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Problem with Returning stuff to amazon

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  • 06-11-2019 11:07pm
    #1
    Dots1982
    Closed Accounts Posts: 3,957 ✭✭✭


    So for Christmas last year i ordered a samsung Fitbit from amazon and now we need to return as it’s faulty.

    The order does not appear under “my orders” for reasons unknown but i have the confirmation of the order With invoice and order number in my gmail account.

    However I am unsure as to how to proceed with returning to Amazon. Their site is not offering a CONSUMER HELP EMAIL option for me to contact.

    Would appreciate any help? Samsung have already said to contact Amazon not them.


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    #2
    Septic tank
    Registered Users Posts: 23 ✭Septic tank


    Dots1982 wrote: »
    So for Christmas last year i ordered a samsung Fitbit from amazon and now we need to return as it’s faulty.

    The order does not appear under “my orders” for reasons unknown but i have the confirmation of the order With invoice and order number in my gmail account.

    However I am unsure as to how to proceed with returning to Amazon. Their site is not offering a CONSUMER HELP EMAIL option for me to contact.

    Would appreciate any help? Samsung have already said to contact Amazon not them.

    There is a customer services section on the website with a section that’s called questions about issues or something which pulls you into a chatbot message. Go through the chat and eventually there is an option to webchat with someone in customer services. They will be able to arrange a return label etc


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    #3
    Dots1982
    Closed Accounts Posts: 3,957 ✭✭✭Dots1982


    Septic tank wrote: »
    There is a customer services section on the website with a section that’s called questions about issues or something which pulls you into a chatbot message. Go through the chat and eventually there is an option to webchat with someone in customer services. They will be able to arrange a return label etc

    I sent an email, you have to authenticate a device to be able to live chat and we didnt get the notification to authenticate so had to go the email route.

    Thanks


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    #4
    Twister2
    Closed Accounts Posts: 182 ✭✭Twister2


    You can get through to live chat without bring specific


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    #5
    Dots1982
    Closed Accounts Posts: 3,957 ✭✭✭Dots1982


    sugarman wrote: »
    By default it only shows your orders for the last 6 months.

    There should be a drop down to select by year, i.e 2018.

    You can then start a return request.

    Just done it myself the other day.

    Aye but the first post details that it doesn’t appear in myorders. I don’t know why. we have the email confirmation of the order to the relevant Email.


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    #6
    Dots1982
    Closed Accounts Posts: 3,957 ✭✭✭Dots1982


    Twister2 wrote: »
    You can get through to live chat without bring specific

    Only way I can do it is by logging in first so has to be specific.


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    #7
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Dots1982 wrote: »
    Only way I can do it is by logging in first so has to be specific.

    ?? You log in as usual and select the chat option, quote the order number confirmed in the email you said you have. Nothing more specific than that.


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    #8
    DelBoy Trotter
    Registered Users Posts: 1,477 ✭✭✭DelBoy Trotter


    Are you looking for a refund or a replacement? If it's a replacement, I'd just go to Fitbit directly, they are excellent to deal with


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    #9
    ELM327
    Registered Users Posts: 21,497 ✭✭✭✭ELM327


    It's a year later to be fair,I cant see why they would refund you?


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    #10
    jahalpin
    Registered Users Posts: 1,031 ✭✭✭jahalpin


    Do you have a Samsung smartwatch or a Fitbit?


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    #11
    maxsmum
    Registered Users Posts: 521 ✭✭✭maxsmum


    Check your orders isn't just displaying date related stuff e.g. just 2019 orders


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    #12
    Umpalumpa
    Registered Users Posts: 523 ✭✭✭Umpalumpa


    ELM327 wrote: »
    It's a year later to be fair,I cant see why they would refund you?

    Why not


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    #13
    ELM327
    Registered Users Posts: 21,497 ✭✭✭✭ELM327


    Umpalumpa wrote: »
    Why not
    Because your warranty is with fitbit and not the payment provider?
    Amazon and other auction sites or payment providers do not offer warranty.


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    #14
    weisses
    Registered Users Posts: 9,446 ✭✭✭weisses


    ELM327 wrote: »
    Because your warranty is with fitbit and not the payment provider?
    Amazon and other auction sites or payment providers do not offer warranty.

    So where do i send my faulty kindle to then ?


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    #15
    Umpalumpa
    Registered Users Posts: 523 ✭✭✭Umpalumpa


    ELM327 wrote: »
    Because your warranty is with fitbit and not the payment provider?
    Amazon and other auction sites or payment providers do not offer warranty.

    Op purchased from amazon I believe. First point of contact is with them and not the manufacturer


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    #16
    DavyD_83
    Registered Users Posts: 1,991 ✭✭✭DavyD_83


    If you have to return, beware that most postal services from Ireland will not accept anything with a battery in it.
    I went through done of this last January with a Fitbit that never turned on (not bought through Amazon).
    I lost the will eventually and still have it sitting at home.


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    #17
    ELM327
    Registered Users Posts: 21,497 ✭✭✭✭ELM327


    weisses wrote: »
    So where do i send my faulty kindle to then ?
    If it's an amazon product that's a little different.
    Amazon do not own fitbit. Last time I checked anyway


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    #18
    weisses
    Registered Users Posts: 9,446 ✭✭✭weisses


    ELM327 wrote: »
    If it's an amazon product that's a little different.
    Amazon do not own fitbit. Last time I checked anyway

    Op should contact Amazon as its the point of purchase ...nothing to do with it being a payment provider or auction site


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    #19
    Dav010
    Registered Users Posts: 14,072 ✭✭✭✭Dav010


    weisses wrote: »


    Op should contact Amazon as its the point of purchase ...nothing to do with it being a payment provider or auction site

    If the item was sold by a seller outside the EU, it may not be as straightforward as demanding Amazon replace or refund. The op would have to check who the seller was and where they are based. Also he/she needs to check Amazons policy on goods bought on the site from sellers other than Amazon.

    Op, if you can’t find it in your Amazon order history, is it possible you bought it on eBay? I’ve often looked to re-order stuff online and had to check both sites as I couldn’t remember which one I bought the stuff on.


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    #20
    ELM327
    Registered Users Posts: 21,497 ✭✭✭✭ELM327


    weisses wrote: »

    Op should contact Amazon as its the point of purchase ...nothing to do with it being a payment provider or auction site
    Only if purchased *from* as opposed to *through*
    Private sellers sell on amazon.


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    #21
    raxy
    Registered Users Posts: 823 ✭✭✭raxy


    ELM327 wrote: »
    Only if purchased *from* as opposed to *through*
    Private sellers sell on amazon.

    You couldn't be more wrong. The item was purchased through Amazon, even if it was a third party seller. I have had to return multiple items sold through Amazon & every time I contact Amazon who have organised any refund/replacement. You can contact the seller through Amazon if you wish but do not have to.


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    #22
    ELM327
    Registered Users Posts: 21,497 ✭✭✭✭ELM327


    raxy wrote: »
    You couldn't be more wrong. The item was purchased through Amazon, even if it was a third party seller. I have had to return multiple items sold through Amazon & every time I contact Amazon who have organised any refund/replacement. You can contact the seller through Amazon if you wish but do not have to.
    The online equivalent of "FACHT" I see.
    Go back to your chess, pigeon.


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    #23
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,832 Mod ✭✭✭✭L1011


    ELM327 wrote: »
    The online equivalent of "FACHT" I see.
    Go back to your chess, pigeon.

    You are the one giving factually incorrect advice here, which gives you even less basis for throwing insults around. Don't post on this thread again


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    #24
    runawaybishop
    Registered Users Posts: 9,500 ✭✭✭runawaybishop


    DavyD_83 wrote: »
    If you have to return, beware that most postal services from Ireland will not accept anything with a battery in it.
    I went through done of this last January with a Fitbit that never turned on (not bought through Amazon).
    I lost the will eventually and still have it sitting at home.

    Fitbits etc do not have batteries, they have single cells. Postals providers should be aware of the difference


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    #25
    DavyD_83
    Registered Users Posts: 1,991 ✭✭✭DavyD_83


    runawaybishop wrote: »
    Fitbits etc do not have batteries, they have single cells. Postals providers should be aware of the difference

    I'm pretty sure they're not, but interesting...
    I'll have to suss what actual difference is.
    As far as i know there are similar issues shipping watches


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    #26
    runawaybishop
    Registered Users Posts: 9,500 ✭✭✭runawaybishop


    DavyD_83 wrote: »
    I'm pretty sure they're not, but interesting...
    I'll have to suss what actual difference is.
    As far as i know there are similar issues shipping watches

    Ignore an post, as they are useless, and have a look at say DHLs docs on shipping lithium batteries/cells


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