Shop & Scan Ireland

rameire · 22-07-2019 8:12am

tried again just now, and it has worked.

OU812 · 22-07-2019 10:16am

Do you have access to the data you scan? Eg. SAN your shop & export a csv of the products for your personal records?

rameire · 22-07-2019 10:43am

OU812 wrote: »

Do you have access to the data you scan? Eg. SAN your shop & export a csv of the products for your personal records?

nope.

Gormal · 24-07-2019 5:14pm

I think I had that error, but it was my fault as I hadn't connected to the internet!!! New software on the way soon.

muirsheen · 15-09-2019 6:59pm

Anyone having trouble submitting the receipts through mobile browser. Wont submit no matter how many times I try?

rameire · 15-09-2019 9:39pm

muirsheen wrote: »

Anyone having trouble submitting the receipts through mobile browser. Wont submit no matter how many times I try?

No issues. Using chrome on android.

Gormal · 18-09-2019 8:23pm

muirsheen wrote: »

Anyone having trouble submitting the receipts through mobile browser. Wont submit no matter how many times I try?

Maybe the file size is too big? I got a message saying large file size but it took it, so now I down size them.

jc77 · 22-10-2019 7:59pm

Just came across this thread.

I've been scanning since 2008 & as this poster says;

L1011 wrote: »

I've gone from 600 to 540, haven't had time to ask why

I too noticed my points had dropped about Sept/Oct 2018, however, I never contacted S&S to query it.

Even though the points have dropped to 540, I'm still happy with the points I accumulate & the vouchers I can cash them in for.

I didn't know they had a second part to the shopping/scanning business, the uploading of receipts.

What is the number of points you get for uploading receipts?

Gormal · 23-10-2019 10:43am

I get 140 credits for uploading the clicker data and 60 credits for the receipts.

I've got the Opticon OPN-2001-00 that you connect via usb to the computer (I saw on Facebook that a few were switching to this device). The new software was a pain to get, but it's finally installed and working. Happy to be getting bonus points for that.

Gormal · 16-11-2019 12:05pm

Anyone else having issues with the new software application?

bromley52 · 16-11-2019 3:40pm

Gormal wrote: »

Anyone else having issues with the new software application?

My date of birth was incorrect on their system so I couldn't log in. A quick phone call sorted it out.

Gormal · 16-11-2019 4:08pm

bromley52 wrote: »

My date of birth was incorrect on their system so I couldn't log in. A quick phone call sorted it out.

I've been through that already. Had trouble downloading it. Eventually got it installed and working, but for the last 2 weeks it's not working, (reinstalled it to work, but can't do that this week) as in connecting to the internet and communicating (firewall would tell me).

muirsheen · 17-11-2019 9:51pm

Gormal wrote: »

Anyone else having issues with the new software application?

Yes cant submit my barcodes this week. says my date of birth is wrong.

Careful_now! · 18-11-2019 4:50am

muirsheen wrote: »

Yes cant submit my barcodes this week. says my date of birth is wrong.

I'm having the same problem

coldcake · 18-11-2019 8:00am

I have the same problem and they are aware of the issue. I have a work around that works; if you open the app in a container it will open and you should be able to transmit. I use comodo firewall and that has a built in container that you can run the app in.

I think they really should have let everyone know that this is an issue as I was really scratching my head with this.

nannyq · 18-11-2019 9:22am

I had same issue yesterday, uploaded receipts but said date of birth wrong so couldn't upload data on clicker. Pity they didn't let us know, they are quick to contact if we are late to upload!!

miamee · 18-11-2019 3:34pm

Just got this email from them:

Dear _____ ,

Thank you for your valued contribution to the panel.

Unfortunately, we are having some technical difficulties that have affected our panel members from being able to log in to transmit barcodes to us.

This issue is currently being worked on at the highest level by our technical team. We hope to have this resolved as soon as possible. We will be in touch when this has been resolved.

In the meantime, please continue to scan in your shopping trips. The points for your barcodes last week will be added to your account as normal today.

We will be in touch to let you know when you can transmit again.

Many thanks for your patience.

Best Regards,
Shop and Scan

Gormal · 18-11-2019 6:07pm

I used the old software to transmit the barcodes, wasn't going to faff about. I knew there was something wrong at their end, because I couldn't download the app to reinstall.

They must have been inundated with emails this morning.....lol

Some people managed to transmit fine.

miamee · 18-11-2019 9:44pm

Tried to transmit a few minutes ago - still nothing.

Gormal · 19-11-2019 6:47pm

It's allegedly sorted now.

Dear,

Thank you for your patience.

I am happy to let you know that the issue with logging into the app to transmit your barcodes has been resolved.

You can now log in by entering your panel number and date of birth in the format mm/dd/yyyy with no spaces and carry out a transmission. Please carry out a transmission at your earliest convenience to ensure that we are receiving your shopping data.

If you have any difficulties transmitting or are getting the same error, please contact us.

Once again, we appreciate your patience and apologise sincerely for the inconveniences caused.

Best Regards,

Shop and Scan

muirsheen · 01-12-2019 6:47pm

Anyone have problems this evening? Can't transmit barcodes

Gormal · 01-12-2019 7:06pm

I transmitted yesterday fine. Disable your firewall and see if it works. I had an issues with the wrong file path in my firewall settings and that prevented my transmitting and it asking for my DOB.

Blikes · 09-12-2019 3:07pm

Clicker app still not working for me. The app has updated twice since they acknowledged the previous fault. Getting Panel number or DOB error.

Gormal · 09-12-2019 8:23pm

If you're running Windows 10, try running the app in win 8 compatibility mode. Worked for a friend.

muirsheen · 20-09-2020 9:15pm

Anyone having trouble transmitting this evening?

rameire · 20-09-2020 9:37pm

muirsheen wrote: »

Anyone having trouble transmitting this evening?

Yup. Same issues.
Cannot login for the clicker. Giving me errors.
But can login on the website and have uploaded the receipts.

I have messaged them on facemuck.

jc77 · 20-09-2020 9:48pm

Got an email last week that I won their recent Joke competition - 2000 points.

Delighted! Scanning 12 years & it's the first time I won with them.

nannyq · 20-09-2020 10:06pm

rameire wrote: »

Yup. Same issues.
Cannot login for the clicker. Giving me errors.
But can login on the website and have uploaded the receipts.

I have messaged them on facemuck.

same problem here this evening

rameire · 21-09-2020 8:28am

was able to upload the clicker this morning.

muirsheen · 21-09-2020 4:46pm

Rang helpline this morning and they said the system was down yesterday. Was able to upload fine this morning

nannyq · 11-10-2020 11:44am

Anyone having trouble again with uploading the barcodes?
wont let me log in , same as last time, DOB or account number error

stargazer 68 · 11-10-2020 12:31pm

nannyq wrote: »

Anyone having trouble again with uploading the barcodes?
wont let me log in , same as last time, DOB or account number error

Yep me too! Think I know my own DOB!

Gormal · 11-10-2020 1:23pm

Yes I think the problem is at their end as a few of us are having the same issue since yesterday at least

rameire · 12-10-2020 1:10pm

I have received an email from Shop and Scan.

some of the detail is as follows.

Unfortunately, due to technical issues the Read My Clicker app is out of service right now.

Our technical team are looking into this as a priority and we hope to have it back up and running very soon.

miamee · 12-10-2020 1:59pm

Received the same in a text message earlier.

Yyhhuuu · 13-10-2020 2:15am

What type of money or rewards could you expect for participation in this market research?

rameire · 13-10-2020 8:06am

Yyhhuuu wrote: »

What type of money or rewards could you expect for participation in this market research?

I use my points for Amazon sterling vouchers.
200 points a week I get.
10 sterling costs 1100 points.

rameire · 13-10-2020 8:06am

Clicker is up and running again.
I was able to upload.

miamee · 13-10-2020 5:13pm

I'm getting an 'Unknown error' when trying to transmit, anyone else?

Tipperary animal lover · 13-10-2020 6:37pm

miamee wrote: »

I'm getting an 'Unknown error' when trying to transmit, anyone else?

No miamee, mine transmitted no bother at 12 today

Gormal · 13-10-2020 8:12pm

Mine was fine also at 12.30 today.

Last time I had problems was thanks to the wrong path in the firewall.

miamee · 16-10-2020 5:59pm

Thanks guys, I managed to transmit the next day but I don't think it transmitted my big shop, just a smaller trip to butchers the next day. Not much I can do about that, they have my receipts anyway.

Tipperary animal lover · 25-10-2020 10:08pm

Same thing tonight, third week in a row not transmitting

rameire · 25-10-2020 10:25pm

same here, unable to submit the clicker or receipts.

Tipperary animal lover · 26-10-2020 9:13am

rameire wrote: »

same here, unable to submit the clicker or receipts.

Hi rameire, I was able to submit receipts via the website

Gormal · 26-10-2020 6:01pm

Mine went fine also.

Are you doing it via the app on the computer? Maybe the firewall is blocking it or something. Quick check to disable firewall, try again then enable the firewall.

rameire · 26-10-2020 6:31pm

Got them both across this morning.

miamee · 27-10-2020 2:20pm

Mine was having an issue with the date/time last night so I logged out and back in again and that seems to have resolved it.

bromley52 · 28-10-2020 11:58am

I went to transmit my barcodes yesterday. I got the usual beeps and then as it was about to finish the program showed an error. When I tried again it said thanks for submitting zero barcodes. What a joke.

Gormal · 29-10-2020 12:44pm

bromley52 wrote: »

I went to transmit my barcodes yesterday. I got the usual beeps and then as it was about to finish the program showed an error. When I tried again it said thanks for submitting zero barcodes. What a joke.

I had similar the week before their app went kaput (the week no one could transfer). So wonder will it be troublesome this weekend?
They said they got them.... but I did the whole weeks scan again and resent.

This new app is more trouble than it's worth imo

Shop & Scan Ireland

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