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Hubitat won't hold a cloud connection. It's offline most of the time.

  • 26-07-2020 12:03pm
    #1
    davidod1
    Registered Users, Registered Users 2 Posts: 343 ✭✭


    I have had a cloud access issue with my Hubitat C-4 for some time now that I have not been able to resolve, even with the help of Hubitat technical support.

    Most of my issues boil down to 'Presence', and that for that to work properly it requires cloud access as and when it's needed.

    Hubitat Support has tried to access my device but has not been able to do as it was offline on every occasion that they tried. If I try to access the hub through the app, 90% of the time I will get 'No response from hub'. However, if I clear the app out of memory and try again, after five or six times I will generally get through and have full access. Leave it a couple of minutes though and try again and it will be gone offline and you will have to start the process again.

    In the end, Hubitat Support says that they are convinced that my problem stems from issues with my ISP. I am at a loss to know how my ISP (Vodafone) might cause this issue, or indeed what to ask them if I was to call them?

    Any suggestions on this issue?
    Thanks for any help.
    Dave


Comments

  • #2
    wexfordman2
    Registered Users, Registered Users 2 Posts: 2,555 ✭✭✭wexfordman2


    Get a temp aternative internet connection, eg use your phone as a hotspot, or borrow a 4g router to prove out your isp.


  • #3
    davidod1
    Registered Users, Registered Users 2 Posts: 343 ✭✭davidod1


    wexfordman2 wrote: »
    Get a temp aternative internet connection, eg use your phone as a hotspot, or borrow a 4g router to prove out your isp.

    It requires an ethernet connection rather than WiFi so that would be an issue. Thanks for the suggestion.


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