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Only online shop-how return

  • 29-12-2018 7:47pm
    #1
    seefin
    Closed Accounts Posts: 1,079 ✭✭✭


    Want to buy a coat from Onlys online store. Can't work out from website how to return if it doesn't fit. Asked at Only store in Cork and they said they're not affiliated and can't return there. Anyone know? Have messaged them on Facebook but no reply weeks later.


Comments

  • #2
    meeeeh
    Registered Users, Registered Users 2 Posts: 11,624 ✭✭✭✭meeeeh


    seefin wrote: »
    Want to buy a coat from Onlys online store. Can't work out from website how to return if it doesn't fit. Asked at Only store in Cork and they said they're not affiliated and can't return there. Anyone know? Have messaged them on Facebook but no reply weeks later.

    https://support.bestseller.com/hc/en-gb/articles/220785247-How-do-I-return-an-order-

    If you have a return label put in on the package and call DHL and they will book the collection from you. If you don't have return label you should call them and they will email you one.


  • #3
    seefin
    Closed Accounts Posts: 1,079 ✭✭✭seefin


    meeeeh wrote:
    If you have a return label put in on the package and call DHL and they will book the collection from you. If you don't have return label you should call them and they will email you one.

    Oh, is this free ? I'd assumed would have to pay so that's why wanted to return to store. If free, then this is perfect


  • #4
    meeeeh
    Registered Users, Registered Users 2 Posts: 11,624 ✭✭✭✭meeeeh


    seefin wrote: »
    Oh, is this free ? I'd assumed would have to pay so that's why wanted to return to store. If free, then this is perfect
    It is free. As rule of thumb when they use specific courier it tends to be free. If they suggest you should post it back with whomever it's usually not free.


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