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Switching time to another provider / downtime ?

  • 23-09-2020 9:36am
    #1
    mada999
    Registered Users, Registered Users 2 Posts: 7,104 ✭✭✭


    Hi all,

    I'm currently with vodafone on FTTH (500 mbps) just out of contract so now paying €65.

    I see sky are doing 500mbps FTTH for €30.

    Does anyone know the best way to cancel vodafone and get online with sky?

    Should I just sign up with Sky and then let them install and then cancel vodafone?

    I dont want too much down time as I'm working from home. Has anyone gone through the process ?

    thanks,


Comments

  • #2
    oscarBravo
    Technology & Internet Moderators Posts: 28,820 Mod ✭✭✭✭oscarBravo


    mada999 wrote: »
    Hi all,

    I'm currently with vodafone on FTTH (500 mbps) just out of contract so now paying €65.

    I see sky are doing 500mbps FTTH for €30.

    Does anyone know the best way to cancel vodafone and get online with sky?

    Should I just sign up with Sky and then let them install and then cancel vodafone?

    I dont want too much down time as I'm working from home. Has anyone gone through the process ?

    thanks,

    Give Sky your Vodafone UAN and they'll organise the switch. If they tell you they don't need the UAN, that's a red flag.

    With the UAN it's an electronic switch and you just need to plug in the Sky router; next to no downtime. Without the UAN a KNIS tech will be sent out and he'll have to break the rules to connect you.


  • #3
    mada999
    Registered Users, Registered Users 2 Posts: 7,104 ✭✭✭mada999


    oscarBravo wrote: »
    Give Sky your Vodafone UAN and they'll organise the switch. If they tell you they don't need the UAN, that's a red flag.

    With the UAN it's an electronic switch and you just need to plug in the Sky router; next to no downtime. Without the UAN a KNIS tech will be sent out and he'll have to break the rules to connect you.

    thanks


  • #4
    dam099
    Registered Users, Registered Users 2 Posts: 1,120 ✭✭✭dam099


    mada999 wrote: »
    Hi all,

    I'm currently with vodafone on FTTH (500 mbps) just out of contract so now paying €65.

    I see sky are doing 500mbps FTTH for €30.

    Does anyone know the best way to cancel vodafone and get online with sky?

    Should I just sign up with Sky and then let them install and then cancel vodafone?

    I dont want too much down time as I'm working from home. Has anyone gone through the process ?

    thanks,

    Have you been in contact with Vodafone about re-contracting for another 12 months? They may not go to €30 (though its worth asking and flagging the Sky alternative) but likely would do a deal for less than €65.


  • #5
    mada999
    Registered Users, Registered Users 2 Posts: 7,104 ✭✭✭mada999


    dam099 wrote: »
    Have you been in contact with Vodafone about re-contracting for another 12 months? They may not go to €30 (though its worth asking and flagging the Sky alternative) but likely would do a deal for less than €65.

    yup was on to them.... best they could do was 55.... nah....went with sky so...


  • #6
    mixed up
    Registered Users Posts: 493 ✭✭mixed up


    Hi, can you please tell me if you signed up with sjy online or over the phone? I'm with Vodafone myself and want to join sky. I've tried signing up online without any success. I've entered my uan but my crn number never works.


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  • #7
    oscarBravo
    Technology & Internet Moderators Posts: 28,820 Mod ✭✭✭✭oscarBravo


    I've never understood why some providers insist on a CRN for a switch. They can look up the CRN from the UAN on open eir's systems.


  • #8
    Mr Velo
    Registered Users, Registered Users 2 Posts: 1,810 ✭✭✭Mr Velo


    oscarBravo wrote: »
    You can look up the CRN from the UAN on open eir's systems.

    Do you have a link to this?


  • #9
    oscarBravo
    Technology & Internet Moderators Posts: 28,820 Mod ✭✭✭✭oscarBravo


    Mr Velo wrote: »
    Do you have a link to this?

    When I say "you", I mean "operators". It's a QA order on UG.


  • #10
    Mr Velo
    Registered Users, Registered Users 2 Posts: 1,810 ✭✭✭Mr Velo


    oscarBravo wrote: »
    When I say "you", I mean "operators". It's a QA order on UG.

    I had it sent when i thought "DOH"!

    Thanks.


  • #11
    Mav11
    Registered Users, Registered Users 2 Posts: 2,250 ✭✭✭Mav11


    mixed up wrote: »
    Hi, can you please tell me if you signed up with sjy online or over the phone? I'm with Vodafone myself and want to join sky. I've tried signing up online without any success. I've entered my uan but my crn number never works.

    How did you get on with the switch? I'm thinking of doing the same (VF to Sky broadband only) shortly and wondering how you found the process and product. Thanks Mav


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  • #12
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,580 ✭✭✭✭TheDriver


    mada999 wrote: »
    yup was on to them.... best they could do was 55.... nah....went with sky so...

    Vodafone used to be great for keeping a customer who was leaving for a better price. This year, they seem to think a fiver off will entice you


  • #13
    Mav11
    Registered Users, Registered Users 2 Posts: 2,250 ✭✭✭Mav11


    TheDriver wrote: »
    Vodafone used to be great for keeping a customer who was leaving for a better price. This year, they seem to think a fiver off will entice you

    Not even being offered the fiver, so I'm moving. Anybody have any experience of Sky?


  • #14
    Billythekid19
    Registered Users Posts: 166 ✭✭Billythekid19


    Mav11 wrote: »
    Not even being offered the fiver, so I'm moving. Anybody have any experience of Sky?

    When I was living in an apartment it took sky 4/5 weeks to set up broadband and tv. There was always an excuse like the technician couldnt get into the apt block or they couldnt find the correct vonnection point. When moving out I reckon it took between 12-15 phone calls emails ect just to actually get the accounts closed. As the sky custome service is atrocious, Id pay extra for another company provided they have decent customer service.


  • #15
    Mav11
    Registered Users, Registered Users 2 Posts: 2,250 ✭✭✭Mav11


    Billythekid19 wrote: »
    When I was living in an apartment it took sky 4/5 weeks to set up broadband and tv. There was always an excuse like the technician couldnt get into the apt block or they couldnt find the correct vonnection point. When moving out I reckon it took between 12-15 phone calls emails ect just to actually get the accounts closed. As the sky custome service is atrocious, Id pay extra for another company provided they have decent customer service.

    Not so sure that any of the providers have decent customer service now. They all seem to be the same, p*ss poor!


  • #16
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,580 ✭✭✭✭TheDriver


    Mav11 wrote: »
    Not even being offered the fiver, so I'm moving. Anybody have any experience of Sky?

    I got annoyed with VF so I decided to look around and it was refreshing to have a few companies that were looking for the business (as opposed to a door to door sales person) and replies came quickly and the phone was answered. No messing etc. A good few have a presence here too.
    Airwire/digiweb/pure etc etc. I don't see myself going back to vodafone ever when switching in the future, they have gone as bad as eir for getting through to them.


  • #17
    lolkek
    Registered Users Posts: 1 ✭lolkek


    I am trying to switch from Vodafone Siro 1GB Broadband to Pure Telecom Siro 1GB Broadband.
    Lots of headaches and im already out of any internet connection because of the switch. Does anyone have any experience with Pure Telecom when it comes to switching? How long does it take?

    I received the modem, plugged it in, all good but no internet. Called them many many times but it seems they are all reading off scripts and they wont give any information.


  • #18
    alan4cult
    Registered Users, Registered Users 2 Posts: 1,583 ✭✭✭alan4cult


    Have you tried Digiweb? Excellent customer service.


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