Hi, maybe someone can help me with this. I booked return flights to Amsterdam for the 13th and 17th of March. On the morning of the 13th I changed the dates of my flights due to the Coronavirus, I had not checked in for either flight at this time. I was charged a 70 euro flight change fee as well as 16 euro more for flight cost difference. Ryanair announced on the same day that they were waiving the fee for anyone due to fly on the 13th to the 31st. As per Ryanair's announcement I should not have charged the change fee but I am not sure how to go about getting in contact with them. When I originally booked those flights they were pretty last minute and with the flight change fee on top it has bought the total to 300 euro. They also charged for a price difference in flights, but when I verified the price of the new flights compared to my original ones, my new ones were cheaper and thus I shouldn't have been charged a surplus coat difference.
I tried their online chat service as soon as it opened the following day and I was waiting for nearly 5 hours, nobody ever got back to me. I lodged 2 complaints via email but I've been told emailing Ryanair is hopeless, I messaged them on Facebook, I made 2 posts on their Facebook announcement about the flight fee waiver; I haven't called them as it costs 15 cent a minute and I've read stories recently where people have tried calling them for over 2 hours and still are not getting a reply before giving up.