FYI WARNING - Sky 12 month BB deal contract ending

moodrater · 13-01-2014 1:48pm

AlanS181824 wrote: »

The guy on the phone told me that you can't leave because they don't do early termination charges meaning you actually can't pay to leave.

I saw on the Sky Forum that people were posting about getting offers still in contract so I thought they might. Sadly they don't and I have to wait until March before asking again.

Of course you can leave its not the bronx

Dig out your contact:
"The early termination charge will not be more than the payments you would have made to us for your Sky Broadband package and/or for the cheapest available option for Sky Talk, for the remainder of your Minimum Term(s), less any costs we save, including the cost for no longer providing you with the Services. "

Next time you talk to anyone in a call center, first get their name and ask them the date and tell them you're writing it down, guaranteed to cut the bull****. If they're giving you bull ask to escalate the call.

thund3rbird_ · 13-01-2014 2:11pm

I got on the "trial" just under 12 months ago.

Received an email last week that the 12 months was about to end so phoned up to see what was on offer (having already checked what the others were offering)

As I'm not on an unbundled exchange & eircom probably don't even realise my exchange exists with regard to fibre (or indeed asdl2+

) my bill was due to increase from 27.50 to 57.50.

Was offered half price for 6 months, no new contract.

Have taken it & I can always look around again in 5 months time to see what's on offer.

fitzcoff · 13-01-2014 5:08pm

I got my bill in the post today, and my half price wasn't applied.

I've rang them and they are looking into it and will get back to me.

They had a record of my call and it was noted to apply the half price but for whatever reason it wasn't applied. They will look into it and get back to me.

So just a word of warning to anyone else who got the half price, have a look at your bill.

cena · 13-01-2014 5:36pm

Just a heads up there well a sky forum starting on boards I think in the next week or so

Kristopherus · 13-01-2014 6:10pm

fitzcoff wrote: »

I got my bill in the post today, and my half price wasn't applied.

I've rang them and they are looking into it and will get back to me.

They had a record of my call and it was noted to apply the half price but for whatever reason it wasn't applied. They will look into it and get back to me.

So just a word of warning to anyone else who got the half price, have a look at your bill.

Are you absolutely sure that you are not on the €27.50 tarriff. Did you get a bill with a plethora of minuses on it? I had a look at my bill online today. It showed that I was on the €47.50 tarriff, with adjustments for th tansitional month as I was connected on 6th Feb.I had rang them last Monday about the increase and was to get a call back but it never came. Rang again this evening and got on to a very nice fella who had a good long look at my account and came back to tell me I was on €27.50 for 6 months. I told him that was not evident from the latest bill, and could he tell me what my Feb & March bills would be. He confirmed as above.

So it might be worth your while having another chat with them.

fitzcoff · 13-01-2014 6:55pm

Kristopherus wrote: »

Are you absolutely sure that you are not on the €27.50 tarriff. Did you get a bill with a plethora of minuses on it? I had a look at my bill online today. It showed that I was on the €47.50 tarriff, with adjustments for th tansitional month as I was connected on 6th Feb.I had rang them last Monday about the increase and was to get a call back but it never came. Rang again this evening and got on to a very nice fella who had a good long look at my account and came back to tell me I was on €27.50 for 6 months. I told him that was not evident from the latest bill, and could he tell me what my Feb & March bills would be. He confirmed as above.

So it might be worth your while having another chat with them.

The only discount on the bill is for the HD subscription, there is nothing there for the phone and BB.

When I rang and got the deal I was told the full bill would be 76 odd euro, this bill was up at 98 so that's why I checked through it and rang.

The guy reckoned that it will be sorted before the direct debit is taken that it was on my account but just wasn't applied.

Just wanted to let others know to check their bills

muffler · 13-01-2014 7:21pm

I was on the trial offer of €17.50/month which was due to expire on Feb 4 so back on Jan 2nd. I rang in to give cancellation notice and basically just asked if they had any offers to keep me as a customer and they guy give me the €27.50 a month for 6 months.

My billing date is the 22nd of the month so a few days ago I checked my upcoming bill online and discovered that I would be paying something like €35 or €36 which included line rental charge from the date I rang up to my billing date (Jan 2 - Jan 22). The trial offer had free line rental up to Feb 4 and the new offer Im on has a 50% discount on the line rental which begins on the billing date of January 22nd which is fine.

But what they were doing was charging me for a proportion of the new discounted pack (20 days line rental) so I rang and asked how could they charge me for a 20 day period in January when it was to be free up to the 4th Feb. and if anything I should have been charged for 2 days only if at all - me ringing on the 2nd January to cancel instead of the 4th January which meant I was ringing 33 days in advance of the contract expiry date.

Anyhow the girl I talked to yesterday took note of everything and said she hadnt authority to deal with it but would escalate it to some team or other. Fair play to her though she rang me this morning and said that the days I was being charged for would be credited to my account or rather the bill would change before payment due date on 22nd January.

So the message is....check your bills folks and if you think you are being overcharged call them.

AlanS181824 · 13-01-2014 8:52pm

cena wrote: »

Just a heads up there well a sky forum starting on boards I think in the next week or so

I hope this is true.
Be great to be able to have a direct forum online to talk to them on that specifies in R.O.I.

cena · 13-01-2014 9:20pm

AlanS181824 wrote: »

I hope this is true.
Be great to be able to have a direct forum online to talk to them on that specifies in R.O.I.

100 percent true.

muffler · 13-01-2014 9:22pm

cena wrote: »

100 percent true.

Where did you get that info from?

cena · 13-01-2014 9:24pm

muffler wrote: »

Where did you get that info from?

I can't say. Head of boards and sky wouldn't like me to say. I don't work for either. Just trust me

AlanS181824 · 13-01-2014 9:48pm

cena wrote: »

I can't say. Head of boards and sky wouldn't like me to say. I don't work for either. Just trust me

Hmm okay then.

cena · 13-01-2014 11:45pm

AlanS181824 wrote: »

Hmm okay then.

Ye can thank me when it's up and running

keno-daytrader · 15-01-2014 1:43pm

cena wrote: »

Ye can thank me when it's up and running

If the boards account is as shockingly bad as their own support forum on the Sky website then no thanks will be coming

uck51js9zml2yt · 17-01-2014 9:54pm

was onto Sky. I'm getting broadband and phone at half price for 6 months. Works out at 27.50 p.m.

Their fibre is due to go live April/May. The guy I was talking to was testing it at home (I hate him:mad:)

markad1 · 17-01-2014 11:37pm

^^^ Don't believe everything they tell you

Kristopherus · 18-01-2014 12:40am

keno-daytrader wrote: »

If the boards account is as shockingly bad as their own support forum on the Sky website then no thanks will be coming

Absolute BS:rolleyes:. There's a myriad of other Irish service providers who could learn a lot from the Sky C.Service. Among them our own telcos & mobile operators.

cena · 18-01-2014 12:40am

keno-daytrader wrote: »

If the boards account is as shockingly bad as their own support forum on the Sky website then no thanks will be coming

No if about the forum

Kristopherus · 18-01-2014 12:50am

Jaxton Sticky Spokeswoman wrote: »

was onto Sky. I'm getting broadband and phone at half price for 6 months. Works out at 27.50 p.m.

Their fibre is due to go live April/May. The guy I was talking to was testing it at home (I hate him:mad:)

Yea, I was talking to a very nice fella a couple of weeks ago and he told me the staff were the testers of the fibre service and that it was planned for May/ June. But he cautioned that it would'nt be launched unless the service is guaranteed to operate up to their standards. I presume he meant by that, that if Eircom don't jump to Sky's dance, there will be further delay. And with Eircom admitting today that they don't have sufficient resources(techies) to service the current outages,and with over 10,000 customers in the West still out, I think our 6-month discount could very well be expired before we see Skyfibre.

jaykay74 · 18-01-2014 12:53pm

Quick question, thinking of moving from Vodafone for BB/phone to Sky broadband since I am out of contract with vodafone. Does it impact my sky subscription for tv at all since i am also out of contract there. I would like to do something with my sky tv and just wondering if somehow signing up for Sky BB will mean I am automatically in a new 12 month contract with Sky Tv. Anyone know ? If that was the case I would have to talk about both ( tv & BB) at same time I guess...

SPAWKER · 18-01-2014 1:43pm

jaykay74 wrote: »

Quick question, thinking of moving from Vodafone for BB/phone to Sky broadband since I am out of contract with vodafone. Does it impact my sky subscription for tv at all since i am also out of contract there. I would like to do something with my sky tv and just wondering if somehow signing up for Sky BB will mean I am automatically in a new 12 month contract with Sky Tv. Anyone know ? If that was the case I would have to talk about both ( tv & BB) at same time I guess...

No signing up to sky bb will not affect your tv service as they are seperate

cena · 18-01-2014 4:30pm

jaykay74 wrote: »

Quick question, thinking of moving from Vodafone for BB/phone to Sky broadband since I am out of contract with vodafone. Does it impact my sky subscription for tv at all since i am also out of contract there. I would like to do something with my sky tv and just wondering if somehow signing up for Sky BB will mean I am automatically in a new 12 month contract with Sky Tv. Anyone know ? If that was the case I would have to talk about both ( tv & BB) at same time I guess...

I wouldn't move if you ring loads of Vodafone mobile numbers as they are free to ring from Vodafone landline.

jaykay74 · 18-01-2014 6:04pm

cena wrote: »

I wouldn't move if you ring loads of Vodafone mobile numbers as they are free to ring from Vodafone landline.

Thanks for the advice but the phone line is rarely used for calls. Its really only a means to get BB access.

Its actually my parents who would be doing this so I am wondering is the switch from vodafone to Sky as simple as a call to Sky or does it involve contacting Vodafone too (contract with vodafone is up a good while). Also would it involve some configuration change to the existing router or taking a new one from Sky. I know I could get this kind of info from Sky but I live abroad so don't fancy international calls to Sky to sort out my dads BB. Also they probably wouldn't leave me make decisions for my dad.

SPAWKER · 18-01-2014 7:21pm

jaykay74 wrote: »

Thanks for the advice but the phone line is rarely used for calls. Its really only a means to get BB access.

Its actually my parents who would be doing this so I am wondering is the switch from vodafone to Sky as simple as a call to Sky or does it involve contacting Vodafone too (contract with vodafone is up a good while). Also would it involve some configuration change to the existing router or taking a new one from Sky. I know I could get this kind of info from Sky but I live abroad so don't fancy international calls to Sky to sort out my dads BB. Also they probably wouldn't leave me make decisions for my dad.

No its not as simple as a call to sky you will need to call Vodafone to give them 30 days notice. Even though your contract is up you still need to give them 30 days notice, its in the small print.

muffler · 18-01-2014 7:27pm

SPAWKER wrote: »

No its not as simple as a call to sky you will need to call Vodafone to give them 30 days notice. Even though your contract is up you still need to give them 30 days notice, its in the small print.

I left Vodafone last year and moved to Sky and never had to contact VF. The Sky rep looked after all that.

Im open to correction here but afaik there is an agreement between all broadband providers that customers can switch without having to make contact with their existing provider....subject of course to them not being tied to a contract

muffler · 18-01-2014 7:31pm

cena wrote: »

I wouldn't move if you ring loads of Vodafone mobile numbers as they are free to ring from Vodafone landline.

Where did you get that from?

Kristopherus · 18-01-2014 7:33pm

SPAWKER wrote: »

No its not as simple as a call to sky you will need to call Vodafone to give them 30 days notice. Even though your contract is up you still need to give them 30 days notice, its in the small print.

No. If you're out of contract with Voda, then Sky will handle all the dogwork. OP, can your parents get fibre?

Ste05 · 18-01-2014 7:33pm

SPAWKER wrote: »

No its not as simple as a call to sky you will need to call Vodafone to give them 30 days notice. Even though your contract is up you still need to give them 30 days notice, its in the small print.

I didn't have to either when I switched last year. Sky do it all.

SPAWKER · 18-01-2014 7:33pm

muffler wrote: »

I left Vodafone last year and moved to Sky and never had to contact VF. The Sky rep looked after all that.

Im open to correction here but afaik there is an agreement between all broadband providers that customers can switch without having to make contact with their existing provider....subject of course to them not being tied to a contract

I was with Eircom for years and was well out of contract before I moved to Sky and I let Sky do the switch for me but I got a letter from Eircom after the last bill to say I owed them so much because I never gave them 30 days notice to terminate my account.

muffler · 18-01-2014 7:44pm

jaykay74 wrote: »

Its actually my parents who would be doing this so I am wondering is the switch from vodafone to Sky as simple as a call to Sky or does it involve contacting Vodafone too (contract with vodafone is up a good while).

From my experience and in the experience of others who moved to Sky this time last year it was merely a simple phone call to Sky and they looked after everything. If you have any doubts about this you can ask Sky the question by phone or email and get it confirmed. You could even asky Vodafone on their Talk To forum here on Boards. The following is from the FAQ's here on Sky's website

If you are switching your services from anyone other than UPC, once you have placed your order with us (including giving us your UAN), we'll take care of the rest and will be in touch soon to complete your transfer.

jaykay74 wrote: »

Also would it involve some configuration change to the existing router or taking a new one from Sky. I know I could get this kind of info from Sky but I live abroad so don't fancy international calls to Sky to sort out my dads BB.

Sky provide you with a new router.

jaykay74 wrote: »

Also they probably wouldn't leave me make decisions for my dad.

You can either order it online from the link I posted above but if its done by phone you will either have to get our dad to talk to them or else you have his details and and pretend you're him :cool:

muffler · 18-01-2014 7:49pm

SPAWKER wrote: »

I was with Eircom for years and was well out of contract before I moved to Sky and I let Sky do the switch for me but I got a letter from Eircom after the last bill to say I owed them so much because I never gave them 30 days notice to terminate my account.

I'd be more surprised if you had told me the opposite. When the hoards moved to Sky last year I was reading various posts in the thread at the time about Eircom being the only provider to charge for not giving notice of cancellation.

muffler · 18-01-2014 8:09pm

SPAWKER wrote: »

I was with Eircom for years and was well out of contract before I moved to Sky and I let Sky do the switch for me but I got a letter from Eircom after the last bill to say I owed them so much because I never gave them 30 days notice to terminate my account.

Just doing a bit of rooting around (looking for something else) when I spotted this

Seems as if Eircom can sign you straight up from another provider without any problems.

Cantona's Collars · 18-01-2014 10:05pm

muffler wrote: »

Just doing a bit of rooting around (looking for something else) when I spotted this

Seems as if Eircom can sign you straight up from another provider without any problems.

All providers can do that,the only hitch is that you might find is if you have anything outstanding on a bill which will hold up the process.

Eircom are notorious for finding ways to hold people up who are trying to switch from them.

cena · 18-01-2014 10:17pm

muffler wrote: »

Where did you get that from?

We had that the 6 year or more.

Kristopherus · 18-01-2014 11:15pm

SPAWKER wrote: »

I was with Eircom for years and was well out of contract before I moved to Sky and I let Sky do the switch for me but I got a letter from Eircom after the last bill to say I owed them so much because I never gave them 30 days notice to terminate my account.

You should have told them to F.O. Eircom introduced this condition very recently and if its not on your contract, the you owe them nothing. IMHO, they are making up some of these rules as they go along:mad:

muffler · 18-01-2014 11:31pm

cena wrote: »

We had that the 6 year or more.

Im not sure what you're saying here. You had free calls 6 years ago or you have had free calls for the last 6 years?

cena · 19-01-2014 10:14am

muffler wrote: »

Im not sure what you're saying here. You had free calls 6 years ago or you have had free calls for the last 6 years?

We had free Vodafone to Vodafone the last 6 years while with them

muffler · 19-01-2014 12:02pm

cena wrote: »

We had free Vodafone to Vodafone the last 6 years while with them

I have no idea what offers Vodafone were giving their customers 6 years ago but you really shouldn't be posting here telling people that they can get free land line to Vodafone mobile calls when Vodafone no longer do that as part of any package.

cena · 19-01-2014 12:45pm

muffler wrote: »

I have no idea what offers Vodafone were giving their customers 6 years ago but you really shouldn't be posting here telling people that they can get free land line to Vodafone mobile calls when Vodafone no longer do that as part of any package.

Are you sure they not doing it.

muffler · 19-01-2014 1:03pm

cena wrote: »

Are you sure they not doing it.

Unless its hidden away in some dark corner of their website I cant see any packages that provide free land line calls to VF mobiles. There is 100 minutes free to any Irish mobile network but thats not just exclusive to VF mobiles and its certainly not unlimited.

Prior to Jan. 2013 I had been with VF for nearly 4 years and I never seen such an offer. Trust me, I would have found it had it been there.

I think you got something free that you werent really supposed to have just like when I used to frequently go over the hour in calls to landlines and was never charged for this.

cena · 19-01-2014 1:36pm

muffler wrote: »

Unless its hidden away in some dark corner of their website I cant see any packages that provide free land line calls to VF mobiles. There is 100 minutes free to any Irish mobile network but thats not just exclusive to VF mobiles and its certainly not unlimited.

Prior to Jan. 2013 I had been with VF for nearly 4 years and I never seen such an offer. Trust me, I would have found it had it been there.

I think you got something free that you werent really supposed to have just like when I used to frequently go over the hour in calls to landlines and was never charged for this.

I should be more clearer we got to pick only 3 Vodafone numbers that you got for free.

muffler · 19-01-2014 4:13pm

cena wrote: »

I wouldn't move if you ring loads of Vodafone mobile numbers as they are free to ring from Vodafone landline.

cena wrote: »

I should be more clearer we got to pick only 3 Vodafone numbers that you got for free.

Thats 2 completely different things altogether and tbh its piss poor advice to be offering others when they are asking about bb and phone providers.

SPAWKER · 19-01-2014 7:29pm

Kristopherus wrote: »

You should have told them to F.O. Eircom introduced this condition very recently and if its not on your contract, the you owe them nothing. IMHO, they are making up some of these rules as they go along:mad:

I got onto comreg about this and they told me that it was in Eircom's right to charge me a cancellation fee as I had not given them the 30 days notice.

maringo · 20-01-2014 12:19am

I'm with vodafone and they give calls to three nominated mobile numbers for free. You have to ring them and tell them the three mobile nos. They said free calls would apply to the three nominated numbers.

loopymum · 20-01-2014 1:13am

SPAWKER wrote: »

I got onto comreg about this and they told me that it was in Eircom's right to charge me a cancellation fee as I had not given them the 30 days notice.

Didn't Eircom get a slap on the wrists from Comreg recently?

I will see if I can find the link

loopymum · 20-01-2014 1:14am

Found it

Kristopherus · 20-01-2014 1:46am

loopymum wrote: »

Found it

Brilliant. Serves Eircom right.

Kristopherus · 20-01-2014 1:50am

SPAWKER wrote: »

I got onto comreg about this and they told me that it was in Eircom's right to charge me a cancellation fee as I had not given them the 30 days notice.

Go back to Eircom and tell them in the strongest terms that they are breaking Comreg's rules. But............ then that's the usual attitude of Eircom to Comreg's rulings:rolleyes:.

SPAWKER · 20-01-2014 8:07pm

loopymum wrote: »

Didn't Eircom get a slap on the wrists from Comreg recently?

I will see if I can find the link

Had a read of that but it was last January 2013 when I switched so I don't think I can get anything back from them.

Kristopherus · 20-01-2014 8:46pm

SPAWKER wrote: »

Had a read of that but it was last January 2013 when I switched so I don't think I can get anything back from them.

I suppose nobody would have a copy of their T & Cs going back a few years. I'm almost certain they changed them only in very recent times.

@&BV_EngineID=ccchadfmdededlkcefeceiedffndffj.0&cid=TermsAndConditionsRes&site=Res&chanId=0

Those BB terms were effective from 20/05/2013. I cannot see from perusing a few of their other T & Cs if notice has to be given to them if you're out of contract. Perhaps someone else can shed more light on the issue.

FYI WARNING - Sky 12 month BB deal contract ending

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