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Three contract - new contract without signing

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  • 09-09-2019 3:49pm
    #1
    chris_ie
    Registered Users Posts: 1,211 ✭✭✭


    Hi,
    My father recently switched to the Three €30 month broadband package. He did this in store. He initially inquired about it and the guy in the shop said that it should be easy to switch as he already had a direct debit setup (previous €20/month). They didn't mention the 18 month contract and didnt get him to sign anything.

    Usually if this is done over the phone, I know they record phone calls and go through terms and you agree, so that's their evidence of you accepting the contract. Shouldn't they have got him to sign a document in store to agree to new contract? He wasn't aware there was one and figured it was just switching from on rolling payment to the other.


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    #2
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    chris_ie wrote: »
    Hi,
    My father recently switched to the Three €30 month broadband package. He did this in store. He initially inquired about it and the guy in the shop said that it should be easy to switch as he already had a direct debit setup (previous €20/month). They didn't mention the 18 month contract and didnt get him to sign anything.

    Usually if this is done over the phone, I know they record phone calls and go through terms and you agree, so that's their evidence of you accepting the contract. Shouldn't they have got him to sign a document in store to agree to new contract? He wasn't aware there was one and figured it was just switching from on rolling payment to the other.

    Ask them to produce the agreement that he made. If they refuse or don't produce it, log a formal complaint. After that you can get Comreg involved.


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