Boards.ie uses cookies. By continuing to browse this site you are agreeing to our use of cookies. Click here to find out more x
Post Reply  
 
Thread Tools Search this Thread
24-01-2020, 21:00   #1
swingking
Registered User
 
swingking's Avatar
 
Join Date: Apr 2005
Posts: 4,145
Do I have a right to a replacement/refund?

I bought a Miele vacuum cleaner last March in Power City and there has been multiple problems.

The first issue is with the telescopic pole. When in use, the pole kept contracting.

I brought it back to the seller and they replaced the pole after 2 weeks.

A few months later, this time the head broke. Again, I brought this back to the seller and the head was replaced.

In each case, I would have to bring the entire vacuum to the shop and it would be booked with Miele.

Now the same problem has arisen with the telescopic pole again.

I feel this product is not of merchantable quality and I want a replacement/refund.

Power City, on the other hand, are refusing to offer a replacement/refund and are only offering to replace the pole. I have explained that this was replaced before and I don't have the full confidence this is not going to happen.

It's worth pointing out that the vacuum is only used once a week and is kept in a safe location.

What are my rights in this case?

Thanks
swingking is offline  
Advertisement
24-01-2020, 21:30   #2
L1011
Moderator
 
L1011's Avatar
Repair must be effective and if not, its refund or outright replacement - but a replacement is likely to have exactly the same issues.

However, you will have to argue this, possible as far as Small Claims, with Powercity. Miele are not legally involved in that dispute.
L1011 is offline  
Thanks from:
25-01-2020, 08:52   #3
Slippin Jimmy
Registered User
 
Slippin Jimmy's Avatar
 
Join Date: Aug 2005
Posts: 5,618
You would be entitled to what you are looking for. Do you have any documentation to show the SCC of the previous repairs/replacements?

If you have a look on their website it will tell you how to file a claim online. Pretty straight forward. I have dealt with them in the past and everything went in my favour.
Slippin Jimmy is offline  
Thanks from:
25-01-2020, 08:58   #4
threetrees
Registered User
 
Join Date: Apr 2013
Posts: 658
From the consumer protection website:

https://www.ccpc.ie/consumers/shopping/faulty-goods/

"If an item has a fault and the business offers to fix it, the repair should be permanent and the problem should not reoccur. Where the same fault happens again, you can ask for a replacement or a refund. The business is not allowed to insist on doing a certain number of repairs before they offer you a replacement or refund."

Your repair wasn't permanent so they can't off to repair again. I think I'd give Powercity one last chance, go armed with your rights, then it's small claims court I think.
threetrees is offline  
27-01-2020, 16:21   #5
swingking
Registered User
 
swingking's Avatar
 
Join Date: Apr 2005
Posts: 4,145
Excellent advice guys.

I'll have another go with PowerCity.
swingking is offline  
Thanks from:
Post Reply

Quick Reply
Message:
Remove Text Formatting
Bold
Italic
Underline

Insert Image
Wrap [QUOTE] tags around selected text
 
Decrease Size
Increase Size
Please sign up or log in to join the discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search



Share Tweet