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Comments

  • #52
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,446 ✭✭✭greasepalm


    Have you got malware and virus protection on your laptop or desktop and done a scan?

    If you cancelled your debit card and got it replaced with a new one it should have stopped it yes?


  • #53
    Shefwedfan
    Closed Accounts Posts: 18,958 ✭✭✭✭Shefwedfan


    ciars20 wrote: »
    Nope

    Really? Very strange as every other website would have double authentication or ask for 3 digits on back

    Also the IP, which country?


  • #54
    Grueller Baby
    Registered Users Posts: 87 ✭✭Grueller Baby


    Salary Negotiator wrote: »
    Do they ask for the cvv number for each top up?

    Yes. I know this because I occasionally use betway.


  • #55
    ciars20
    Registered Users Posts: 26 ✭ciars20


    greasepalm wrote: »
    Have you got malware and virus protection on your laptop or desktop and done a scan?

    If you cancelled your debit card and got it replaced with a new one it should have stopped it yes?


    No I don't have that. And yes it stopped but I've been left with very little money


  • #56
    Salary Negotiator
    Closed Accounts Posts: 1,148 ✭✭✭Salary Negotiator


    Grueller Baby wrote: »
    Yes. I know this because I occasionally use betway.

    So someone managed to get the OPs cvv number AND their log in details for a betting site and then just gambled away their money.

    Yeah, that never happened.


  • #57
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,446 ✭✭✭greasepalm


    On the betway site is there a padlock before https


  • #58
    Shefwedfan
    Closed Accounts Posts: 18,958 ✭✭✭✭Shefwedfan


    From Betway......seems fairly comprehensive

    Once you have created an account and have become a Betway customer, additional information is processed on an on-going basis. Betway may also collect:

    a record of all internet communications and details of your visits to our Websites;
    technical information relating to how you use our products, such as the type of device you are using and the browser you are using to access our Websites;
    payment information and details of transactions you carry out through the site, including your payment, withdrawals and wagers;
    communications with us or our employees, for examples, calls, emails, and messages sent through the live chat service;
    information regarding your location, including IP address and traffic information;
    any additional information you submit through the website for example on forums, chat rooms, comment sections or in response to quizzes and questionnaires;
    pages that you visited including what you have clicked on. Please see the Cookie Policy below for more information;.
    Sometimes we may also request photo ID, proof of address, and source of funds;
    Occasionally we may also access your public records (eg.: news articles, social media, forums, official records such as the electoral roll).


  • #59
    ciars20
    Registered Users Posts: 26 ✭ciars20


    Salary Negotiator wrote: »
    So someone managed to get the OPs cvv number AND their log in details for a betting site and then just gambled away their money.

    Yeah, that never happened.

    I don't know how it exactly happened bevause I am not a hacker but the Internet Is a dangerous place I have learned and there is mean people in the world


  • #60
    Salary Negotiator
    Closed Accounts Posts: 1,148 ✭✭✭Salary Negotiator


    ciars20 wrote: »
    I don't know how it exactly happened bevause I am not a hacker but the Internet Is a dangerous place I have learned and there is mean people in the world

    Who lives with you?


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  • #61
    Shefwedfan
    Closed Accounts Posts: 18,958 ✭✭✭✭Shefwedfan


    ciars20 wrote: »
    Yes I got a letter with ip addresses and there was like 6 or 7 different ones and the site said they didn't see anything strange with my account.

    Which country where the IPs in?


  • #62
    Salary Negotiator
    Closed Accounts Posts: 1,148 ✭✭✭Salary Negotiator


    Shefwedfan wrote: »
    Which country where the IPs in?

    Do you get the impression that the OP is avoiding answering certain questions?


  • #63
    twowheelsonly
    Registered Users, Registered Users 2 Posts: 2,270 ✭✭✭twowheelsonly


    ciars20 wrote: »
    They obviously tried to transfer it to themself's but failed

    If they failed then where's the money gone ? Should it not be in your account ?


  • #64
    ciars20
    Registered Users Posts: 26 ✭ciars20


    Shefwedfan wrote: »
    From Betway......seems fairly comprehensive

    Once you have created an account and have become a Betway customer, additional information is processed on an on-going basis. Betway may also collect:

    a record of all internet communications and details of your visits to our Websites;
    technical information relating to how you use our products, such as the type of device you are using and the browser you are using to access our Websites;
    payment information and details of transactions you carry out through the site, including your payment, withdrawals and wagers;
    communications with us or our employees, for examples, calls, emails, and messages sent through the live chat service;
    information regarding your location, including IP address and traffic information;
    any additional information you submit through the website for example on forums, chat rooms, comment sections or in response to quizzes and questionnaires;
    pages that you visited including what you have clicked on. Please see the Cookie Policy below for more information;.
    Sometimes we may also request photo ID, proof of address, and source of funds;
    Occasionally we may also access your public records (eg.: news articles, social media, forums, official records such as the electoral roll).




    Read all of that info already. I have all my records of my emails and conversations with them. Someone hacked me on this website and I am going to keep arguing with you guys


  • #65
    MaureensFry
    Closed Accounts Posts: 48 ✭MaureensFry


    I don't believe you for a second OP but what you do now is.

    1) Lodge an official complaint with BOI and you will get a reference number.
    https://www.bankofireland.com/help-centre/customer-complaints-process/
    2) If Bank of Ireland close the case you can log it with:
    https://www.fspo.ie/
    who will have the final decision.


  • #66
    Shefwedfan
    Closed Accounts Posts: 18,958 ✭✭✭✭Shefwedfan


    ciars20 wrote: »
    Read all of that info already. I have all my records of my emails and conversations with them. Someone hacked me on this website and I am going to keep arguing with you guys

    If you can’t answer straight forward question how can anyone help


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  • #67
    duffman13
    Registered Users, Registered Users 2 Posts: 9,025 ✭✭✭duffman13


    ciars20 wrote: »
    I don't know how it exactly happened bevause I am not a hacker but the Internet Is a dangerous place I have learned and there is mean people in the world

    You are either not telling the truth,

    Living with someone who is chronic gambler,

    Or extremely Naive and extraordinarily relaxed with your online security.

    1 & 2 seem the most obvious to be honest. These companies track your IP address, they would refund you or entertain you if you hadn't entered your CVV number. Same with your bank!

    *If this is genuine, then I'm sorry for your loss however you are partly to blame. Look in to revolut going forward, you can have disposable card numbers to prevent the likes of the above happening


  • #68
    AppleD
    Registered Users Posts: 74 ✭✭AppleD


    I just don’t see how the scammers would win here. They use your card to place bets, IF they were to win, the money would go on your card?

    So they kept playing and losing until all the money was gone?


  • #69
    degsie
    Registered Users, Registered Users 2 Posts: 8,749 ✭✭✭degsie


    ciars20 wrote: »
    Read all of that info already. I have all my records of my emails and conversations with them. Someone hacked me on this website and I am going to keep arguing with you guys

    Out of curiosity, what age bracket are you? 12 yo's are not legally allowed to gamble afaik.


  • #70
    Oops!
    Registered Users, Registered Users 2 Posts: 1,266 ✭✭✭Oops!


    Oops! wrote: »
    Hmmm....
    Oops! wrote: »
    Ah grow up FFS....

    Some story....


  • #71
    BorneTobyWilde
    Registered Users, Registered Users 2 Posts: 36,404 ✭✭✭✭BorneTobyWilde


    Lots of recent ''how to hack Betway'' videos on youtube. But I think those videos themselves are scams that require one to go to a different site to enter some info to get this amazing hacking info .


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  • #72
    redarmy
    Registered Users Posts: 1,849 ✭✭✭redarmy


    Whats the odds?


  • #73
    duffman13
    Registered Users, Registered Users 2 Posts: 9,025 ✭✭✭duffman13


    degsie wrote: »
    Out of curiosity, what age bracket are you? 12 yo's are not legally allowed to gamble afaik.

    Just seen the OP registered yesterday, also seen his thread in BOI. Painful


  • #74
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,446 ✭✭✭greasepalm


    But he has no protection on laptop so unknown if someone has planted something and gathering info on keystrokes and loggers and the site might be good.There are scams going online and up to you to have some protection and if not may now be paying the price

    https://www.malwarebytes.com/mwb-download/
    free edition


  • #75
    BorneTobyWilde
    Registered Users, Registered Users 2 Posts: 36,404 ✭✭✭✭BorneTobyWilde


    duffman13 wrote: »
    You are either not telling the truth,

    Living with someone who is chronic gambler,

    Or extremely Naive and extraordinarily relaxed with your online security.

    1 & 2 seem the most obvious to be honest. These companies track your IP address, they would refund you or entertain you if you hadn't entered your CVV number. Same with your bank!

    *If this is genuine, then I'm sorry for your loss however you are partly to blame. Look in to revolut going forward, you can have disposable card numbers to prevent the likes of the above happening


    If its genuine then it's not on, Banks are suppose to protect a customers money, not just brush it off as '' o well ''


  • #76
    PricklyPete
    Registered Users Posts: 31 ✭PricklyPete


    OP might be being very unfairly bashed here.

    A common scam on gambling sites is for a hacker to gain control of someone's account, deposit as much as they can to that account using the card linked to the account, then lose it to their own (the hacker's) account at a poker table.

    Can you see if the money was lost at a poker table? If so, and you caught it fast enough the site should be able to freeze withdrawals on the account the money was dumped to while they investigate.


  • #77
    Shefwedfan
    Closed Accounts Posts: 18,958 ✭✭✭✭Shefwedfan


    greasepalm wrote: »
    But he has no protection on laptop so unknown if someone has planted something and gathering info on keystrokes and loggers and the site might be good.There are scams going online and up to you to have some protection and if not may now be paying the price

    https://www.malwarebytes.com/mwb-download/
    free edition

    If they don’t that then why not take the money? A lot of trouble to do a few bets with no way to get any cash


  • #78
    [Deleted User]
    Posts: 5,917 ✭✭✭ [Deleted User]


    ciars20 wrote: »
    On the site when ur card details are entered it doesn't give u the full debit card number just the last 4 digits. As this is stored on the site they can keep making transactions.they can only make transactions within that site as they don't have the full card number.

    I researched the site after I got hacked and yes I should of researched it before hand. And yes I shouldn't of keeping my money in my CA. Trust me everything you guys are telling me I've heard it all. I'm getting no support from anybody regrading this situation I thought I would by coming on here. But no people just want to rub problems in ur face and blame u instead of helping u.

    What help do you expect from people who deal with I.S. other than already provided. It's the legal forum of the site you want.

    As for me, I don't enter my card details onto a site before I research it, and where possible I use PayPal even if I have. If I ever do get scammed I won't be coming online asking for advice.

    I can't speak for everyone on the thread, but most who actually deal with I.S. in terms of cleaning up messes know that 99.99% of the time the people who we are cleaning up after aren't exactly honest with how they got into the mess.

    If your claiming to be the 00.01% go speak to a solicitor. But be aware that if your not and you go down this route you'll most likely have costs awarded against you, and open yourself up to further losses.


  • #79
    Shefwedfan
    Closed Accounts Posts: 18,958 ✭✭✭✭Shefwedfan


    Ok little bit of advice here to OP

    First up your whole story has a number of massive holes in it. Like huge holes. I don’t use Betway or any betting site but I know some Betting companies from working with them and they have invested massively in security etc. Betway looks from website to have done similar

    Second, BOI again as a bank have huge regulations put on them from central bank and ECB. Massive investment again in security

    You say you don’t know Security, let me just say you would be frightened how much data an ethical hacker can pull in a few mins, if they do an investigation then they have found everything....even if using vpn

    If both companies have investigated and no reason why they wouldn’t it would suggest you did not get hacked, now I’m saying suggest

    You need to start telling the truth because at the moment it’s clear you are telling half a story, plus opening a post on a boi forum on board sing getting any money back, they will post tomor telling you to contract fraud department


  • #80
    Guy:Incognito
    Registered Users, Registered Users 2 Posts: 38,247 ✭✭✭✭Guy:Incognito


    PricklyPete wrote: »
    OP might be being very unfairly bashed here.

    A common scam on gambling sites is for a hacker to gain control of someone's account, deposit as much as they can to that account using the card linked to the account, then lose it to their own (the hacker's) account at a poker table.

    Can you see if the money was lost at a poker table? If so, and you caught it fast enough the site should be able to freeze withdrawals on the account the money was dumped to while they investigate.

    Surely if that was the case, Betway would see it all being dumped to an account? Presumably by "life savings" , it would be a fairly substantial amount.


  • #81
    ciars20
    Registered Users Posts: 26 ✭ciars20


    Ok guys I have read all your comments and you are all doubting me. I don't know what happened with my account or how I got hacked. All I know is the money wasn't transferred to anyones account. The money was just used on betway and betway only. I think myself that the hacker was trying to deposit the money from my account and then try to withdraw it onto their account. But the website doesn't allow this I don't think so. Tbh I am fully sure I logged out after each time I used the site. But I also have a lot of tabs open when I'm on my device too but that mightnt of caused the problem. But let me tell you all I am completely innocent. When researching myself I seen someone talking about it been an inddor job. But I don't know how true that is


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  • #82
    PricklyPete
    Registered Users Posts: 31 ✭PricklyPete


    ciars20 wrote: »
    Ok guys I have read all your comments and you are all doubting me. I don't know what happened with my account or how I got hacked. All I know is the money wasn't transferred to anyones account. The money was just used on betway and betway only. I think myself that the hacker was trying to deposit the money from my account and then try to withdraw it onto their account. But the website doesn't allow this I don't think so. Tbh I am fully sure I logged out after each time I used the site. But I also have a lot of tabs open when I'm on my device too but that mightnt of caused the problem. But let me tell you all I am completely innocent. When researching myself I seen someone talking about it been an inddor job. But I don't know how true that is

    Are u absolutely sure they didn't lose it at a poker table to themselves? I'm not familiar with Betway, but can you see what game the money was lost at? Surely there must be some kind of account history on there.

    Sorry anyways if this is genuine, it's a double kicking to be scammed and then not believed afterwards.


  • #83
    ciars20
    Registered Users Posts: 26 ✭ciars20


    PricklyPete wrote: »
    Are u absolutely sure they didn't lose it at a poker table to themselves? I'm not familiar with Betway, but can you see what game the money was lost at? Surely there must be some kind of account history on there.

    Sorry anyways if this is genuine, it's a double kicking to be scammed and then not believed afterwards.

    I have no idea what they done because betway blocked the account after I reported it.

    Yes I am so upset to be reading some of these comments tbh. I am already bad enough


  • #84
    MaureensFry
    Closed Accounts Posts: 48 ✭MaureensFry


    ciars20 wrote: »
    I have no idea what they done because betway blocked the account after I reported it.

    Yes I am so upset to be reading some of these comments tbh. I am already bad enough

    As allready posted this is your next step if you are genuine.

    1) Lodge an official complaint with BOI and you will get a reference number.
    https://www.bankofireland.com/help-c...aints-process/
    2) If Bank of Ireland close the case you can log it with:
    https://www.fspo.ie/
    who will have the final decision.

    I used to work for an online betting company, believe me when I say they know every trick in the book of people trying to get their money back who lost it themselves.

    There would be emails in every day about losing mortgage payment, user was drunk at the time, the user was no-where near the account and were hacked, users thinking using a VPN will block their trail in case they lose and can say their account was hacked.


  • #85
    PricklyPete
    Registered Users Posts: 31 ✭PricklyPete


    ciars20 wrote: »
    I have no idea what they done because betway blocked the account after I reported it.

    Yes I am so upset to be reading some of these comments tbh. I am already bad enough
    .

    That's the only way I can think of them getting your money to themselves. It happens a lot on poker sites. I would email support and ask them if they could mail you your poker hand history, that way you can at least see if your money was dumped to another player's account via a poker table. They should already be investigating that possibility themselves, but who knows.


  • #86
    ianob7
    Registered Users, Registered Users 2 Posts: 715 ✭✭✭ianob7


    Shefwedfan wrote:
    Which country where the IPs in?


    Any chance we could get an answer to this one OP


  • #87
    ciars20
    Registered Users Posts: 26 ✭ciars20


    MaureensFry wrote: »
    As allready posted this is your next step if you are genuine.

    1) Lodge an official complaint with BOI and you will get a reference number.
    https://www.bankofireland.com/help-c...aints-process/
    2) If Bank of Ireland close the case you can log it with:
    https://www.fspo.ie/
    who will have the final decision.

    I used to work for an online betting company, believe me when I say they know every trick in the book of people trying to get their money back who lost it themselves.

    There would be emails in every day about losing mortgage payment, user was drunk at the time, the user was no-where near the account and were hacked, users thinking using a VPN will block their trail in case they lose and can say their account was hacked.


    Yes I understand but this isn't the case with me. I did not make such large transactions with this site.


  • #88
    ciars20
    Registered Users Posts: 26 ✭ciars20


    ianob7 wrote: »
    Any chance we could get an answer to this one OP



    One of the ip addresses was Georgia which I find very strange as they don't let that state use their site which I find a bit phishy why Georgia was one of the ip addresses. Now let me tell you when I got the report these were the ip addresses put on it. Who knows if they were telling the truth or not


  • #89
    Mongfinder General
    Registered Users Posts: 1,992 ✭✭✭Mongfinder General


    So how much money are we talking about here in lost life savings?

    How many transactions were made withdrawing cash from your current account into your betting account?

    How much have you lost on the bets placed from your account since the lodgements from your life savings into your betting account began?

    How many gambling transactions in your transaction history do you not recognise?


  • #90
    RossieMan
    Registered Users, Registered Users 2 Posts: 6,766 ✭✭✭RossieMan


    And they reported all this back to you in 24 hours and made the final decision? And the bank too? On a Sunday? Yea, likely story.

    Not even a good troll.

    Edit: I see from the other post it's been 3 weeks, or so he says. Still not enough time for them to come back with a firm no.

    Takes much longer than that.


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  • #91
    harr
    Registered Users, Registered Users 2 Posts: 4,485 ✭✭✭harr


    OP lost his bollocks betting on line and now In a panic looking to see if someone can find a loop hole to help him claim that it was fraud.
    Genuine On line fraud is dealt with fairly robustly by the banks . All on line bookies have good security set up so OP I would be looking closer to home for the culprits and stay out of betting sites if you don’t know how it works or you don’t have money or lose.


  • #92
    wandererz
    Registered Users, Registered Users 2 Posts: 2,729 ✭✭✭wandererz


    OP

    You gambled.
    You lost.

    End of.


  • #93
    Shefwedfan
    Closed Accounts Posts: 18,958 ✭✭✭✭Shefwedfan


    I did try to keep an open mind but none of this add's up.

    From the questions you are asking it would suggest to me that you are looking for useful information to use when Betway or BOI call you. Try to get ahead of some of the questions they will ask.

    As I said above, your story has massive holes in it. If you really did get scammed then as the person above posted you need to load an official complaint.

    I would warn you, these companies spend millions on Security every year to stop hackers, if you submit a claim and it's not a true then you are committing fraud, BOI especially will come after you.


  • #94
    RasTa
    Closed Accounts Posts: 15,116 ✭✭✭✭RasTa


    Copy and paste the email betway sent denying your hacking claim


  • #95
    wyndham
    Registered Users, Registered Users 2 Posts: 2,284 ✭✭✭wyndham


    Scepticism aside, Betway do have poker as part of their offering. It is possible that someone gained access to the OPs account and then engaged in a chip dump via poker cash game to another account. It has happened with other more well known sites.

    Also, there has barely been a football match or horse race in the world for a month, so one would assume that the money was lost either through poker or casino/gaming end of the site rather than sports.

    OP, had you played poker on Betway? If so, there are other methods of checking activity without having access to your account, such as Sharkscope, which gives detailed results and analysis of online poker play merely by entering a username/poker handle. Or at least it used to, haven't used it in a few years...


  • #96
    Shefwedfan
    Closed Accounts Posts: 18,958 ✭✭✭✭Shefwedfan


    wyndham wrote: »
    Scepticism aside, Betway do have poker as part of their offering. It is possible that someone gained access to the OPs account and then engaged in a chip dump via poker cash game to another account. It has happened with other more well known sites.

    Also, there has barely been a football match or horse race in the world for a month, so one would assume that the money was lost either through poker or casino/gaming end of the site rather than sports.

    OP, had you played poker on Betway? If so, there are other methods of checking activity without having access to your account, such as Sharkscope, which gives detailed results and analysis of online poker play merely by entering a username/poker handle. Or at least it used to, haven't used it in a few years...


    The poker is a reasonable guess but the OP has not mentioned this once and said Betway spent 3 weeks researching and came back saying it was not a scam.


    I would expect Betway know exactly how hackers/scammers are using their websites and this would have been the first review point.


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  • #97
    Mongfinder General
    Registered Users Posts: 1,992 ✭✭✭Mongfinder General


    https://www.thejournal.ie/man-smashes-tvs-at-bookies-for-ruining-his-life-4888895-Nov2019/


    I suspect that the op is the kind of personality that will end up smashing up a bookies.


  • #98
    arrianalexander
    Registered Users Posts: 984 ✭✭✭arrianalexander


    You seem very vague about details about the scam, and it's only after several requests for more information, in order aid you, that you give more details and at that the details still come across vague.

    You don't appear to have basic information like what the bets were for. ( This could of/should of documented before you reported it , furthermore it still could retrieved now since the account is still yours and it was found not to be a scam after investigation)

    Several IP addresses were used, but you only have named one.

    You were the victim of a scam before but wouldn't say what it was .

    In order for anyone on here to help you or even furthermore a banking institution or higher up you need to give as much details as possible.

    You claim you lost a large some of money and are quite hurt and upset by the whole ordeal. So you have nothing to lose by disclosing as much information as possible (bar sensitive information like email addresses/names etc)


  • #99
    LillySV
    Registered Users Posts: 1,750 ✭✭✭LillySV


    Op I feel sorry for ya... u made stupid mistakes with money.. considering you have said you were scammed twice... best thing for u to do would be to stay away from computers or open one of those saving accounts where u can only access your money at an atm


  • #100
    STB.
    Registered Users, Registered Users 2 Posts: 5,380 ✭✭✭STB.


    A lot of chastisers in here.


    A brief google shows that Betway have a history of hacking problems going back five years. The same google shows there is a tool out their called Black Root that allegedly works on Betway Accounts right now.



    The important part here for the OP taking their claim at face value is that there are multiple logins from different IP address in other countries. This is a redflag for any betting operator and would immediately require account suspension and an investigation.


    OP you need to take a screenshot of the last IPs that logged into that account. You then need to take that complaint first to Betway via email and get all your responses in writing before you proceed to the next stage.


  • #101
    Shefwedfan
    Closed Accounts Posts: 18,958 ✭✭✭✭Shefwedfan


    STB. wrote: »
    A lot of chastisers in here.


    A brief google shows that Betway have a history of hacking problems going back five years. The same google shows there is a tool out their called Black Root that allegedly works on Betway Accounts right now.



    The important part here for the OP taking their claim at face value is that there are multiple logins from different IP address in other countries. This is a redflag for any betting operator and would immediately require account suspension and an investigation.


    OP you need to take a screenshot of the last IPs that logged into that account. You then need to take that complaint first to Betway via email and get all your responses in writing before you proceed to the next stage.


    All betting companies have issues with hackers. That's no secret. Hence why I asked about the IP address's multiple times. Then a vague answer came back and Georgia was mentioned....


    If this was true, this would be the first point the OP should be leading with in his defence, how could he place the bets if he was based in Ireland and the IP was in Georgia....


    The OP has already done what you said, they done investigation and came back saying he/she placed the bets.


    So the only option is official complaint which they seem unwilling to do, starting a thread on the BOI thread is pointless, its not like the CISO of BOI is reading boards


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