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24-04-2020, 16:01   #1
TheDriver
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Eir Broadband 29.99, 12 month contract

Eir seems to have cracking deal. If you go through one big switch, its free activation and 50 back. I know Eir is annoying to deal with but can't argue with price
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24-04-2020, 16:05   #2
Suarezistheman
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They had this deal ending months ago. I rang sales before I decided to go ahead to find out what router it is they would be providing. She couldn't tell me and advised I contact customer service, 1901. Simple enough info I would have thought for a straight forward transfer. That was enough for me. Good deal or not I just couldn't do it to myself
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24-04-2020, 16:09   #3
TheDriver
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Originally Posted by Suarezistheman View Post
They had this deal ending months ago. I rang sales before I decided to go ahead to find out what router it is they would be providing. She couldn't tell me and advised I contact customer service, 1901. Simple enough info I would have thought for a straight forward transfer. That was enough for me. Good deal or not I just couldn't do it to myself
Do they still have the same crap in their T&Cs for when you want to switch from them? Didn't they require you to cancel with them even if switching to same product with a different supplier?
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24-04-2020, 16:31   #4
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Speaking as a past customer of Eir I think I would rather go cold turkey and go without internet than having to deal with their customer services/billing department again. Avoid if you value your sanity.
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24-04-2020, 16:35   #5
Technocentral
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Avoid Eir like the plague, they are the worst company in Ireland, doesn't matter what the offer is they are a disaster.
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24-04-2020, 19:44   #6
okidoki987
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They are a bit sneaky about installation fee through the OBS offer.
On Eir website without OBS, it says it €150, on OBS offer nothing in t&c's.
Rang Eir to ask and was told it would be €100 connection fee for Fibre.
She then said !sure it's only €50 as you are getting the €50 back off them anyway".
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24-04-2020, 19:52   #7
TheDriver
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I thought it was 49 on their website and free on obs?
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24-04-2020, 20:02   #8
893bet
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They would need to be paying me the 30 quid to consider it.
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24-04-2020, 22:20   #9
uhassan
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I signed up for same offer a month ago and then cancelled within the 14 days cool-off period after 6 calls with technical support and no connection. Each person I talked to had a different story about the problem.

I was told that there would be not charge since I didn't get any service. But still was charged a few euros.

Avoid Eir if possible not a good experience to deal with.
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24-04-2020, 22:50   #10
okidoki987
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I thought it was 49 on their website and free on obs?
That's the "activation" fee which is totally different to the "installation" fee.
Again misleading.
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24-04-2020, 22:51   #11
okidoki987
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You can get up to 4 Eir mobile sims with the broadband for €10 a month (plus one off €9.99 activation fee), all data, calls & texts and TV for another €10 a month.
All 12 month contracts.
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24-04-2020, 22:53   #12
Eireann81
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I don't think I've ever met an Eir broadband customer who didn't have an issue with them, myself included. The money saved is just not worth the stress and hassle that you have to go through on a regular basis.
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25-04-2020, 08:07   #13
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Dont do it. They area disaster in the billing dept. Every month the bill goes up a little bit more for no reason.

Their support is bad before covid, no one answers but bots, no tickets or calls back, no way to track issues.

They will only call you the day AFTER you switch to another provider to try and get you back.
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25-04-2020, 08:16   #14
littlecopilot
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I had Eir for 12 months last year, their FTTH package. I didn't have any issues so didn't have to call support but I must say the internet was absolutely solid. Not once any slow down. With Vodafone now same package and it's pretty awful especially in the evenings
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25-04-2020, 08:18   #15
L-M
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I feel compelled to warn anyone off Eir.

It nearly caused my parents to divorce.

I’ve never experienced anything like their customer “service”
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