Nintendo Repairs

The_B_Man · 04-05-2021 10:54am

There's people on here who sent them for repair after me and had no issues. My problem was that I sent mine in that limbo stage of Brexit when nobody was sure what was happening.
Apparently its settled down now and is a lot less hassle. But I'm still sufferening coz of my timing. If i'd held off a month, i'd have gotten them back and all by now!

They better be actually fixed now. I heard of people getting them back and them drifting soon after. When they told me they'd lost the joycons I chanced me arm and asked for 2 new joycons with the hope that if they agreed, they'd send 2 new sets, but I doubt I'll even get replacement left ones at this stage.

Doodah7 · 04-05-2021 1:52pm

Yes as mentioned previously I have had two left joy-cons repaired recently. The slowest part of the whole process is the return of the items after repair. The timeline was pretty similar for me for both:

Day 1: initiate repair request
Day 3: Joy-con collected
Day 5: received by Nintendo repair
Day 6: repair complete and return to me started
Day 21-30: repaired joy-cons received.

In an ideal world, the whole thing should take a little over a week.

The_B_Man · 04-05-2021 3:18pm

Well I just got an automated email to tell me that they've just received my joycon (singular) for repair and aim to have it back to me in 10 days.
Looks like they've either found me joycons and realised one of them wasn't fixed, or have made a mess of something else. I dunno.

Considering this repair has already spanned 1 political shift in Brexit, I'm hoping I'll get them back before we have a United Ireland.

The_B_Man · 06-05-2021 12:08pm

Got an email there.
My joycons are now officially lost, so Nintendo are replacing them with new ones!!

Shapey Fiend · 06-05-2021 11:33pm

Switch Lites failing to take a charge problem cleared up. Then got analog drift issue.

Ordered the parts and replaced the left analog stick myself. Took me more like an hour and a half than the half hour it should probably take me.

Got it back together and pretty sure it works.. except my console is now refusing to take a charge again. I'll leave it in overnight see if that helps.. groan.

Doctor Jimbob · 07-05-2021 8:11pm

Shapey Fiend wrote: »

Switch Lites failing to take a charge problem cleared up. Then got analog drift issue.

Ordered the parts and replaced the left analog stick myself. Took me more like an hour and a half than the half hour it should probably take me.

Got it back together and pretty sure it works.. except my console is now refusing to take a charge again. I'll leave it in overnight see if that helps.. groan.

Not sure if it’s the same problem but my regular switch wouldn’t turn on or charge and a reset solved it (press the power button for 15 seconds then turn on as normal).

The_B_Man · 11-05-2021 1:17pm

So I finally got 2 replacement left joycons in the post today. Apparently my original 2 joycons are lost within DHL somewhere but I'm happy at least I have some joycons now, for the first time since before xmas!

I reckon if DHL turn up at my door and ask me to pay the €30 customs fee, I'll pay it! It'll be the cheapest joycons ever!

Mr.Saturn · 13-05-2021 2:54am

The_B_Man wrote: »

So I finally got 2 replacement left joycons in the post today. Apparently my original 2 joycons are lost within DHL somewhere but I'm happy at least I have some joycons now, for the first time since before xmas!

I reckon if DHL turn up at my door and ask me to pay the €30 customs fee, I'll pay it! It'll be the cheapest joycons ever!

Your difficulties prompted me to just splash out on a new set of Joycons (hopefully revised) rather than deal with the repair centre for a 3rd time. It feels lovely to be playing stuff without drifting again, however long it lasts.

The_B_Man · 17-05-2021 11:24am

Well if you're gonna throw the broken joycon out, you may as well send it back for repair.
My hassle was almost exclusively down to the repair spanning before/after Brexit.

I'd say you'd be fine to send yours away.
I'd give them one more chance anyway.

Doodah7 · 17-05-2021 3:21pm

The_B_Man wrote: »

Well if you're gonna throw the broken joycon out, you may as well send it back for repair.
My hassle was almost exclusively down to the repair spanning before/after Brexit.

I'd say you'd be fine to send yours away.
I'd give them one more chance anyway.

Agreed!! I sent two back and they were repaired without issue and for free. If you don't want them I'll take them off your hands!!

Glebee · 17-05-2021 3:30pm

I just got a right joycon repaired last week. Took about 10 days from when UPS collected to when it was dropped back.

17-05-2021 3:55pm

do you have to provide proof of purchase of switch when applying for free joycon repair or just the serial number etc?

Doodah7 · 17-05-2021 8:20pm

glasso wrote: »

do you have to provide proof of purchase of switch when applying for free joycon repair or just the serial number etc?

Serial number and a ballpark date of purchase worked for me.

Mr.Saturn · 18-05-2021 3:55am

The_B_Man wrote: »

Well if you're gonna throw the broken joycon out, you may as well send it back for repair.
My hassle was almost exclusively down to the repair spanning before/after Brexit.

I'd say you'd be fine to send yours away.
I'd give them one more chance anyway.

I'm saving the spare for 3-way Mario Kart with someone I don't like.

The_B_Man · 18-05-2021 11:37am

Well just make sure u don't play the Baby Mario track. The drifting might actually help the player!

Shapey Fiend · 30-05-2021 2:14am

Got another Switch today. Is there any way to transfer over my existing Nintendo account when the original Switch is dead? Bit stupid that it's this difficult.

29-07-2021 1:35pm

New joycon drift fix discovered using just a bit of cardboard or paper

Permanent fix apparently

https://me.pcmag.com/en/gaming/13292/switch-joy-con-drift-can-be-easily-fixed-using-a-piece-of-paper

https://www.youtube.com/watch?v=vvqLDsSLS9M

jj880 · 29-07-2021 3:08pm

Interesting. I have some old sticks with drift here. Must test this method out.

3102derek · 29-07-2021 4:14pm

Any of you guys sent back Joy Cons without proof of Purchase?

I don't have the original receipt. But I do have it showing in my orders on my Gamestop Account.

Kimbot · 29-07-2021 4:16pm

https://www.boards.ie/discussion/comment/117679188#Comment_117679188

If you ordered online then the screenshot from GS should be enough for proof of purchase but normally they also email you a receipt so check your emails too.

3102derek · 06-08-2021 3:12pm

Sent my Joy Con to Nintendo. 30€ for the repair which wasnt too bad. But i would really expect them to last longer..

But the worst thing of all is, my young lad had the switch with him today outside a coffee shop with the mother in law. And rain got all over it on the table. (lovely outside dining in Ireland). He docket it when he got home and only told my wife what happened when she came home at 14:30. And of course it doesn't work now. So 300 down the drain.......

Gona try and put it in a box with Silica Gel for a few days and see if that does anything. But i know deep down its F~~k'd

Skippette · 18-10-2021 6:11pm

Hi, just wondering has anyone sent their console to Nintendo lately for repair? Did it take long?

Sons switch lite would not charge on Saturday evening. Did a hard reset, double checked the plug/socket, tried another Nintendo charger and no luck. Plugged it back in again hoping it might come to life after a few mins. About 20/30 mins later I noticed a strange smell, took another few mins to find out where it was coning from and it was the port in the switch. A plastic burning smell like sulphur. Plugged it out straight away.

Thank god I caught it on time!

Dmac98 · 18-10-2021 7:45pm

https://www.boards.ie/discussion/comment/118037800#Comment_118037800

Not sure what their lead times are at the moment, but if it’s the usb that wouldn’t be the most difficult fix. Done it on plenty of phones, I’m sure it’s fairly well documented to follow online.

if lack the confidence on it, shouldn’t be expensive to bring to a repair shop where it can be done quite quickly. But would make sense not to do this if plenty of warranty left

Skippette · 18-10-2021 7:55pm

Thanks, yes it's still under warranty so I won't attempt anything myself.

Also, I would think there's more damage on the inside when I can smell plastic melting than just the USB port.

Finger's crossed it won't take too long otherwise the list to Santa will need a rethink!

Nintendo Repairs

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