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Heritage Stoves & BPM??

  • 16-09-2013 5:44pm
    #1
    gravity121
    Registered Users Posts: 17 ✭


    Hi guys,

    I'm looking to get an 8kw stove in and spotted a Heritage stove that's reasonably priced from BPM Supplies in Wicklow. Question I'm having is are Heritage any good, Are BPM any good?

    This is the particular stove I'm looking at,
    http://www.bpmsupplies.ie/beltrastove.html

    Quite attractive and a decent price. However when you check out the Heritage website
    http://heritagestoves.ie

    The website is pretty basic and not very professional, say compared with the Henly website/Brochure which is much more professional looking. Granted, websites aren't everything but are still important.

    This would be the other stove I'd be interested in
    http://www.bpmsupplies.ie/ernestove.html

    Now I prefer the first one aesthetically. Does anyone have any experience of Heritage stoves? How do they rate for build quality, longevity and so on? I did email them and got a one line auto-reply saying out of the office until Monday 30th.

    Does anyone have experience of BPM Supplies? How are they to deal with with returns or problems? The guy seemed helpful on the phone when I called up to enquire, but again, he's a salesman.

    Any other tips you can give me would be greatly appreciated.

    Thanks
    Tagged:


Comments

  • #2
    hardwareguy
    Registered Users Posts: 6 ✭hardwareguy


    Ah came across these guys in the longmile road market two years ago, and thats what you might be dealing with, market traders, i was going to buy a stove there, but when i asked about returns if there was a problem he was very avasive (<snip> i think he said his name was long time ago now) and it was cash only and asked for a Vat reciept just to make sure i was covered for a return and was told what did i expect he was in a market,and you can guess walked across the road to a proper shop and got all the questions answered, hope that helps!


  • #3
    littlevillage
    Registered Users, Registered Users 2 Posts: 3,173 ✭✭✭littlevillage


    Going to give this thread a bump.

    I'm looking to buy a Heritage stove too .. The Derg Boiler model. Its rated 12Kw and is an impressive big lump. Just wondering wheres the catch? the price is extremely competitve at €675 .. which is about €200 less than the competitors.


    http://www.bpmsupplies.ie/heritagestoves.html

    I'm actually going to buy it locally in Galway from Right Price tiles .. for €699.

    My plumber gave me a salutary warning when I asked his advice he said "There's plenty that can go wrong with Stoves and boilers, so try to buy a fair good quality one" .. so I'm in limbo as I also don't want to break the bank and buy a Stanley etc. (which anecdotally give plenty of trouble too!!!) but also I don't want to buy a lemon.


  • #4
    hardwareguy
    Registered Users Posts: 6 ✭hardwareguy


    littlevillage wrote: »
    Going to give this thread a bump.

    I'm looking to buy a Heritage stove too .. The Derg Boiler model. Its rated 12Kw and is an impressive big lump. Just wondering wheres the catch? the price is extremely competitve at €675 .. which is about €200 less than the competitors.


    http://www.bpmsupplies.ie/heritagestoves.html

    I'm actually going to buy it locally in Galway from Right Price tiles .. for €699.

    My plumber gave me a salutary warning when I asked his advice "There's plenty that can go wrong with Stoves and boilers, so try to buy a fair good quality one" .. so I'm in limbo as I also don't want to break the bank and buy a Stanley etc. (which anecdotally give plenty of trouble too!!!)

    Well your better off buying it locally, its a long drive to Wicklow if you have a problem with it, I got two unbranded stoves two years ago, they were way less than half stanley's prices and there is not a bother with them, and you save a fortune on both the stove fuel and our oil bill was cut to about 1/3 of what it used to be.


  • #5
    AckwelFoley
    Registered Users, Registered Users 2 Posts: 12,556 ✭✭✭✭AckwelFoley


    hardwareguy wrote: »
    Ah came across these guys in the longmile road market two years ago, and thats what you might be dealing with, market traders, i was going to buy a stove there, but when i asked about returns if there was a problem he was very avasive (Billy i think he said his name was long time ago now) and it was cash only and asked for a Vat reciept just to make sure i was covered for a return and was told what did i expect he was in a market,and you can guess walked across the road to a proper shop and got all the questions answered, hope that helps

    Nonsense. That may have happened but it wasn't heritage stoves. Those were knackers selling stoves and anyone buying anything from the likes deserve the hardship they get for buying junk


    Heritage stoves are an Irish company owned by the Right Price Tiles Group based in Cork. Some of their stoves are on the lower end generic type but you'll find they have higher quality and higher efficiency stoves at not an awfully higher price.

    The lower than expected prices the op mentioned will be because of the reduced links in the supply chain. When I worked in the hardware stoves came through a distributor which added to the cost.

    Bpm are about a while. Seem reputable.


  • #6
    tonster01
    Registered Users Posts: 10 ✭tonster01


    Hi all

    I am about to buy )tomorrow) either

    A heritage Sheelin insert stove
    http://www.heritagestoves.ie/stove_detail.php?stoveID=34&stoveCat=4

    Or the Henley 17kw insert boiler stove

    My dilemma is

    henley- may be slightly under what I need in power and looks a bit more old fashioned
    However it is also more expensive but a better brand and perhaps more reliable

    The Heritage is from right price tiles- significantly more power for almost 250 euro less
    Howwver I'm not as sure of the brand or reliability here

    Can anyone provide any last minute advice before I pull the plunge please?

    many thanks

    T


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  • #7
    littlevillage
    Registered Users, Registered Users 2 Posts: 3,173 ✭✭✭littlevillage


    tonster01 wrote: »
    Hi all

    I am about to buy )tomorrow) either

    A heritage Sheelin insert stove
    http://www.heritagestoves.ie/stove_detail.php?stoveID=34&stoveCat=4

    Or the Henley 17kw insert boiler stove

    My dilemma is

    henley- may be slightly under what I need in power and looks a bit more old fashioned
    However it is also more expensive but a better brand and perhaps more reliable

    The Heritage is from right price tiles- significantly more power for almost 250 euro less
    Howwver I'm not as sure of the brand or reliability here

    Can anyone provide any last minute advice before I pull the plunge please?

    many thanks

    T



    I nearly drove myself cracked researching and analyzing stoves over the past 3 months. but as a guy on another thread put it .. they are basically just metal boxes that you put fires inside of....I now tend to agree.

    I think Sales guys like to create confusion with a little devilment and 'muddy the waters' sufficienty enough to make plebs like you and me pay over the odds for something that we don't really need.

    I think all stoves work pretty well .. as long as they are properly installed...that being especially important if you have a boiler stove.

    I have it on reasonably reliable advice that 99% of the problems with stoves goes back to the way they were installed to begin with. (source was a plumber friend who has put in and taken out stoves for the past 4-5 years)

    My advice go for the cheaper stove ..and spend the dosh you saved on getting it properly installed.


  • #8
    tonster01
    Registered Users Posts: 10 ✭tonster01


    Hi there

    Many thanks for the helpful advice

    Yes I am feeling like i am tooing a frooing depending on who i speak to and what sales person tells me what

    Think i will just go for the heritage and be done with it!

    21KW for 750 euros!

    It seems to be much cheaper than that of anything else i can find even on sale!

    Thanks again!

    T


  • #9
    Mrs Sla
    Registered Users Posts: 1 ✭Mrs Sla


    Hello,

    Just wondering did you buy the heritage stove? I am considering it too


  • #10
    monkeynuz
    Registered Users, Registered Users 2 Posts: 2,115 ✭✭✭monkeynuz


    I would just like to add my own experiences.

    I appreciate I will probably get flamed for this but here goes.

    Recently we purchased an "Irish" brand of stove (not a heritage) €900 including enamel finish

    It was basically dangerous, it had gaps between the sidewalls and front casting and also was very poorly sealed under the lid, so if you had a really smokey fire smoke would belch from the sides and top.

    Stoves should really be better sealed than this because of the obvious safety implications, I first of all got on to the "manufacturer" and said that Iunderstood I should go to retailer but just thought they would want to know about badly made stove of theirs and supply chain back in China should possibly be checked.

    They couldn't have given a damn about it so I got back to the retailer and finally got a refund.

    I then decided I would do what we originally were going to do and get a better brand of stove, so I looked into firms that were selling local to us, I found one just over an hour away and went over there, well they were much better, they had a massive selection and we ended up choosing a Charnwood Island 2 (€1500ish)

    I must say we are absolutely delighted with it and the extra expense shows in the quality of the stove and the finish,so all I am saying is think carefully before going cheap sometimes.


  • #11
    jack of all
    Registered Users, Registered Users 2 Posts: 2,376 ✭✭✭jack of all


    One more important consideration when buying any stove is the future availability of spare parts, I have a small stove fitted for close to five years now and I've had to replace grates, fire bricks etc as they burnt out with use. It all depends on how much you use your stove of course but cast iron parts will burn out over time, glass and fire bricks can break, so all these must be considered as consumables. With a long established name you can rely on those parts being available, with a no-name brand who knows?


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  • #12
    littlevillage
    Registered Users, Registered Users 2 Posts: 3,173 ✭✭✭littlevillage


    jack of all wrote: »
    One more important consideration when buying any stove is the future availability of spare parts, I have a small stove fitted for close to five years now and I've had to replace grates, fire bricks etc as they burnt out with use. It all depends on how much you use your stove of course but cast iron parts will burn out over time, glass and fire bricks can break, so all these must be considered as consumables. With a long established name you can rely on those parts being available, with a no-name brand who knows?


    Not sure about Grates (might depend on the riddler mechanism etc,) but ash pan, Firebricks, replacement glass, sealing ropes, handles etc. are all generic parts and can be got in any size from independent retailers and cut to whatever size you like.


  • #13
    tonster01
    Registered Users Posts: 10 ✭tonster01


    Hi all

    Seeing as I relied on all of you so much for advice once buying / choosing which stove to go for- I thought only right to let you know how we got on with it and what we went for in the end

    We went with the Rite Price Tiles Sheelin Boiler insert model...

    And oh my god are we happy with it!

    We renovated an entire house and without fail the one thing every person consistently comments about is the heat of the house

    The stove heats all the house and rads amazingly well (3 bed semi)

    We are in a smokeless coal zone so had a bit of trial and error here seeing which heats or works best with the stove- for us hands down its calco coal- house is always like an oven

    We always have hot water even in the morning and no need for an electric shower

    Overall- just take the advice we got initially- a stove is just a big fire in a box

    Typically built in or near the same factory as the main brand

    Overalls advice is go with the RPT option

    Have the price and twice as much bang for your buck

    And no- I am not connected with or have any association with RPT

    Just a genuinely happy customer

    Happy to answer any questions anyone has

    One downside was the plumber did say was one of the more difficult stoves he has fitted but again - not going to be your main problem!


  • #14
    monkeynuz
    Registered Users, Registered Users 2 Posts: 2,115 ✭✭✭monkeynuz


    My point earlier being that not all stoves are made equal, our charnwood is made in Britain and nowhere the Chinese factories that made the rpt one or any othe brands for that matter ( Stanley, blacksmith etc.)


  • #15
    entersandlady
    Registered Users Posts: 17 ✭entersandlady


    Hi Tonster,

    I'm in the same pickle you were in & I was just wondering about the heritage stove you bought.

    I was just wondering::

    1. Does it heat all the radiators (when calculated out I have 12 single rads)?
    2. Does it give much heat out to the room? (my living room is roughly 5.2Mt x 4Mt)
    3. Have you had any problems with the stove?
    4. Did they give you much of a guarantee?
    5. Did they give you a certification to prove the heat output for it?


  • #16
    tonster01
    Registered Users Posts: 10 ✭tonster01


    Hi there

    To answer your questions- please see below-

    1. Does it heat all the radiators (when calculated out I have 12 single rads)?

    Well it heats 11 in ours- 4 of which are also doubles and this is no problem whatsoever to the stove.

    2. Does it give much heat out to the room? (my living room is roughly 5.2Mt x 4Mt)

    It's never going to be the same as a non boiler model which is a total sweat box but yes the measurements of your room are similar to mine and the room is always lovely and warm.
    Everyone always mentions upon arrival how warm out house is.

    3. Have you had any problems with the stove?
    Thankfully not!
    I will point out that the plumber said it was more difficult to install- however after renovating the full house and dealing with various tradesmen I found most of them had to give me something to complain about as it all worked out fine in the end!!so no problems at all!!


    4. Did they give you much of a guarantee?

    Yes- 5 years- In all honesty my experience with guarantees and insurance and what have you is they are not worth the paper they are written on by the time you do the admin for them...

    But in short- yes a full guarantee which thankfully have not had to use yet either!


    5. Did they give you a certification to prove the heat output for it?[/quote]

    No and i didn't ask to be honest

    I took a chance after reading an earlier post in this thread explaining a stove is essentially a fire in a box

    In honesty- I agree!

    For price and quality- as iv used it now for nearly 6 months- I am delighted!!

    Hope this helps

    T


  • #17
    kilever
    Registered Users Posts: 4 ✭kilever


    hi just removed a heritage sheelin stove after 1 month.had a lot of problems with it.firstly the door handle kept loosing.then the air damper wasn,t closing properly letting the flame go up the chimney burning a lot of fuel.changed to a hamco which is much better.i have spoke to a few people who have had similar problems with heritage stoves


  • #18
    tonster01
    Registered Users Posts: 10 ✭tonster01


    I could not be happier with mine!

    Can I ask how you managed to get the Sheelin out??

    We have had no issues whatsoever with this stove and it heats our entire (3bed semi with 12 rads) house.

    I do agree the door handle could be better but no issues with it thankfully

    I imagine it was not easy to remove or did you remove the entire fireplace also??


  • #19
    entersandlady
    Registered Users Posts: 17 ✭entersandlady


    To be honest, I chickened out - my budget was (is) limited & I couldn't afford for the Sheelin to be wrong. So in the end I ended up going with a Stanley Cara+ & while I was a whole lot more cost wise I thought that at least if anything went wrong it is a reputable make.

    The cara+ in in now, looks fantastic & heats the radiators lovely!!


  • #20
    kilever
    Registered Users Posts: 4 ✭kilever


    hi I did not have new fireplace fitted before I replaced sheelin.i also forgot to say the grate would fall down sometimes when you wud riddle it


  • #21
    tonster01
    Registered Users Posts: 10 ✭tonster01


    So you had a stove that you used with real fire without the hearth to support it at the bottom?.

    How was the installation for you in general,out of interest?

    Did you remove the front of it then install or how did you go about it?

    How was it in relation to the other other you have now installed??


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  • #22
    kilever
    Registered Users Posts: 4 ✭kilever


    I kept old hearth in until ready to fit new one.then supported stove with a chain from above.then slid old hearth and fitted new


  • #23
    tonster01
    Registered Users Posts: 10 ✭tonster01


    What I don't understand is how you managed to install this stove without a new fireplace being fitted?

    I would have assumed it almost impossible due to the make up of this
    Particular model no??


  • #24
    kilever
    Registered Users Posts: 4 ✭kilever


    just kept the stove out 75mm from wall so the granite slides down behind it and the hearths were the same size.it only took fireplace installer 1 and half hour to install it so it was very easy


  • #25
    aust82
    Registered Users Posts: 22 ✭aust82


    kilever wrote: »
    hi just removed a heritage sheelin stove after 1 month.had a lot of problems with it.firstly the door handle kept loosing.then the air damper wasn,t closing properly letting the flame go up the chimney burning a lot of fuel.changed to a hamco which is much better.i have spoke to a few people who have had similar problems with heritage stoves

    Hi just wondering did you return the sheelin to rpt and did they except it? I've one in 2weeks nearly now and it's a total lump no heat to the room at all i can stand in front of it and barely feel heat. Vents don't seem to work, handle is brutal. A hour later rads might get warm. Just want rid of it


  • #26
    entersandlady
    Registered Users Posts: 17 ✭entersandlady


    Have you contacted RPT Aust82???


  • #27
    aust82
    Registered Users Posts: 22 ✭aust82


    entersandlady wrote: »
    Have you contacted RPT Aust82???

    No not yet plumber is having another look at it trying to sort it but I've lost all hope in it


  • #28
    Bluesky008
    Registered Users Posts: 23 ✭Bluesky008


    Just getting back to OP - just wondering if anyone has recent experience of BPM? We are not that far from them & prices look reasonable


  • #29
    bulleyes
    Registered Users, Registered Users 2 Posts: 99 ✭✭bulleyes


    I bought a stratford stove form BMP a few months back. Looked at several and spoke to several sellers and I can say that in my oponion the advice given to me by he lads in BPM was the most genuine of any of the other sellers I spoke to. They ordered my stove and said it could take over a week, 3 days later they had it in stock.

    Also got the flue liner from them along with a few other bits and was assured that if I needed to change anything just pop back there would be no issues.

    All in all a pleasent experience and i,ve already recommended them to family based on my experance.


  • #30
    Deise Geisha
    Registered Users Posts: 6 ✭Deise Geisha


    aust82, I am wondering if you got your Sheelin sorted? I have one and like you the heat output is dismal. I have 9 rads and at the moment I am getting some heat in 6. I have 3 turned off to try and get some heat around the house. The first 2 on the system heat ok, but the further the rads from the Fire the less heat there is. My house is a small bungalow. Only 1030 sq ft. I had the original door replaced 2 weeks and it has now loosened again. The vents on the new door are a fraction open all the time and when I queried this, I was told there is a new regulation since Sept 2014 which prevents vents on stoves being fully closed. I am so frustrated at this stage. I have had this stove fitted since Sept and I have been on the phone to Heritage numerous times and I got the impression the last time that they are sick of me now! My open fire and back boiler was more efficient.


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  • #31
    aust82
    Registered Users Posts: 22 ✭aust82


    Deise Geisha wrote: »
    aust82, I am wondering if you got your Sheelin sorted? I have one and like you the heat output is dismal. I have 9 rads and at the moment I am getting some heat in 6. I have 3 turned off to try and get some heat around the house. The first 2 on the system heat ok, but the further the rads from the Fire the less heat there is. My house is a small bungalow. Only 1030 sq ft. I had the original door replaced 2 weeks and it has now loosened again. The vents on the new door are a fraction open all the time and when I queried this, I was told there is a new regulation since Sept 2014 which prevents vents on stoves being fully closed. I am so frustrated at this stage. I have had this stove fitted since Sept and I have been on the phone to Heritage numerous times and I got the impression the last time that they are sick of me now! My open fire and back boiler was more efficient.

    I rang heritage they sent out a local plumber to have a look. He tightened the handle and calculated the rads he said he'd send a report to heritage. I lit the stove after he left and now the smoke comes out through the vent in to the room. I rang the plumber he said it's to do with the draft. Im sick of the stove now like you the open back boiler was much better.


  • #32
    Sanchez83
    Closed Accounts Posts: 277 ✭✭Sanchez83


    This stove was advertised hugely on donedeal last year but it seems to have died off now for obvious reasons.
    I posted previously on boards that it was a heap of scrap and people were going to be caught by it.Right price tiles/heritage stoves have no certification for this product and many others.They tried to copy the Boru Chieftan which was a 17kw and then call their one a 21kw without any basis.In reality at most it is a 15kw IMO.If it was me I'd take the matter further and request certification for 21kw,if they cannot they are falsely advertising goods.


  • #33
    aust82
    Registered Users Posts: 22 ✭aust82


    Deise Geisha wrote: »
    aust82, I am wondering if you got your Sheelin sorted? I have one and like you the heat output is dismal. I have 9 rads and at the moment I am getting some heat in 6. I have 3 turned off to try and get some heat around the house. The first 2 on the system heat ok, but the further the rads from the Fire the less heat there is. My house is a small bungalow. Only 1030 sq ft. I had the original door replaced 2 weeks and it has now loosened again. The vents on the new door are a fraction open all the time and when I queried this, I was told there is a new regulation since Sept 2014 which prevents vents on stoves being fully closed. I am so frustrated at this stage. I have had this stove fitted since Sept and I have been on the phone to Heritage numerous times and I got the impression the last time that they are sick of me now! My open fire and back boiler was more efficient.

    Hi deise just wondering have you done anything with your sheelin? I've mine working now it heats the rads and water. a lot of trial and error with valves. I got a new pump and rads, which I planned on getting anyway, so don't know if that helped.


  • #34
    Beagletastic
    Registered Users Posts: 6 ✭Beagletastic


    Hi,

    I've been following this thread with interest as I'm thinking of buying a Heritage Belleek as they look great. I can't seem to find any bad reviews nor any reviews on Heritage stoves in fact! So I was wondering what the reputation of Heritage stoves is like. They say that all stoves are CA marked for efficiency, output & safety which is a good thing right? They are cheaper as they cut down on distribution costs because RPT own them right? Does anyone on here have a Heritage stove that they've owned for a while & are happy with it?


  • #35
    User2017
    Registered Users Posts: 5 ✭User2017


    I have had a heritage stove for a few years and it has been nothing but trouble. We got it originally got it fitted by someone right price tiles in bray recommend and it was burning through a 40kg of coal In a night . So we stopped using it and got Fentons to look at it they said it was fitted dangerously and refitted it which left us €800 lighter. Although it uses less fuel it still burns too Hot, the air controls do nothing so it buckles the grate and incerts . I can not find parts for them either I contacted Heritage via their website and got 1 reply but when I went to order they stopped communicating. I definitely do not recommend.


  • #36
    Beagletastic
    Registered Users Posts: 6 ✭Beagletastic


    Thanks for your posting, do you have a stove/boiler set up? It sounds like it from what you are saying, maybe that leads to more complications. My set up will be room heater only. Oh well I've bought it now, I'll just have to hope that your bad experience was a one off.


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  • #37
    User2017
    Registered Users Posts: 5 ✭User2017


    No mine was set up just as a room heater no rads running of it . I would be interested to see how you get on with your one . Me I am going out to look at stanly stoves this weekend because I can find a grate for my heritage.


  • #38
    uncle_sam_ie
    Registered Users, Registered Users 2 Posts: 3,191 ✭✭✭uncle_sam_ie


    User2017 wrote: »
    I have had a heritage stove for a few years and it has been nothing but trouble. We got it originally got it fitted by someone right price tiles in bray recommend and it was burning through a 40kg of coal In a night . So we stopped using it and got Fentons to look at it they said it was fitted dangerously and refitted it which left us €800 lighter. Although it uses less fuel it still burns too Hot, the air controls do nothing so it buckles the grate and incerts . I can not find parts for them either I contacted Heritage via their website and got 1 reply but when I went to order they stopped communicating. I definitely do not recommend.

    I'm getting a Heritage Pollmore 7kw fitted by a small local business that have been around for the past 30 years. My neighbor had him install the same unit last year and they're delighted with it.


    Can I ask you what type of coal you are using?
    Because from talking to the installer and doing a lot of online reading, coal is too hot to be using in these insert stoves. I was told to use mostly Kiln dried hardwood and if coal only smokeless. I was told that polish coal should never to used. It gets too hot and it's too dirty and that over time it would damage the unit like your buckled gates and insert. I googled kiln dried wood for sale and found several local places that delver for free in my area. So, it's not a fuel that is hard to get.

    Also from what I've researched, most of these stoves are all coming out of the same factory's in China only with different badges. Even the Stanley's are now made in China only they're way more expensive because of the name.


  • #39
    User2017
    Registered Users Posts: 5 ✭User2017


    Hello
    I was originally burning just kilen dried logs in it but I was putting logs in it every 5 minutes so I switched to grade A bordnamona smokeless coal but again I was up every 15 minutes putting more on I live in Wicklow so I did try the normal polish coal it was no better. So I ended up using anthracite which did last longer but would end up filling it with cinders if it was on for more than a few hours.
    I couldn't justify using that much fuel in The Heritage as I said the air controls did nothing .
    I took it out about Four weeks ago And had a Stanley fitted and I can't believe the difference
    The air control s on it work perfectly and I hardly use any fuel two shovels of coal and two logs is lasting me hours . For the same time using the heritage I could burn best part of a 40 kg bag . And that's not a lie .
    I would say your right about being built in China but the difference is quality control . Also coal burning to hot shouldn't be an issue if the air control s work properly as if it's getting to hot turn it down ! On my heritage they did nothing but on the Stanley I can put the fire Nealy out by turning the air supply off .
    Best of luck if you go for the heritage I mean that. but for me I wouldn't touch them again .!


  • #40
    uncle_sam_ie
    Registered Users, Registered Users 2 Posts: 3,191 ✭✭✭uncle_sam_ie


    Like I say, my neighbor have had their Heritage for a year now with no issues and are only using half the fuel they were using before. From the post above it looks like the person who installed yours made a mess of it from day one. Or, maybe you just got a lemon. There are people here that are having issues with the Stanley's too. http://www.boards.ie/vbulletin/showthread.php?t=2057800511

    I don't know. I suppose we just have to take a chance on it not being crap with everything we buy these days.


  • #41
    User2017
    Registered Users Posts: 5 ✭User2017


    I don't know I had the guy right price tiles recommend fit it when I bought it the I got Fentons in greystones to refit it still made no difference. And when I contacted heritage direct ly in Cork the never got back to me . So I couldn't even get the grate off them . At least with Stanley every where has the bits


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  • #42
    uncle_sam_ie
    Registered Users, Registered Users 2 Posts: 3,191 ✭✭✭uncle_sam_ie


    User2017 wrote: »
    I don't know I had the guy right price tiles recommend fit it when I bought it the I got Fentons in greystones to refit it still made no difference. And when I contacted heritage direct ly in Cork the never got back to me . So I couldn't even get the grate off them . At least with Stanley every where has the bits

    Wasn't the Heritage you bought under warranty though? The stove I'm getting comes with five years warranty.


  • #43
    User2017
    Registered Users Posts: 5 ✭User2017


    Yeah I bought it in right price tiles in Bray came with 5 year's warranty and that's the problem . It doesn't cover inserts door or glass or baffels or "In correct fitting" I paid €800 to get it fitted from the guy they recommended the first time . And when I used it for the first year and thought it was using too much fuel I contacted them and got a generic answer about fitting and door rope etc . The I got Fentons to refit it and they ran a full double walled flue up to the top of the chimney and fitted a new door rope again cost me €800 . And still it was using to much fuel . Then the grate broke and the inserts buckled so i stopped using it . I contacted the directly to order a new grate and I asked if there was any problems with them then he said he would call me back but never did and stopped answing so I used the contacted using the website and got a reply from a guy called Barry who said it would be €30 +€20 for pp for the grate but no mention of the inserts so I contacted again asking about the inserts and problems but again received no reply . So as I couldn't get the parts and couldn't use it as it was I took it out and got the Stanley.


  • #44
    gvm
    Registered Users Posts: 1 ✭gvm


    From my experience it would be hard to recommend RPT or heritage stoves. You may save in the short term but it could be very costly if you encounter any issues.
    I recently purchased a Heritage Clare 6KW stove as part of a whole house refurb. I was planning to just re-do the open fireplace but seeing the sale, I impulse switched to the insert without doing the research! The stoves were not advertised as seconds, and there were none in the showrooms, so it was bought off brochure.
    When my fitter installed it, it was very visually obvious that the internal fire section was out of alignment when the door is closed. I measured it at approx. 4mm and reported it to RPT. RPT in fairness accepted the fault and sent out a new stove.
    However the replacement had exactly the same problem. At this RPT said it was a manufactures problem to solve and told me to contact Heritage directly, who were less than useful. To move along the refurb, I got the fitter to reinstall and with filler and stove paint etc to camouflage the problem, it’s middling at best. It won’t be used much over summer to test it and seeing others experiences and problems over parts availability and quality/cracks and responsiveness of RPT and Heritage is worrying. Part of the problem is the fitter install costs are as much as the cost of the stove so getting a new one unless its same dimensions will be a significant extra cost that a refund won’t cover.
    I am still undecided whether to rip it out again and find a replacement or not, so any advice welcome!


  • #45
    quad_red
    Registered Users, Registered Users 2 Posts: 5,561 ✭✭✭quad_red


    Been quoted c 2k for a Heritage Polleen 7kw inset supplied and installed.

    I’d never heard of Heritage before but this thread has me rightly worried.



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