3 have done away with keep your credit

castle2012 · 29-03-2020 5:46pm #1

So 3 have done away with keeping your credit. All new customers top up with €20 to activate there plan. Credit is used for the plan.
Big change as I think they where the last company letting you keep your credit.

DopeTech · 29-03-2020 5:49pm

castle2012 wrote: »

So 3 have done away with keeping your credit. All new customers top up with €20 to activate there plan. Credit is used for the plan.
Big change as I think they where the last company letting you keep your credit.

For new customers only or existing too? Certainly makes them less attractive.

Tom Mann Centuria · 29-03-2020 5:51pm

Well if that did turn out to be true for existing customers I'd be jumping ship to gomo. Spending my credit on playstore is the only thing keeping me with 3.

castle2012 · 29-03-2020 5:53pm

DopeTech wrote: »

For new customers only or existing too? Certainly makes them less attractive.

No new customers only. However very poor timing to implement a price increase. Shame on them.

Ken McCarthy · 29-03-2020 5:59pm

But won't everyone be a new customer once their current 28 day period is up. There is no contract with this their prepay plans.

0lddog · 29-03-2020 6:04pm

castle2012 wrote: »

No new customers only. However very poor timing to implement a price increase. Shame on them.

You have a gift for understatement

Not only due to Covid but also MY3 is FUBARed and they seem to be incapable of fixing it.

The situation is very much as Tom Mann says !

( For some time I've had a sneeking suspicion that they actually want to get shut of retail customers )

jonski · 29-03-2020 6:05pm

castle2012 wrote: »

So 3 have done away with keeping your credit. All new customers top up with €20 to activate there plan. Credit is used for the plan.
Big change as I think they where the last company letting you keep your credit.

I am with Eir PAYG but originally Meteor that Eir took over , I still get to keep my €20 .

castle2012 · 29-03-2020 6:15pm

Ken McCarthy wrote: »

But won't everyone be a new customer once their current 28 day period is up. There is no contract with this their prepay plans.

I don't think they can change old plans. However it's very poor. Times like this I wish I had a twitter account to expose this. Discraceful timing to bring in.

KildareP · 30-03-2020 10:58am

They're new plans altogether:
10 Euro: AYCE + 3 calls + 60 texts
20 Euro: AYCE + 3 calls + all texts + 60 minutes
30 Euro: AYCE + All calls + all texts + 30 international mins

castle2012 · 30-03-2020 11:02am

KildareP wrote: »

They're new plans altogether:
10 Euro: AYCE + 3 calls + 60 texts
20 Euro: AYCE + 3 calls + all texts + 60 minutes
30 Euro: AYCE + All calls + all texts + 30 international mins

Where do you see the €10 plan?. I can only see a €15, €20 and €30 plan

Ten Pin · 30-03-2020 11:21am

https://www.three.ie/plans/phone/prepay/

It's 15, 20, 30

15: All calls + 1GB + 60 SMS
20: 3-3 calls + 60 mins + AYCE + All SMS
30: All calls + 30 International mins + AYCE + All SMS

Addons available, called boosters that cost extra.

No keep credit, but only for new customers, existing customers retain "old" plan.

The 60 mins on the 20e plan is similar to what was available at the "old" rate of 35c per min.

KildareP · 30-03-2020 12:53pm

castle2012 wrote: »

Where do you see the €10 plan?. I can only see a €15, €20 and €30 plan

Certain it was €10 earlier!

Ken McCarthy · 30-03-2020 5:07pm

Ten Pin wrote: »

https://www.three.ie/plans/phone/prepay/

No keep credit, but only for new customers, existing customers retain "old" plan.

I am still unsure about this one. Surely just getting a monthly top-up is not the same as a plan. There is no commitment on the part of the customer so why are we assuming that there is a commitment from Three. The details of their "old" pre-pay plans are nowhere to be seen on their website so I would not be too surprised to find out that once I next top-up that I will be on this new plan.

Have Three confirmed that it will stay as it is for current customers?

castle2012 · 30-03-2020 9:21pm

Great time for 3 to introduce. During a pandemic. No one noticed plus media busy with Covid-19

Dravokivich · 30-03-2020 9:25pm

I dont see where it says you lose the credit? The following comment just means if you topup within the period, you reset the period, and are using the plan that's related to whatever value of credit you are holding.

Please note: if you top up with the minimum amount for your plan or greater in one top up, with allowances left, and your plan is still within its 28 day cycle, your top up will reactivate the plan and your allowances will reset for another 28 day benefit period. Any remaining allowances at that time will not care over to your 28 day benefit period.

castle2012 · 30-03-2020 9:30pm

Dravokivich wrote: »

I dont see where it says you lose the credit? The following comment just means if you topup within the period, you reset the period, and are using the plan that's related to whatever value of credit you are holding.

Please note: if you top up with the minimum amount for your plan or greater in one top up, with allowances left, and your plan is still within its 28 day cycle, your top up will reactivate the plan and your allowances will reset for another 28 day benefit period. Any remaining allowances at that time will not care over to your 28 day benefit period.

I'm afraid it's in the small print.

Dravokivich · 30-03-2020 10:21pm

castle2012 wrote: »

I'm afraid it's in the small print.

I've just gone through the t&c's. I dont see anything stating the credit is used up in the service.

Ten Pin · 30-03-2020 10:39pm

List of plan terms...
https://www.three.ie/legal/terms/

From the linked file '3 Prepay 20'...

7. When you Top Up by €20 or more in one transaction the Plan will activate. This €20 charge will apply each time you Top Up by €20 or more in one transaction

The old plan detail can be seen here...
https://web.archive.org/web/20191210110255/https://www.three.ie/plans/phone/prepay/

...it specifies 'Keep Your Credit Yes 20' whereas that's not included in the new plan.

castle2012 · 30-03-2020 10:40pm

Dravokivich wrote: »

I've just gone through the t&c's. I dont see anything stating the credit is used up in the service.

Click on terms and conditions and click on 3 pre pay 20. Download it and have a read over. Its very clear there's no carry over.

Dravokivich · 30-03-2020 10:43pm

castle2012 wrote: »

Click on terms and conditions and click on 3 pre pay 20. Download it and have a read over. Its very clear there's no carry over.

When it says no carry over, its referring to things that are unused. Such as texts and minutes. There isnt anything in there that's clearly saying, the 20 euro is paid against the service.

castle2012 · 30-03-2020 10:45pm

Dravokivich wrote: »

When it says no carry over, its referring to things that are unused. Such as texts and minutes. There isnt anything in there that's clearly saying, the 20 euro is paid against the service.

Look there's no point trying to catch me out. I spoke with 3 customer service earlier and they confirmed you don't keep your credit on there new plans.

Dravokivich · 30-03-2020 10:50pm

castle2012 wrote: »

Look there's no point trying to catch me out. I spoke with 3 customer service earlier and they confirmed you don't keep your credit on there new plans.

I'm not. I wanted to see where you were informed.

Dravokivich · 31-03-2020 11:15am

The folks in Twitter seem to say you keep the credit.

https://twitter.com/ThreeCare/status/1244907045180055552

beauf · 31-03-2020 11:29am

Any time I tried the 20 plan credit disappeared out of rapidly regardless of what I tried.

Solution was to switch to another provider. If you managed to keep the 20 fair play I never did.

Ten Pin · 31-03-2020 12:33pm

From the FAQs...

My plan's benefits are active. Can I top up again?
You can top up whenever you like, even with an active plan and allowance to spare. Please remember that if you top up with the minimum amount for your plan or greater in one top up, with allowances left, and your plan is still within its 28 day cycle, your top up will reactivate the plan and your allowances will reset for another 28 day benefit period. Any remaining allowances at that time will not carry over to your new 28 day benefit period.

If you'd like to add credit to your account and not reset your active plan, just top up by an amount lower than your plan activation charge e.g. €5 or €10 for 3 Prepay 15, €5, €10 or €15 for 3 Prepay 20 and €5, €10, €15, €20 or €25 for 3 Prepay 30.

...which indicates it's an "activation charge" whereas the old plan was an activation top up.

IMO it would be a bad idea to switch from 3 prepay as there would be no way to get back on the old plan if you decided to returm from another network.

Tesco did a bit of smoke & mirrors when they introduced 4G plans without keep credit and wouldn't allow anyone to revert to 3G keep credit plan. Be wary of anything from Three "care" that (on the face of it) contradicts the documented terms from their website.

Consider the pros and cons of plans before porting. Better to just keep existing SIM and get a new number if trying out a new network.

castle2012 · 01-04-2020 3:11pm

I got this response. There giving out different information to different people.

Ten Pin · 01-04-2020 3:52pm

Well they're just making it up as they go...of course there's no sanction for misinformation from customer care that contradicts their own written terms.

From the written terms...

3 Prepay 15
7. When you Top Up by €15 or more in one transaction the Plan will activate. This €15 charge will apply each time you Top Up by €15 or more in one transaction.

3 Prepay 20
7. When you Top Up by €20 or more in one transaction the Plan will activate. This €20 charge will apply each time you Top Up by €20 or more in one transaction.

3 Prepay 30
7. When you Top Up by €30 or more in one transaction the Plan will activate. This €30 charge will apply each time you Top Up by €30 or more in one transaction.

It's the same for each plan and the way it's worded, the credit is taken.

gmisk · 01-04-2020 3:54pm

I have been on this plan for an age.
10 euro for Deezer and was 5 euro a months for shudder (now switched to Disney+)

castle2012 · 01-04-2020 3:59pm

gmisk wrote: »

I have been on this plan for an age.
10 euro for Deezer and was 5 euro a months for shudder (now switched to Disney+)

Are you sure? These new plans where only launched by 3 this week

gmisk · 01-04-2020 4:48pm

castle2012 wrote: »

Are you sure? These new plans where only launched by 3 this week

Sorry I meant the 20 euro keep credit one

Dravokivich · 01-04-2020 6:41pm

Ten Pin wrote: »

Well they're just making it up as they go...of course there's no sanction for misinformation from customer care that contradicts their own written terms.

From the written terms...

It's the same for each plan and the way it's worded, the credit is taken.

The terms and conditions say nothing about what a charge is.

The DM above is very odd. Why would only the 20 euro one consume credit and not 15/30.

tom_murphy112 · 24-04-2020 3:33pm

Hopefully I am not bring up an old thread. But I just topped up the day before and still managed to keep my €20 euro. Anyone else in the same boat ?

noodler · 24-04-2020 3:38pm

With eir PAYG and haven't topped up in two weeks as I was hoping to switch to 3 and see if I could keep my credit.

Anyone join recently have any experience on whether there is still a way to keep?

tom_murphy112 · 24-04-2020 3:43pm

noodler wrote: »

With eir PAYG and haven't topped up in two weeks as I was hoping to switch to 3 and see if I could keep my credit.

Anyone join recently have any experience on whether there is still a way to keep?

I have been with three for long time, but topped up two weeks after my previous plan expired.

BarryD2 · 24-04-2020 3:50pm

Been a few txts from 3 recently re restriction of topup services due to work on servers etc. Wonder is this connected. If they rob my unused credit and screw me over, I'm gone.

CVB · 24-04-2020 4:16pm

If you have been with Three sometime you would be on the old plan called 3Pay where you keep the top up credit the new plans for new customers are take the top up amount I’m full for the plan New plans called
3 Prepay 15
3 Prepay 20
3 Prepay 30 all take the credit when top up as newer plans

Existing older long term customer on original plan 3Pay keep €20 credit after top up

CVB

Quackster · 24-04-2020 6:16pm

noodler wrote: »

With eir PAYG and haven't topped up in two weeks as I was hoping to switch to 3 and see if I could keep my credit.

Anyone join recently have any experience on whether there is still a way to keep?

The 3Pay plan was withdrawn for new customers at the end of March. There is now no way to switch to Three and join a plan that allows you to keep your credit.

Quackster · 24-04-2020 6:20pm

BarryD2 wrote: »

Been a few txts from 3 recently re restriction of topup services due to work on servers etc. Wonder is this connected. If they rob my unused credit and screw me over, I'm gone.

Don't think so. Hopefully those of us on the existing 3Pay plan will remain so for a long, long time to come!

I spend almost all of my credit in the Play Store, including on your excellent maps!!

castle2012 · 25-04-2020 7:11pm

Quackster wrote: »

The 3Pay plan was withdrawn for new customers at the end of March. There is now no way to switch to Three and join a plan that allows you to keep your credit.

They launched it in the second week of covid-19 lock down. Which meant no negative publicity. Papers/media focus on coronavirus. Its an effictive price increase for new customers.

jeffk · 28-04-2020 8:33am

I thought there was another thread but cant find it

Changed over to the new My3 (eventually, even had to use a different email)

E20 gone, 30 minute wait for chat as usage is about a euro max

Credit now has expiry dates, but its weird, I topped up E20 a month until about two weeks ago with lock-down dont need data

13 days
122 days
157 days

castle2012 · 28-04-2020 8:40am

jeffk wrote: »

I thought there was another thread but cant find it

Changed over to the new My3 (eventually, even had to use a different email)

E20 gone, 30 minute wait for chat as usage is about a euro max

Credit now has expiry dates, but its weird, I topped up E20 a month until about two weeks ago with lock-down dont need data

13 days
122 days
157 days

Yea the new app is terrible. I moved over to it the weekend. Expiry dates on credit (that's new).
Is there any company now that let you keep your credit?.I liked been able to keep my credit

jeffk · 28-04-2020 8:43am

castle2012 wrote: »

Yea the new app is terrible. I moved over to it the weekend. Expiry dates on credit (that's new).
Is there any company now that let you keep your credit?.I liked been able to keep my credit

I know and I haven't anything to really use credit on:
Tried Google one at a tenner and was HORRIBLE, forever scanning what I told it to backup
Have Onedrive from when I paid for full year until June
Dropbox is like 12 euro but I had issues with them taking credit as payment

Id love a deal with data and calls, can keep texts, as no one uses them

youcancallmeal · 28-04-2020 9:12am

God their recent update is a sh*t show. Tried to register for the new my3 and got sent a confirmation email, when I click on the link it says no verification code data found. Their site is riddled with grammatical and spelling errors, if I didn't know any better I'd think it was a scam site. Calling 1745 now just gives you your current credit balance but no details on your plan expiry. I'm with 3 more than 10 years now on prepay and I didn't think they could get any more incompetent

Tom Mann Centuria · 28-04-2020 9:13am

I can't register with that poxy app, hangs, or says I'm already registered with the email, so try to put in the password and it says it's wrong. Old username and password still works, but get presented with the "good news you can use the new app" message, please register..............

Is there an old school way of checking your credit exp date or topping up avoiding that cesspit of a site/app.

jj880 · 28-04-2020 9:40am

3 can fack off. This is just their latest bright idea to sneak your credit off you. Their out of bundle charges for a text and connecting a call have become extortionate too. Time to change.

I like the look of Vodafone's chat extra plan. Im gona get on it and stay on it before they decide to take the p!ss aswell.

um7y1h83ge06nx · 28-04-2020 10:51am

youcancallmeal wrote: »

God their recent update is a sh*t show. Tried to register for the new my3 and got sent a confirmation email, when I click on the link it says no verification code data found. Their site is riddled with grammatical and spelling errors, if I didn't know any better I'd think it was a scam site. Calling 1745 now just gives you your current credit balance but no details on your plan expiry. I'm with 3 more than 10 years now on prepay and I didn't think they could get any more incompetent

In the same boat here. Was waiting for 45 minutes to get someone on web chat and we've been going back and forth for the last 45 minutes now trying to sort the issue, serious pain in the hole.

Will let you know if it gets sorted but the update seems fcuked. Just want to know when my 28 days runs out.

You can get your balance but texting BALANCE to 50272 alright but doesn't mention when the 28 days runs out.

um7y1h83ge06nx · 28-04-2020 11:03am

Finally! by going through a series of getting new email verification emails sent, me resetting my password and the web chat person resetting it, it finally worked and I can login.

Feel sorry for all the Three Customer Care people today.

jeffk · 28-04-2020 11:09am

I had to use a different email address as my log in AND change password

If i went out to copy a past the verification text, it logged me out and had to get a code again

Verification email went into spam folder and when i clicked on it, it wouldn't work

Mav11 · 28-04-2020 11:39am

jeffk wrote: »

I had to use a different email address as my log in AND change password

If i went out to copy a past the verification text, it logged me out and had to get a code again

Verification email went into spam folder and when i clicked on it, it wouldn't work

Did you get it sorted? I'm in the same boat and trying to top up. Can't get through to anybody, either on phone or Chat.

jeffk · 28-04-2020 11:40am

Mav11 wrote: »

Did you get it sorted? I'm in the same boat and trying to top up. Can't get through to anybody, either on phone or Chat.

I DID get sorted and logged in etc, then i get 400 bad request etc

Herself on three and keeps getting the woops message :mad:

Mav11 · 28-04-2020 11:43am

jeffk wrote: »

I DID get sorted and logged in etc, then i get 400 bad request etc

Herself on three and keeps getting the woops message :mad:

Real disaster. Luckily I only need it for back up broadband so not urgent. Feel ready to give up on 3 at this stage!!

3 have done away with keep your credit

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