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AddressPal & Lockers - An Post's Parcel Service SEE MOD WARNING FIRST POST

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Comments

  • #2452
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,014 Mod ✭✭✭✭whiterebel


    honda boi - have a look through the charters for this and the online buying and auction forums (the parent forum for here) before posting anything else on this. Thanks


  • #2453
    IrishStuff09
    Registered Users, Registered Users 2 Posts: 813 ✭✭✭IrishStuff09


    theguzman wrote: »
    Is that Galway based locker outside or near a Post Office or at random location? Would be great if An Post took it countrywide, Parcel Motel only targeted the bigger county towns, e.g. County Towns and larger urban areas.

    Nearest post offices are about a 10-15 minute walk away, this is at shopping centre. I emailed them last week asking about it...and they replied telling me that they don't have a locker there :confused::pac:

    HM2hCvm.png


  • #2454
    JamesBond2010
    Registered Users Posts: 2,450 ✭✭✭JamesBond2010


    IrishStuff09 wrote: »
    Nearest post offices are about a 10-15 minute walk away, this is at shopping centre. I emailed them last week asking about it...and they replied telling me that they don't have a locker there :confused::pac:

    HM2hCvm.png

    The plot thickens :eek: :eek: Get Scooby Doo on the Case :D:D


  • #2455
    gerard2210
    Registered Users, Registered Users 2 Posts: 547 ✭✭✭gerard2210


    IrishStuff09 wrote: »
    Nearest post offices are about a 10-15 minute walk away, this is at shopping centre. I emailed them last week asking about it...and they replied telling me that they don't have a locker there :confused::pac:

    HM2hCvm.png
    The lockers have nothing to do with AddressPal, which is why you got the reply you got. They're for normal an post parcel deliveries.


  • #2456
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    gerard2210 wrote: »
    The lockers have nothing to do with AddressPal, which is why you got the reply you got. They're for normal an post parcel deliveries.

    Which goes to show how crap An Post management is when it comes to do the one core thing we all expect them to do.


  • #2457
    gerard2210
    Registered Users, Registered Users 2 Posts: 547 ✭✭✭gerard2210


    my3cents wrote: »
    Which goes to show how crap An Post management is when it comes to do the one core thing we all expect them to do.

    ????.
    If a customer won't be at home when a parcel is due for delivery they can choose to have it left in a locker.
    Is that not an improvement in service to the customer?


  • #2458
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    gerard2210 wrote: »
    ????.
    If a customer won't be at home when a parcel is due for delivery they can choose to have it left in a locker.
    Is that not an improvement in service to the customer?

    But other customers can't choose to use the lockers.


  • #2459
    gerard2210
    Registered Users, Registered Users 2 Posts: 547 ✭✭✭gerard2210


    my3cents wrote: »
    But other customers can't choose to use the lockers.
    Not yet. An post might allow that in time.


  • #2460
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    gerard2210 wrote: »
    Not yet. An post might allow that in time.

    Yep typical An Post do half a job and not do that well, but at least working that way they can always complain that they aren't making enough profit and put the prices up.


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  • #2461
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    Just had a couple of items with Addresspal, was only meant to be one but forgot to change the delivery address back for the following Amazon order :rolleyes:

    Anyway had an item missing (memory card) from one order but really Amazons fault for crap packing - C4 (no not the explosive) packing works fine for books but not small items surprised I haven't lost stuff that way before.

    Did wonder if Amazon would refund but a quick chat session and they did the refund. Didn't want the item sent again as it was free Prime delivery so better for me just to order another sent direct.

    Ordered Tuesday evening delivered following Monday morning.


  • #2462
    Uncle Charlie
    Banned (with Prison Access) Posts: 200 ✭✭Uncle Charlie


    Anyone know of any companies that will provide a UK mainland Parcel Address for Ireland ?


    Some businesses in the UK won't deliver to Northern Ireland or Ireland.


  • #2463
    mammychicken
    Registered Users Posts: 42 ✭mammychicken


    An Post do Addresspal service,


  • #2464
    Simi
    Registered Users, Registered Users 2 Posts: 1,881 ✭✭✭Simi


    I've an item that's 115 X 70 X 30. The seller is willing to ship to Ireland but says it'll cost £70 postage. This is 15cm above address pals limits. Will it be rejected on the spot or have other people gotten packages this size?

    Are there any other UK based addresses for similar sized packages?


  • #2465
    seekers
    Registered Users, Registered Users 2 Posts: 202 ✭✭seekers


    Maybe there are other couriers who would take one. Did you look up parcelwizard?


  • #2466
    Simi
    Registered Users, Registered Users 2 Posts: 1,881 ✭✭✭Simi


    Both parcel motel and parcel Wizard say they'll charge ~€28 according to the calculators + whatever surcharge the seller will apply for NI delivery. I'm wary of parcel motel though after recent tales of excessive charges for oversized packages. Thanks for your help.


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  • #2467
    Uncle Charlie
    Banned (with Prison Access) Posts: 200 ✭✭Uncle Charlie


    mammychicken wrote: »
    An Post do Addresspal service,


    Have you any experience using them.

    I wonder how long they take to deliver to Ireland from the UK ?


  • #2468
    Doge
    Registered Users, Registered Users 2 Posts: 9,060 ✭✭✭Doge


    Had a friend who had a large £2000 item which he did not ordered delivered to his house possibly due to having the same name as another customer.

    This was about 2 months ago and his account was charged.
    An post wouldnt collect the item they mistakenly delivered to his house so he brought it to the post office and returned it.

    About a month later the exact same item was delivered AGAIN to his door!

    And he is still waiting on a refund for both times.

    And some poor person is probably down 2 grand because of this.

    I had a similar experience last Christmas eve.

    A yamaha keyboard (it had no discrete packaging) was brought in by my local post courier guy,
    and I told him to return it as i had not ordered it.

    Some poor kid must have been upset why Santa didnt deliver his keyboard on Christmas day.

    I would be extremely careful ordering anything of high value from Address Pal, or even using them at all as it takes so long to be refunded.

    MOD: <SNIP> Please read the charter, particularly the bit about prohibited articles.

    An absolute joke of a company.

    I must have had 300 packages delivered now with Parcel Wizard and never had an issue.

    Just said I'd give people a heads up as this is not acceptable.


  • #2469
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    Uncle Charlie wrote: »
    Have you any experience using them.

    I wonder how long they take to deliver to Ireland from the UK ?

    You don't have to look far to find the information I posted this further up this very page....

    "Ordered Tuesday evening delivered following Monday morning."

    That was Amazon Prime that and they delivered to Addresspal on the Wednesday morning.


  • #2470
    Uncle Charlie
    Banned (with Prison Access) Posts: 200 ✭✭Uncle Charlie


    my3cents wrote: »
    You don't have to look far to find the information I posted this further up this very page....

    "Ordered Tuesday evening delivered following Monday morning."

    That was Amazon Prime that and they delivered to Addresspal on the Wednesday morning.


    That's a long time if you are trying to order fresh food that is not available in Ireland.


  • #2471
    MOH
    Registered Users, Registered Users 2 Posts: 6,465 ✭✭✭MOH


    Uncle Charlie wrote: »
    That's a long time if you are trying to order fresh food that is not available in Ireland.

    I definitely wouldn't try ordering fresh food through AddressPal, I'd say it's chances of arriving edible are about 1%


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  • #2472
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    Perishable goods are on the restricted list.


  • #2473
    Doge
    Registered Users, Registered Users 2 Posts: 9,060 ✭✭✭Doge


    Doge wrote: »
    MOD: <SNIP> Please read the charter, particularly the bit about prohibited articles.
    Apologies for the slip up mods.
    I think the root of the problem is the fact that an post are willing to send these restricted items by air instead of by boat.

    I blame them! :pac:


  • #2474
    irishgirl19
    Registered Users, Registered Users 2 Posts: 1,609 ✭✭✭irishgirl19


    My amazon prime order was delivered to address pal over the weekend. Tracking says handed to resident.
    I then see address pals site says they only receive packages Monday-Friday so I've no idea if they have my package and will have to wait and see if it arrives at the post office.
    Has anyone had a package delivered there on the weekend?
    They are my last choice but I could only get the item delivered to mainland UK


  • #2475
    prinzeugen
    Closed Accounts Posts: 2,891 ✭✭✭prinzeugen


    Anybody had this happen to them before?

    Parcel get sent from AddressPal in the US, Gets to Portlaoise, forwarded on to Dublin Mails Centre, Sent straight back to the US???

    Zero response from An Post

    Screenshot 2019-11-06 at 14.04.54.png


  • #2476
    Discodog
    Registered Users, Registered Users 2 Posts: 15,918 ✭✭✭✭Discodog


    I have hearing of more & more problems with AP. Their customer service seem to be hopeless.


  • #2477
    prinzeugen
    Closed Accounts Posts: 2,891 ✭✭✭prinzeugen


    An Post got back to me.. They are claiming that it was accidentally put in the outgoing mail and it is now on its way back from Heathrow!

    We will see.. I am 100% convinced the next thing to appear on the tracking will be that it has arrived back in the US.


  • #2478
    SPDUB
    Registered Users, Registered Users 2 Posts: 1,341 ✭✭✭SPDUB


    prinzeugen wrote: »
    Anybody had this happen to them before?

    Parcel get sent from AddressPal in the US, Gets to Portlaoise, forwarded on to Dublin Mails Centre, Sent straight back to the US???

    Zero response from An Post

    Screenshot 2019-11-06 at 14.04.54.png

    Once had a parcel going to USA , reach USA where the USPS sent it back to Ireland and then An Post sent to back to the USA .


  • #2479
    Dan Jaman
    Registered Users, Registered Users 2 Posts: 39,928 ✭✭✭✭Dan Jaman


    prinzeugen wrote: »
    Anybody had this happen to them before?

    Parcel get sent from AddressPal in the US, Gets to Portlaoise, forwarded on to Dublin Mails Centre, Sent straight back to the US???

    Zero response from An Post

    Screenshot 2019-11-06 at 14.04.54.png


    I've never had a parcel returned to the US, but similar dumb-assery happened on a couple of occasions with parcels from the UK, years ago.
    Both of them were returned as 'inadequately addressed', which was utter nonsense. 
    Вашему собственному бычьему дерьму нельзя верить - V Putin




  • #2480
    Away With The Fairies
    Banned (with Prison Access) Posts: 4,077 ✭✭✭Away With The Fairies


    Anyone have a parcel sit in Portlaoise for a few days. Had a parcel arrive on Thursday. Received a message saying delivery next working day, so that would have been Friday but things happen so I should have it today... Except there's no movement at all and it's still in Portlaoise.


  • #2481
    seekers
    Registered Users, Registered Users 2 Posts: 202 ✭✭seekers


    Yes, ive noticed that on some deliveries, the parcel sits in London for the most of a week. A delay in Portlaoise happens even with regular parcels going out


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  • #2482
    JamesBond2010
    Registered Users Posts: 2,450 ✭✭✭JamesBond2010


    Away With The Fairies wrote: »
    Anyone have a parcel sit in Portlaoise for a few days. Had a parcel arrive on Thursday. Received a message saying delivery next working day, so that would have been Friday but things happen so I should have it today... Except there's no movement at all and it's still in Portlaoise.


    Dont forget get its xmas season now so it will be xtra busy. So u know what they ARE LIKE THEN. Any delay in deliveries screws the next days up


  • #2483
    Away With The Fairies
    Banned (with Prison Access) Posts: 4,077 ✭✭✭Away With The Fairies


    JamesBond2010 wrote: »
    Dont forget get its xmas season now so it will be xtra busy. So u know what they ARE LIKE THEN. Any delay in deliveries screws the next days up

    I'm ok with a day. But two days? Or should add another week to my expected delivery?


  • #2484
    The Bishop Basher
    Registered Users, Registered Users 2 Posts: 4,279 ✭✭✭The Bishop Basher


    I signed up with address pal last week and had something delivered to them on Friday.

    The status hasn't changed since 3pm on Friday when it was accepted at the Heathrow Hub.

    I called them this afternoon to check everything was ok with it but the lady told me they don't have access to the systems to check :confused:

    So just wondering if it's normal for their system not to update and when should I start to get concerned.


  • #2485
    SCOOP 64
    Registered Users, Registered Users 2 Posts: 5,303 ✭✭✭SCOOP 64


    The Bishop Basher wrote: »
    I signed up with address pal last week and had something delivered to them on Friday.

    The status hasn't changed since 3pm on Friday when it was accepted at the Heathrow Hub.

    I called them this afternoon to check everything was ok with it but the lady told me they don't have access to the systems to check :confused:

    So just wondering if it's normal for their system not to update and when should I start to get concerned.


    Thats the norm, you wont hear anything until its in your post office, used them a few times now never had a problem


  • #2486
    The Bishop Basher
    Registered Users, Registered Users 2 Posts: 4,279 ✭✭✭The Bishop Basher


    SCOOP 64 wrote: »
    Thats the norm, you wont hear anything until its in your post office, used them a few times now never had a problem

    OK nice one thanks.


  • #2487
    NeoRox
    Registered Users, Registered Users 2 Posts: 606 ✭✭✭NeoRox


    Does anybody have any experience of Hermes deliveries to AddressPal from Amazon? . I got an attempted delivery email this morning and it says that "In most cases, Hermes UK will try again the next business day.". The question is do they attempt delivery again has anybody found?


  • #2488
    Dan Jaman
    Registered Users, Registered Users 2 Posts: 39,928 ✭✭✭✭Dan Jaman


    Yeah, I've had that from Hermes and it's always got there eventually.
    Problem is, there's no way of telling whether they've actually attempted delivery or the driver is just over-worked and flicked the parcel to the back of the van. It usually gets there, though. 
    Вашему собственному бычьему дерьму нельзя верить - V Putin




  • #2489
    NeoRox
    Registered Users, Registered Users 2 Posts: 606 ✭✭✭NeoRox


    Dan Jaman wrote: »
    Yeah, I've had that from Hermes and it's always got there eventually.
    Problem is, there's no way of telling whether they've actually attempted delivery or the driver is just over-worked and flicked the parcel to the back of the van. It usually gets there, though.
    Thanks for that. Got the confirmation from Amazon that it had been delivered so all sorted. Handy to know for future purchases that end up with Hermes.


  • #2490
    loveisdivine
    Registered Users, Registered Users 2 Posts: 2,463 ✭✭✭loveisdivine


    Do an post charge that minimum €10 customs charge on every item coming from the us?


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  • #2491
    ohnonotgmail
    Registered Users, Registered Users 2 Posts: 40,531 ✭✭✭✭ohnonotgmail


    loveisdivine wrote: »
    Do an post charge that minimum €10 customs charge on every item coming from the us?

    yes. that is their fee for processing the customs paperwork and collecting the vat and duty due.


  • #2492
    171170
    Closed Accounts Posts: 321 ✭✭171170


    loveisdivine wrote: »
    Do an post charge that minimum €10 customs charge on every item coming from the us?

    They didn't charge me a cent extra on a $14 RAM chip that came from Illinois last week.

    Will be buying a second one later today, so I'll be interested to see what happens.


  • #2493
    ohnonotgmail
    Registered Users, Registered Users 2 Posts: 40,531 ✭✭✭✭ohnonotgmail


    171170 wrote: »
    They didn't charge me a cent extra on a $14 RAM chip that came from Illinois last week.

    Will be buying a second one later today, so I'll be interested to see what happens.

    low value shipments do not attract customs or vat.


  • #2494
    loveisdivine
    Registered Users, Registered Users 2 Posts: 2,463 ✭✭✭loveisdivine


    ohnonotgmail wrote: »
    low value shipments do not attract customs or vat.

    It's a second hand piece of clothing from Etsy costing me $33. Not sure if that attracts and customs or duty.


  • #2495
    ohnonotgmail
    Registered Users, Registered Users 2 Posts: 40,531 ✭✭✭✭ohnonotgmail


    loveisdivine wrote: »
    It's a second hand piece of clothing from Etsy costing me $33. Not sure if that attracts and customs or duty.

    the info you need is in a sticky at the tope of the main forum. the info is slightly out of date as it still says the An Post fee is €6

    https://www.boards.ie/vbulletin/showpost.php?p=65040007&postcount=1


  • #2496
    loveisdivine
    Registered Users, Registered Users 2 Posts: 2,463 ✭✭✭loveisdivine


    ohnonotgmail wrote: »
    the info you need is in a sticky at the tope of the main forum. the info is slightly out of date as it still says the An Post fee is €6

    https://www.boards.ie/vbulletin/showpost.php?p=65040007&postcount=1

    Thank you. I guess my only question after reading that is, is the address pal €16 fee classed as postage and included in the calculation for VAT? Or is it just the initial postage cost paid to the seller?


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  • #2497
    ohnonotgmail
    Registered Users, Registered Users 2 Posts: 40,531 ✭✭✭✭ohnonotgmail


    loveisdivine wrote: »
    Thank you. I guess my only question after reading that is, is the address pal €16 fee classed as postage and included in the calculation for VAT? Or is it just the initial postage cost paid to the seller?

    how much did it cost to get the parcel to you in ireland? if you had to pay postage to get the parcel from the sender to addresspal and then pay €16 to get it from the US to ireland then the €16 should be added to the initial postage cost.


  • #2498
    loveisdivine
    Registered Users, Registered Users 2 Posts: 2,463 ✭✭✭loveisdivine


    ohnonotgmail wrote: »
    how much did it cost to get the parcel to you in ireland? if you had to pay postage to get the parcel from the sender to addresspal and then pay €16 to get it from the US to ireland then the €16 should be added to the initial postage cost.

    The postage within the US is free.

    I might leave it in that case. The jumper is only €29 but I’d be paying another €33 in an post fee and taxes.


  • #2499
    ohnonotgmail
    Registered Users, Registered Users 2 Posts: 40,531 ✭✭✭✭ohnonotgmail


    loveisdivine wrote: »
    The postage within the US is free.

    I might leave it in that case. The jumper is only €29 but I’d be paying another €33 in an post fee and taxes.

    not really sure how you are figuring out €33. that would be €23 for VAT. there would be no duty as it is under the threshold for duty. Given a price of 29 plus the 16 for addresspal i get VAT of €10.23. As that is only barely over the an post fee i doubt they would bother doing a customs declaration.


  • #2500
    loveisdivine
    Registered Users, Registered Users 2 Posts: 2,463 ✭✭✭loveisdivine


    ohnonotgmail wrote: »
    not really sure how you are figuring out €33. that would be €23 for VAT. there would be no duty as it is under the threshold for duty. Given a price of 29 plus the 16 for addresspal i get VAT of €10.23. As that is only barely over the an post fee i doubt they would bother doing a customs declaration.

    I meant €16 for the addresspal service, €10 ish cat and another €10 charge for an post customs clearance.


  • #2501
    ohnonotgmail
    Registered Users, Registered Users 2 Posts: 40,531 ✭✭✭✭ohnonotgmail


    loveisdivine wrote: »
    I meant €16 for the addresspal service, €10 ish cat and another €10 charge for an post customs clearance.

    ah i get you know. i think you would be very unlucky to be caught for vat on a parcel with that value.


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