I bought a Miele vacuum cleaner last March in Power City and there has been multiple problems.
The first issue is with the telescopic pole. When in use, the pole kept contracting.
I brought it back to the seller and they replaced the pole after 2 weeks.
A few months later, this time the head broke. Again, I brought this back to the seller and the head was replaced.
In each case, I would have to bring the entire vacuum to the shop and it would be booked with Miele.
Now the same problem has arisen with the telescopic pole again.
I feel this product is not of merchantable quality and I want a replacement/refund.
Power City, on the other hand, are refusing to offer a replacement/refund and are only offering to replace the pole. I have explained that this was replaced before and I don't have the full confidence this is not going to happen.
It's worth pointing out that the vacuum is only used once a week and is kept in a safe location.
What are my rights in this case?