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Irish Rail Ticket Machines

  • 04-12-2018 7:48pm
    #1
    Grace Sharp Rant
    Posts: 0 ✭ Grace Sharp Rant


    If I am buying a ticket for 20 euro will the machine reject a 50 due to change required in coins?


Comments

  • #2
    goingnowhere
    Registered Users, Registered Users 2 Posts: 4,208 ✭✭✭goingnowhere


    Yes


  • #3
    Grace Sharp Rant
    Posts: 0 ✭ Grace Sharp Rant


    goingnowhere wrote: »
    Yes
    Thank you. My Mrs was blaming me for folding the note. I reckoned it was the coins required to dispense change


  • #4
    L1011
    Registered Users, Registered Users 2 Posts: 69,563 ✭✭✭✭L1011


    The model of machine they use can be configured to give notes in change, for some perverse reason they haven't done it.


  • #5
    Losty Dublin
    Registered Users, Registered Users 2 Posts: 13,245 ✭✭✭✭Losty Dublin


    Grace Sharp Rant wrote: »
    Thank you. My Mrs was blaming me for folding the note. I reckoned it was the coins required to dispense change

    There are signs on many of their ticket machines stating that they won't give change on €50 notes unless you are purchasing ticket above a stated value.


  • #6
    Infini
    Registered Users, Registered Users 2 Posts: 4,573 ✭✭✭Infini


    L1011 wrote: »
    The model of machine they use can be configured to give notes in change, for some perverse reason they haven't done it.

    Not that I'm aware of. Those machines only ever have dispensed coins as change they never accept €50 unless the amount exceeds €31.50 / change is less than €19.

    Would also say they have refitted them with contactless in the last few weeks but software is not ready yet.


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  • #7
    L1011
    Registered Users, Registered Users 2 Posts: 69,563 ✭✭✭✭L1011


    The same model does it across the world. The spec doc should be on S&Bs website


  • #8
    devnull
    Moderators, Motoring & Transport Moderators Posts: 11,687 Mod ✭✭✭✭devnull


    Infini wrote: »
    Not that I'm aware of. Those machines only ever have dispensed coins as change they never accept €50 unless the amount exceeds €31.50 / change is less than €19.

    Would also say they have refitted them with contactless in the last few weeks but software is not ready yet.

    The very same machines have been used over many countries, over the UK and can support contactless, they can support note return and a whole load of other features that Irish Rail don't have on their software. They just need to pay someone to write the functionality into them and use a more modern version rather than one which is the same from years ago and hasn't been updated to take into account newer features the machines support.


  • #9
    L1011
    Registered Users, Registered Users 2 Posts: 69,563 ✭✭✭✭L1011


    I suspect instead of "pay someone" its just "ask S&B" or maybe "pay S&B"

    S&B support and service the machines mostly, not IR.


  • #10
    devnull
    Moderators, Motoring & Transport Moderators Posts: 11,687 Mod ✭✭✭✭devnull


    L1011 wrote: »
    I suspect instead of "pay someone" its just "ask S&B" or maybe "pay S&B"

    S&B support and service the machines mostly, not IR.

    The last few years hasn't that been done by Quaestor? Before it used to be always S&B themselves - did S&B subcontract the maintenance I wonder or did the maintenance deal expire and Irish Rail went wit a third party?

    I do know of one company that decided that S&B were quoting too expensive prices so they went through a third party to get software changed made - didn't go down too well with S&B at all who didn't want to support the machines properly after that.


  • #11
    L1011
    Registered Users, Registered Users 2 Posts: 69,563 ✭✭✭✭L1011


    May be subcontractes for the basic servicing of coin receptors, printers, etc. They definitely still deal with S&B for high level stuff as well as buying new units


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  • #12
    devnull
    Moderators, Motoring & Transport Moderators Posts: 11,687 Mod ✭✭✭✭devnull


    L1011 wrote: »
    May be subcontractes for the basic servicing of coin receptors, printers, etc. They definitely still deal with S&B for high level stuff as well as buying new units

    From reading the Quaestor website section on Irish Rail, it suggests that they may well be contracted directly for Irish Rail for the lions share of the maintenance and running of the system. If that's the case, then I'd imagine S&B will be less accommodating on work and the price they charge, compared to if IR were going direct for their maintenance.

    Reading that Quaestor site is quite interesting though, they're responsible for maintaining Passenger Information Systems on 223 Iarnrod Eireann train-cars, Bus Eireann and Dublin Bus ticketing equipment among other things and honesty, with the low level of reliability and poor functionality of some of those systems, it's not really a claim to fame!

    Really those S&B machines are capable of doing so much more than Irish Rail use them for. They're well overdue a software refresh and to fit contactless machines - I don't understand why it hasn't already been done because the LUAS ones were done ages ago, although they certainly are on a direct S&B contract.


  • #13
    Jamie2k9
    Registered Users, Registered Users 2 Posts: 10,756 ✭✭✭✭Jamie2k9


    Didn't someone say IE maintain TMVs inhouse or within CIE unlike Luas who outsource to the manufacturer?

    CIE IT systems are complete s**t from apps, websites, real time, TMVs.


  • #14
    L1011
    Registered Users, Registered Users 2 Posts: 69,563 ✭✭✭✭L1011


    They definitely do not maintain them in-house. The actual staff loading up new ticket rolls etc are Quaestor, possibly contracted direct, possibly contracted to S&B. Now that I remember I've seen actual S&B badged staff doing the work for Luas I'd guess it has to be contracted direct.


  • #15
    devnull
    Moderators, Motoring & Transport Moderators Posts: 11,687 Mod ✭✭✭✭devnull


    Jamie2k9 wrote: »
    Didn't someone say IE maintain TMVs inhouse or within CIE unlike Luas who outsource to the manufacturer?

    See above link - Quaestor certainly maintain them now, I've seen them a few times in the last few months and a lot over the past few years but haven't seen S&B for ages whereas they were doing the maintenance a good few years back.

    For these things I think you really need to go with the manufacturer since you get everything in one. In the transport industry for a good few years now outside CIE it's been common in the UK and Ireland to have everything on maintenance and spares contracts with the supplier.

    I don't know what the contracts are like with IE and S&B and Quaestor, but it is quite common with electronics that if a manufacturer supplies a machine and a party that are not authorised by the manufacturer to service it does so, that the manufacturer will not fully support the machines and will charge far more for any work that needs to be done.


  • #16
    devnull
    Moderators, Motoring & Transport Moderators Posts: 11,687 Mod ✭✭✭✭devnull


    L1011 wrote: »
    They definitely do not maintain them in-house. The actual staff loading up new ticket rolls etc are Quaestor, possibly contracted direct, possibly contracted to S&B. Now that I remember I've seen actual S&B badged staff doing the work for Luas I'd guess it has to be contracted direct.

    See page 11 here:

    In 2013 they signed a 3 year direct maintenance contract with Quaestor, I would say they probably got another one or an extension since.


  • #17
    Hilly Bill
    Registered Users, Registered Users 2 Posts: 6,045 ✭✭✭Hilly Bill


    Infini wrote: »
    Not that I'm aware of. Those machines only ever have dispensed coins as change they never accept €50 unless the amount exceeds €31.50 / change is less than €19.

    Would also say they have refitted them with contactless in the last few weeks but software is not ready yet.

    Doesn't the contactless option work?


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