DPD Parcel Wizard - DPD Pickup

03-09-2020 4:40am

spix wrote: »

Of course.. but in parcel wizards eyes "its not our problem, go ask your seller for a refund"

I think it is their problem. Didn't they set up shop right next door to their competitor and with a similar name? Hasn't this happened before and they haven't managed to stop it happening? I don't see any notification on their website saying your parcels may be delivered to parcel motel by accident and if this happens then tough luck.

I don't get why this is hard to understand. Parcel Wizard didn't mess up the delivery, it shouldn't be their job to deal with the mistakes of other couriers.

Maybe they should have a notification on their website to explain this basic concept to people

spix · 03-09-2020 5:27am

Basil3 wrote: »

I don't get why this is hard to understand. Parcel Wizard didn't mess up the delivery, it shouldn't be their job to deal with the mistakes of other couriers.

Maybe they should have a notification on their website to explain this basic concept to people

You seem to miss the point. Since Parcel Wizard are aware of this happening why haven't they taken steps to prevent it and solve it easily for their paying customers if it happens again? The parcels are addressed to them, it is in their best interest to try their best to retrieve them and stop this happening. If they can't do that then yes, there should be warning on their website.

Warning - We don't care about your parcels. So if they happen to be accidentally delivered to parcel motel which happens sometimes, we don't really care so tough luck. We know they are just down the road but who do you think we are, a delivery company? We don't have any vans or workers to deal with such situations.

They situated themselves right next to Parcel Motel, chose a similar name, its obvious that a mix up might happen sometimes if a new delivery man is bringing big batches of parcels to one of them, that they might think they are all going to the 1 place. This only keeps happening because they couldn't give a crap about their customers. "Hey John, could you drive over to parcel motel and retrieve our parcels that were delivered there by accident? To avoid the hundreds of complaints we will undoubtedly receive if we don't." Is that difficult? There is Zero defense as to why they can't go out of their way to retrieve these parcels. Especially since they should know when this happens, as they'll have no royal mail deliveries that day. This is what their business is all about. Parcel forwarding. Not parcel losing.

PS - Are you affiliated with parcel wizard at all? You dont seem to use the service but frequently come in this thread to defend them when paying customers who are missing parcels are looking for assistance.

03-09-2020 6:05am

spix wrote: »

You seem to miss the point. Since Parcel Wizard are aware of this happening why haven't they taken steps to prevent it and solve it easily for their paying customers if it happens again? The parcels are addressed to them, it is in their best interest to try their best to retrieve them and stop this happening. If they can't do that then yes, there should be warning on their website.

Warning - We don't care about your parcels. So if they happen to be accidentally delivered to parcel motel which happens sometimes, we don't really care so tough luck. We know they are just down the road but who do you think we are, a delivery company? We don't have any vans or workers to deal with such situations.

They situated themselves right next to Parcel Motel, chose a similar name, its obvious that a mix up might happen sometimes if a new delivery man is bringing big batches of parcels to one of them, that they might think they are all going to the 1 place. This only keeps happening because they couldn't give a crap about their customers. "Hey John, could you drive over to parcel motel and retrieve our parcels that were delivered there by accident? To avoid the hundreds of complaints we will undoubtedly receive if we don't." Is that difficult? There is Zero defense as to why they can't go out of their way to retrieve these parcels. Especially since they should know when this happens, as they'll have no royal mail deliveries that day. This is what their business is all about. Parcel forwarding. Not parcel losing.

PS - Are you affiliated with parcel wizard at all? You dont seem to use the service but frequently come in this thread to defend them when paying customers who are missing parcels are looking for assistance.

You seem to miss the point. They aren't the ones losing the parcels, it's the courier that is supposed to deliver to them.

No idea where your opinion about me not using the service comes from. Bizarre.

The problem with your logic is that if PW keep rectifying mistakes caused by other companies, then these will continue to take place. If people put their energy into going after the actual company that made the mistake, then they will be the ones losing out financially though having to fix their own issues, and the chances of it happening in the future should reduce.

spix · 03-09-2020 6:58am

Basil3 wrote: »

You seem to miss the point. They aren't the ones losing the parcels, it's the courier that is supposed to deliver to them.

No idea where your opinion about me not using the service comes from. Bizarre.

The problem with your logic is that if PW keep rectifying mistakes caused by other companies, then these will continue to take place. If people put their energy into going after the actual company that made the mistake, then they will be the ones losing out financially though having to fix their own issues, and the chances of it happening in the future should reduce.

Your argument is silly sorry. If parcel wizard keep rectifying, it will continue to happen? From what has been said before, they never have rectified it and yet it still continues to happen. Wonder why that is. Because they clearly don't care enough to ensure it doesn't happen again. The only losers here are the customers. There is 2 similar companies, with similar names located right next to each other. They are in the business of parcel delivery yet even though they are fully aware of this situation, they somehow can't manage to move some parcels a few hundred meters so that their paying customers can receive the items they paid for. Ridiculous. It was a mistake by parcel wizard to locate themselves right next to parcel motel. It was a mistake by parcel wizard to not ensure that any royal mail worker delivering in newtownabbey is made fully aware that they are 2 separate companies. It was a mistake by parcel wizard to not give customers a proper helpful response when they contact them regarding misdelivery of their parcel to parcel motel.

Well if you are a paying customer, if this happened to you and they told you its not their problem, go ask your seller for help, knowing damn well there is nothing the seller can do to help, what would your response be? Oh no problem parcel wizard! I completely understand, keep up the good work! SURE...

03-09-2020 7:10am

spix wrote: »

Your argument is silly sorry. If parcel wizard keep rectifying, it will continue to happen? From what has been said before, they never have rectified it and yet it still continues to happen. Wonder why that is. Because they clearly don't care enough to ensure it doesn't happen again. The only losers here are the customers. There is 2 similar companies, with similar names located right next to each other. They are in the business of parcel delivery yet even though they are fully aware of this situation, they somehow can't manage to move some parcels a few hundred meters so that their paying customers can receive the items they paid for. Ridiculous. It was a mistake by parcel wizard to locate themselves right next to parcel motel. It was a mistake by parcel wizard to not ensure that any royal mail worker delivering in newtownabbey is made fully aware that they are 2 separate companies. It was a mistake by parcel wizard to not give customers a proper helpful response when they contact them regarding misdelivery of their parcel to parcel motel.

Well if you are a paying customer, if this happened to you and they told you its not their problem, go ask your seller for help, knowing damn well there is nothing the seller can do to help, what would your response be? Oh no problem parcel wizard! I completely understand, keep up the good work! SURE...

Maybe they should bring in a fee for recovery of misdelivered parcels? An extra €4 to recover parcels? Would that be a reasonable solution for rectifying someone else's mistake?

spix · 03-09-2020 7:15am

Basil3 wrote: »

Maybe they should bring in a fee for recovery of misdelivered parcels? An extra €4 to recover parcels? Would that be a reasonable solution for rectifying someone else's mistake?

I don't think they would have the ability to implement something like that when they can't solve the current situation.

And sure, I wouldn't mind an extra 4 euro for the odd time this happens if it means I get my valuable purchase without it having to go around in circles with unknown delivery timeframe because of the incompetence of multiple delivery agents. I guess you thought I would say that is uncalled for etc but no I actually agree, very good idea.

SourSessions · 03-09-2020 10:43am

spix wrote:

I'm curious if anyone else has their royal mail parcel delivered to parcel wizard on friday go missing, or anyone had one delivered fine. Or is it just the 2 of us? I know not everyone uses boards.ie but I'd expect a few more people to show up here if what the are telling us is true.

I had one delivered to PW on Saturday that was scanned on Tuesday and delivered Wednesday

scamalert · 03-09-2020 2:18pm

spix wrote: »

I don't think they would have the ability to implement something like that when they can't solve the current situation.

And sure, I wouldn't mind an extra 4 euro for the odd time this happens if it means I get my valuable purchase without it having to go around in circles with unknown delivery timeframe because of the incompetence of multiple delivery agents. I guess you thought I would say that is uncalled for etc but no I actually agree, very good idea.

way i was told once by dpd irish side, cant be responsible for DPD NI/uk, dunno about laws in that regard, but seems sort of correct if parcel does get delivered to wrong address, its not really their fault.

that said my issue is that they dont care about tracking number you give them even if its signed clearly as PW, as only thing they look for is their own assigned track to help you.

And most obvious issue that two businesses in so long didnt establish any fair exchange policy even thou being beside each other- as yes people pay for service, and it cant be really used as excuse when two of them operate at each others doorstep to not exchange parcels when it takes one extra staff to run over and sort such issues, as they do have fleet as mentioned at all times so really not excuse.

as used PW since they started and aside one missing parcel its great service sometimes, but to be fair, when shopping online only use it for under 100e items, anything above doesnt really matter cost goes directly to home address.

spix · 03-09-2020 10:13pm

SourSessions wrote: »

I had one delivered to PW on Saturday that was scanned on Tuesday and delivered Wednesday

Same.. seems to be only Friday affected. Would've expected more than 2 complaints here though. They must be running low on customers, probably because when parcels go missing, they don't help so people obviously stop using it, eventually they wont have any parcels to go missing. A little bit of customer service goes a long way.

I've spent hundreds on both parcel motel and parcel wizard but now I know what can happen I'll just ask sellers to ship direct to ireland with hermes which is very cheap and most of them use hermes anyway. Its 6-10 euro depending on parcel size and is delivered by anpost in around 4 days.

scamalert · 04-09-2020 12:12am

spix wrote: »

Same.. seems to be only Friday affected. Would've expected more than 2 complaints here though. They must be running low on customers, probably because when parcels go missing, they don't help so people obviously stop using it, eventually they wont have any parcels to go missing. A little bit of customer service goes a long way.

I've spent hundreds on both parcel motel and parcel wizard but now I know what can happen I'll just ask sellers to ship direct to ireland with hermes which is very cheap and most of them use hermes anyway. Its 6-10 euro depending on parcel size and is delivered by anpost in around 4 days.

Uk post is dirt cheap in general as they have many options 1,2 class NDD and prob few extras as opposed to here being regular tracked or registered, not best reviews on hermes to be fair from many sellers online as they tend to mess up stuff from time to time but its a safe bet none the less as far as how DPD feel about losing few customers id say this below would sum them up nicely lol, jump to 50 sec mark

Abiya041 · 04-09-2020 5:24pm

After chasing all different companies it seems that DPD finally got my parcel.Have you heard anything about yours Spix?

CptMackey · 04-09-2020 7:34pm

For the second time in a month dpd couldn't deliver my parcel as "we couldn't find you" even tho they have the eircode.

Shambles of a company.

spix · 04-09-2020 8:13pm

Abiya041 wrote: »

After chasing all different companies it seems that DPD finally got my parcel.Have you heard anything about yours Spix?

I had something check in today but other parcels incoming so unsure if thats it. Did they tell you by email they found your parcel or you just know from 1 showing up in your account?

Abiya041 · 04-09-2020 8:21pm

spix wrote: »

I had something check in today but other parcels incoming so unsure if thats it. Did they tell you by email they found your parcel or you just know from 1 showing up in your account?

They notified me to top up my account as a parcel has arrived into their hub. The sent a message on email and a text.

spix · 04-09-2020 8:25pm

Abiya041 wrote: »

They notified me to top up my account as a parcel has arrived into their hub. The sent a message on email and a text.

Ah so no customer service follow up to let you know, just a normal check in. Cause they dont give a fook. I sometimes have to contact parcel motel about missing parcels when sellers leave out PM ID they always let me know that they found it before it shows up in my account.

I guess it must be it if you haven't ordered anything else. Hopefully the 1 that showed up in my account is the missing ipad.

Abiya041 · 06-09-2020 8:28pm

spix wrote: »

Ah so no customer service follow up to let you know, just a normal check in. Cause they dont give a fook. I sometimes have to contact parcel motel about missing parcels when sellers leave out PM ID they always let me know that they found it before it shows up in my account.

I guess it must be it if you haven't ordered anything else. Hopefully the 1 that showed up in my account is the missing ipad.

Have you got it yet.Is it the ipad?

spix · 07-09-2020 11:13am

Abiya041 wrote: »

Have you got it yet.Is it the ipad?

Got it just now. So I guess if this happens, approx 1 week delay. You'd think parcel wizard could just tell us that instead of acting like the parcels went into a black hole.

Buford T Justice · 09-09-2020 2:45pm

FFS,
Had two parcels delivered to these boyos last week and they still haven't arrived yet stuff has come through the system since.

Both parcels were showing as received to them but no more updates. I finally got through to their useless customer service yesterday and they said they'd look into it.

Both parcels are now showing as "Rescheduled" with a delivery date of today.

Did they come?

Did they fuck.

Think I'll stick with parcel motel from now on. Never had this problem with them

SCOOP 64 · 09-09-2020 10:20pm

Never had any trouble with Parcel Wizard, parcel from UK Monday,got email today to be delivered tomorrow, 9 times out of 10 it is delivered next day, never had one lost so far and do use regularly.

Spon Farmer · 11-09-2020 7:12am

Is it possible to redirect a DPD delivery after youOh get the message about the delivery window ?

I’m I need to change the delivery address but that means I also need to change the delivery date to Monday,

But I thought if I wait and see what time the driver would be scheduled to come here in cause it is before I need to leave

Spon Farmer · 11-09-2020 7:17am

I forgot address change means delivery date change but last time I did it the driver delivered to the new address the same day anyway

lauraww · 14-09-2020 7:50pm

Hi there I was due a delivery from dpd today,its an Amazon package.however on my Amazon my tracking says that I requested to have the package delivered another day.this is not true I was waiting for my package all day.can someone who had a similar experience with dpd tell me their outcome?thank you

Miaireland · 14-09-2020 8:12pm

To be honest I have never had an issue with DPD. I wonder if someone else had a similar number and entered yours in error.

Did you get a text/email with the drivers name and phone number? If you did I would give them a phone.

Spon Farmer · 15-09-2020 11:05am

lauraww wrote: »

Hi there I was due a delivery from dpd today,its an Amazon package.however on my Amazon my tracking says that I requested to have the package delivered another day.this is not true I was waiting for my package all day.can someone who had a similar experience with dpd tell me their outcome?thank you

That is an odd one and I think Miaireland is right. Only thing I can think of is a random mistyping of a tracking number.

You should be able to use your tracking number to reschedule it or phone the local depot.

DPD around here is first class.

I've never had an Amazon package delivered by anyone but An Post. Is it DPDor o because of the size or from a seller in the Amazon Marketplace?

Basq · 25-09-2020 3:16pm

Good saving from buying this from VidaXL in the UK Vs Ireland:

UK: https://www.vidaxl.co.uk/e/4029494116505/fmd-chest-cabinet-with-2-doors-white-and-grey
IE: https://www.vidaxl.ie/e/4029494116505/fmd-chest-cabinet-with-2-doors-white-and-grey

Asked VidaXL for packaging dimensions (weight should be good as indicated as 20kg elsewhere) and they replied with: 91.1 x 39.9 x 12.3 cm (L x W x H).

Worth the order d'ya think or would the height exceeding 60cm take a big chunk from any saving I might make?

SourSessions · 26-09-2020 2:06pm

Do they accept deliveries on a Saturday? I know I won't get notified until next week but would the parcel be safe in their warehouse or whatever? Just got notified by royal mail that the parcel was successfully delivered.

SCOOP 64 · 26-09-2020 2:14pm

SourSessions wrote: »

Do they accept deliveries on a Saturday? I know I won't get notified until next week but would the parcel be safe in their warehouse or whatever? Just got notified by royal mail that the parcel was successfully delivered.

Yes, your parcel should be fine, have used PW 4/5 times last 3 weeks, no problems.

Buford T Justice · 27-09-2020 1:12am

SourSessions wrote: »

Do they accept deliveries on a Saturday? I know I won't get notified until next week but would the parcel be safe in their warehouse or whatever? Just got notified by royal mail that the parcel was successfully delivered.

Would well be Wednesday before the delivery shows up as received in their portal though. In my experience anyway.

SourSessions · 28-09-2020 4:05pm

Buford T Justice wrote:

Would well be Wednesday before the delivery shows up as received in their portal though. In my experience anyway.

Just got the text

Alerium · 28-09-2020 5:45pm

Hello

I am having a nightmare with DPD. A package (contents cost c. €400) was due to be delivered last Thursday. We checked on the online tracker that evening and it said there wasn't anyone at home when the driver tried to deliver the package (I assume it needs to be signed for) - fair enough, we might not have heard the door.

We rescheduled for the next day (last Friday), however, on Friday evening we checked online and it said the package was delivered but we didn't get anything. I contacted DPD on Saturday morning and drove out to the depot. They told me the driver can't remember if he left in in a neighbours house or delivered to the wrong address. I checked with my next door neighbours and none of them received anything (we are on good terms so I don't see a reason why they would lie).

I contacted the office multiple times today and they kept reaching out to the driver who said multiple times at this stage that he will get in touch with me or come over to the house to "re-trace his steps". I am yet to hear from him. I asked the office if they could tell who signed for the delivery and they said somehow, the tracker was updated from the office rather than the driver, which to them is odd.

I am just wondering, if it turns out that the package has been lost, can I get my money back from DPD or what should I do in this situation.

Thanks

whiterebel · 28-09-2020 9:54pm

Did you organise it through Parcel Wizard, or did the sender organise the shipment through DPD? If its organised by the sender, get onto them, and let them sort it out with DPD.

Lucylou2020 · 29-09-2020 12:05am

I have had the same issue. Two parcels have disappeared on me in past three weeks. I never got a text message in both cases either but tracking showing parcel out for delivery but returned numerous times due to no one being home yet I was home all of the time. First parcel was supposedly signed by a neighbour half a mile away who when contacted knew nothing about parcel. Store I purchased from had to refund me.
Another parcel which was due two weeks ago is showing as delivered on Friday last and signed for by initials. Not even a name! Parcel shows as being out for delivery and returned numerous times although I was home at all times again. Second parcel missing and anonymously signed for in the space of two weeks. Where do I stand now? I'm assuming that it would be the same delivery driver in both cases. A case of vanishing parcels it looks like!

whiterebel · 29-09-2020 9:05am

Lucylou2020 wrote: »

I have had the same issue. Two parcels have disappeared on me in past three weeks. I never got a text message in both cases either but tracking showing parcel out for delivery but returned numerous times due to no one being home yet I was home all of the time. First parcel was supposedly signed by a neighbour half a mile away who when contacted knew nothing about parcel. Store I purchased from had to refund me.
Another parcel which was due two weeks ago is showing as delivered on Friday last and signed for by initials. Not even a name! Parcel shows as being out for delivery and returned numerous times although I was home at all times again. Second parcel missing and anonymously signed for in the space of two weeks. Where do I stand now? I'm assuming that it would be the same delivery driver in both cases. A case of vanishing parcels it looks like!

Get on to the sender and tell them it hasn’t been delivered. If they paid DPD for the service it is up to them to follow it up.

sunbeam · 29-09-2020 12:37pm

Has anyone successfully managed to contact DPD/Parcel Wizard by phone recently? I has a package delivered to them after 9 yesterday morning by Hermes. No signature due to covid. There's no sign of it on the system. I tried ringing both the Parcel Wizard and DPD phone lines and gave up after being on hold for nearly an hour.

joujoujou · 29-09-2020 1:24pm

Not very recently - it was april/may I rang their Antrim depot and they found a parcel without a PW ID in a matter of minutes. However, similar situation occured 2 months later and after dialling the same number they flushed me down the drain advising to send them an email.

Maybe a lucky shot, maybe depends on who picked up the phone and what mood they're in on that day, don't know.

29-09-2020 1:36pm

sunbeam wrote: »

Has anyone successfully managed to contact DPD/Parcel Wizard by phone recently? I has a package delivered to them after 9 yesterday morning by Hermes. No signature due to covid. There's no sign of it on the system. I tried ringing both the Parcel Wizard and DPD phone lines and gave up after being on hold for nearly an hour.

I called them last Friday. I had a delivery due for delivery on Friday, the delivery window passed and it was marked as delivery refused. Called someone at the Athlone office, was through to someone almost straight away. They told me it had been given to the wrong delivery driver, and they would reschedule it for me. Delivery date updated to Monday (yesterday), so I was a bit disappointed at the 3 day delay through their mistake, but it showed up on Saturday - only a one day delay.

That's actually the worst experience I've had with DPD, which goes to show how reliable they've been for me.

sunbeam · 29-09-2020 1:41pm

I've found them pretty good too apart from that one delivery that took a detour to Parcel Motel for three weeks last year. Hopefully there is just a backlog.

dar_cool · 30-09-2020 1:18pm

In the same boat, had parcel delivered by hermes at 08:32 yesterday. Sent them an email ,waiting on the reply

sunbeam · 30-09-2020 2:16pm

I got a reply to my email yesterday afternoon asking me to wait a day and then provide them with a copy of the signature of the person who signed for it.

Thankfully it was scanned in yesterday evening and I received it today. Our new DPD driver has a habit of throwing packages over the garden gate and speeding off, but that is a complaint for another thread.

tk123 · 30-09-2020 2:48pm

Regardless of whether the package is coming direct or via PW/PM I always shudder when I see that Hermes are delivering it!

Springwell · 30-09-2020 7:20pm

DPD nightmare. Three parcels from one order delivered to DPD by Hermes (signature and geolocation scan confirmation). No sign of parcels being delivered to me so after a week I emailed. DPD initially said they did have parcels (after asking for description of contents) and they would be delivered asap. Another few days passed. Then I called DPD customer service, who denied all knowledge of having parcels even when I forwarded them the emails from one of their own service reps. They insist they didn't sign for parcels, DPD rep in the email previously confirmed the signature was a member of staff (just a first name). Items bought off ebay. I'm getting pissed off now but both DPD and Hermes refuse to take any responsibility and I'm out about €130.

scamalert · 30-09-2020 8:43pm

a while back there was huge discussion on ebay forums where sellers were pi$$ed of with hermes, now i get 1 can go missing etc, but 3 in a row makes no sense.

Id say check your PW details on ebay/ paypal invoices to see if it has correct address pw id on em, as even at worst most ebay sellers usually will throw in invoice inside as well.

as had ebay purchase last week, shipped fri- landed mon, delivered next day.

whiterebel wrote: »

Get on to the sender and tell them it hasn’t been delivered. If they paid DPD for the service it is up to them to follow it up.

and that's not the right advice if it was delivered to PW seller have done their part, DPD directly operate a bit different thou- and if seller used that then yes they would be responsible, as you can track item minute it gets picked up, so little place for it to disappear, as ordered some stuff within ire during lockdown which was shipped via DPD, and item would even show up on PW site, even thou not using pw id, but they would link name to parcel wizard account which i found a neat feature.

Springwell · 01-10-2020 7:29pm

We get 2-7 parcels a week via DPD, many from ebay. These are the only missing ones. I've also bought from the same seller and the stuff arrived no problem. Just feel like I'm at a dead end now

Marcos · 05-10-2020 7:10pm

I ordered something and got an email saying DPD was due to deliver today. I was out at work and there was no delivery. If they miss a delivery do they leave a note like An Post do?

SCOOP 64 · 05-10-2020 7:43pm

Marcos wrote: »

I ordered something and got an email saying DPD was due to deliver today. I was out at work and there was no delivery. If they miss a delivery do they leave a note like An Post do?

Was that a email with a time slot ?

tk123 · 05-10-2020 8:08pm

Marcos wrote: »

I ordered something and got an email saying DPD was due to deliver today. I was out at work and there was no delivery. If they miss a delivery do they leave a note like An Post do?

Yes - the odd time I’ve missed one they’ve left a note to say it was in the green bin.

scamalert · 05-10-2020 9:07pm

as another user said depends if you got time slot on the morning of delivery. if not possible its due for next day, or youll need to re-schedule etc.

Marcos · 05-10-2020 11:50pm

No timeslot,

just an email from the company that had a link to the DPD app.

SCOOP 64 · 06-10-2020 10:08am

Marcos wrote: »

No timeslot,

just an email from the company that had a link to the DPD app.

I find if I don’t get email with time slot I don’t get it that day,

mathie · 06-10-2020 6:27pm

Hi
DPD lost my watch and say their insurance doesn't cover jewelry.

I'd be ok if it was damaged and they don't cover damage for things like watches and ceramics.

But they lost this parcel.

Do I have any comeback?

Thanks

DPD Parcel Wizard - DPD Pickup

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