DPD Parcel Wizard - DPD Pickup

I got an SMS this morning to say that a delivery would be here between 12:30 and 1:30 today.

I'm hanging around all afternoon and no show. I then realised theres a tracker on dpd.ie.

I can see the driver rescheduled it but I got no further SMS to say the delivery was postponed. Very annoying.
If this happens your system should issue a follow on SMS with the change.

http://www2.dpd.ie/Services/QuickTrack/tabid/222/ConsignmentID/773046378/Default.aspx

I've sent am email to the company I ordered the products off also with this feedback.

EDIT - Today I got a new SMS to say its out for delivery again today. It would be nice if your system would also send an SMS to say a delivery is being postponed. Very annoying to tell someone to be there at a time, then change it and not tell them as soon as its postponed.

Mallusk worked, I got the above delivery on Thursday. Superfast.

Re: the other delivery (laptop)
UPS eventually sorted out their mistake (Delivery) and retrieved the laptop from Parcel Motel.
This whole episode has made me adamant to never deal with nightline/parcel motel if i can avoid it.
They took and signed for my parcel - yet they could not comment on whether or not they had it for two weeks.
It seems obvious to me that it is some sort of crap tactic.
I read back over a lot of cork forums, new mommy forums and political forums - google.ie set to Ireland. and Nightline also used to claim that DPD would not deliver to them (when they got wind that DPD were setting up Parcel Motel), which turned out to be untrue, and  it *looks like just some sort of childish BS that they were hoping would make people sympathise with them. It *looks like they were actively holding on to parcels to make them appear as though DPD were not delivering to Parcel Motel depot.
DPD are an international service, not always rated highly, but not going to piddle about with the likes of Parcel Motel or Nightline by not delivering to them.

*looks like, not fact.

god's toy wrote: »

Had something from the UK, seller used DPD (to deliver to Parcel motel), Despite the seller insisting over the phone they put the PMID on to the parcel it wasn't there and spent a week in limbo in PM for no reason.

Same seller is sending another item, wonder if that will also be missing PMID too?

...And once more the same thing. A package sent via DPD to parcel motel arrived with no PMid. that's twice now from DPD and took me a week both time to sort out.
Seller is showing me the correct address but if they are using DPD the PMid never makes it to print .




Grrr...

I'm ordering an item that will be slightly over the 20kg limit including packaging.

Probably something like 20.1 or 20.2.

Will Parcel Wizard charge extra once an item goes ever so slightly over, or is it only if it's a full 1 kg over?

mrcheez wrote: »

I'm ordering an item that will be slightly over the 20kg limit including packaging.

Probably something like 20.1 or 20.2.

Will Parcel Wizard charge extra once an item goes ever so slightly over, or is it only if it's a full 1 kg over?

From their website:

Are there size or weight restrictions?



Yes, the maximum consignment weight under the Parcel Wizard Virtual Address service is 20kg and the maximum box dimensions are 40cm x 40cm x 60cm. 
If your parcel is outside these limits, the following charges will apply: 
€3.85 for first 20kg plus a surcharge of €10 per consignment plus 70c per additional kg over 20kg. 
If your box is outside the size dimensions, please use the following calculation to assess charges (if your box is large but weighs less than 20kg, a surcharge may still be applied so do check!) 
(L x W x D)/6000 = kg 
e.g. So a box of 60cm x 60cm x 60cm is calculated as (60 x 60 x 60)/6000= 36kg Charges will be:  €3.85 + (16 x 0.70) + €10 = €25.05
If your parcel is outside the weight and dimension restrictions, we will accept delivery into the Parcel Wizard UK Virtual Address and will contact you to arrange payment.

I am guessing, if it is not too big, and weighs something like 20.5kg it is at their discretion. 
Whoever weighs it might decide to add on the additional charges, or may decide not to.

Suckit wrote: »

....And DPD delivered it to me on Saturday.

So between UPS taking two weeks to retrieve the parcel and Parcel Motel not acknowledging that they had it, it took DPD less than 24hours to deliver it to me once they received it.
I will be ensuring it says Mallusk on all of my PW deliveries from now on. (Thanks 5star02707 )

you're welcome bro, i use PW now as they usually deliver the next day once they received the item all the best and yes Mallusk > Newtownabbey

5star02707 wrote: »

you're welcome bro, i use PW now as they usually deliver the next day once they received the item all the best and yes Mallusk > Newtownabbey

Yep, they have pretty much consistently been the next day for me.
That was the first time that an item had been delivered to PM (or anywhere incorrect) for me.
Up to that point (having tried all the ones that i knew about) I found PW to be the best (fast, and being able to change delivery location on the fly).
If Mallusk means that there is never another incorrect (assuming the driver reads the address correctly) delivery to Parcel Motel (or anywhere else), then that will make this service almost perfect for me.
I say almost, because i am sure there will be some other minor issues and maybe some larger ones, but overall it seems great.

mrcheez wrote: »

I've been a good customer of theirs so we'll see.

I'll post up the results.

Also something to check is that the parcel width will be 49cm, but other dimensions will be 20cm x 30cm, so 49 x 20 x 30 ... which is less than 40 x 40 x 60 if you turn it sideways (it has no "right side up")

So Parcel has arrived at Parcel Wizard and so far they have only requested the €3.85.. Nice!

hi, i have spent the last 15 minutes waiting for your external chat to link up,

i have a number of parcel in newtown abby, i need on in particular in a hurry can you help ensure this happens

I have what looks like another parcel gone missing or else it was delivered to PM.. :mad:
I have no confirmation of it on my Dashboard and have not received any notifications yet. According to Amazon it was delivered on Saturday. I used Mallusk instead of Newtownabbey, as that seemed to have been working.
I cannot get through to DPD on their phones, I have been trying all day, and online chat does not seem to be working either. A Girl in the Antrim depot has given me another number that does not answer either +44 (0) 2891240365.
Is there any other way to contact them?


Edit
I got through to the number above (eventually) and i was told that it might still be in sorting. I hope so.

flangemeistro wrote: »

Well after nearly two dozen perfectly smooth experiences with PW I have Amazon tracking telling me that my order was delivered last Tuesday but there's nothing on my PW account or dashboard and I spoke to a DPD employee called Rebecca who couldn't find anything either.

They're looking into it. And it's probably the most expensive thing I've trusted them with so its Murphy's law that it would go missing.

Can you contact the seller and have it confirmed where it was delivered to? Is there a signature?
Did you use Mallusk or Newtownabbey?

Somebody mentioned to use Mallusk a few pages back, and I have not had a problem since (over 10 deliveries). I think my issue today may be due to St. Patricks day.
Amazon unfortunately do not name the signee on their tracking information page.

My virtual UK address says Newtownabbey, how can i change that to Mallusk?
I cant even see the Mallusk address on their website.

Scruff wrote: »

My virtual UK address says Newtownabbey, how can i change that to Mallusk?
I cant even see the Mallusk address on their website.

Just change "NewtownAbbey" to "Mallusk" on your address.

I think Parcel Wizard is closed Sat and Sun and that's a right pain.

too early, another delivery returned today!! I keep forgetting but not anymore.

DPD Ireland: Ciara wrote: »

Hi NeverWaining

The answer to your question is no, we wont be charging you for any unsolicited deliveries, nor will we be making them. Our new service offering the UK Virtual Address is simply put in place to offer our customers a more convenient way of receiving deliveries that has not been available to them up to now.

Hi DPD,

I used a ParcelWizard address to purchase something from Lakeland in the UK a few months ago and it was delivered without issue.

I then received a notification yesterday that I had a package that would be delivered today, and it turns out that it's a Lakeland catalogue (which I didn't ask for, as I'd opted out of communications). I've sent them a strongly worded email to that effect, however, I also see that you said earlier that you do not charge for unsolicited mail. Is there a way that I'm able to claim back the charge for this delivery?

Thanks,

Joe

foxy_j wrote: »

Last few deliveries to PW have been fine.

As they updated their address on the app for deliveries a little while ago to Newtownabbey I changed it to that and my last delivery was successful in January.

I came across this thread before ordering an item last week so I switched back to the mallusk one; unit 5, Trench Park, Trench Road, Mallusk, BT36 4TY

I got a delivery noticfication today by UPS delivered to newtownabbey , BT36 4GB and Left at dock and signed by Campbell.

I'm worrried now that its been delivered to PM...hmm the waiting begins...

anyone have any insight?

Use Mallusk, BT36 4LB

have newtownabey since whenever PW started, and this week ordered and received 2 deliveries without any glitches.

Since used them from the start and not single time there were issues with addresses,only one time when order was way too small that they never bothered to deliver on the day,but overall seeing so many having issues would double check that address is newtownabbey, BT36 4LB.

They don't open at the weekend. You need to set that delivery address as "only deliver on weekdays" via the Manage Addresses section on Amazon.

Dan Jaman wrote: »

I'm beginning to wonder if DPD actually give a rat's arse...

... apparently not.
Their default position is, "contact the sender and he can sort it out".
DPD didn't even ask for photographs of the damage or any details at all.
I'm now seriously considering whether to ever deal with them again.

The measure of a company is how they deal with it when things go wrong - so far, I'm not impressed.

Вашему собственному бычьему дерьму нельзя верить - V Putin

I thought it may have been a local issue to myself as the driver's seem to have changed a couple of time's lately but the packages I've gotten seem to be getting held up in the central HUB. Hopefully it's just a passing glitch as I've much preferred parcel wizard over parcel motel