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Courier company delivered a package to home for someone else

  • 25-06-2019 11:43am
    #1
    Thingymebob
    Registered Users Posts: 115 ✭✭


    Came home two weeks ago and found a card from courier company notifying us that they had left a package in our bin. Retrieved the package, it’s not for us. Called company, “Someone will call you back”. Waited a few days, no call.

    Emailed courier company, short story they’ll collect it between 9am - 5pm. Explained that we’re not at home, and that it’ll have to be before 8 or after 6.30. They’ve told us to return it to their depot. We don’t have a car. We’ve offered that they could collect from our workplaces, but no, it’s not on the couriers route.

    It’s a drama, and the courier company are demanding that we conform to their demands when it’s their screwup. We’re certainly not taking the day off to enable a collection.


Comments

  • #2
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,008 Mod ✭✭✭✭whiterebel


    Send an email to the sender?


  • #3
    Allinall
    Registered Users, Registered Users 2 Posts: 6,823 ✭✭✭Allinall


    Why not leave it in your bin, and tell them they can collect it from where they left it.

    After a week it'll be gone one way or the other.


  • #4
    GBX
    Registered Users, Registered Users 2 Posts: 12,015 ✭✭✭✭GBX


    Contact the vendor by email and explain the situation.
    Have you opened it to see whose name is on it? Whoever ordered the item Im sure would be happy if you made contact with them as its likely they have been in contact to say they are still waiting. Id check to see if there is any contact details and see if they want to collect it from you.


  • #5
    Alun
    Registered Users, Registered Users 2 Posts: 21,487 ✭✭✭✭Alun


    Surely there's an address and/or a contact number for the intended recipient on the package? Unless it's somewhere miles away could you not just contact them and get them to collect it?


  • #6
    JustMe,K
    Registered Users, Registered Users 2 Posts: 610 ✭✭✭JustMe,K


    GBX wrote: »
    Contact the vendor by email and explain the situation.
    Have you opened it to see whose name is on it? Whoever ordered the item Im sure would be happy if you made contact with them as its likely they have been in contact to say they are still waiting. Id check to see if there is any contact details and see if they want to collect it from you.

    This makes perfect sense.


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  • #7
    irish_goat
    Moderators, Recreation & Hobbies Moderators Posts: 5,804 Mod ✭✭✭✭irish_goat


    Is it anything decent?


  • #8
    Shelflife
    Registered Users, Registered Users 2 Posts: 3,075 ✭✭✭Shelflife


    GBX wrote: »
    Contact the vendor by email and explain the situation.
    Have you opened it to see whose name is on it? Whoever ordered the item Im sure would be happy if you made contact with them as its likely they have been in contact to say they are still waiting. Id check to see if there is any contact details and see if they want to collect it from you.

    Dont do this as then the vendor will expect you to send it on to them or on to the correct address.

    Email the courier and as an earlier poster did tell them that you are leaving it back where they left it (the bin) and its up to them to collect it.

    Its 100% up to the courier to sort this out.


  • #9
    looksee
    Registered Users, Registered Users 2 Posts: 28,767 ✭✭✭✭looksee


    The level of stupidity that would leave a package in a bin...

    You head off for a few days break
    Courier puts package in bin
    Neighbour, as asked, helpfully puts bin out for collection.


  • #10
    irish_goat
    Moderators, Recreation & Hobbies Moderators Posts: 5,804 Mod ✭✭✭✭irish_goat


    looksee wrote: »
    The level of stupidity that would leave a package in a bin...

    You head off for a few days break
    Courier puts package in bin
    Neighbour, as asked, helpfully puts bin out for collection.

    Dealt with a customer like this when I worked for waste management in the council. They phoned in asking what happens to the rubbish after the lorry collects it. I explained it gets dumped in a pile of about 200 tonnes a day and then gets sorted. Reason he was ringing was he was on holiday while his Amazon delivery of a laptop had been left in his bin (with a note dropped in the letterbox) and his neighbour went and put the bin out for collection.


  • #11
    GBX
    Registered Users, Registered Users 2 Posts: 12,015 ✭✭✭✭GBX


    Shelflife wrote: »
    Dont do this as then the vendor will expect you to send it on to them or on to the correct address.

    Email the courier and as an earlier poster did tell them that you are leaving it back where they left it (the bin) and its up to them to collect it.

    Its 100% up to the courier to sort this out.

    Why not? If they make contact with the person who ordered it, it would cut out having to deal with the courier who have already shown their standard by delivering to a random address and not willing to rectify the situation.


    As for leaving a parcel in a bin - yes it can be risky - but I've said it to a courier before to do so as I would be home within the hour. But if they did it without asking me first id be píssed off. Especially as its been said about valuables going off to the great big landfill in the sky.


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