We are due to go on holidays on the 15th of April, nice all inclusive trip with some guided tours included , its been paid in full
The company (which I won't name) have cancelled their tours until the 6th of April so far and are only offering a voucher back to use off another holiday to those people - their t&c say if they cancel a full refund will be issued
I am expecting our trip to be cancelled soon and am wondering am I within my rights not to accept a voucher ?
I did ring them 2 weeks ago before this all took off and asked could we reschedule our trip to later in the year and they said no, they also said we would lose 80% of the cost if we cancelled so we chose to wait it out and see
This is the section of the t&c I am reading
d) If prior to the departure date there is a cancellation, alteration, change or curtailment relating to a holiday, which results in more than 12 hours change in the time of departure, or a change of resort or in the type of accommodation offered, or some other change which fundamentally alters the holiday, the Organiser shall, if practicable, offer an alternative comparable holiday of at least similar standard or shall refund the Consumer all monies paid. Unless within four days of issue of the offer of an alternative holiday, it is declined by the Consumer in writing, the Organiser shall assume that the Consumer has accepted such offer. Where the offer is declined the Consumer shall only be entitled to return of payment made.