!!Screenclick reminder!!

oneweb · 30-12-2006 6:37pm #1

If you signed up for the 1c Screenclick offer, don't forget to cancel your account if you don't want to be charged full membership!

Sad Professor · 30-12-2006 9:48pm

I cancelled mine a couple of weeks ago. It may already be to late to cancel now. The email and txts I got said you had to contact them by December 20th.

CarefulNow · 31-12-2006 12:20am

Yeah it said the 20th but I emailed them on the 27th I think and they cancelled it.

Mossy Monk · 31-12-2006 12:25am

what is their email address in case they mess my cancellation up

Sully · 31-12-2006 4:40pm

I have one DVD outstanding that I had ready to send of.. but the ma put it away somewhere and now we cant fecking find it!

Sent email to:- DVDsupport@screenclick.com

They say if sending back DVDs, do so via Registered Post.

Oracle · 31-12-2006 6:23pm

Sully04 I think ScreenClick say to get a Certificate of Posting, you can get one free at the post office counter.

Sully · 31-12-2006 7:20pm

Oracle wrote:

Sully04 I think ScreenClick say to get a Certificate of Posting, you can get one free at the post office counter.

Oh right, whats that all about then? This is what they told me:-

Screenclick Support wrote:

We advise a proof of postage to be to be filled out by you and stamped by a Post Office clerk. to guarantee no further charge will be taken , as sometimes DVDs can get delayed or go missing.

wba88 · 31-12-2006 7:27pm

ha i sent mine back then bout a week later (27th dec) i emailed them telling them i had no outstanding dvds and i would like them to terminate my account immediatly. They replied within 15hours (overnight) with a very nice email stating that my request was completed. no trouble at all. Well done screenclick!

KC81 · 02-01-2007 5:17pm

i last recieved a dvd from screenclick on the 24th of november. I sent it back within a few days and didnt recieve anything since. They are still saying that they havent got it. I tried cancelling my account by ringing them and was constantly on hold. Since emailing them I have been told they can't cancel my account unless i have proof that i posted the last dvd back. I didnt register the post because i actually expected another dvd before i would have to cancel my account.

jrey1981 · 02-01-2007 7:36pm

Still have a DVD left here, so I guess I'll be charged for January which is no big deal

JDxtra · 02-01-2007 11:05pm

I cancelled early December - then a week later they sent me a DVD! Odd, since my online a/c was disabled.

jimmy2shoes · 02-01-2007 11:39pm

cancelled mine on 18th december, never had a replay. and today received a dvd from them! good job still have the email i sent them in my sent items. they can't take any money anyway as i closed that bank account down in october.

Jacob55 · 04-01-2007 5:27pm

i cancelled my subscription before the offer expired. i also posted the last dvd back, i checked my rental history and it says the last dvd was not returned. I am just wondering if anyone has experience of this. Will I have to pay for the missing dvd, will it be expensive?
thanks

ROVER · 04-01-2007 7:18pm

I want to stay with Screenclick and therefore did not cancel my sub once the offer was over. However my last DVD was returned on 2.1.07 and to date the next DVD has not been posted out. I chased them my email - no reply. Phoned them their voice mail box is full. Any one else in same situation

Sad Professor · 04-01-2007 11:54pm

ROVER wrote:

I want to stay with Screenclick and therefore did not cancel my sub once the offer was over. However my last DVD was returned on 2.1.07 and to date the next DVD has not been posted out. I chased them my email - no reply. Phoned them their voice mail box is full. Any one else in same situation

Maybe none of the titles in your list are currently available?

TarfHead · 05-01-2007 10:11am

GRRRRRRRRRR

I was on this offer. I waited until the last DVD was returned (and recorded on their system as being returned) before phoning to cancel. All before 20 Dec.

I checked my credit card online this morning - a €14.99 charge for screenclick dated 04 JAN 2007. Phoned a landline number and got a message that their mailbox is full.

Mailed them for a refund.

.. waiting ..

GRRRRRRRRRR

Mossy Monk · 05-01-2007 10:25am

****ing bastards have charged me too :mad: :mad: :mad:

Sully · 05-01-2007 11:45am

Used a 3v Card - best of luck getting money outta dat :P

Jacob55 · 05-01-2007 12:09pm

i have also been charged....think i will have to get credit card company to do a charge back, as i cancelled the account in good time.

Basq · 05-01-2007 12:10pm

Cancelled mine about a fortnight ago with proof of postage gotten with last DVD..

.. got an e-mail from them a day or two later saying it was cancelled. Can't complain... but shame to see other people having problems here.

With regards to being charged.. as long as you got the proof of postage with the last DVD sent back to them, you'll be refunded. If you didn't.. then tough (.)(.)! (they're breasts, not eyes! :rolleyes:)

Lorax · 06-01-2007 2:41am

I returned my last dvd in WELL enough time, sent it by registered post and used the online tracker to show it had been returned to them. Yet my credit card was STILL charged €14.99 on 5th January 2007

****ING Terrible service.

I would strongly recommend that NOBODY use screenclick, they will keep charging your credit card even after you quite CLEARLY cancel your account. And I am not the only 1 this is happened to.

I am outraged. Gonna have to contact my banks credit card department and get the money refunded. Because they are ignoring my emails asking to refund the money.

:mad: :mad: :mad: :mad: :mad:

Jacob55 · 06-01-2007 10:45am

hey Lorax,
did the last dvd show up in your rental history as being returned or does it say dispatched?

Mossy Monk · 06-01-2007 2:55pm

basquille wrote:

as long as you got the proof of postage with the last DVD sent back to them, you'll be refunded

what if you never received the dvd they sent out

konline · 06-01-2007 4:13pm

Me too. I closed my account and my rental history shows that I sent all DVDs. I still was charged 14.99 euro. Waiting for a reply from Screenclick.

I guess there will be lot of cases like us.

blorg · 06-01-2007 8:27pm

I was charged also, so look forward to arguing with them over that one! Thing is, I would have stayed with them had the service not been so mind-bogglingly slow (and I was a subscriber in the past, maybe a year ago, and it was not slow then; there have been threads on the slowness before.)

The last DVD was "sent" on the 11 Dec and I cancelled shortly thereafter but I didn't actually get it until the new year. Sent it back immediately, but charged 14.99 on the 4th.

I honestly think they really screwed up this promotion badly.

Lorax · 06-01-2007 8:41pm

I agree. Terrible service I would advise everyone to avoid them like the plague.

Lorax · 06-01-2007 8:43pm

Jacob55 wrote:

hey Lorax,
did the last dvd show up in your rental history as being returned or does it say dispatched?

No, doesn't show up anywhere in my account. Same with my rental history there's nothing there at all. Yet the registered post tracker proves they received it. They are dodgy ****ers I'm very pissed off they have my credit card details.

Mossy Monk · 06-01-2007 9:29pm

blorg wrote:

The last DVD was "sent" on the 11 Dec and I cancelled shortly thereafter but I didn't actually get it until the new year

at least you got it. twice i got nothing off them

Lorax · 07-01-2007 2:26pm

*Bump* anyone hear from them yet? I sure havent.

Jacob55 · 08-01-2007 11:22am

no I havent heard a thing from them, guess i'll have to try ring them again!

TarfHead · 08-01-2007 2:02pm

TarfHead wrote:

GRRRRRRRRRR

I was on this offer. I waited until the last DVD was returned (and recorded on their system as being returned) before phoning to cancel. All before 20 Dec.

I checked my credit card online this morning - a €14.99 charge for screenclick dated 04 JAN 2007. Phoned a landline number and got a message that their mailbox is full.

Mailed them for a refund.

.. waiting ..

GRRRRRRRRRR

Refund is showing on my credit card - dated 05 JAN 2007

MiniMetro · 12-01-2007 3:13am

I got my credit card statement today. Was charged €14.99 as well even though I returned my last DVD before christmas. My account says the DVD was received on the 2nd of January. This is highly unlikely even with the sometimes rubbish postal service. To further rub salt in the wounds the account status is "expired" so they are charging me for a service they are not even providing.

savemejebus · 12-01-2007 11:56am

Cancelled my account on 7th of november, they then sent me another DVD, I returned this when it arrived on the 8th. Checked my CC account and what do you know, 14.99 taken. Was well annoyed. Contacted screenclick by email and tried phoning but no joy. So then I contacted my CC company, complained, sent my cancellation email and they are doing a chargeback.

2 days later I get a canned email from screenclick saying I'd cancelled my account too late. Don't think they even bothered reading my email. Brutal customer service, would never reccomend this company to anyone

Basq · 12-01-2007 12:18pm

Agreed about terrible customer service... MovieStar's customer service is fantastic though. Quick, helpful and polite... like all customer support services should be! *

* take note Eircom..!

savemejebus · 12-01-2007 12:30pm

weird, the company that is legit have brutal customer service while the company that is allegedly run by scammers and are allegedly using non-rental merch. has good customer service. The world is truly topsy turvy

Mossy Monk · 12-01-2007 12:33pm

savemejebus wrote:

Brutal customer service, would never reccomend this company to anyone

for sure. i complained via email too and then they give me some smarmy response about how it is all my fault even though i cancelled on time. they are a joke and i think this promotion is a huge mistake from them as i will never say a good word about them. from the looks of this i wont be alone

Oracle · 12-01-2007 12:43pm

If you have the proof of postage showing the date you returned the last DVD, getting a chargeback on your credit card should be straight forward.

pokerwidow · 22-01-2007 3:19pm

Sorry to hear about the service but thanks for the warning. I was just about to sign up but I said I would check here first. I will sign up for Movie Star and hope they are not as bad.

Ronan|Raven · 22-01-2007 9:38pm

I stuck with them after my trial finished and hve no complaints about the service. Get an average of two a week.

MOH · 23-01-2007 3:50pm

Has anyone succesfully had this charge reversed?

BTW, looks like they've been taken over

ryanoid · 24-01-2007 2:19pm

Ronan|Raven wrote:

I stuck with them after my trial finished and hve no complaints about the service. Get an average of two a week.

Yes, oddly while I was using the service there was never any problem with posting the DVDs. Returned DVDs would be received by them within a day, and the next one sent out the next day. Nobody ever mentioned the need to get proof of posting at that stage - if you had to do that for every DVD you sent back then the service wouldn't be worth using.

However once I emailed to cancel my account I got a note back telling me I should get proof of postage of my last DVD. Of course by this stage I had already sent the thing back. This rang my alarm bells and I wasn't entirely surprised to find I'd been charged on my credit card.

I asked them to remove the charge and I got a suspiciously comprehensive email about DVDs going missing in the post. I'm not going to take this one lying down.

MOH · 24-01-2007 2:34pm

ryanoid wrote:

Yes, oddly while I was using the service there was never any problem with posting the DVDs. Returned DVDs would be received by them within a day, and the next one sent out the next day. Nobody ever mentioned the need to get proof of posting at that stage - if you had to do that for every DVD you sent back then the service wouldn't be worth using.

However once I emailed to cancel my account I got a note back telling me I should get proof of postage of my last DVD. Of course by this stage I had already sent the thing back. This rang my alarm bells and I wasn't entirely surprised to find I'd been charged on my credit card.

I asked them to remove the charge and I got a suspiciously comprehensive email about DVDs going missing in the post. I'm not going to take this one lying down.

Our last one was allegedly posted out to us on Dec 14th. We mailed them of the 21st to tell them it hadn't arrived, and cancel. They then brought up the "proof of postage" condition. It arrived on Dec 23rd, couldn't find an open post office until the 29th, and allegedly didn't get back to Screenclick until Jan 2nd. 14.99 charge.

The ironic thing is that if I'd kept the last DVD and left it as 'lost in post' they wouldn't have a leg to stand on.

I wouldn't mind but I recommended them to loads of people. Grrr.

ElNino · 24-01-2007 4:31pm

ryanoid wrote:

Yes, oddly while I was using the service there was never any problem with posting the DVDs. Returned DVDs would be received by them within a day, and the next one sent out the next day. Nobody ever mentioned the need to get proof of posting at that stage - if you had to do that for every DVD you sent back then the service wouldn't be worth using.

However once I emailed to cancel my account I got a note back telling me I should get proof of postage of my last DVD. Of course by this stage I had already sent the thing back. This rang my alarm bells and I wasn't entirely surprised to find I'd been charged on my credit card.

I asked them to remove the charge and I got a suspiciously comprehensive email about DVDs going missing in the post. I'm not going to take this one lying down.

I cancelled them because I was only getting 1 DVD per week on average. If I had been getting 2 then I might have thought about keeping them on but probably not as I think that they were too slow getting new releases.

I had just posted back my last DVD before I cancelled the week before Xmas and got the eamail about the certificate of posting.. Luckily it showed as having been received by them on 28/12/06 so I guess I had a pretty close shave.

25-01-2007 6:35pm

I found Screenclick to be very good...I used a 3V voucher and cancelled early anyway....how do people manage to mess up and get charged for these things??

Mossy Monk · 25-01-2007 7:48pm

Deleted User wrote:

how do people manage to mess up and get charged for these things??

have you even read the thread

25-01-2007 7:56pm

yes. I remember I got a text from o2 early in December warning me to return all the DVD's before the 20th (I think).....but I'm probably just in a bad mood.

MOH · 26-01-2007 1:23pm

Deleted User wrote:

yes. I remember I got a text from o2 early in December warning me to return all the DVD's before the 20th (I think).....but I'm probably just in a bad mood.

Bit difficult to return DVDs that they claim they've posted but you haven't received yet.

marlena · 26-01-2007 6:32pm

I cancelled in November.
Credit card is showing up 2 payments.

One on the 4th January for 14.99.
And one for 8th January for 14.99.

The ****** even sent me an email confirming closure of account but I deleted it.

I sent them an email.
I am waiting on a reply.

What can I do if I have not got the confirmation closure email?

Marlena

Kramer · 26-01-2007 7:51pm

marlena wrote:

I cancelled in November.
Credit card is showing up 2 payments.

One on the 4th January for 14.99.
And one for 8th January for 14.99.

The 2nd one is probably a "credit" i.e. refund.

marlena · 27-01-2007 11:41am

Credit refund.Will check it out on Monday.
Thanks Marlena

!!Screenclick reminder!!

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