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Eir home fibre broadband confusion

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  • 10-12-2018 11:38pm
    #1
    IrishHomer
    Registered Users Posts: 2,936 ✭✭✭


    A week ago an Eir salesman called to my home advertising new home fibre broadband and landline is now available.

    I signed up and was told an installation will happen within 5-7 working days.

    We filled out all my details on his iPad.

    He showed me a flyer document with all my offers highlighted and I assumed he had left me the documents but he didn't.

    Since I signed I've heard nothing no email or called and I'm slightly worried about giving over all my details including bank details to a stranger and now one week later I've heard nothing.

    Please advise me as I'm now thinking of just cancelling


Comments

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    #2
    fritzelly
    Registered Users Posts: 17,248 ✭✭✭✭fritzelly


    Salesmen being salesmen
    If the order had been processed you should have received a text and email advising you of the order
    Chances are it's not even live in the area yet so the order cannot be processed or he entered the email and phone number wrong
    Check with customer care on 1901


  • Options
    #3
    RobiePAX
    Registered Users Posts: 242 ✭✭RobiePAX


    I agree with fritzelly.

    This is the reason why I cut off door to door sales people, thank them and close the door. Because if something goes wrong, you can't find them.

    As above mentioned call care team. They should be able to check your address and what's the situation with the order.

    You could also try to use the eir online webchat. Though not sure if they have access to check orders.


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    #4
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    IrishHomer wrote: »
    A week ago an Eir salesman called to my home advertising new home fibre broadband and landline is now available.

    I signed up and was told an installation will happen within 5-7 working days.

    We filled out all my details on his iPad.

    He showed me a flyer document with all my offers highlighted and I assumed he had left me the documents but he didn't.

    Since I signed I've heard nothing no email or called and I'm slightly worried about giving over all my details including bank details to a stranger and now one week later I've heard nothing.

    Please advise me as I'm now thinking of just cancelling
    Hi IrishHomer,

    I'm sorry to hear about this.

    If you could PM me the following details, I'd be happy to have a look into this for you.

    1) Full name on the account
    2) Account number (if applicable)
    3) Confirm you are the account holder
    4) Full postal address
    5) Your DOB

    ~Kellie


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    #5
    IrishHomer
    Registered Users Posts: 2,936 ✭✭✭IrishHomer


    eir: Kellie wrote: »
    Hi IrishHomer,

    I'm sorry to hear about this.

    If you could PM me the following details, I'd be happy to have a look into this for you.

    1) Full name on the account
    2) Account number (if applicable)
    3) Confirm you are the account holder
    4) Full postal address
    5) Your DOB

    ~Kellie

    Kellie,

    S nding you a pm now. I've still heard nothing and it's now almost a month gone by so I'd now rather not go ahead.


  • Options
    #6
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    IrishHomer wrote: »
    eir: Kellie wrote: »
    Hi IrishHomer,

    I'm sorry to hear about this.

    If you could PM me the following details, I'd be happy to have a look into this for you.

    1) Full name on the account
    2) Account number (if applicable)
    3) Confirm you are the account holder
    4) Full postal address
    5) Your DOB

    ~Kellie

    Kellie,

    S nding you a pm now. I've still heard nothing and it's now almost a month gone by so I'd now rather not go ahead.
    Hi IrishHomer,

    I've just responded to your PM now.

    ~Kellie


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