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Double transactions

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  • 19-03-2019 10:23pm
    #1
    368100
    Closed Accounts Posts: 2,067 ✭✭✭


    I've two identical credits showing in my account via the app today....and two identical debits (card payments)

    I know that there was only one if each processed.....what's going on in BOI that this is happening? I remember something similar a few weeks ago


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    #2
    amber2
    Registered Users Posts: 1,580 ✭✭✭amber2


    Sometimes see transactions double post to accounts this time of night, they usually fall off, keep an eye on your account. Balance reflected should be correct despite the double posting.

    Edit I’ve double posting of 3 POS transactions this evening.


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    #3
    368100
    Closed Accounts Posts: 2,067 ✭✭✭368100


    amber2 wrote: »
    Sometimes see transactions double post to accounts this time of night, they usually fall off, keep an eye on your account. Balance reflected should be correct despite the double posting.

    Thanks...Balance does seem right.....it's just mad that it happens regularly. I know BOI are upgrading systems but likes of this never happened in the past.


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    #4
    katiek102010
    Registered Users Posts: 1,105 ✭✭✭katiek102010


    I have a direct debit showing up twice too 


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    #5
    Bank of Ireland: Jennifer
    Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    368100 wrote: »
    I've two identical credits showing in my account via the app today....and two identical debits (card payments)

    I know that there was only one if each processed.....what's going on in BOI that this is happening? I remember something similar a few weeks ago


    Hi 368100,

    Thanks for getting in touch with us here. Sometimes if you are looking at your account during bookkeeping some transactions may show as duplications on the account. When bookkeeping has fully taken place the transactions will rectify and drop of the account. We would ask that you log into your account this morning to see if this has rectified for you.

    Please feel free to get in touch with us if we can help with anything else.

    Thanks Jen


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    #6
    368100
    Closed Accounts Posts: 2,067 ✭✭✭368100


    Bank of Ireland: Jennifer wrote: »
    Hi 368100,

    Thanks for getting in touch with us here. Sometimes if you are looking at your account during bookkeeping some transactions may show as duplications on the account. When bookkeeping has fully taken place the transactions will rectify and drop of the account. We would ask that you log into your account this morning to see if this has rectified for you.

    Please feel free to get in touch with us if we can help with anything else.

    Thanks Jen

    So is this just one of those "That's just the way it is so accept it" things or is BoI working to correct the issue that could cause a lot of confusion?


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    #7
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi 368100,

    Thanks for coming back to us.

    Can I ask was this rectified when you checked your account this morning as bookkeeping should only take place for a short period of time during the evening.

    Just to mention this does not impact your overall balance.

    Thanks,

    Lorna


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    #8
    368100
    Closed Accounts Posts: 2,067 ✭✭✭368100


    Bank of Ireland: Lorna wrote: »
    Hi 368100,

    Thanks for coming back to us.

    Can I ask was this rectified when you checked your account this morning as bookkeeping should only take place for a short period of time during the evening.

    Just to mention this does not impact your overall balance.

    Thanks,

    Lorna

    Hi Lorna, it's not showing now but I'd appreciate an answer to the question I asked!?


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    #9
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    I completely understand 368100,

    This is how the 365 system is set up and we do not have the option of preventing this.

    I can assure you once again that your balance is not impacted during this short space of time in the evening.

    Thanks,

    Lorna


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    #10
    368100
    Closed Accounts Posts: 2,067 ✭✭✭368100


    Bank of Ireland: Lorna wrote: »
    I completely understand 368100,

    This is how the 365 system is set up and we do not have the option of preventing this.

    I can assure you once again that your balance is not impacted during this short space of time in the evening.

    Thanks,

    Lorna

    Of course you have an option, it's to fix the system! But you choose not to (I dont mean you personally)


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    #11
    bessboroughboy
    Registered Users Posts: 104 ✭✭bessboroughboy


    My guess is that it's their system's way of "catching up with things"

    First, we're given the impression that our transactions are taking place in real time
    but those "virtual" timing details are later replaced by the "actual" timing details

    Try asking them about your money leaving your account instantly but then spending a day or two, or three,
    doing magical loop the loops & somersaults before it reaches it's destination

    But hey, the longer it's missing, the more it can be used in other ways!!!

    I could be wrong!


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    #12
    Ally Dick
    Registered Users Posts: 12,665 ✭✭✭✭Ally Dick


    It's not deliberate. It's just an old legacy system that hasn't dealt with new point of sale transactions that well. They could cope with ATM transactions when they became popular, but point of sale contactless and Visa Debit transactions exploded in frequency, and they haven't dealt with them as successfully. They haven't reconciled shadow postings and permanent postings very well. AIB seem to have it cracked, whatever way they are doing it. Hopefully the new BOI computer system will address these issues.


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    #13
    daheff
    Registered Users Posts: 5,834 ✭✭✭daheff


    BOIs system has been doing this nonsense for years. I moved to another bank because I needed to be sure of what was going on in my account.....not having to wonder overnight/weekend what my real balance was.

    Its a feature you might expect of a bank in 1980s....not in 2019.


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