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Aer Lingus Gift Vouchers

  • 29-11-2011 8:55pm
    #1
    adcom
    Registered Users Posts: 36 ✭


    Hi,

    I want to buy my parents aerlingus gift vouchers fro christmas but i cant tell if i have to buy them one each or if i can buy one for both? I.e. Does anyone know for fact that if i get a gift voucher in my moms name can she then book flights- in the same booking- for her and my dad?

    thanks a million-the aer lingus website is pants and there is no email support help. bad form!


Comments

  • #2
    OkayWhatever
    Registered Users, Registered Users 2 Posts: 538 ✭✭✭OkayWhatever


    I have no idea but if it was me i'd buy 2 seperate vouchers to be safe, I wouldn't risk it tbh.


  • #3
    mikedragon32
    Closed Accounts Posts: 6,939 ✭✭✭mikedragon32


    http://www.aerlingus.com/i18n/en/htmlPopups/voucher_faq.html#q13

    It's really badly worded!
    Aer Lingus wrote:
    Does the named recipient have to be the person using the gift voucher?
    Yes. A name of the voucher and a name of the passenger(s) travelling must match with traveller's passport in order to redeem the voucher.

    My interpretation would be that if it's in your mother's name and then she's on the booking then it's fine, however your dad couldn't book a solo trip with the voucher. TBH, I'd give them a ring for clarity before making the purchase.


  • #4
    khennessy86
    Registered Users Posts: 77 ✭✭khennessy86


    Sorry to reopen an old thread, I was looking to use my aer lingus voucher to purchase a flight and got an notice that due to security reasons my voucher was locked and to contact customer service, has anyone seen this, it is definetly an inconvience if you have to ring up customer service anytime you want to use a voucher online?

    My voucher is in date til end of year and i was using it towards flights for two people one of which was in my own name as per the name of the voucher.

    sent an email to customer care in the meantime.


  • #5
    dealhunter1985
    Registered Users, Registered Users 2 Posts: 523 ✭✭✭dealhunter1985


    khennessy86 wrote: »
    Sorry to reopen an old thread, I was looking to use my aer lingus voucher to purchase a flight and got an notice that due to security reasons my voucher was locked and to contact customer service, has anyone seen this, it is definetly an inconvience if you have to ring up customer service anytime you want to use a voucher online?

    My voucher is in date til end of year and i was using it towards flights for two people one of which was in my own name as per the name of the voucher.

    sent an email to customer care in the meantime.

    I would call them unless you are happy to wait 2 weeks to receive a response to your email, or not at all!


  • #6
    mp3ireland2
    Registered Users, Registered Users 2 Posts: 1,825 ✭✭✭mp3ireland2


    Did anybody ever find this out? Can i use a voucher for two poeple on the same flight?
    Thanks,
    Chris

    EDIT: got response from aerlingus and as long as named person is on the flight it can be used for more than one person (not for group bookings though - 7 people or more)


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