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3 have done away with keep your credit

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Comments

  • #52
    jeffk
    Registered Users, Registered Users 2 Posts: 5,847 ✭✭✭jeffk


    Mav11 wrote: »
    Real disaster. Luckily I only need it for back up broadband so not urgent. Feel ready to give up on 3 at this stage!!

    I just use home wifi on phone and live without it outside, maybe use free wifi if REALLY stuck outside house, thankfully not stuck relying on three

    Ive 30 odd credit and then this carry on otherwise id be thinking of moving myself


  • #53
    reg114
    Registered Users Posts: 687 ✭✭✭reg114


    Tom Mann Centuria wrote: »
    Well if that did turn out to be true for existing customers I'd be jumping ship to gomo. Spending my credit on playstore is the only thing keeping me with 3.

    Me too I buy 2 ebooks every month with my 20 euro credit, its great I must have bought over 40 books by now


  • #54
    Mav11
    Registered Users, Registered Users 2 Posts: 2,251 ✭✭✭Mav11


    jeffk wrote: »
    I just use home wifi on phone and live without it outside, maybe use free wifi if REALLY stuck outside house, thankfully not stuck relying on three

    Ive 30 odd credit and then this carry on otherwise id be thinking of moving myself

    Three have changed contract terms and conditions so there is a question as to whether unused credit will be retained.

    Think I might move to Vodafone on their 20gb PAYG offer, if I can confirm that it can be used in a modem or for tethering!


  • #55
    Mav11
    Registered Users, Registered Users 2 Posts: 2,251 ✭✭✭Mav11


    reg114 wrote: »
    Me too I buy 2 ebooks every month with my 20 euro credit, its great I must have bought over 40 books by now

    Think that might be gone under new contracts:mad:


  • #56
    Mav11
    Registered Users, Registered Users 2 Posts: 2,251 ✭✭✭Mav11


    Update: Finally I'm able to get into the new My3, its telling me that my existing credit balance is good until the 28th Sept 2020:)


  • #57
    castle2012
    Registered Users, Registered Users 2 Posts: 1,014 ✭✭✭castle2012


    What a terrible way to sneak in a huge price increase. During Coronavirus.


  • #58
    Quackster
    Moderators, Regional South Moderators Posts: 5,843 Mod ✭✭✭✭Quackster


    castle2012 wrote: »
    Yea the new app is terrible. I moved over to it the weekend. Expiry dates on credit (that's new).
    Is there any company now that let you keep your credit?.I liked been able to keep my credit

    Expiry of credit is not new, it has always been the way. It just wasn't clearly explained in the old My3.

    The credit of only one top up can be active on your account at any one time. When you top up, that credit is queued until any pre-existing top up credit has been used up first. Queued top-up credit will expire after 180 days if it hasn't entered active use.

    The top-up credit in active use will expire 180 days after the last usage action on your account (call/text/data) so if you're using your phone every day, the expiry date for your active credit will always be 180 days in the future.

    In summary, the way to ensure none of your credit expires is to make sure you don't leave any top-up in queue for more than 180 days.


  • #59
    Quackster
    Moderators, Regional South Moderators Posts: 5,843 Mod ✭✭✭✭Quackster


    castle2012 wrote: »
    What a terrible way to sneak in a huge price increase. During Coronavirus.

    Losing top-up credit as a plan-activation charge only applies to those who switch to one of the new plans. No change for anyone who remains on the pre-existing 3Pay plan.

    Just remember though if you switch away, you won't be able to switch back to this plan again.


  • #60
    jeffk
    Registered Users, Registered Users 2 Posts: 5,847 ✭✭✭jeffk


    Quackster maybe then it shows the mess they have been making that expiring credit is news to most people


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  • #61
    Quackster
    Moderators, Regional South Moderators Posts: 5,843 Mod ✭✭✭✭Quackster


    jeffk wrote: »
    Quackster maybe then it shows the mess they have been making that expiring credit is news to most people

    I wouldn't disagree with that. It's an unnecessarily confusing system.


  • #62
    castle2012
    Registered Users, Registered Users 2 Posts: 1,014 ✭✭✭castle2012


    Quackster wrote: »
    Losing top-up credit as a plan-activation charge only applies to those who switch to one of the new plans. No change for anyone who remains on the pre-existing 3Pay plan.

    Just remember though if you switch away, you won't be able to switch back to this plan again.
    Yes I believe that happened with Tesco Mobile. The old plan you kept your credit. Some customers tried to change back but couldn't.


  • #63
    noodler
    Registered Users, Registered Users 2 Posts: 26,507 ✭✭✭✭noodler


    So if I join new I can keep the credit but must use it or lose it before.next top up?


  • #64
    castle2012
    Registered Users, Registered Users 2 Posts: 1,014 ✭✭✭castle2012


    noodler wrote: »
    So if I join new I can keep the credit but must use it or lose it before.next top up?

    As a new customer as far as I know, once you for example put the €15 quid in. It activates your offer and credit is taking.


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