Digiweb Fritzbox

limericklad87 · 13-05-2018 3:32pm #1

Hi guys,

unplugged the above box on Friday and since then the DSL light won't connect/stay on.

Is it possible the box has reset itself and I need specific username and password to connect.

username is currently digiweb@nga.digiweb.ie

password is 4 characters at present....

Digiweb tech support closed till tomorrow

limericklad87 · 13-05-2018 3:44pm

tried 'digiweb' as password but still coming back as a faulty DSL connection.....

when I do DSL line test it says that there was a signal detected within the last 5 minutes....

ED E · 13-05-2018 3:57pm

Passwords etc are not important if you cannot get sync. If the credentials were wrong sync would be up but authentication would fail.

What service have you got?

limericklad87 · 13-05-2018 4:44pm

Digiweb Fibre???

ED E · 13-05-2018 4:47pm

Marlow should be able to guide you through the UI when he's online.

Meeoow · 13-05-2018 4:54pm

Are the connections OK? Try pressing the wlan button on the top. I have a friztbox and it should reconnect on power up.

limericklad87 · 13-05-2018 8:54pm

WLAN light solid..... all connections checked....... just DSL light flashing twice intermittently.... eventually times out and the red info light will come on eventually

ED E · 13-05-2018 8:56pm

limericklad87 wrote: »

WLAN light solid..... all connections checked....... just DSL light flashing twice intermittently.... eventually times out and the red info light will come on eventually

It should flash repeatedly if its hearing anything substantial from the DSLAM. Blink every now and then indicates a dead line in most cases.

Its possible the fritz defaults to the wrong annex which could prevent it starting a sync broker. If you post the VDSL page we can see if it matches (17A).

limericklad87 · 13-05-2018 9:15pm

Excuse my ignorance... but which page would that be

limericklad87 · 13-05-2018 9:39pm

Currently set to Annex A

KildareP · 13-05-2018 10:05pm

Navigate to Internet > Account Information
In the "Internet Service Provider" dropdown select "Digiweb Fibre FTTC".
Tick the "Check the internet connection..." option.
Click "Apply".

Any joy?

limericklad87 · 13-05-2018 10:59pm

no luck.....

KildareP · 13-05-2018 11:14pm

Ok so doesn't sound like an authentication issue.

Internet > DSL Information > DSL

What is your "attainable" and "current" throughputs?

limericklad87 · 13-05-2018 11:25pm

Currently all 0

limericklad87 · 13-05-2018 11:28pm

see attached

KildareP · 13-05-2018 11:34pm

Right it doesn't seem to see DSL at the far end.

Worth checking you are using the original cable that came with it between the Eir NTU and the modem? It is RJ45 on both ends rather than RJ45/RJ11.

And that the cable goes into the left port on the Eir NTU and the DSL (not FON) port on the Fritzbox?

CalamariFritti · 13-05-2018 11:37pm

Its not a password problem anyway you have no DSL connection. If its not the cable and the filter etc - and I assume you have nothing changed there - it may just be a line fault. Not familiar with digiweb, does the phone line come over it too? Probably voip? If not, do you have a dial tone?

ED E · 14-05-2018 10:20am

CalamariFritti wrote: »

and I assume you have nothing changed there

He did say he unplugged it, does sound a bit like user error.

Have you put the modem into the phone filtered port of the NTU?

limericklad87 · 14-05-2018 11:44am

Hey Guys,

when I say I unplugged it I just plugged the power out from the wall and nothing else.... I haven't got a DSL connection since powering it back on....

Double checked the connections about 10 times now.... From googling and my basic knowledge the cable I got with the box and in use is RJ45/RJ11

ED E · 14-05-2018 12:06pm

Itll be an RJ45 port on the wall (left side of double socket) but an RJ11 cable that goes in (small but fits on wall, perfect fit on modem).

TBH sounds like a failed modem. Can happen. If you can borrow an F2000/HG659 from a neighbour or friend you'll know immediately whether its the modem or not once the DSL light flashes rapidly or not.

limericklad87 · 14-05-2018 12:45pm

Will plugging a phone into the wall verify if there is a line fault......

The Real B-man · 14-05-2018 1:12pm

It's probably a faulty modem i signed up and was sent a refurb modem! it wasn't even factory reset! after and engineer visit they sent me a brand new one no issues since.

KildareP · 14-05-2018 2:12pm

ED E wrote: »

Itll be an RJ45 port on the wall (left side of double socket) but an RJ11 cable that goes in (small but fits on wall, perfect fit on modem).

TBH sounds like a failed modem. Can happen. If you can borrow an F2000/HG659 from a neighbour or friend you'll know immediately whether its the modem or not once the DSL light flashes rapidly or not.

The FritzBox has an RJ45 on the DSL input as well.

Not sure why, only modem I have ever come across that didn't have RJ11 on the xDSL interface.

ED E · 14-05-2018 2:26pm

KildareP wrote: »

The FritzBox has an RJ45 on the DSL input as well.

Not sure why, only modem I have ever come across that didn't have RJ11 on the xDSL interface.

Same casing for a unit that supports bonding perhaps?

rogue-entity · 14-05-2018 4:45pm

The reason for the RJ45 port on the back of the Fritzbox relates to its features and its origin in the German market where ISDN + ADSL on the same pair was common.

There are Fritzbox models that include a mini IP PBX, so they use an RJ45 connector and supply a splitter cable to connect either an ISDN or Analogue telephone line alongside the DSL connection. One pair for the DSL line, One pair for an analogue voice line and two pairs for ISDN..

limericklad87 · 14-05-2018 11:30pm

Fault logged with Eir via Digiweb tech support.....and now we wait.......

limericklad87 · 15-05-2018 10:19pm

Quick turnaround by Eir....

phone call to say fault was external..... and hey Presto all fixed.......

chewed · 06-12-2018 5:31pm

i'm having problems trying to share files from my Digiweb Fritzbox 7560

I set up a NAS Media server and when I click on a file within the media server, click Share, it throws up a url. But when I go to launch the URL I just get a Site cannot be found error. Am I doing something wrong?

MBSnr · 06-12-2018 6:28pm

chewed wrote: »

i'm having problems trying to share files from my Digiweb Fritzbox 7560

I set up a NAS Media server and when I click on a file within the media server, click Share, it throws up a url. But when I go to launch the URL I just get a Site cannot be found error. Am I doing something wrong?

I have it setup as a media server so that my TV can see the contents of an attached USB. I also can browse the NAS contents by hitting the default IP in Windows Explorer - \\192.138.178.1 - which then asks me to login using a user on the fritzbox allowed to access the NAS.

I'm not sure what you are trying to do by right clicking on a file and sharing.

chewed · 06-12-2018 10:26pm

MBSnr wrote: »

I have it setup as a media server so that my TV can see the contents of an attached USB. I also can browse the NAS contents by hitting the default IP in Windows Explorer - \\192.138.178.1 - which then asks me to login using a user on the fritzbox allowed to access the NAS.

I'm not sure what you are trying to do by right clicking on a file and sharing.

Sorry, I should have been clearer. According to this video you should be able to share files with anyone from your NAS drive. https://youtu.be/2gxoeSou54g?t=109 But when I try to do this, the url it gives me doesn't work.

MBSnr · 07-12-2018 12:37pm

chewed wrote: »

Sorry, I should have been clearer. According to this video you should be able to share files with anyone from your NAS drive. https://youtu.be/2gxoeSou54g?t=109 But when I try to do this, the url it gives me doesn't work.

@1min 57secs it shows some prerequisites. Did you register the box with myfritz? Also says sharing link can only be used if "Internet access to the Fritzbox via https" is enabled.

chewed · 07-12-2018 1:35pm

MBSnr wrote: »

@1min 57secs it shows some prerequisites. Did you register the box with myfritz? Also says sharing link can only be used if "Internet access to the Fritzbox via https" is enabled.

Well spotted! I changed that and it's working now. Cheers

yrreg0850 · 04-11-2019 1:08am

I have the Fritzbox 7560 which has an inbuilt answering machine.
I also have a stand alone panasonic answering machine.
My problem is, no matter which answering machine is active I cannot interrogate it from remote. Both are supposed to be capable of checking from remote.

I had no problem with the panasonic when with vodafone (siro).

Has anybody any idea what the problem could be?
I have followed and rechecked all relevant instructions on the 7560 home page.

( Only one machine is active at any one time and it does record calls but the can only be checked from the main handset)

Digiweb Fritzbox

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