one of their adverts come on, I switch station.

Atlantic Dawn · 19-01-2017 8:37pm

Buy & Sell was bought for €311k in 2014. Midland Web Printing Ltd claimed they were owed €90k from the owners who went in to liquidation and claimed it already had an agreement in place to acquire 'Buy and Sell' and told the court it wants to complete that agreement.

http://www.independent.ie/business/irish/liquidator-seeks-sale-of-buy-and-sell-to-demirca-30209231.html

Atlantic Dawn · 02-03-2017 2:08pm

I see that Newstalk, Today FM and 98FM all have Appliancesdelivered.ie in the strapline of their websites.

L1011 · 02-03-2017 3:00pm

Atlantic Dawn wrote: »

I see that Newstalk, Today FM and 98FM all have Appliancesdelivered.ie in the strapline of their websites.

Shared ownership.

One_Of_Shanks · 29-10-2017 1:48pm

Ah nuts. Was just about to order from this crowd (oven) and then saw this thread when I googled them. Have they improved at all? Anyone use them recently?

5rtytry56 · 29-10-2017 3:03pm

One_Of_Shanks wrote: »

Ah nuts. Was just about to order from this crowd (oven) and then saw this thread when I googled them. Have they improved at all? Anyone use them recently?

First anniversary of this thread. Personally I'll give them a miss.

dermotx · 21-09-2020 2:40pm

I ought a microwave oven from them in Aug 2019. It has a two year warranty. It stopped working so I rang the company in England daewooelectronics.co.uk ,that appears on the appliancesdeliverd web site. They have also gone into liquidation.

Anybody got any idea of how I can pursue this?

Xterminator · 21-09-2020 4:15pm

manufacturer warranty would seem to be the way to go.

http://www.daewoowarrantyregistration.com/contact/

dermotx · 21-09-2020 5:17pm

Thanks for that. I'll give them a try. I'm not too hopeful because the warranty process says that it doesn't apply to microwaves. I've emailed them anyway. I'll let you know how I get on.

22-09-2020 10:08am

My only experience with appliancesdelivered.ie was when I bought a microwave from them. I live in an apartment and don't drive so the whole "and we'll take away your old appliance for free" was what sold me on using them.

A couple of days later the microwave arrived via courier. The courier knew nothing about taking away the old appliance. I contacted appliances direct and they said the removal of the old appliances didn't apply to 'small items'.

In my mind a microwave oven is not a small appliance. Especially when the only waste disposal facility near me is 10 minutes on the luas followed by a 10 minute walk. Not easy with a microwave under your arm.

I won't be using them again.

L1011 · 22-09-2020 10:11am

Deleted User wrote: »

I won't be using them again.

You'd find it rather hard to; they went under last year!

Markcheese · 22-09-2020 10:11am

[Deleted User] wrote: »

My only experience with appliancesdelivered.ie was when I bought a microwave from them. I live in an apartment and don't drive so the whole "and we'll take away your old appliance for free" was what sold me on using them.

A couple of days later the microwave arrived via courier. The courier knew nothing about taking away the old appliance. I contacted appliances direct and they said the removal of the old appliances didn't apply to 'small items'.

In my mind a microwave oven is not a small appliance. Especially when the only waste disposal facility near me is 10 minutes on the luas followed by a 10 minute walk. Not easy with a microwave under your arm.

I won't be using them again.

No , you won't ...
They ceased trading ,last year ..

22-09-2020 10:15am

L1011 wrote: »

You'd find it rather hard to; they went under last year!

I'm really not surprised.

They must have gotten very little repeat custom.

Dempo1 · 22-09-2020 10:21am

L1011 wrote: »

You'd find it rather hard to; they went under last year!

That what I thought

Appliances Delivered.ie - any experiences - this one is not good

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