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Cancelled Account But Still Getting Billed

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  • 07-12-2018 10:50am
    #1
    Phat Cat
    Registered Users Posts: 618 ✭✭✭


    I cancelled my account at the end of October, paid my last bill in November but I just received an eir notification for December. 
    I'm with a new provider so I'm not sure why eir are billing me? 
    Could somebody please look into this for me?


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    #2
    D13exile
    Registered Users Posts: 728 ✭✭✭D13exile


    You and me both my friend.  Cancelled my Eir service in October, returned their router and yet I am still getting billed, and they have unilaterally signed me up to a new 12 month contract even though I am now with another service provider.

    What I did:
    1.  Posted a carbon copy of your post on here and was told there is an error in the Eir system and my cancellation request is "stuck"  Was told to contact 1901 and have been on hold with them for up to 40 minutes and then get cut off.  Tried this multiple times but no luck

    2.  Tried Eir's webchat but you get through to a call centre in India and get bounced around and finally told to call 1901!!!!!!!

    3.  Logged a complaint by email to Eir but no response.

    So now I'm lodging a complaint with Comreg.

    Eir is beyond farcical and their customer care is non existent.

    Good luck getting away from them.


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    #3
    Phat Cat
    Registered Users Posts: 618 ✭✭✭Phat Cat


    Any chance of getting a response to my enquiry?


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    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Phat Cat wrote: »
    I cancelled my account at the end of October, paid my last bill in November but I just received an eir notification for December. 
    I'm with a new provider so I'm not sure why eir are billing me? 
    Could somebody please look into this for me?
    Hi Phat Cat, 

    I'm sorry to hear about the ongoing issues you are having with ourselves, I understand this is frustrating. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll check this for you. 

    Thanks 

    Tracey 


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    #5
    2013Lara
    Closed Accounts Posts: 456 ✭✭2013Lara


    We had this issue. We had to get Com Reg onto it in the end as they set debt collectors on us even though they owed us the money that they had taken after incorrectly billing us. Was a nightmare. Following year my hubby cancelled his mobile with them and same thing happened again. Can't believe its still happening to people! Would never go back to them.


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    #6
    Phat Cat
    Registered Users Posts: 618 ✭✭✭Phat Cat


    eir: Tracey wrote: »
    Phat Cat wrote: »
    I cancelled my account at the end of October, paid my last bill in November but I just received an eir notification for December. 
    I'm with a new provider so I'm not sure why eir are billing me? 
    Could somebody please look into this for me?
    Hi Phat Cat, 

    I'm sorry to hear about the ongoing issues you are having with ourselves, I understand this is frustrating. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll check this for you. 

    Thanks 

    Tracey 

    Hi Tracey,

    PM sent


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    #7
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Phat Cat wrote: »
    eir: Tracey wrote: »
    Phat Cat wrote: »
    I cancelled my account at the end of October, paid my last bill in November but I just received an eir notification for December. 
    I'm with a new provider so I'm not sure why eir are billing me? 
    Could somebody please look into this for me?
    Hi Phat Cat, 

    I'm sorry to hear about the ongoing issues you are having with ourselves, I understand this is frustrating. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll check this for you. 

    Thanks 

    Tracey 

    Hi Tracey,

    PM sent
    Thanks. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 


  • Options
    #8
    Collie21
    Registered Users Posts: 5 ✭Collie21


    I contacted Eir in March to close an account for my mum(who has dementia and is in a nursing home).
    I was assured it would be closed however I was sent 2 other bills. Got back on to Eir who told me in July that to ignore the bills. I even got an email from them advising of cancellation been issued and account to close in 24 hrs.
    And that account backdated to April and charges from that date waived.
    But the bills kept coming...
    I have had to ring twice more until account closed following call in Oct and told there was a system error re company.
    Yet they bill us for the previous “system error” bills with a notice of further action letter.
    Can I get this resolved once and for all?


  • Options
    #9
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    Collie21 wrote: »
    I contacted Eir in March to close an account for my mum(who has dementia and is in a nursing home).
    I was assured it would be closed however I was sent 2 other bills. Got back on to Eir who told me in July that to ignore the bills. I even got an email from them advising of cancellation been issued and account to close in 24 hrs.
    And that account backdated to April and charges from that date waived.
    But the bills kept coming...
    I have had to ring twice more until account closed following call in Oct and told there was a system error re company.
    Yet they bill us for the previous “system error” bills with a notice of further action letter.
    Can I get this resolved once and for all?
    Hi Collie21,

    I'm sorry about the inconvenience this has caused you.

    Please PM me your account details and I will look into this for you.

    Thanks
    Kellie


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    #10
    Collie21
    Registered Users Posts: 5 ✭Collie21


    Hi Kellie
    PM sent, can you confirm PM received.


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    #11
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    Hi Collie21,

    I have just replied to your PM there.

    ~Kellie


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    #12
    Collie21
    Registered Users Posts: 5 ✭Collie21


    Hi Kellie,

    Any updates on this issue, please?


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    #13
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    Collie21 wrote: »
    Hi Kellie,

    Any updates on this issue, please?
    Hi Collie21,

    I have just sent you a PM.

    ~Kellie


  • Options
    #14
    bren55_1
    Registered Users Posts: 4 ✭bren55_1


    I am having similar issues. I have my account cancelled for a good few months now. Since September I think. I got a bill each month since with either 0.00 owed or a small amount returned. 

    This month I get a bill for 123 euro for usage and rental. I dont even live at the address any more.

    I will cancel the DD tomorrow but I want to get this sorted with Eir as well. 

    Kellie I will email you account details if you could look into this for me it would be great.

    Thanks


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    #15
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    bren55_1 wrote: »
    I am having similar issues. I have my account cancelled for a good few months now. Since September I think. I got a bill each month since with either 0.00 owed or a small amount returned. 

    This month I get a bill for 123 euro for usage and rental. I dont even live at the address any more.

    I will cancel the DD tomorrow but I want to get this sorted with Eir as well. 

    Kellie I will email you account details if you could look into this for me it would be great.

    Thanks
    Hi bren55_1,

    I have just replied to your PM.

    ~Kellie


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    #16
    Collie21
    Registered Users Posts: 5 ✭Collie21


    Hi Kellie,
    There is no pm from you just a copy of our original pm.
    Has my issue been sorted?

    Thanks


  • Options
    #17
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    Collie21 wrote: »
    Hi Kellie,
    There is no pm from you just a copy of our original pm.
    Has my issue been sorted?

    Thanks
    Hi Collie21,

    I'm sorry you didn't receive my Pm.

    I'll send you another one now.

    ~Kellie


  • Options
    #18
    Collie21
    Registered Users Posts: 5 ✭Collie21


    Hi Kellie,

    Thanks for getting back to me.
    I have just replied to your pm.


  • Options
    #19
    PDA27
    Registered Users Posts: 5 ✭PDA27


    bren55_1 wrote: »
    I am having similar issues. I have my account cancelled for a good few months now. Since September I think. I got a bill each month since with either 0.00 owed or a small amount returned. 

    This month I get a bill for 123 euro for usage and rental. I dont even live at the address any more.

    I will cancel the DD tomorrow but I want to get this sorted with Eir as well. 

    Kellie I will email you account details if you could look into this for me it would be great.

    Thanks
    I am in the same boat as others have mentioned on here. I cancelled back in Sep/Oct. Am still receiving bills by post and E Mail.
    I can E Mail account details etc.


    Thanks.


  • Options
    #20
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    PDA27 wrote: »
    bren55_1 wrote: »
    I am having similar issues. I have my account cancelled for a good few months now. Since September I think. I got a bill each month since with either 0.00 owed or a small amount returned. 

    This month I get a bill for 123 euro for usage and rental. I dont even live at the address any more.

    I will cancel the DD tomorrow but I want to get this sorted with Eir as well. 

    Kellie I will email you account details if you could look into this for me it would be great.

    Thanks
    I am in the same boat as others have mentioned on here. I cancelled back in Sep/Oct. Am still receiving bills by post and E Mail.
    I can E Mail account details etc.


    Thanks.
    Hi PDA27,

    If you would like to PM me the following account details, I'd be happy to have a look into this for you.

    ~Kellie


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