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Brexit car value increase and insurance claim value

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    #32
    Andy454
    Registered Users Posts: 312 ✭✭Andy454


    Eggs For Dinner wrote: »
    It appears to have been an extremely upsetting time for your relative, but I would be very surprised that the claims handler would have been confrontational. They would handle dozens of similar notifications each day and their job is to process them as efficiently as possible

    If the call which caused her distress took place the next day, things like valuation, VAT, underinsurance etc wouldnt have been on the table at that early stage. Can you elaborate on the entitlements they told her she couldn't have?

    Yea, she was upset after the call and said he was very rude and quite aggressive.

    He advised her incorrectly on her entitlements to a replacement vehicle which were out of line with the policy, it didn't matter that much as she wasn't in a fit state to drive in any event, but it certainly left a sour after taste, she has appointed a solicitor to deal with it on her behalf now...


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    #33
    Eggs For Dinner
    Registered Users Posts: 2,942 ✭✭✭Eggs For Dinner


    Andy454 wrote: »
    Yea, she was upset after the call and said he was very rude and quite aggressive.

    He advised her incorrectly on her entitlements to a replacement vehicle which were out of line with the policy, it didn't matter that much as she wasn't in a fit state to drive in any event, but it certainly left a sour after taste, she has appointed a solicitor to deal with it on her behalf now...

    Many people want a like for like courtesy vehicle in the event of an accident and that wouldn't be an entitlement. It could also be that a courtesy vehicle is not always given where the vehicle is a write off, just in need of repair.

    Obtain a copy of the call and see if the handler was indeed rude, or it could be that your aunt was just distressed at the time. If the hander was rude or aggressive, make a complaint. It will be taken seriously


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    #34
    tcawley29
    Registered Users Posts: 1,829 ✭✭✭tcawley29


    Eggs For Dinner wrote: »
    Many people want a like for like courtesy vehicle in the event of an accident and that wouldn't be an entitlement.

    Sorry for going slightly off topic here but is that true even if you're claiming off someone else at fault?

    Hardly sounds fair


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    #35
    Eggs For Dinner
    Registered Users Posts: 2,942 ✭✭✭Eggs For Dinner


    tcawley29 wrote: »
    Sorry for going slightly off topic here but is that true even if you're claiming off someone else at fault?

    Hardly sounds fair

    No, it's different claiming from a 3rd party. Claiming under your own policy, you are bound by the terms and conditions therein. Claiming from someone else, you are entitled to claim for the financial cost they have caused you and a like for like vehicle would be acceptable. Having said that, you cannot claim for a courtesy vehicle indefinitely while you source a replacement. 2 weeks would be the accepted norm


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