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Claiming a refund

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  • 29-05-2020 5:07pm
    #1
    Casey78
    Banned (with Prison Access) Posts: 873 ✭✭✭


    Hi.
    I'm not a gamer so go easy on me.
    I bought my son a Nintendo Switch for his birthday. Today he somehow managed to transfer €130 from my PayPal to the Nintendo game account, and also purchase some Pokemon game worth €58.
    Is there any hope of me reclaiming this money?
    I've emailed Nintendo but as its Friday evening I'm not expecting any response until next week.
    Just wondering what are the chances of getting a refund on the €130 and the Pokemon game.
    Thanks.


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    #2
    kingtut
    Registered Users Posts: 6,487 ✭✭✭kingtut


    Casey78 wrote: »
    Hi.
    I'm not a gamer so go easy on me.
    I bought my son a Nintendo Switch for his birthday. Today he somehow managed to transfer €130 from my PayPal to the Nintendo game account, and also purchase some Pokemon game worth €58.
    Is there any hope of me reclaiming this money?
    I've emailed Nintendo but as its Friday evening I'm not expecting any response until next week.
    Just wondering what are the chances of getting a refund on the €130 and the Pokemon game.
    Thanks.

    I don't understand the "I'm not a gamer so go easy on me". Gamer or not noone is going to think badly of you.

    I gather the game purchase was a digital download? This is the UK site but it says no refund which makes sense for a digital download. A physical copy (still in it's shrink wrap would probably be able to be returned to the store).

    https://www.nintendo.co.uk/Support/Nintendo-Switch/Refund-Request-for-Downloaded-Game-or-DLC-Wrong-Game-Didn-t-Like-Game-Accidental-Purchase--1379023.html

    As for the €130 refund ... hmm I'd say unlikely :(


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    #3
    sligeach
    Registered Users Posts: 16,339 ✭✭✭✭sligeach


    I'd say slim to none, Nintendo don't do refunds. People have literally had to take Nintendo to court just to get an eShop pre-order cancelled and refunded. You can try explaining it, but I doubt it'll help.


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    #4
    Casey78
    Banned (with Prison Access) Posts: 873 ✭✭✭Casey78


    kingtut wrote: »
    I don't understand the "I'm not a gamer so go easy on me". Gamer or not noone is going to think badly of you.

    I gather the game purchase was a digital download? This is the UK site but it says no refund which makes sense for a digital download. A physical copy (still in it's shrink wrap would probably be able to be returned to the store).

    https://www.nintendo.co.uk/Support/Nintendo-Switch/Refund-Request-for-Downloaded-Game-or-DLC-Wrong-Game-Didn-t-Like-Game-Accidental-Purchase--1379023.html

    As for the €130 refund ... hmm I'd say unlikely :(
    Ah I only meant I hadn't a clue how these nintendo e shops work so incase I was asking a question with a pretty obvious answer ,I was just apologising beforehand!

    So not a hope of getting anything back? Feck.
    €130 is a lot of money. It's my own fault I know for not having a password setup.


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    #5
    sligeach
    Registered Users Posts: 16,339 ✭✭✭✭sligeach


    You'd have more success appealing to PayPal than Nintendo. Still a very longshot though. Did your kid play the game? If they did, then you can probably forget that bit of a refund already.


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    #6
    Casey78
    Banned (with Prison Access) Posts: 873 ✭✭✭Casey78


    sligeach wrote: »
    You'd have more success appealing to PayPal than Nintendo. Still a very longshot though. Did your kid play the game? If they did, then you can probably forget that bit of a refund already.

    No he hasnt played it yet. I dunno if it's even suitable for for him. He is 8, the game is Pokemon Shield?


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    #7
    RobbingBandit
    Registered Users Posts: 18,093 ✭✭✭✭RobbingBandit


    Change your PayPal details password specifically don't give your kids access to it again doubtful you'll get a refund but yes the game would be suitable for your childs age group.

    If your PayPal account wasn't synched to the switch console as a payment option and the kid used it without permission you can appeal to PayPal for a partial refund on the remaining credit amount if the PayPal was set up as a payment option you don't have a leg to stand on.


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    #8
    tedpan
    Moderators, Recreation & Hobbies Moderators Posts: 4,627 Mod ✭✭✭✭tedpan


    How was the PayPal account linked to the Nintendo account? I set this up last week, it was very straight forward and even had parental locks. Did you give him all your passwords?


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    #9
    Casey78
    Banned (with Prison Access) Posts: 873 ✭✭✭Casey78


    Thanks for all your help everyone, I guess I'll just have to take it on the chin.
    Have set a password now anyways.
    Thanks.


  • Options
    #10
    Turtwig
    Registered Users Posts: 26,578 ✭✭✭✭Turtwig


    A refund may not be possible. Perhaps you could try asking for a credit for the €72 against a future purchase in the shop?


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    #11
    TitianGerm
    Registered Users Posts: 27,851 ✭✭✭✭TitianGerm


    You should download the Nintendo Switch Parental Control App. That will allow you restrict access to the console by setting time limits and what they can do with online services.

    I'd be wary of doing a charge back on PayPal as that can end up getting your account blocked on Xbox and PS4 so I'd imagine it's similar on Switch.


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    #12
    Red Silurian
    Registered Users Posts: 8,446 ✭✭✭Red Silurian


    Maybe this is answered already but how did the money go from PayPal to Nintendo, was it a hacker or your child?

    If it was a hacker then you should be fine

    If it was your child, no chance, sorry!


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    #13
    mcgovern
    Registered Users Posts: 4,267 ✭✭✭mcgovern


    I don't know how you claim it, but under EU law
    If you bought a product or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and without a justification.


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    #14
    Casey78
    Banned (with Prison Access) Posts: 873 ✭✭✭Casey78


    Just to update this. I actually managed to get a refund of the full amount. So happy days.


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    #15
    sligeach
    Registered Users Posts: 16,339 ✭✭✭✭sligeach


    Casey78 wrote: »
    Just to update this. I actually managed to get a refund of the full amount. So happy days.

    From PayPal I'm going to guess?


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    #16
    Casey78
    Banned (with Prison Access) Posts: 873 ✭✭✭Casey78


    sligeach wrote: »
    From PayPal I'm going to guess?

    No, from Nintendo.


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    #17
    Fysh
    Moderators, Arts Moderators, Regional Abroad Moderators Posts: 11,018 Mod ✭✭✭✭Fysh


    Casey78 wrote: »
    Just to update this. I actually managed to get a refund of the full amount. So happy days.

    Ah that's great, glad to hear it :)

    What way did you request it, in case anyone finds this thread in future?


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    #18
    Casey78
    Banned (with Prison Access) Posts: 873 ✭✭✭Casey78


    Fysh wrote: »
    Ah that's great, glad to hear it :)

    What way did you request it, in case anyone finds this thread in future?

    I emailed their customer support in the UK and explained my case. There was a few emails back and forth with me having to provide a few details and then got an email to say no bother basically that I would be refunded.
    The game he downloaded was cancelled and the money was put back into my account the next day.


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    #19
    sligeach
    Registered Users Posts: 16,339 ✭✭✭✭sligeach


    Casey78 wrote: »
    No, from Nintendo.

    I'm shocked. But good on them.


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