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AddressPal & Lockers - An Post's Parcel Service SEE MOD WARNING FIRST POST

1…5657596162…92

Comments

  • #2902
    Kat1170
    Registered Users, Registered Users 2 Posts: 3,640 ✭✭✭Kat1170


    Lazy Bhoy wrote: »
    I have used AddressPal today for just the 2nd time.


    Back in July I had a package delivered from the UK which was within the required size dimensions and under the required weight of 20kg.


    ...........


    I am not exactly filled with confidence in this service, since it is just the 2nd time using it and already they have screwed up. :confused:


    Are you sure the supplier used the same sized packaging.


  • #2903
    Lazy Bhoy
    Registered Users Posts: 215 ✭✭Lazy Bhoy


    Kat1170 wrote: »
    Are you sure the supplier used the same sized packaging.


    I have not received the package yet so I can't say, but I dont see why they would need a bigger package than the previous delivery for the exact same item.


    It is possible that they used a bigger box, although they would have no reason to as there was plenty of room to spare in the previous box which was under the recommended size.


  • #2904
    Lazy Bhoy
    Registered Users Posts: 215 ✭✭Lazy Bhoy


    Spocker wrote: »
    Is your AP number the long or short one? The short one is used for home delivery (from the UK/US), the longer one for PO delivery from the UK.


    No, I definitly used the correct address.



    The only address that the other company have registered for me is the long address for the AP Post office collection. I never even registered the shorter home delivery address with them because I never planned to use it.


    It would mean that I would have to take a day off work just to wait in for a package.


  • #2905
    Lazy Bhoy
    Registered Users Posts: 215 ✭✭Lazy Bhoy


    Is there any alternative service that uses an actual UK mainland address?


    I know DPD have one but I think that is a Northern Ireland address which is often not much difference price wise to having items sent from the UK mainland to here.


  • #2906
    Spocker
    Moderators Posts: 6,871 ✭✭✭Spocker


    AddressPal is the only one with a mainland UK delivery address, both DPD (Parcel Wizard) and Nightline (Parcel Motel) have NI addresses, which some sellers won't ship to for free. I use DPD over Nightline as there is no locker near me and DPD deliver to the door


  • #2907
    recipio
    Registered Users, Registered Users 2 Posts: 2,804 ✭✭✭recipio


    Spocker wrote: »
    AddressPal is the only one with a mainland UK delivery address, both DPD (Parcel Wizard) and Nightline (Parcel Motel) have NI addresses, which some sellers won't ship to for free. I use DPD over Nightline as there is no locker near me and DPD deliver to the door

    The lockers are very handy if a bit small. I'm in a certain midlands town where we had lockers for about a year before PM took them away again :eek: Its not as if they don't do a lot of business - I have to collect parcels in an adjacent service station and I can see 30 -40 parcels awaiting collection every time.


  • #2908
    seekers
    Registered Users, Registered Users 2 Posts: 201 ✭✭seekers


    recipio wrote: »
    The lockers are very handy if a bit small. I'm in a certain midlands town where we had lockers for about a year before PM took them away again :eek: Its not as if they don't do a lot of business - I have to collect parcels in an adjacent service station and I can see 30 -40 parcels awaiting collection every time.

    Might be an issue with planning permission too


  • #2909
    the hedgeman
    Registered Users Posts: 1,186 ✭✭✭the hedgeman


    Lazy Bhoy wrote: »
    No, I definitly used the correct address.



    The only address that the other company have registered for me is the long address for the AP Post office collection. I never even registered the shorter home delivery address with them because I never planned to use it.


    It would mean that I would have to take a day off work just to wait in for a package.

    Maybe the package this time was over their dimensions guidelines and €25 would be charged for AP delivery where as APW delivery was cheaper option iniated by address pal staff,the weight of it obviously not a problem....


  • #2910
    irishchris
    Registered Users, Registered Users 2 Posts: 3,233 ✭✭✭irishchris


    I had an expensive items delivered to addresspal this morning at 9am from parcelforce according to their tracking. However no sign of it on address pal as having been received. Is this normal and can it take some time for it to show on their site?


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  • #2911
    bassy
    Registered Users, Registered Users 2 Posts: 6,580 ✭✭✭bassy


    irishchris wrote: »
    I had an expensive items delivered to addresspal this morning at 9am from parcelforce according to their tracking. However no sign of it on address pal as having been received. Is this normal and can it take some time for it to show on their site?

    normal yes.


  • #2912
    irishchris
    Registered Users, Registered Users 2 Posts: 3,233 ✭✭✭irishchris


    bassy wrote: »
    normal yes.

    Do you mean normal that it is delayed before showing on site and if so what is the average time for these to appear?

    Or do you mean items go missing?


  • #2913
    bassy
    Registered Users, Registered Users 2 Posts: 6,580 ✭✭✭bassy


    irishchris wrote: »
    Do you mean normal that it is delayed before showing on site and if so what is the average time for these to appear?

    Or do you mean items go missing?

    i,ve never noticed getting any notification on addresspal,have no worries your fine.


  • #2914
    irishchris
    Registered Users, Registered Users 2 Posts: 3,233 ✭✭✭irishchris


    bassy wrote: »
    i,ve never noticed getting any notification on addresspal,have no worries your fine.

    That's the thing I always get a notification email the same day as delivered to addresspal and shows on their site same day. Found it unusual today not to see this which is what is worrying me. Not used service in couple off months so just wondering if anyone recently has had same issue


  • #2915
    the hedgeman
    Registered Users Posts: 1,186 ✭✭✭the hedgeman


    irishchris wrote: »
    That's the thing I always get a notification email the same day as delivered to addresspal and shows on their site same day. Found it unusual today not to see this which is what is worrying me. Not used service in couple off months so just wondering if anyone recently has had same issue

    Addresspal uk never give a notification if AP address is on it but if the address is APW,they will email how much they'll take from credit/debit card to send it on,very happy with their service.


  • #2916
    irishchris
    Registered Users, Registered Users 2 Posts: 3,233 ✭✭✭irishchris


    Addresspal are getting worse and won't be using them again. Package delivered on 9th. Not located until 12th and sitting in Heathrow since then without moving. Will be a week tomorrow!


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  • #2917
    Discodog
    Registered Users, Registered Users 2 Posts: 15,918 ✭✭✭✭Discodog


    irishchris wrote: »
    Addresspal are getting worse and won't be using them again. Package delivered on 9th. Not located until 12th and sitting in Heathrow since then without moving. Will be a week tomorrow!

    I have always found them to be ok but I now have a package, delivered to them last Tuesday morning & still not arrived.

    EDIT: It arrived as I posted this - the power of Boards :)


  • #2918
    A2LUE42
    Registered Users, Registered Users 2 Posts: 2,543 ✭✭✭A2LUE42


    Not just me so. A package sitting in Heathrow for days at this stage.


  • #2919
    marklazarcovic
    Registered Users, Registered Users 2 Posts: 6,224 ✭✭✭marklazarcovic


    Sitting in Heathrow, who's responsible for getting it from there to Ireland? An post,or royal mail ?


  • #2920
    PopTarts
    Registered Users, Registered Users 2 Posts: 2,209 ✭✭✭PopTarts


    Has anyone had AddressPal take a €0.00 transaction from Revolut?

    I have the account about 6 weeks now and have collected a couple of items. Expecting one this week but would expect that to go post office too so no need for AP to check funds.


  • #2921
    dan786
    Registered Users, Registered Users 2 Posts: 3,315 ✭✭✭dan786


    PopTarts wrote: »
    Has anyone had AddressPal take a €0.00 transaction from Revolut?

    I have the account about 6 weeks now and have collected a couple of items. Expecting one this week but would expect that to go post office too so no need for AP to check funds.

    Yes happened here few days ago as well. Have not had any deliveries with them for 2-3 month now and not expecting any either.


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  • #2922
    dan786
    Registered Users, Registered Users 2 Posts: 3,315 ✭✭✭dan786


    PopTarts wrote: »
    Has anyone had AddressPal take a €0.00 transaction from Revolut?

    I have the account about 6 weeks now and have collected a couple of items. Expecting one this week but would expect that to go post office too so no need for AP to check funds.

    Yes happened here few days ago as well. Have not had any deliveries with them for 2-3 month now and not expecting any either.


  • #2923
    PopTarts
    Registered Users, Registered Users 2 Posts: 2,209 ✭✭✭PopTarts


    dan786 wrote: »
    Yes happened here few days ago as well. Have not had any deliveries with them for 2-3 month now and not expecting any either.

    Thanks! Was just curious. Thought for some reason they were going to home deliver it.


  • #2924
    prinzeugen
    Closed Accounts Posts: 2,891 ✭✭✭prinzeugen


    The UK addresspal was slowing down a month or so ago.

    I ordered 2 items on Ebay on the same day early in August. One from Texas in the US and one from Norfolk in the UK.
    Both took 15 days to reach me and both were delivered on the same day.

    My recent two purchases from the UK have not been accepted by them yet (delivered last week). I am very patient but they need to kick it up a gear.
    I have seen a few people posting that there stuff is sitting in Heathrow. That is the standard default once it leaves AP.
    The next scan is Dublin. The tracking may say Heathrow but it is on the move by plane or truck/ferry.


  • #2925
    A2LUE42
    Registered Users, Registered Users 2 Posts: 2,543 ✭✭✭A2LUE42


    Discodog wrote: »
    I have always found them to be ok but I now have a package, delivered to them last Tuesday morning & still not arrived.

    EDIT: It arrived as I posted this - the power of Boards :)

    How long was yours showing in Heathrow for? Getting into farce territory at this stage.


  • #2926
    markc1184
    Registered Users, Registered Users 2 Posts: 3,084 ✭✭✭markc1184


    Have a parcel checked into Heathrow for a week now. Getting to be a joke at this stage and it will be the last time I use addresspal.


  • #2927
    A2LUE42
    Registered Users, Registered Users 2 Posts: 2,543 ✭✭✭A2LUE42


    They seem to be going the old CIE route. Make the service so poor and unreliable that everyone stops using it, at which point you withdraw the service as you can legitimately claim that there wasn't enough demand to justify it.


  • #2928
    recipio
    Registered Users, Registered Users 2 Posts: 2,804 ✭✭✭recipio


    Caranica wrote: »
    So postman arrived with package looking for €16.10 to release it. Order value $21.81 and if the item was in stock in Europe it retails at €19.99, both under the €22 threshold. How do I appeal this?? I didn't have cash so will have to go to the delivery office

    There is an office in Portlaoise which will process customs/vat complaints. I used them a few years ago and got a substantial refund ( which made me very wary of subsequent Customs charges ) Sorry I can't remember the exact address.


  • #2929
    prinzeugen
    Closed Accounts Posts: 2,891 ✭✭✭prinzeugen


    Caranica wrote: »
    So postman arrived with package looking for €16.10 to release it. Order value $21.81 and if the item was in stock in Europe it retails at €19.99, both under the €22 threshold. How do I appeal this?? I didn't have cash so will have to go to the delivery office

    Remember that they charge VAT on the value of the item + cost of postage.
    I can't see how you can appeal it.


  • #2930
    marklazarcovic
    Registered Users, Registered Users 2 Posts: 6,224 ✭✭✭marklazarcovic


    prinzeugen wrote: »
    Remember that they charge VAT on the value of the item + cost of postage.
    I can't see how you can appeal it.

    It's the cost of postage added on that people always forget,or,never bother checking the actual terms, before ordering.


  • #2931
    The_Conductor
    Moderators, Society & Culture Moderators Posts: 32,285 Mod ✭✭✭✭The_Conductor


    markc1184 wrote: »
    Have a parcel checked into Heathrow for a week now. Getting to be a joke at this stage and it will be the last time I use addresspal.

    I've two packages signed for on the 8th and 11th- neither of which has made an appearance *yet*.

    Also- have a package received on 28th September refunded by Amazon this morning as a 'customer return' - that had nothing unusual whatsoever in it (a soft toy and two kids unicorn themed cookery books).

    What the hell are they up to?


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  • #2932
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    Caranica wrote: »
    So I pay An Post €25.99? €15.99 Addresspal and €10 collection fee??

    I would have ordered this in Europe if it was available. It's a corner bracket for the ring doorbell that's been sitting in a box for 6 weeks. Sold out everywhere in Europe and ring don't have a restock date. Item retails at €19.99 here

    Yes, that's the way it works. VAT/Duty is charged on Value+Postage. Customs clearance fee of €10.00. The joys of buying outside the EU.


  • #2933
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    Caranica wrote: »
    If I'd paid another courier then fair enough. It just galls me to have to pay An Post twice!!

    You have paid them for 2 separate things ; 1) to move it from the US, and 2) to Customs clear it.

    Here's the thread about importing from outside the EU:
    https://www.boards.ie/vbulletin/showthread.php?t=2055862554


  • #2934
    prinzeugen
    Closed Accounts Posts: 2,891 ✭✭✭prinzeugen


    In your AddressPal account, if you click on the magnifying glass next to where it says "dispatched" you get a PDF copy of the shipping label.

    You can workout roughly how much you are going to get charged from that.


  • #2935
    marklazarcovic
    Registered Users, Registered Users 2 Posts: 6,224 ✭✭✭marklazarcovic


    Caranica wrote: »
    It sickens me but I'll have to pay it. Have cancelled Addresspal account

    It wouldn't matter who you used to get if from the usa,customs would charge you if the catch it, the mistake you made was not realising the postage was added to the cost of item to calculate the charge. It's a common error. Really isn't worthwhile ordering outside the EU,unless you are prepared to pay xtra.


  • #2936
    el Fenomeno
    Registered Users, Registered Users 2 Posts: 3,326 ✭✭✭el Fenomeno


    Caranica wrote: »
    If I used someone else I would be fine with it, my point is that I have to pay An Post twice.

    As I've also already said, this fitting I needed is sold out in Europe. There is still no restock date and I have a ring doorbell sitting in a box that needs this bracket. It's not that I was trying to pull a fast one by ordering from the US.

    I'm not sure what your complaint is. Their fees are transparent and aren't hidden.

    You're paying them to provide a service which allows you to be able to buy a product you otherwise wouldn't have been able to buy without their service.

    And now you're closing your account as if they've pulled some sort of fast one on you?


  • #2937
    marklazarcovic
    Registered Users, Registered Users 2 Posts: 6,224 ✭✭✭marklazarcovic


    Plus the only reason for the 2nd charge is to collect the customs charge your mistake caused,sorry but it's all on you .


  • #2938
    i lovewine
    Registered Users Posts: 146 ✭✭i lovewine


    Hi All
    anyone having problems with Addresspal ?. item delivered by company to there UK depot last Sunday. no sign of it in Ireland up to an hour ago?
    should i be concerned
    regards


  • #2939
    Gileadi
    Registered Users, Registered Users 2 Posts: 1,126 ✭✭✭Gileadi


    I had an item take exactly one week to get from Addresspal UK address to my local post office, I'd say wait a few days more before chasing it up with customer service.


  • #2940
    i lovewine
    Registered Users Posts: 146 ✭✭i lovewine


    cheers will wait awhile
    thanks


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  • #2941
    mooseknunkle
    Closed Accounts Posts: 2,427 ✭✭✭mooseknunkle


    I had something get to their depot on Tuesday morning and i also only got a mail this morning saying they received it.


  • #2942
    Caranica
    Registered Users, Registered Users 2 Posts: 10,141 ✭✭✭✭Caranica


    I had an item arrive to their US depot on a Monday but it wasn't checked in until Tuesday of the following week. Took ages to ship and then having paid An Post €15.99 to ship it I then had to pay them a further €10 to collect the VAT on it.

    Around the same time I sent something to the UK address, arrived there Wednesday and I had it on the Saturday.

    Cancelled my account, the UK charge is by far the most expensive of all the concierge services and shouldn't need to order from the US again.


  • #2943
    thomas 123
    Registered Users, Registered Users 2 Posts: 2,900 ✭✭✭thomas 123


    Caranica wrote: »
    I had an item arrive to their US depot on a Monday but it wasn't checked in until Tuesday of the following week. Took ages to ship and then having paid An Post €15.99 to ship it I then had to pay them a further €10 to collect the VAT on it.

    Around the same time I sent something to the UK address, arrived there Wednesday and I had it on the Saturday.

    Cancelled my account, the UK charge is by far the most expensive of all the concierge services and shouldn't need to order from the US again.

    Can you recommend some others? I use it a lot with amazon stuff that does not ship to Ireland.


  • #2944
    Justaburner
    Registered Users Posts: 103 ✭✭Justaburner


    thomas 123 wrote: »
    Can you recommend some others? I use it a lot with amazon stuff that does not ship to Ireland.

    Parcel Motel. Have never had an issue with them and allows you to purchase with free delivery from AmazonUK. (€3 per item charge from Parcel Motel)


  • #2945
    geminiman63
    Registered Users Posts: 125 ✭✭geminiman63


    I have saved quite a bit over the years using the UK addresspal service, a lot of sellers/company's on eBay for example offer free postage within the UK but charge a lot more than addresspal for postage to Ireland.


  • #2946
    Caranica
    Registered Users, Registered Users 2 Posts: 10,141 ✭✭✭✭Caranica


    thomas 123 wrote: »
    Can you recommend some others? I use it a lot with amazon stuff that does not ship to Ireland.

    I'm happy with parcel motel, 24 hour access. Was using Addresspal delivery to door as post office hours don't work for me


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  • #2947
    Cee-Jay-Cee
    Registered Users, Registered Users 2 Posts: 12,235 ✭✭✭✭Cee-Jay-Cee


    I had a parcel go ‘missing’ for nearly 3 weeks in the uk with addresspal. I had given up and had received a refund from the seller when it turned up. (Obviously I repaid the refund)


  • #2948
    spookwoman
    Registered Users, Registered Users 2 Posts: 9,972 ✭✭✭spookwoman


    First time using it as well and item arrived in Hatfield on the 14th. Took 2 days for an email to come saying they had it and that it would be 3-4 working days for it to be delivered, that was the 16th . Been sitting in Heathrown transit until this morning where it arrived in Dublin. Now when it actually get to me is another story. Not impressed with first use.


  • #2949
    Vologda69
    Registered Users, Registered Users 2 Posts: 925 ✭✭✭Vologda69


    Used them for last two years. 100% of items received. Some if the UK can take up to two weeks to arrive. I use thr home delivery service for the larger more expensive items.


  • #2950
    L1011
    Registered Users, Registered Users 2 Posts: 69,551 ✭✭✭✭L1011


    Moved to Couriers forum


  • #2951
    markc1184
    Registered Users, Registered Users 2 Posts: 3,084 ✭✭✭markc1184


    markc1184 wrote: »
    Have a parcel checked into Heathrow for a week now. Getting to be a joke at this stage and it will be the last time I use addresspal.

    Finally had my package delivered this morning.


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