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Chat thread for Amazon Black Friday/Cyber Monday

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    #992
    Masala
    Registered Users Posts: 3,462 ✭✭✭Masala


    I don't know why they sent both orders together (they were ordered over 2 weeks apart) but lesson learned on this one. Such a frustrating experience

    Sorry to ask...but what are the lessons learned here???


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    #993
    slave1
    Moderators, Sports Moderators Posts: 18,697 Mod ✭✭✭✭slave1


    ButtersSuki wrote: »
    .... I've also talked to the local sorting office manager and the things he's said about an post and amazon aren't fit for print. What he did say that I will relay is that they were overwhelmed with amazon orders and the condition some of the stuff arrives in is appalling...

    I've no time for this "overwhelmed" excuse, An Post should flex their resources accordingly, a cow in the field could tell you when late November Black Friday onward etc hits then it's Amz Amz package after package until XMas and beyond.
    If they are not capable then they need to stop this BS excuse about "having too much to do" and go out and hire temp staff like any other commercial operation would do to keep it's orders and customers happy.
    An Post have a special "prism" commitment with AMZ but are AMZ their customer or us?

    As posted by another user all our non-Amz packages are now stockpiling until who knows when they'll bother their bolix to start sorting and delivering them in droves.

    My stuff for sale on Adverts inc. outdoor furniture, roof box and EDDI

    My Active Ads (adverts.ie)



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    #994
    ButtersSuki
    Registered Users Posts: 53,028 ✭✭✭✭ButtersSuki


    Masala wrote: »
    Sorry to ask...but what are the lessons learned here???

    Don't order lots of things at once.
    Don't ring an post customer service because they don't answer in a reasonable time (20+mins on hold).
    Ask that multiple orders be shipped separately (I don't even know if this is a facility they offer but I certainly don't want a repeat of this).
    Get a confirmation of refunds in email before you hang up.

    Shall I go on?


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    #995
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    physioman wrote: »
    They may still charge once there is proof of delivery. My parcel was late and they refunded me but when it arrived they are asking that I post it back or they will charge me in january.

    Ah yeah, I reordered it and will be returning the second one.


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    #996
    grogi
    Registered Users Posts: 8,615 ✭✭✭grogi


    slave1 wrote: »
    An Post have a special "prism" commitment with AMZ but are AMZ their customer or us?

    I guess you meant it as a rethorical question, but you are wrong... It actually is Amazon that is the customer here.. .


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    #997
    Dades
    Moderators, Society & Culture Moderators Posts: 25,558 Mod ✭✭✭✭Dades


    Any delivery partner will struggle this time of year. If Amazon were to choose, say, Nightline, we'd be getting our stuff for Easter.

    It's not just a matter of hiring temp staff, the logistics and capital resources like sorting and vehicles can't just be doubled for 6 weeks a year.

    I'd imagine An Post are coping the least badly of any potential partner of Amazon.


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    #998
    begbysback
    Closed Accounts Posts: 2,910 ✭✭✭begbysback


    Received a parcel motel notification at 10:45 on Saturday night - looks like they’re making an effort


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    #999
    Harpy
    Registered Users Posts: 1,887 ✭✭✭Harpy


    Received my order from Amazon today after ordering on Saturday, expected deliver was Thursday so happy days.. now my other non Amazon package that was shipped from the UK on the 10th of December I don't have a notion where that is...


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    #1000
    Harpy
    Registered Users Posts: 1,887 ✭✭✭Harpy


    Received my order from Amazon today after ordering on Saturday, expected deliver was Thursday so happy days.. now my other non Amazon package that was shipped from the UK on the 10th of December I don't have a notion where that is...


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    #1001
    Harpy
    Registered Users Posts: 1,887 ✭✭✭Harpy


    Harpy wrote: »
    Received my order from Amazon today after ordering on Saturday, expected deliver was Thursday so happy days.. now my other non Amazon package that was shipped from the UK on the 10th of December I don't have a notion where that is...

    Actually just found a tracking number for the non Amazon order it went to an post dublin in the 13th then arrived in athlone the same day.. and has been in transit since..


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    #1002
    autumnalcore
    Registered Users Posts: 825 ✭✭✭autumnalcore


    Harpy wrote: »
    arrived in athlone the same day.. and has been in transit since..

    Probably for sale down The Fiddlers so ;):pac:


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    #1003
    Harpy
    Registered Users Posts: 1,887 ✭✭✭Harpy


    autumnalcore wrote: »
    Probably for sale down The Fiddlers so ;):pac:

    Yeah doesn't sound promising.. hopefully it'll show up at some stage..


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    #1004
    septictank
    Registered Users Posts: 864 ✭✭✭septictank


    Bump!

    Amazon have a Spring sale on, started 12am, same sort of thing as the BF/CM sales, might be helpful to have more eyes on the deals.


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